I have enjoyed using this product but did not need the automatic refills as soonas they were being sent. Sophie was a big help to cancel the subscription for the automatic shipments. She was quick and... ãã£ãšèŠã
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During a 2 day holiday weekend sale, I was trying to process an order with about 8 hours left on the sale. Unfortunately, my Paypal payment was not processing to completion. After several attempts an... ãã£ãšèŠã
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The love the Olavitaskin product but accidentally enrolled in a reoccurring order plan. I contacted customer support and Sophie handled my concern immediately. Canceled the subscription and also refun... ãã£ãšèŠã
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I canceled my subscription yet I was informed there's an additional order on the way. My credit card was charged. I've sent at least 3 emails canceling my subscription. Finally Jerry, your represen... ãã£ãšèŠã
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I am not sure how I was added to aâŠ
I am not sure how I was added to a subscription. I prfer not to be obligated in this manner.
2026幎4æ1æ¥
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Olavitaskin ããã®åç
Dear Alan,
Thank you for your feedback â weâre sorry to hear that your experience took longer than expected.
If your issue is still ongoing, please donât hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
The company makes a good product andâŠ
The company makes a good product and ships very quickly.
2026幎3æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Zoey,
Thank you for your kind words â we truly appreciate you taking the time to share your experience.
Weâre glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please donât hesitate to reach out â weâre always here to help.
Kind regards,
Olavita Support Team
Skin is brighter with a fewâŠ
Skin is brighter with a few applications.
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Erin,
Thank you for your kind words â we truly appreciate you taking the time to share your experience.
If you ever need anything further, please donât hesitate to reach out â weâre always here to help.
Kind regards,
Olavita Support Team
The product worked at first but then itâŠ
The product worked at first but then it didnât make any difference from the Olay products I use now.
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Carla,
Thank you for your kind words â we truly appreciate you taking the time to share your experience.
Weâre glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please donât hesitate to reach out â weâre always here to help.
Kind regards,
Olavita Support Team
Product did not work for me
Used product for over 1.5 months and can see no difference in my skin. After receiving a 2nd delivery of 3 bottles, I called/emailed and communicated with someone there at Olativa and was told it was cancelled. Then a 3rd shipment of 3 vials was shipped so I contested the charge with my bank. As there is a 90 Day Money back guarantee, I would like a refund of the 1st 2 shipments.
2026幎4æ1æ¥
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Olavitaskin ããã®åç
Hi Bernice,
Thank you for your feedback, and weâre very sorry to hear about your experience.
We understand your concerns regarding the product results, shipments, and refund request. This is not the experience we aim to provide, and we would really like the opportunity to review your case in detail and assist you properly.
Please reach out to us at support@olavita.co with your order details so we can investigate further and work toward a resolution for you.
Weâre here to help and would appreciate the chance to make this right.
Kind regards,
Olavita Team
Required Review
Before canceling an order and a subscription, they required me to write a review. They were prompt in replying to emails, but would not proceed with the cancellation until a review was submitted. That is bribery and bad business practice.
Update:order was not cancelled. They replied with the same email after I wrote the review. How is this good customer service?
On Wed, Apr 1, 2026, 8:17â¯PM Olavita Customer Support wrote:
Dear Lynn,
Thank you for your message â I understand your concern.
I can take care of canceling your subscription and stopping this shipment for you. To proceed with handling your request and finalizing everything on your account, I just need one quick step completed from your side.
Please take a moment to share your positive experience here: olavitaskin.com
This allows me to continue processing your case, submit it for approval, and ensure everything is properly canceled with no further charges.
Once done, please reply here to confirm, and I will immediately finalize the cancellation and ensure no additional shipments are sent.
Thank you for your understanding â Iâll make sure this is handled for you.
Warm regards,
The Olavita Team
On Thu, Apr 01, 2026, at 02:45 AM, Lynn Wheeler wrote:
Confirmed
2026幎4æ1æ¥
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Olavitaskin ããã®åç
Hi there,
Weâre very sorry to hear about your experience and understand your frustration.
Weâd like to clarify that when we ask for feedback, it is to rate the support and resolution provided, not to ask for a good review unfairly. Your honest experience is what matters most to us.
We would really appreciate the opportunity to review your case and make things right for you. Please feel free to reach out to us at support@olavita.co, and our team will be happy to assist you.
Kind regards,
Olavita Team
Olavitaskin ããã®åç
Dear Hong,
Thank you for your kind words â we truly appreciate you taking the time to share your experience.
Weâre glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please donât hesitate to reach out â weâre always here to help.
Kind regards,
Olavita Support Team
Takes too long to resolve an issue
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Stella,
Thank you for your feedback â weâre sorry to hear that your experience took longer than expected.
Weâre continuously working to improve our response and resolution times to provide a smoother and faster experience for our customers. Your input is valuable and helps us identify where we can do better.
If your issue is still ongoing, please donât hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
The staff has been shown to be veryâŠ
The staff has been shown to be very helpful in responding to my request for help.
2026幎4æ1æ¥
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Olavitaskin ããã®åç
Dear,
Thank you for your feedbackâ€ïž
If your issue is still ongoing, please donât hesitate to reach out to us directly so we can assist you as quickly as possible at support@olavita.co
Kind regards,
Olavita Support Team
Love the product
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Kathleen,
Thank you so much for your kind words â they truly mean a lot to our team.
If you ever need anything in the future, please donât hesitate to reach out â weâre always here and happy to help.
Kind regards,
Olavita Support Team
Customer service Well Done
Customer service addressing a concern was more than adequately addressed and much appreciated. Thank you
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Virginia,
Thank you so much for your kind words â they truly mean a lot to our team.
If you ever need anything in the future, please donât hesitate to reach out â weâre always here and happy to help.
Kind regards,
Olavita Support Team
The product is great so far- seeingâŠ
The product is great so far- seeing results after a few days. The product arrived quickly and the company responsive to my inquiry.
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Lisa,
Thank you so much for your kind words â they truly mean a lot to our team.
If you ever need anything in the future, please donât hesitate to reach out â weâre always here and happy to help.
Kind regards,
Olavita Support Team
Please cancel my subscription
Please cancel my subscription. Your product irritates my skin and causes me to break out.
2026幎3æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Caroline,
Weâre sorry to hear about your experience and understand your concern, especially regarding a reaction.
Weâd be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
Product arrived promptly.
Product arrived promptly.
Works great.
2026幎3æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Pamela,
Thank you for your feedbackâ€ïž
If your issue is still ongoing, please donât hesitate to reach out to us directly so we can assist you as quickly as possible at support@olavita.co
Kind regards,
Olavita Support Team
I canceled my subscription 2 mos agoâŠ
I canceled my subscription 2 mos ago and was told it was too late to stop the shipment. Then a month ago I was notified of another shipment at which time I wrote reminder had canceled. But was sent another order anyway. Have sent several emails to verify cancelation this past month. YESTERDAY I wrote it was bad customer service to take over a month to respond and TODAY I get an email first giving me an option to pause/delay or cancel my subscription. To which I answered cancel-how many times must I say so?!? TODAY I received the final notification of cancellation. NO I have not been happy this situation was handled!! Besides taking 2 mos I had to receive to orders!!
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Myrna,
Weâre sorry to hear about your experience and understand your concern, especially regarding a reaction.
Weâd be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
It was GREAT because it was handled SOâŠ
It was GREAT because it was handled SO quickly and without any muss or fuss.
The agent was polite and understanding and kind.
I am still using the product and expecting good things.
But I have amassed such a backlog, that I have to catch up.
Thank you again for such a great experience!
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear,
Thank you so much for your kind words â they truly mean a lot to our team.
Weâre delighted to hear that you had such a positive experience and that our team was able to support you with understanding and care. Providing helpful, human support is always our priority, and feedback like yours reassures us that weâre on the right track.
If you ever need anything in the future, please donât hesitate to reach out â weâre always here and happy to help.
Kind regards,
Olavita Support Team
The customer support person was veryâŠ
The customer support person was very helpful and understanding Prompt and courteous
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Adolfo,
Thank you for your feedbackâ€ïž
If your issue is still ongoing, please donât hesitate to reach out to us directly so we can assist you as quickly as possible at support@olavita.co
Kind regards,
Olavita Support Team
Carlos
Carlos, understood my frustration, and wanted to help correct the problem, He did, he is wonderful. Made my day, thank you.
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Dear Linda,
Thank you so much for your kind words â they truly mean a lot to our team.
Weâre delighted to hear that you had such a positive experience and that our team was able to support you with understanding and care. Providing helpful, human support is always our priority, and feedback like yours reassures us that weâre on the right track.
If you ever need anything in the future, please donât hesitate to reach out â weâre always here and happy to help.
Kind regards,
Olavita Support Team
Frances was wonderful.
My great experience was in speaking with Frances. She was helpful, friendly, and prompt when I called to cancel my subscription.
I found the Olavitaskin product to be lovely, but I developed an allergy to it.
I would give the company a 5 rating, except I called a month ago to cancel my subscription, and still received another shipment, which I paid for and can't use. But I would give the customer service department a 5 for sure.
2026幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Hi Chris,
Thank you so much for your review!â€ïžâš
Frances will be very happy to read your review.
Please reach out to us at support@olavita.co if you ever experience any issue with your order.
Kind regards,
Olavita Team
Just bad. Not a good company to do business with.
I ordered 1 bottle & received it-I wanted to try it. 3 weeks later I noticed I had a pending charge for another bottle. I called, they said it was their policy to auto send me it- I did not order it! I asked them to cancel but stated it was policy and I had to buy another bottle :( No refunds, although their website states they will give you a full refund after 90 days. I called my bank to stop payment, and they reversed payment. Don't buy, it is a scam. They do not deserve 1 star. Also, I noticed on March 31, 2026 that Amazon sells one bottle of serman for $16, a much better buy. And they do free returns.
2026幎3æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Olavitaskin ããã®åç
Hi Sherry,
Weâre very sorry to hear about your experience and understand your frustration.
We would like to clarify that we do not have any policy that requires customers to purchase additional products without consent. We would really appreciate the opportunity to review your case in detail and make sure everything is properly addressed.
Regarding third-party platforms, products sold on marketplaces such as Amazon are not affiliated with us, and we cannot guarantee their authenticity or quality.
Please reach out to us at support@olavita.co with your details so we can assist you further and work toward a proper resolution.
Weâre here to help.
Kind regards,
Olavita Team
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