I wish I would have read everyones reviews before ordering. The quality and fit are poor and its impossible to return without incurring high cost. They desperately try to get you to order something el... もっと見る
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If I could put Olivia Burton 0 rating I would! Have lost two of their bracelets due to faulty clasps and customer service did not want to know! Now my necklace that I was trying to take off ju... もっと見る
First found Olivia Burton via the Covent Garden store on a trip to London 2 years ago. Since then I’ve bought several items online for both my wife and sisters. I bought my wife OB’s rose gold knotte... もっと見る
企業が回答しました
My partner bought me a lovey OB bracelet and I then decided to get myself a matching pair of earrings. Unfortunately after about 6 months of occasional wear, 3 of the four little bees came off. I then... もっと見る
企業情報
当該企業による記述
Olivia Burton is the British accessories brand founded in 2012 by best friends and former fashion buyers Jemma and Lesa. Named after Lesa's great aunt, the brand takes inspiration from vintage finds and the latest catwalk trends to create watches and jewellery with extraordinary attention to detail. Pieces are designed at the brand's pretty London studio. Expect pretty prints, must-have colourways and the most innovative design details.
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2.0
期待以下
478件のレビュー
最近のレビュー依頼の記録はありません
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I was gifted some silver huggies for…
I was gifted some silver huggies for Christmas, they are so beautiful 😍. I have had many compliments when wearing them!!
Thank you OB for another stunning piece of jewellery xx
2023年12月25日
自発的なレビュー
Olivia Burton からの回答
Hi Bev,
Thank you so much for your lovely feedback, we are so pleased you are happy with your new earrings!
Best wishes,
Olivia Burton 🐝 🌸
Silver women’s wristwatch
I ordered a silver wristwatch in the new year sales. It was dispatched the next day, and arrived 2 days following that, free postage. The watch is absolutely gorgeous, exactly as described by Olivia Burton. It looks beautiful and even suits my smaller than average wrists. Would definitely recommend Olivia Burton.
2024年1月5日
自発的なレビュー
Olivia Burton からの回答
Hi Daisy,
Thank you so much for your lovely feedback, we are so pleased you are happy with your new watch! We hope you enjoy wearing!
Best wishes,
Olivia Burton 🐝 🌸
Excellent Customer Service.
Excellent Customer Service.
Helpful and friendly.Issue was resolved quickly with no problems at all.
2024年1月8日
自発的なレビュー
Olivia Burton からの回答
Hi Melvin,
Thank you so much for your lovely feedback, we are so pleased you are happy with the service you received!
Best wishes,
Olivia Burton 🐝 🌸
Fantastic Customer Service
First found Olivia Burton via the Covent Garden store on a trip to London 2 years ago. Since then I’ve bought several items online for both my wife and sisters.
I bought my wife OB’s rose gold knotted heart necklace for Christmas. There was a slight problem with the catch - after explaining the problem to OB’s customer services, the necklace was replaced without any fuss and my wife loves the necklace and the matching earrings too. Great customer service, well done OB.
2024年1月3日
自発的なレビュー
Olivia Burton からの回答
Hi Bill,
Thank you so much for your lovely feedback, we are so pleased you are happy with the service you received!
Best wishes,
Olivia Burton 🐝 🌸
APPALLING CUSTOMER SERVICE
APPALLING CUSTOMER SERVICE.
Beware when shopping with this company, my order never arrived despite paying for express delivery, and when I told the company they made me fill in a claim form and then told me, as per their Ts & Cs, that they will only issue a refund AFTER they have investigated with their courier.
This takes 14 working days before they even consider issuing a refund. Still no refund and no communication. Never ever touching this company again.
2023年12月19日
自発的なレビュー
Olivia Burton からの回答
Hi Lady Driver,
Thank you for taking the time to leave feedback and we are sorry to hear of your disappointment.
Please kindly note it would be standard practise to allow for a company to investigate any delivery issues before issuing refunds against orders. This would be the case for a number of reasons and would be the situation for all customers so we do advise to allow the time for the investigation to take place.
If you have any further questions on this, please do email hello@oliviaburton.com
Best wishes,
Olivia Burton 🐝 🌸
Very disappointed…
My mum bought online for me a stunning rose gold Olivia Burton watch for my birthday April 2022.
This watch barely functioned for 6 months, it barely kept time, my mum had to send it back for repairs.
She also had to chase them by email asking for it to be sent back her!.
November of 2022 I had the battery to the watch changed. By April 2023, again it was barely keeping time, I am sooo disappointed.
2023年12月19日
自発的なレビュー
Olivia Burton からの回答
Thank you for taking the time to leave feedback and we are sorry to hear you are disappointed by our repairs process
Our watches do come with a 2 year warranty and we would advise you contact our repairs team again so they can resolve this issue for you
Again I do apologise for any upset this has caused you
Many thanks
Best wishes, Olivia Burton 🐝 🌸
Very disappointing customer service
Very disappointing customer service, and took no responsibility for their mistakes at all.
I ordered one on line but received no confirmation email and wasn't charged either. So I assumed I'd made a mistake and ordered another one - only for the same thing to happen.
So I immediately sent an email asking to cancel one of the watches - which "somehow" it was already too late and both watches were coming.
I had to pay £3.00 to print out a return label, apart from the hassle, and I'm still anxiously awaiting my refund more than a week later - AND IT'S XMAS, and I'm buying lots of other presents.
Very poor communication and after care from OB, and took no responsibility for their mistakes.
I'm just hoping the watch is going to be okay.
2023年11月29日
自発的なレビュー
Olivia Burton からの回答
Hi Richard,
Thank you for taking the time to leave feedback and we are sorry to hear you found your shopping experience frustrating.
Orders will show as a pending payment until shipped so as not to capture the payment until the order leaves us.
Our team will always try their hardest to cancel orders but sadly it is not always possible. Note we do offer a free returns service so I am not sure why you had to pay £3 for a label as this is not something that we charge for.
Again I can only apologise for your experience and will pass your feedback on.
Best wishes,
Olivia Burton 🐝 🌸
Another rip off website?
Another rip off website? Lets see. Just placed an order because it promised a 15% discount if you signed up. I signed up and nowhere to put the discount code HELLO15. Logged in logged out. Wasted a bunch of time and then thought "maybe it will apply when I complete payment". Nope. Sent customer service an email. Lets see what happens.
Addendum: They provided a refund after an email enquirer (not because of this review) so have upgraded from 1 to 4)
2023年12月5日
自発的なレビュー
Olivia Burton からの回答
Hi Brett,
Thank you for taking the time to leave feedback and we are sorry to hear you found your shopping experience frustrating.
Kindly note the discount code can be applied in the basket, there is a section that says 'enter promo code'
If you require any assistance our customer care team are able to help during working hours. We would advise against proceeding with an order where you have not paid the 'correct price'.
Again I am sorry that you were not able to find this promo code box, we believe we have put it in a standard/visible place as if we have any promotions available we encourage you to use them. We will however pass your feedback on to the relevant team.
Best wishes,
Olivia Burton 🐝 🌸
Replacement watch strap - Nope!
Recently enquired whether I can buy a replacement watch strap for my wife's Olivia Burton watch from, guess who, Olivia Burton. Was promptly advised by email that they don't bother to sell replacement straps but that I was free to buy elsewhere or via SWICO, their watch repair partner. Why would I want to register and send a watch back for a strap replacement? And if anyone has tried to register with SWICO you will know it's a painful experience.
Poor customer service for such a popular brand.
2023年11月27日
自発的なレビュー
Olivia Burton からの回答
Hi John,
Thank you for taking the time to leave feedback and I am very sorry to hear you feel this way.
Unfortunately, as we advised via email, we have had to change certain processes as the brand/business evolves and this has led to the decision to no longer stock straps online. Note this is due to the new styles not being interchangeable and can only be replaced like for like.
As advised previously, we are still able to supply straps, it is just in a different way. If you do not wish to go via SWICO who will ensure the correct size strap is fitted for you and have a very quick turnaround time, please note that our straps are of a standard size so non branded alternatives can be sourced elsewhere.
Again, I can only apologise that you feel this way and will again pass your feedback on.
Best wishes,
Olivia Burton 🐝 🌸
The customer service was excellent
The customer service was excellent. My query was dealt with quickly, effectively and with courtesy.
2023年11月22日
自発的なレビュー
Olivia Burton からの回答
Hi A Clack,
Thank you so much for your lovely feedback, we are so pleased you are happy with the service you received!
Best wishes,
Olivia Burton 🐝 🌸
Damaged watch
I recently returned my wife's damaged watch to be repaired out of warranty period. I was very pleased to have my watch repaired and returned within 7 days free of charge as a gesture of goodwill. I will certainly use Olivia Burton in future
2023年10月23日
自発的なレビュー
Olivia Burton からの回答
Hi Robert,
Thank you so much for your lovely feedback, we are so pleased you are happy with the service you received!
Best wishes,
Olivia Burton 🐝 🌸
Customer service 5*
Customer service was absolutely outstanding. I special mention to Michele, as she went above and beyond to provide me with additional photos of a watch, and followed up personally. Many thanks
2023年10月3日
自発的なレビュー
Olivia Burton からの回答
Hi Megan,
Thank you so much for your lovely feedback, we are so pleased you are happy with the service you received, we will be sure to let Michelle know!
Best wishes,
Olivia Burton 🐝 🌸
Customer service went above and beyond
Customer service went above and beyond, sourced a replacement piece of jewellery due to a fault in the design, very professional and kept well in the loop with everything
2023年9月25日
自発的なレビュー
Olivia Burton からの回答
Hi Sean,
Thank you so much for your lovely feedback, we are so pleased you are happy with the service you received, we will be sure to let Renata know!
Best wishes,
Olivia Burton 🐝 🌸
Fantastic customer service from…
Fantastic customer service from Michelle. Had an issue with a bracelet, received an instant response and a replacement was offered in a matter of days.
2023年9月13日
自発的なレビュー
Olivia Burton からの回答
Hi Tom,
Thank you so much for your lovely feedback, we are so pleased you are happy with the service you received, we will be sure to let Michelle know!
Best wishes,
Olivia Burton 🐝 🌸
Tiny sizing and terrible returns
Product arrived and the sizes of the bracelets were absolutely ridiculous, built for child wrists. Quality of the gift wrap was poor too - bag came with scuffs.
Then we get to the disappointing customer service. Sent return on 21st August, not acknowledged until 4th September (conveniently after I emailed). Tried to ring first but apparently the office was shut? Don't have a phone number on line if you don't take calls.
Edit: baller chain function was not explained on website or with product. Regardless it still looked tiny.
2023年9月4日
自発的なレビュー
Olivia Burton からの回答
Hi ANB,
Thank you for taking the time to leave feedback.
Kindly note, as per the voice message recording, our phone lines are closed and you can contact our customer service team on hello@oliviaburton.com or on live chat. We do have a number online for other business purposes but it is not advertised widely on our website.
We would always advise to contact us if you experience any issues with your order so our customer care team can assist you. This would be in regards to any faults, such as with your gift bag or any sizing concerns. I can confirm that the model purchased can be adjusted in size, using the slider ball function as explained in the link below:
https://www.oliviaburton.com/uk/the-buzz/jewellery-size-guide
In regards to returns, there are many different steps within the returns process and yours did take slightly longer than usual due to an IT issue but was processed on our end prior to your contact. I can see this has been processed within our timeframe but apologise that this took slightly longer than usual.
Many thanks
Best wishes,
Olivia Burton 🐝 🌸
My rose gold watch strap has tarnished
My rose gold watch strap has tarnished after just three months, I contacted customer service who advised that although their warranty didn’t cover watch straps they would replace it as a gesture if good will. Sadly the replacement has tarnished and looks dull and dirty after just a few months. Very expensive for the longevity! Wouldn’t recommend
2023年9月3日
自発的なレビュー
Olivia Burton からの回答
Hi Consumer 2,
Thank you for taking the time to leave feedback and we are very sorry to hear this.
We would always advise to contact us if you experience any issues with your order so we can try and assist you. If you could therefore please email hello@oliviaburton.com with details of your correspondence, our customer care team will look into this for you. Please however be aware that tarnishing can be affected by a number of components such as perfumes/moisture/care and is not always down to the 'quality' of plating so we do advise to take this into consideration when wearing plated items.
Best wishes,
Olivia Burton 🐝 🌸
Amazing !!
Prompt response to my delivery status.
Received item when expected, beautiful item and beautifully gift wrapped.
2023年9月1日
自発的なレビュー
Olivia Burton からの回答
Hi Stephanie,
Thank you so much for your lovely feedback, we are so pleased you are happy with your item and the service you received!
Best wishes,
Olivia Burton 🐝 🌸
The watch is beautiful
The watch is beautiful. Customer service replies very quickly and are very helpful and pleasant. Item received in 1 day. Great experience !!
2023年8月22日
自発的なレビュー
Olivia Burton からの回答
Hi Vanessa,
Thank you so much for your lovely feedback, we are so pleased you are happy with your watch and the service you received!
Best wishes,
Olivia Burton 🐝 🌸
Exceptional customer after care
Dear Michelle,
I just wanted to complete my customer experience by saying thank you so much for the way in which my issue has been handled.
Quite clearly Olivia Burton trains their customer team to show genuine care and compassion to their customers, even when things go wrong.
The replacement strap arrived yesterday, was simple to attach and has solved the problem. More importantly, my daughter has the smile back on her face the same as when she first opened this gift on her birthday, so thank you so much again.
The watch is very classy, beautiful and great value for money 😊
2023年8月3日
自発的なレビュー
Olivia Burton からの回答
Hi Mary,
Thank you so much for your lovely feedback, we are so pleased you are happy with the service you received, we will be sure to let Michelle know!
Best wishes,
Olivia Burton 🐝 🌸
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