Olotels.com レビュー 1,177

Die Rezeption ist 24h besetzt und die Mitarbeiter sind sehr freundlich und zuvorkommend. Das Zimmer war sauber und das Bad ebenfalls völlig in Ordnung.
Die Dusche war etwas locker, aber was solls. Wir sind gern abends wieder zurück ins Zimmer gekommen um für den nächsten Tag auszuschlafen. Ich würde es wieder buchen und kann es nur empfehlen.

7 februari Hotel geboekt bij Olotels maar direct na de betaling met Visa kregen wij een melding dat de kamer niet meer beschikbaar was, en dat er een andere kamer uitgezocht moest worden, met weer een verzoek om te betalen. Een mail gestuurd waarop nooit antwoord is verkregen, Olotels klantendienst gebeld (alleen te bereiken in the UK) +44 (0) 20 8099 5115 zij konden geen gegevens van ons vinden en spraken af dat zij mij terug zouden bellen. Uiteindelijk zelf weer terug gebeld, waarna men uiteindelijk onze gegevens vond. Daarna zouden zij ons weer terug bellen wat na 5 min. ook gebeurde. Er vond een verwarrend verhaal plaats, uiteindelijk afgesproken dat alles werd gecanceld en per e-mail het bewijs van deze afspraak, die inderdaad binnen 15 min. werd verzonden. Het vreemde is dat de kamer nog altijd beschikbaar is op de site van Olotels. Al met al ben je met deze onbetrouwbare aanbieder een tijd bezig om dit weer te regelen en je geld weer terug te krijgen. Dit laatste moet nog plaats vinden:(

So, I booked 3 days in Las Vegas from Olotels early in January 2014. The rooms were 45.00 per night and all other websites had the room for 89.00 per night. I figured if they are not legit I will just report it to my credit company, but how would I know until I arrive to the Hotel. So, I took a change.. I arrived and my rooms were booked and the lady said I had a free breakfast continental normally priced at 17.00 dollars and I had an allowance for 9.00 daily. I said What and Wow !! checked in... next morning got my breakfast and so did in the following two days. I could not believe it. So, then I booked 5 days for New York Trip. Once again 55% from other site. I said Ok they will get me this time. Arrived and all went perfect. Wow so, I of course I try to use other sites for my hotels and to find the better deal and over and over Olotels beats any competition. Currently I have 7 nights for a room in Toronto Canada for July 2014 at 55% from any other website. I already, called in the hotel to verify my room and is a GO. So far I love this Olotels, but do shop around sometimes other website have better deals, but when Olotels has the deal you want get it quickly. I am very content with Olotels and I trust them fully. OH I figured how to save money too, on all website. Say you want 5 days at a hotel it may be 100.00 per night, but if you do 3 nights then 2 nights booking at times I have seen the rooms to be lot cheaper like 55.00 instead of 100.00 I fully trust Olotels..

After hours of research I managed to find what I thought was the perfect hotel for my pre cruise stay in Fort Lauderdale for the night of 7th of March 2014.
The selection was based on value for money, location, shuttle bus service and good reviews.
I pressed on the link from Jestcost to the Olotel site and went ahead and booked the Hotel. I was aware at the time that the small print did not allow any modification or cancelation to my booking.
Last night when I came to print off the booking confirmation I realised that the confirmation related to a different hotel.
On the Jetcost site I had selected .
Holiday Inn Express Hotel & Suites Ft.Lauderdale Airport Cruise
1150 W. State Rd 84
Which showed Olotel as being the cheapest by far as £111.
However what I had not noticed was on pressing the Olotel link to select this site It took me to
Holiday Inn Express and Suites Fort Lauderdale Executive Airport
1500 West Commercial Boulevard
I checked again last night and again today and the fault is still there .
To rub salt into the wound I could of got the executive airport cheaper elsewhere ( not sure how the Olotel price guarantee works ).
I tried to use the contact Olotel via their contcat us form but It does not appear to be working
Olotel rang me back the same day I posted the trustpilot review and offered me a full refund . happy with this solution

Do NOT expect to keep what you have booked. They will charge you instantly. If the hotel do not confirm the booking (even if you always get a confirmation), which you might not find out before 10-days later (such as in my case), they will just send you a "auto reply" to contact them urgently regarding your reservation. To avoid evidence and not to leave any tracks, they ask you to call them instead of email (they will most likely claim it´s for another reason).

So when this happens, they give you 2-alternatives (if you are lucky). 1: Refund full amount (not true) 2: Choose another hotel with lower standard (even if they claim its the same standard it never is). The refund takes another week if your lucky. But now to the worst part. If you choose the re-fund, your will not get the full amount. I paid in foreign currency and lost about 10-20% when refunded.

So it´s really up to you but I would AVOID AT ANY COST booking with this company, even if you find it tempting, especially if the price is low, your are most likely falling into the trap of loosing your money and your valuable time to this company.

If you are really lucky, and there is no problem and you do not have to contact this company, you would probably rate them higher. But you have BEEN WARNED.

The reply from them to this will be some standard bullshit excuse reply like in all the other cases further down so don´t be stupid and pay too much attention to that.

I would never spend my time writing this complain if it was not LEGIT. Just want to save your vacation from being ruined like mine.... All the best luck!

We got a very god price for the hotel we booked compered to other hotelwebsites. no problem with finding the hotelvoucher, easy to navigate on the olotels website.

The cheapest prices, a lot of choice and a good service!

Heb een week geleden geboekt en betaald met een bank overschrijving, Betaling afgerond, maar geen bevestiging ontvangen. Bericht via de website gestuurd (waar ze binnen 48 uur op zullen reageren). Geen reactie. Nog een bericht gestuurd. Weer geen reactie. Kreeg daarna weer een betaal verzoek, voor dezelfde reservering, maar met een ander boekingsnummer? E-mail gestuurd naar customerservice, maar weer geen reactie. Ik ben bang dat ik geen reservering heb, en mijn geld nu kwijt ben.

The reaction from customer service was very adequate. They took care of the problem very quick. Thanks!!!!!

Olotel .com charged me twice without confirming ...the money was immediately debited..I was in constant touch with olotel.com and they assured me that they have not received the money.After 9 days the money was credited back.

I was very skeptical about buying an all-inclusive weeklong stay in Jamaica from an unknown vendor in Hong Kong. Reading the online reviews had me terrified. I emailed Couples Swept Away to ask if they would match the olotels advertised price. The reservationist replied that they have a price match policy, but she would not approve my request because she had never heard of olotels.com. She offered me a room rate similar to the rate advertised by the established online retailers. I went ahead and booked the trip with olotels.com and saved $1,120. There were no hitches with the reservation when we arrived in Negril.

We arrived at the hotel, was warmly greeted and looked after, the hotel was very clean and we were looked after, we will be back soon.

The hotel booking by olotels.com was quick and for a good price.
The Vandervalk hotel in Rotterdam Blijdorp was less good .
The room had no outside window!(room 442). Only a very noisy airco !
Kitchen is good.

Good Price and Best Service. Always has good price. Thank you.

Grandisoso!

I'll use again

je recommanderai à un ami

Un hotel en pleno centro de la ciudad, muy limpio y con un personal muy agradable y atento, Estuve tres noches y volvere. Me encanto.

Destacar su ubicación : Muy céntrico. Muy buena relación calidad/precio. Restaurante muy recomendable

I like very much the sapce of the room, the bathroom, the cleaning and the location near the railway station.