Omegawalk レビュー 637

Amazing shoes! Unfortunately a little too small but customer service was amazing, very helpful and quick to get back to me. They’ll be sending a replacement to make up for it! Thank you so much.

I ordered a pair of trainers from Omega Walk, but then needed to change the style due to a newly diagnosed foot problem. Head of Customer Service, Susan Brown has been very responsive and helpful in email exchanges. I've had no trouble in replacing the style and was not required to send the original order back due to the high return cost. The only further payment expected was for shipping the replacement trainer. All in all I found the experience
straightforward and fair.

Almost 6 weeks after ordering…still no shoes…even though they claim they delivered 4 pairs of shoes in my mailbox 2 weeks ago. Could have tried to make the lie believable by saying it was left on my porch. Multiple emails sent…no resolution. Then I put in a find my mail order through the tracking app disguised as USPS…when I put my info in to have it redelivered & my card got hacked. So now I have no shoes, had to do a dispute for charges with my bank & will have to go on my only day off to get a new debit card this week! This company & anyone associated with this scam can eat a bowl of d!€ks!!

Im very happy with the service that I was giving any questuons/ problems I had they handled quickly I will definietly be shopping again and teller other co workers to order from this company

I love these shoes so much. They are light with a nice wide toe base and the colors are fun too. Customer service is also excellent and an exchange was super easy. Polite and efficient people.

Exquisite product accompanied by excellent service. As a nurse, I needed a shoe that could support my feet during my 12-hour shift, and Omegawalk really got me an all-purpose, daily-wear Ortho walk to help. Thanks

Shoes are comfortable service is great. Just take a while to get the shoes but everything else is good.

Purchased trainers on 04.03.26 paid extra for first class delivery - still not received and needless to say it is now too late, refund still not issued claiming with the courier, £42.95 for nothing and whilst I am in communication with Susan Brown (head of customer service 🤷‍♀️) and swifter rectification might have fixed this review.
Do not use!

Great trainers, comfortable and well made. Excellent for long walks or standing on your feet for many hours.

Loved the shoes, they are very light, padded and comfortable. However the size is wrong. I contacted customer service and they are sending out a replacement. Has been a great experience.

I am very happy with my purchase. I was looking for a comfortable shoe for work and this shoe work beat for me. The customer service was also very helpful. Thank you so much for making it easy for me.

I ended up picking the wrong size and the company was very helpful to me and arranging for me to get the right size. The shoes are lightweight and look great.

Shipping took 12 days from date of order as were shipped from China which is not made clear on the website. Shoes are clearly cheaply made as evidenced by the mis-spelt branding on the tongue of the shoes - mine stated they were PROEFSSIONAL SAKTEOBARD SHOE which is weird as I thought I had ordered some lightweight orthopaedic shoes.... they are lightweight at least....

I would like to say, the shoes were to small but company is replacing them for free, I would definitely order with them again, and I would recommend them to all my friends.

I received my shoes, they were lovely, but to small I contacted the help desk to how I could exchange. They were great as a one off gesture they have sent another pair free off charge. Great service thank you x

Omega Walk was very accommodating in replacing the correct size shoe when I ordered ones that didn’t fit. Thank you for the impeccable customer service!

The shoes are not as described and there is no response from email asking to return and refund. I've sent 10 emails without any answer

DO NOT ORDER FROM THIS COMPANY

You can buy this brand of shoes on Temu for £5. As they are not uk based you have to pay to return that is £10+ and also a 15% restock fee.
Save your money and dont bother

The shoes might be great, but I ordered the size suggested for me and they are at least two sizes too big. I didn't realize when I ordered but the company is in Singapore, and it discouraged a return because of the cost and a restocking fee. The company suggested I spend a bit more and they'd help me find a better size. There's an expression about "good money after bad." Again, the shoes look great, but they are too big and getting the right size is impossible without spending more. Also, shipping took forever. I'm giving a two-star review because the customer service was prompt and courteous even if unhelpful in the end.

My experience was great! My shoes arrived within the time frame that I was told and once they arrived it was exactly as I expected. Even though I had to get a bigger size, the staff was extremely helpful with me getting the right size that I needed. They also responded to me very quickly! Thanks so very much for the GREAT customer service and support that was provided to me!