Omnisend レビュー 

Omnisend からの回答

2026年5月12日

We're so glad Melanie could give you that confidence boost right from the start! Her commitment to making sure you feel supported through setup is exactly what we want every customer to experience. Excited to see how you put Omnisend to work as you continue growing your business!

Omnisend からの回答

2026年5月4日

¡Muchas gracias! So glad Irem could get those redirections sorted quickly for you. Having campaigns running properly means you can keep your momentum going and focus on performance. We've got your back!

Omnisend からの回答

2026年5月4日

Thanks so much! Happy to hear our team could support you well. That's what we're here for - making sure you can focus on growing your business.

Omnisend からの回答

2026年4月27日

Thanks for the kind words! We're thrilled the platform and support are already standing out for you. We're here to keep making your email marketing as efficient and effective as possible!

Omnisend からの回答

2026年4月20日

Really appreciate you sharing this! Quick, knowledgeable support is what we're all about, and it's great to hear that it made a difference for you. Looking forward to supporting your continued success!

Omnisend からの回答

2026年4月14日

Really appreciate you sharing this! We know how important it is to get answers fast, and our team is committed to keeping you moving forward. Glad we could deliver for you!

Omnisend からの回答

2026年4月14日

Thank you for taking the time to share your experience. We're sorry to hear about your frustration and understand how concerning unexpected charges can feel.

At this time, we have not been able to identify an Omnisend account that matches the information provided in your review. We reached out to you directly through Trustpilot to request additional details so we could locate your account and investigate this properly, but we have not yet received a response.

To clarify how billing works at Omnisend: charges only occur when there is an active subscription, in accordance with our Terms of Service. Payment details are handled securely and are never used without proper authorization. If a subscription remains active, recurring charges will continue as outlined during signup unless the plan is cancelled from account settings.

Once we're able to confirm your account information, we'll gladly review what occurred and address your concerns regarding charges and any refund requests in line with our policies.

We're committed to getting to the bottom of this for you. or reach out to our support team directly through in-app chat or by email at support@omnisend.com. We genuinely value the opportunity to investigate this further and work toward a resolution.

Omnisend からの回答

2026年3月30日

That's exactly what we're here for - 24/7, 365 days a year! Really appreciate you highlighting the team's patience. It matters to us that you feel supported through every question. Thanks for trusting us as your partner, and we're here whenever you need us.

Omnisend からの回答

2026年3月23日

Thanks for sharing this! Making a platform switch isn't easy, and we're thrilled the transition exceeded your expectations. Ally, Melanie, and Karen are fantastic, and having that bi-weekly mentorship with Karen should really help accelerate your success. Looking forward to supporting your business as you continue to scale!

Omnisend からの回答

2026年3月18日

¡Gracias! It's great to hear our team made a difference for you. We believe strong support helps you move faster and get better results.

Omnisend からの回答

2026年3月13日

Thanks for sharing this! Quick, detailed support when you need it most makes all the difference. Happy the team got your app connected, and you're all set. Looking forward to supporting your success as you get rolling.

Omnisend からの回答

2026年3月9日

Thanks for sharing this! It's great to hear the migration process has been smooth across 20+ clients and that the clean interface helps even non-technical users get up to speed quickly. That efficiency in onboarding translates directly to faster results for their businesses, and we're glad Omnisend supports your work as a provider.

Omnisend からの回答

2026年3月6日

So glad TJ and Dovy could make your migration from Yotpo seamless! We believe great support should match great software, and it's fantastic to hear the platform is delivering for you. We're here to support your success every step of the way.

Omnisend からの回答

2026年3月5日

Appreciate you sharing this! Really glad our team could help sort out those DNS issues quickly. Getting the technical setup right matters, and accurate support means you can move forward without delays. Here's to smooth sending and strong performance ahead!

Omnisend からの回答

2026年3月4日

Thanks for sticking with us through this! We know the bot experience wasn't what it should have been, and your feedback helps us improve how we handle situations like this. That said, we're really glad Mathias could step in quickly, clarify what was happening with the outage, and get everything back up and running for you. And remember, you can always request human support when you start a chat, our team is available 24/7, 365 days a year, whenever you need us.

Omnisend からの回答

2026年2月26日

We're really glad the switch worked out and that Omnisend feels smoother and more intuitive compared to what you were using before. It's awesome that our support team could get you up and running in about a week. We appreciate the feedback on templates, we're listening. Thanks for giving us a shot!

Omnisend からの回答

2026年2月25日

Thanks for trusting us with the switch from Mailchimp! It's great to hear our team made the migration smooth for you. Knowing you're getting the same functionality at better value while working with people who genuinely care makes all the difference. Excited to see what you'll accomplish with Omnisend!

Omnisend からの回答

2026年2月24日

That's what we love to hear! Beran and the team work hard to get you back up and running fast so nothing slows down your business. Really appreciate you taking the time to share this.

Omnisend からの回答

2026年2月24日

Thank you for taking the time to share your experience. We understand how frustrating this situation must have felt, especially after investing both time and money into setting everything up.

To clarify an important point, your account was not paused immediately after purchase or without usage. A substantial volume of emails was sent from the account in a very short period of time, including high-frequency campaigns. According to our records, over 90% of your monthly email allocation was used within approximately one week of activating the Pro plan. Our refund policy, outlined in our Terms of Use, does not allow for refunds when a plan has been utilized to this extent. Furthermore, this activity triggered a compliance review under our Anti-Spam Policy and Terms of Service, which apply equally to all customers. These policies are in place to protect sender reputation, deliverability, and the broader email ecosystem.

Throughout the process, you were in active communication with our support team, and your case was escalated for an in-depth review. We understand that the review period felt lengthy. The additional time was necessary because we carefully evaluated the situation to determine the best possible way to proceed and whether there was a path that would allow us to continue supporting your business. While we always aim to find a path forward for our customers, in this case we were unable to continue providing service in line with our policies.

Regarding the Pro plan, it includes a generous fair use allowance based on contact count. Sending at very high daily volumes, such as multiple campaigns per day to large segments, can exhaust those credits quickly and may also raise deliverability concerns. This structure is outlined in our pricing documentation and Terms.

We genuinely regret that this experience did not meet your expectations. Our team remains committed to transparency and fairness in how we apply our policies.

Omnisend からの回答

2026年2月26日

Thank you for taking the time to share your feedback. We're sorry to hear about the frustration you've experienced with receiving unwanted emails.

At this time, we have not been able to identify an Omnisend account or sender that matches the information provided in your review. We reached out to you directly through Trustpilot to request additional details so we can locate the relevant account and investigate this properly, but we have not yet received a response.

We understand that reporting individual spam messages can feel time-consuming, but these reports are critical for helping us identify senders who may be violating our Anti-Spam Policy and take appropriate action. Without specific details such as sender information, email headers, or examples of the messages you've received, it's unfortunately not possible for us to trace the source or intervene.

We would genuinely appreciate the opportunity to investigate this further and take action if a violation has occurred. Please reply to our email via Trustpilot or reach out to us directly at support@omnisend.com with any additional information that could help us identify the sender, and we'll prioritize reviewing your case.