I cannot say enough good things about the customer service we have received from Omnisend! Melanie, Ruddy, and Ally have been absolutely wonderful to work with. All three have been incredibly kind... もっと見る
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UPDATE 9/23/26: We've been unsuccessful in getting any meaningful assistance from omnisend. The reply here, for the world to see, does not resolve any of the issues we continued to experience... もっと見る
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Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... もっと見る
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Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... もっと見る
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企業情報
当該企業による記述
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
連絡先
Saint Katharine's Way 1, E1W 1YL, London, 英国
- support@omnisend.com
- omnisend.com
4.4
優良
510件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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We hand't experienced that level of post-transition support before
The transition from our previous email marketing tool to Omnisend was well supported by their team, but what really stood out was the continued support after the switch, especially with tweaks and fine tuning that came up which was honestly a pleasant surprise, as we hadn't experienced that level of post-transition support before. Like with any other platform, some advanced features take a little time to fully understand, but once you get the hang of it, it becomes intuitive.
2026年2月10日
自発的なレビュー
Omnisend からの回答
We're really glad the post-transition support made a difference for you! Those tweaks and fine-tuning moments are often where the real value clicks, and it's great to hear our team was there when it mattered. We know the advanced features take a bit of getting used to, but once they're working for you, they can really help scale your email performance. Appreciate you taking the time to share your experience.
Great Customer Support
Fantastic technical support when we needed it, prompt and efficient and accurate
2026年2月13日
自発的なレビュー
Omnisend からの回答
So glad we could be there when it mattered most. Your success is what motivates our support team every day, thank you for taking the time to share your experience.
Karen and Melanie 5 STARS for being STARS
I had a issue connecting the mail product to our DNS. I spent a couple hours attempting to fix it. I was frustrated. I reached out to Karen my rep and she set me up with a call with Melanie (a human) which was incredible. We got on a google meet and she fixed the problem which would have taken me hours in minutes. I am so greateful for the teamwork at Omnisend. After that experience I am so incredibally happy I signed up.
2026年2月12日
自発的なレビュー
Omnisend からの回答
That's what great support looks like! Hours spent troubleshooting DNS challenges are time you can't get back, and that's exactly why we prioritize real human support when you need it. Thrilled you're with us, and we're here to keep things running smoothly so you can focus on what matters most.
I'm not tehnical at all
I'm not tehnical at all, but moving to Omnisend was super easy. Omnisend support + Deniz basically walked me thru it
2026年2月9日
自発的なレビュー
Omnisend からの回答
Love hearing this! Moving platforms can feel overwhelming, especially without a technical background, but that's exactly why we're here. Deniz and the team are great at making transitions smooth. Excited to see what you'll accomplish now that you're all set up!
Omnisend からの回答
That's what we like to hear! Fast, clear solutions mean less time troubleshooting and more time focused on your store. Thanks for sharing this, and here's to continued success with your campaigns.
Great Customer Support
While onboarding from 2 other email providers, I had some pretty specific things I needed to set up within my emails and lists.
The live support - Emma specifically - was able to walk me through the exact best way to set up what I needed to, including screen recording videos and multiple options to achieve what I was hoping to.
The process made me so excited to get the rest of my automations set up!
2026年2月8日
自発的なレビュー
Omnisend からの回答
Emma's dedication really shows! Migrating from two platforms with specific needs isn't simple, and having that detailed guidance with screen recordings makes all the difference. Excited for you to see those automations drive results!
User Friendly Support from Emna
Emna was amazing and focussed on taking things step by step - it felt like I was the only client being helped. Really awesome and stayed with me until all was resolved - AMAZING!!!
2026年2月5日
自発的なレビュー
Omnisend からの回答
Emna will love hearing this! That step-by-step approach and staying with you until everything clicks is exactly how we want every interaction to feel. When support works the way it should, you get back to what matters: running a successful marketing. Really appreciate you sharing this!
Emna has been really proactive to…
Emna has been really proactive to propose me solutions. Thanks a lot!
2026年2月5日
自発的なレビュー
Omnisend からの回答
So glad Emna could help! Proactive support makes all the difference when you're focused on results. We're here to make sure you have what you need to succeed. Appreciate you taking the time to recognize her work!
quick and prompt response
2026年2月5日
自発的なレビュー
Omnisend からの回答
Really appreciate this! Quick answers mean less downtime for your marketing, and that's exactly what we aim for. Happy to have you with us, and here's to continued success!
I moved from Klaviyo to Omnisend and…
I moved from Klaviyo to Omnisend and the transition experience was very good. I applied for the migration on friday and the team finished everything 6 days later, on thursday. I didn't had time to fully review the setup since then, but got some time today, and also I had some questions about the automations they rebuild for me based on what I was using in Klaviyo. What surprised me is that even today on Sunday, their support was available and answering me fast. This is the main reason why I really recomend them, the team is there when you need them, not only on working days.
P.S. One small suggestion, consider adding Whats App as a channel in the future, that would be cherry on the top.
2026年2月1日
自発的なレビュー
Omnisend からの回答
Thank you for sharing your experience. We’re glad the migration from Klaviyo was completed smoothly and that our team could rebuild your automations efficiently. Being available when questions come up, even outside standard working days, is part of how we support teams as they grow, and we appreciate you taking the time to share your suggestion as well.
Great help
Great help, I like that I can easily ask for help on the app if i need it.
2026年1月30日
自発的なレビュー
Omnisend からの回答
Thank you for the kind words. Easy access to support helps teams stay productive and focused on growth.
Omnisend からの回答
Thank you for the kind words. We’re glad Omnisend is delivering value and supporting your email marketing as you grow.
Omnisend customer service is terrible …
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores.
The most important thing for me is knowing that emails actually reach customers, so the effort put into campaigns is not wasted.
Their ready to use templates, the email system, and especially the campaign booster stand out.
A sincere thank you to Burak. He has saved the day more than once. What a legend!
2026年1月22日
自発的なレビュー
Omnisend からの回答
Thank you for taking the time to share your feedback. We’re glad Omnisend’s reliability, deliverability, and campaign tools are supporting your ecommerce marketing, and that Burak could step in with the level of expertise needed to make a real difference. Delivering results you can trust and support you can rely on is key to helping businesses grow with confidence.
Great app
Great app, only reason for 4 stars is a bit tricky to find where to cancel plan. I will use in future
2026年1月27日
自発的なレビュー
Omnisend からの回答
Thank you for the feedback. We’re glad you’ve had a great experience overall, and we appreciate your note about plan management. We’ll keep working to make navigation clearer as we aim to earn that fifth star and support you again when you return.
Omnisend からの回答
Thank you for the feedback. We’re glad our support team is easy to reach and quick to respond, helping you keep things moving without delays.
Help is always given, no matter what the request
great customer service, always ready to help me figure out is something isn't working properly and get it fixed quickly!
2026年1月23日
自発的なレビュー
Omnisend からの回答
Thank you for sharing your experience. We’re glad our support team is consistently available to help resolve issues quickly so you can keep your work moving forward and focus on growth.
BIG MISTAKE
BIG MISTAKE
Worst onboarding experience ever. I had to chase them so many times. They have layers for support that is dysfunctional.
I was happy with Yotpo but they stopped SMS and they recommended to move these guys.
Unfortunately waste of time and loss of potential revenue.
2026年1月1日
自発的なレビュー
Omnisend からの回答
Thank you for sharing your experience and for being open about how frustrating this felt. We’re sorry to hear that the onboarding process didn’t meet your expectations, especially after being referred to us.
We want to clarify what happened with the SMS setup. Promotional SMS messages to UAE numbers require a registered Sender ID, which is a government requirement. This registration process is handled by the local SMS provider and requires very specific documentation. In your case, the initial submission was missing required details, which led to follow-up requests and unavoidable back and forth before the provider could proceed with verification.
We understand how this can feel like unnecessary delays, particularly when timing and revenue are critical. While we guided the process and kept you informed, the approval timeline and requirements are ultimately controlled by the SMS provider and local regulations, not by our platform.
That said, your feedback about the onboarding and support experience is important to us, and we’ll be using it to improve how we set expectations and guide customers through regulated SMS setups like this. If you’re open to continuing the onboarding, our team is here to help and happy to support you further.
Was interested in Omnisend for a while
Was interested in Omnisend for a while, but kept procrastinating switching as it's usually quite complicated. They helped a lot, did most of the migration and in less than a week I was sending. Thank you team, recommend
2026年1月8日
自発的なレビュー
Omnisend からの回答
Thank you for the feedback. We’re pleased the switch to Omnisend was smooth and that you were able to start sending within a short time. Removing complexity from migrations is an important part of helping teams move forward with confidence and focus on growth.
Great Customer Service
I've been using Omnisend for a little over a year now, and by far the best aspect of the platform is the customer service. Although I've had a few connectivity issues, the Omnisend agents are always available and really helpful.
Comparatively to other email platforms, Omnisend helps you with your specific issues in depth. Other than the customer service, the reporting is really beginner-friendly - overall I would recommend Omnisend!
2026年1月15日
自発的なレビュー
Omnisend からの回答
Thank you for sharing your experience. We’re glad our support team has been consistently available and helpful, and that the reporting makes it easier to understand performance. We appreciate your perspective and will keep working to earn that fifth star while continuing to support your growth.
Ho trovato personale qualificato e e…
Ho trovato personale qualificato e e paziente nel risolvere il mio problema, sono stati straordinari!!
2026年1月13日
自発的なレビュー
Omnisend からの回答
Grazie mille per le tue parole! We’re glad our team could help you through the issue with care and professionalism. Making sure you feel supported and confident every step of the way is important to us, and we truly appreciate you sharing your experience.
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