On Buy 

Dreadful.
If you use this company pay through paypal, although I would not bother. I tried to arrange an exchange, waited for over a month it was never sent out then they tried to say it had been signed for using the original package!
SHOCKING CUSTOMER SERVICE!

Bought a PC from Computek Technologies through the site for my son for his birthday in Oct 2025, but it stopped working after just 2 weeks! I contacted Onbuy who provided a mobile number for support. The engineer asked a couple of questions via WhatsApp, then just stopped responding! I chased him several times and he eventually said he would send a part a new SSD in the post however nothing arrived. I emailed On buy and received no response!! I am seeking a full refund. Avoid at all costs

Order placed, tracking details sent, but impossible to log in to my account so no way of contacting their third party seller. There's no email or phone number to contact OnBuy so I can't check my order that way . My best advice - DO NOT BUY THROUGH THEIR WEBSITE

Ordered an iphone from this lot via a company which does not sell iphones (Vapeverse)? Onbuy have no people staffed phone or email helpline. Please whatever you do do NOT deal with ONBUY. We now have a long wait
to get our £470 back from our credit card company. All very stressfull. Be warned deal with someone else..
UPDATE. In the interest of fairness our money has now been refunded.

Terrible site never use again never received my item gave wrong details for tracking waited two weeks spent £300 an left me stuck for Christmas DONT NOT USE THIS SITE

Por fin he recuperado mi dinero. Después de esta traumática experiencia no volveré a utilizar esta web

Ik heb detox energizing tea besteld. Duurde vrij lang voordat ik mijn bestelling ontving. Het was njdt6wat ik ervan had verwacht. Contact gezocht met klantenservice. Zij antwoorden met als je geen voor hun geldige reden hebt, wordt retour niet geaccepteerd. Maar als ik toch wil retourneren, zijn alle kosten voor mij. M.a.w. zoek het uit, jij wilt het retourneren.

Handy bestellt , dies wurde storniert angeblich nicht lieferbar , obwohl noch immer aus geschrieben . Finde ich schon etwas Schämenswert wenn man etwas ausschreibt sollte man dies auch vertreiben können .

Despite on buy stating that orders can be cancelled until item is dispatched is a lie! I tried to cancel but seller refused even though the item is still "awaiting dispatch"

I have bought granulated Nescafé one kilo £33.60. Taken for ever to be delivered, unfortunately didn’t get it. I had to go back to PayPal to resolve the case . No communication no response no nothing from them. I will never used them again.

Received ordered rat trap unfortunately it didn't work, and was very shoddily made.

On buy brought a nintendo lite it came but it's Chinese will not respond to any European games my second review now on buy are email me saying my review is false I can assure you it's not avoided this company there a middle man that just wants to make money

OnBuy.com

Bought one item about a month ago, no problems at all- product came and was fine and was a really good saving on a branded product.

Ordered another item 2 weeks ago and never received it, the actual seller stated is USAMA SHOPPING MART LIMITED on the 2nd order I made.

Not really about the star rating just making people aware that one sale was totally fine and another was not.

Very good right time

If I could give no stars I would! Do not buy from this company! I bought an item and realised it wasn’t going to arrive in time for the purpose of use. Minutes later I tried to cancel the order but the seller wouldn’t let me. I was then told I had to pay for postage and a tracking service to return the product and get a refund. So I paid £8.40 for tracked delivery and then had to prove it was sent to on buy. Then prove it’s been delivered to the seller by dpd photo proof of delivery. All for a £23 refund. It’s an absolute joke!

Very poor customer service. I have not received my order number T66SQ86 it’s been 20 days and i paid £51. Is this a scam company? No response from anyone. Just emails asking for a review! So here’s my review ! DO NOT BUY FROM THIS COMPANY!

Do not buy from this company they let sellers advertise genuine goods and send you there version of the goods i thought i was buying a wahl har clipper as advertised and was sent some chinese make when i went to send it back it sould have cost me more than i payed lesson learnt

Do not use OnBuy!!!
Total rip off!!
Say they’re only a go between and want nothing to do with any queries or complaints!!
Please do not use!
Disgusting experience

I did recently have an issue with one of On buy sellers. However after writing a review they resolved the issue very quickly and I am finally happy with how they dealt with the matter in the end.
Thank you again to the team.
Kind regards
Mrs L M Haynes

I ordered 2 pacco rabanne 1 million purfumes from On buy. 1 came and I contacted the seller after 3 weeks. They seller is a scammer and said he sent 2 and that I had opened the package and re wrapped it. I contacted On buy who decided to do nothing as pay pal was investigating. When I opened the package you could clearly see this was fake purfume. I tried to send it back, having to go up town in order to do this and costing £5 even though the return was not my responsibility. This whole process has taken 2 weeks of countless e mails and running around, without any help from On buy. The only reason I trusted this company to shop with, is that I trusted On buy to have reputable sellers and at the least, their back up in case of any scams. This is not the case. I will not be shopping with On buy again and discourage others from doing so to.