OneProvider.com レビュー 

OneProvider.com からの回答

2023年10月10日

Dear Benny,

Thank you most kindly for your great review!
It means a lot to the team and we value your continuous loyalty!

Warmest Regards

OneProvider.com からの回答

2023年10月4日

Dear Rene

Thank you for your kind and honest review.
We truly appreciate your feedback.

I apologize for the slow internet experience you encountered. Your satisfaction is our top priority, and we’re committed to improving our services to meet your expectations. I took the liberty of looking into your account for any open tickets regarding this issue but couldn't find any.

Could you possibly update your review with a ticket number, in case I missed it? This will enable my team and I to investigate the root cause of the low internet speed and work diligently to resolve it.

I’ll be waiting for your update and am eager to address and resolve this issue to your satisfaction.

Warm regards.

OneProvider.com からの回答

2023年10月4日

Bonjour Serge,

Je suis sincèrement désolé d'apprendre que vous avez rencontré des problèmes avec nos serveurs. Cela ne reflète en aucun cas le niveau de service que nous nous efforçons d'offrir. C'est inhabituel et je suis résolu à examiner et à résoudre ce problème en priorité.

Pour me permettre de plonger en profondeur dans cette situation, pourriez-vous s'il vous plaît me fournir le numéro de ticket associé à vos serveurs? Votre nom qui figure ici ne suffit pas pour retrouver les détails spécifiques de votre compte dans nos systèmes.

Je suis déterminé à transformer votre expérience et à corriger tout désagrément que vous avez pu rencontrer. Votre satisfaction est notre priorité, et j’apprécierais l’opportunité de remédier à cette situation.

Je reste à votre entière disposition pour toute assistance supplémentaire.

Si vous avez besoin d'autres informations ou d'une assistance supplémentaire, n'hésitez pas à nous contacter.

Bonne journée !

OneProvider.com からの回答

2023年10月2日

Hello Stephen,

Thank you kindly for the 5 star review.
If you need any assistance, please do not hesitate to reach out to us. We're here to help!

Have a wonderful day,

OneProvider.com からの回答

2023年10月2日

Hello Dimitar,

Thank you for leaving us such a kind review!
We appreciate your business and the time you took for us.

Please do not hesitate to reach out to us should you need any assistance.
We're here to help!

Warmest Regards

OneProvider.com からの回答

2023年10月2日

DeaR customer,

I understand your frustration and apologize for any inconvenience caused.

I've reviewed the previous interactions and understand the issues regarding the bandwidth and speed limitations. There was a clear misunderstanding, and I'm here to clarify our position and work towards a resolution.

The high-performance instances are subject to a fair usage policy to ensure that all clients receive equitable access to our services. In instances where usage exceeds this policy, certain limitations are applied.

We understand your need for higher bandwidth and are open to discussing alternatives and potential solutions to meet your requirements, while still adhering to our policies. Our aim is always to provide a service that aligns with our clients’ needs, and we’re committed to finding a middle ground that serves both parties effectively.

Please feel free to share more about your specific needs, and we will do our utmost to work with you in finding an appropriate solution.

We value your business and are dedicated to ensuring your experience with us is both productive and positive moving forward.

Best regards,

OneProvider.com からの回答

2023年10月2日

Dear Abbas,

Thank you for your feedback and for being a valued customer for almost two years. We apologize for the slower response time you've experienced.

We want to assure you that every ticket is important to us. We address each inquiry in the order they are received. During times of higher than normal traffic, it may take us a bit longer to respond, but please know we are committed to providing assistance within the day, and as quickly as possible, often within a few hours.

We recognize the need to improve in this area and are actively working on internal solutions to decrease the wait time significantly. We appreciate your patience and are confident that you’ll experience a more expedited support response in the future.

Thank you once again for your understanding and continued support. If there is anything specific you need assistance with, please feel free to reach out directly, and we'll ensure your concerns are addressed promptly.

Warmest Regards

OneProvider.com からの回答

2023年10月2日

Dear Tom,

Thank you for taking the time to leave us such a wonderful review!

All the best,

OneProvider.com からの回答

2023年10月2日

Dear Muhammad,

Thank you most kindly for taking the time to write us such a great review!
We hope to continue servicing you and surpassing your every expectation.

Wishing you most wonderful week ahead!

OneProvider.com からの回答

2023年9月26日

Dear Misaka,

Thank you for taking the time to share your experience and leave a review. Feedback from our customers is invaluable, and we take every comment seriously.

I'd like to clarify that our priority is to ensure the safety and reliability of our services for all customers. To this end, we maintain strict guidelines against abusive activities. If any account or server activity violates these guidelines, an automatic suspension is triggered to protect the integrity of our infrastructure and the interests of our broader user base.

I understand that such actions can be disruptive, and I sincerely apologize if this has caused you inconvenience. If you'd like, I'm available to delve deeper into your specific case. Please provide me with a ticket number or any related reference, and I will investigate the matter further to provide clarity and potential resolutions.

Thank you for your understanding, and I look forward to assisting you further.

Warm regards,

OneProvider.com からの回答

2023年9月26日

Dear Mahefa,

Firstly, I'd like to extend my appreciation for taking the time to leave a review about our service.
Feedback like yours helps us grow!
I'm pleased to hear that you found our pricing competitive and the quality satisfactory.

I took particular note of your comment regarding the technical issue you faced with one of your VPS.
Ensuring seamless service is our top priority, and I apologize if you felt our response wasn't up to the mark.
I'd like to personally look into this matter to better understand what transpired and explore ways we might make amends.

To that end, could you please provide me with the ticket number you used to get support?
This will greatly aid in my investigation and ensure a comprehensive understanding of the situation.

Your trust and satisfaction mean the world to us, and if there's a way to enhance your experience with OneProvider, I'm dedicated to exploring it.

Thank you once again for your feedback, and I await your response.

Warmest regards,

OneProvider.com からの回答

2023年9月26日

Dear 師兄 大 ,

Thank you most kindly for your great review!
We hope to continue servicing you to the very best of our abilities and, should you need our support, please do not hesitate to reach out. We're here to help!

Warmest regards,

OneProvider.com からの回答

2023年9月26日

Dear Simon,

Thank you for sharing your experience and providing an honest review.
I regret to read about the challenges you've faced, and I genuinely appreciate your bringing this to our attention.

Firstly, I want to apologize for the difficulties you encountered, especially concerning account access and communication.
What you described doesn't reflect the level of support we aspire to provide. We are committed to assisting our customers in data retrieval to the best of our capabilities, partnering closely with the data center to achieve this. However, there are occasions when wait times can be prolonged due to factors outside our control, but we always strive to maintain transparency and consistent follow-ups with both the data center and our customers.

In cases where data might be irretrievable, I genuinely hope our customers can leverage frequent backups. It's a practice we often emphasize, given its importance in data management and recovery.

With this in mind, I would like to further investigate your particular situation to understand the events in detail. If you could provide a ticket number or any related reference, it would be immensely helpful. I'm committed to examining what transpired, addressing any gaps, and exploring how we might be able to make amends.

Your feedback is invaluable, and if there's a way for us to rectify the situation or improve upon our services, I am eager to do so.

Once again, thank you for your feedback, and I await your response.

Warm regards,

OneProvider.com からの回答

2023年9月18日

Dear Andrej,

Thank you most kindly for the kind review!
We are happy to know that you are satisfied with your server and are here to help you in any way we can.

Wishing you a wonderful day,

OneProvider.com からの回答

2023年9月18日

Dear Ethan,

Thank you for taking the time to write us your honest review.
We welcome the good and the bad as they both are crucial to our ongoing success.

I have taken your feedback to our team and we will do our very best to improve our services.
On that note, would you happen to have a ticket number for me to investigate? Perhaps you can update this review with a more detailed account of where we failed you and what you would like to see on our website.

I'll be looking forward to your updated review and hope to turn your experience around.

Many thanks,

OneProvider.com からの回答

2023年9月12日 に更新

Dear Berk,

Thank you for taking the time to write us your honest review.
I'm sorry to know that you are less than satisfied with our services and find us to be late often.

I need to ask whether or not you have a ticket I can investigate?
We greatly value your business and your insights are crucial to our ongoing success and improvements and I want to ensure that we are doing everything we can to better service you.

Please send me a ticket number for reference at your earliest convenience and I will happily look for ways to turn your experience around.

Kindest Regards

OneProvider.com からの回答

2023年9月12日

Dear Padraig,

We appreciate your honest feedback and your continued support as a long-standing client of OneProvider. Your insights are invaluable to us, and we're committed to addressing every concern you've raised.

Firstly, we want to acknowledge your observation regarding our server delivery times. Prior to the challenges brought about by the COVID-19 pandemic, we indeed took pride in our ability to provide swift server deliveries, often within 24 hours of an order being placed.

However, it's important to note that the pandemic has had a significant impact on global supply chains, including semiconductor manufacturing. This, in turn, has had repercussions on our dedicated server delivery times. We genuinely regret any inconvenience this may have caused.

At present, our estimate for dedicated server delivery times is notably 1 to 3 open business days from payment confirmation. While we make every effort to meet these estimates, some locations may experience slightly longer wait times.

It's crucial to understand that our business model revolves around bringing together services from upstream providers, consolidating them into one convenient platform. As a result, we are, to some extent, reliant on their delivery schedules (and mishaps, as per your current dilemma). The only promise we can make is our unwavering commitment to continuously follow up with both our providers and you, our valued clients.

We understand that delays can be frustrating, and we want to assure you that we are actively working on improvements to provide a smoother and more efficient experience.

We greatly value your loyalty, and we remain available to you.
Should you have any further questions or require assistance, please don't hesitate to reach out to us directly.

Warmest Regards,

OneProvider.com からの回答

2023年9月12日

Dear Aaron,

We want to extend our gratitude for taking the time to share your recent experience with us. Your feedback is invaluable in helping us improve our services, and we want to ensure that we address your concerns with genuine care.

Firstly, we'd like to provide some clarity on the situation you encountered. Unfortunately, the server you initially ordered became unavailable due to a provisioning delay related to Canada's Labor Day holiday. We genuinely regret any disappointment or confusion this may have caused you, as it was never our intention to create such an experience.

As we worked to resolve the issue, we searched our available inventory for a server with the same specifications at the original price. We found a Xeon E3-1230 server with 3.2 GHz, 4 cores, 16GB RAM, 2x 2TB HDD, and 30TB @ 1Gbps for $29.99/month, and we promptly communicated this alternative to you through our ticket system.

However, it seems there may have been some misunderstanding regarding the availability of similar servers at the same price range. Upon thorough investigation, we made sure to let you know that we couldn't locate any comparable options.

Regrettably, we did not receive a response from you, and in our commitment to resolving the matter, we proceeded with a full refund and order cancellation.

We genuinely understand your disappointment, and we encourage you to keep an eye out for future availabilities. We remain here to address any questions or concerns you may have, and we're committed to assisting you for a more positive experience in the future.

Should you have any further questions or require assistance, please feel free to reach out to us directly.

Warmest Regards,

OneProvider.com からの回答

2023年9月12日

Dear Erej,

We appreciate your feedback regarding your recent purchase.
Please know that we understand that there was an error during the placement of your order and that we are committed to addressing it positively.

We have reached out to you via our ticket system to confirm your refund preference and are looking forward to your response.

That said, we wish we were made aware of the issue through our ticket system first before the review. We would have greatly valued the opportunity to assist you promptly in that order.
We absolutely acknowledge that we are all human and can make mistakes, and we believe in going the extra mile to assist our customers within reason and what is possible.

Your satisfaction is important to us, and we're here to ensure a positive experience with us.
If you have any further questions or need assistance, please don't hesitate to contact us through our support channels.

Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Warmest Regards

OneProvider.com からの回答

2023年9月6日

Bonjour Erwan,
Nous vous remercions sincèrement pour votre excellent avis!
Votre satisfaction est notre priorité, et nous sommes ravis de savoir que notre support réactif et nos choix de configurations répondent à vos attentes.
Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter.
Nous sommes là pour vous!