OneProvider.com レビュー 

OneProvider.com からの回答

2023年11月3日 に更新

Dear Customer,

Thank you so very kindly for your wonderful review.
We greatly appreciate the time you took for us.
Please don't hesitate to reach out to us should you need any assistance. We're here to help!

Warmest Regards

OneProvider.com からの回答

2023年11月3日 に更新

Hello Jacob,

Thank you for taking the time to write us your honest review.
I'm sorry to hear that your time with us was less than ideal and we would very much like to turn your experience around if you'd give us the chance.

We are in fact resellers and are proud that we can offer such a range of products and prices for our customers. We do work closely with our affiliate data centers and do our best to try and give you the quickest support possible.
However, as resellers, we are at their mercy in regards to various issues and time constraints. Therefore, we conduct timely follow ups and push for resolutions as many times as we possible can in order to provide our customers with great customer service.

That said, there is always room for improvement and we might have possibly dropped the ball here. We'd very much like to have your ticket number to investigate and go through your interactions. If there is anything we can do, within reason, to turn things around for you, we will.

We are always looking for ways to improve our services and take our customers feedback, the good and the bad, very seriously.

I'm looking forward to your reply and for the opportunity to do better.

Warmest Regards

OneProvider.com からの回答

2023年11月2日 に更新

Hello Tristan,

Thank you for your kind and honest review!
We're sorry to hear that your experience with our management tool was not up to your standards.
We would very much like to know more.
Would you be open to delving more into detail?
What was missing exactly?

Know that your feedback is crucial to our success and what you have to say matters. With time, we will innovate and use what our customers have to say to our advantage.

Please let us know if you'd be interested in updating your review with more in depth information or if you'd like to open a new ticket on this regard.

Looking forward to discussing further with you and wishing you a wonderful day,

OneProvider.com からの回答

2023年11月2日

Hallo,

Wir freuen uns zu hören, dass bei Ihnen alles gut funktioniert und Sie mit unseren Leistungen zufrieden sind!

Wir hoffen, weiterhin alle Erwartungen zu übertreffen.

Wünsche dir einen wundervollen Tag.

OneProvider.com からの回答

2023年11月2日

Dear Boro,

Thank you for taking the time to leave us a kind review!
We appreciate your loyalty and hope to always assist you to the very best of our abilities.

Wishing you a wonderful day,

OneProvider.com からの回答

2023年11月2日

Hello,

Thank you so much for your great review!
We appreciate the time you took to do so and hope to continuously exceed every expectation.

Warmest Regards

OneProvider.com からの回答

2023年11月2日

Hello,

Thank you kindly for your great review!
Our team is appreciative and reviews like yours make our day!
Please don't hesitate to reach out to us should you need any assistance. We're here to help!

Wishing you a wonderful day,

OneProvider.com からの回答

2023年11月2日 に更新

Dear Patrick,

Thank you for having taken the time to write us your review. We're sorry to hear that your experience with us was less than ideal.
Know that your feedback is invaluable to us and that I took the time to investigate your tickets in order to see where we went wrong and potentially turn things around for you.

From my understanding, you ordered two servers and at the time of delivery, one of the two had a hardware problem.
However, once delivered, the problem was solved and compensation was granted in consequence.

Following this, during the installation, you realized that you ordered the wrong thing and wanted something else. Of course, we know mistakes can happen and did our best to accommodate you then as well.

I understand that wait times can get frustrating but we did our best to reply to you as quickly as possible. For the time being, and at this stage in our company's growth, we are answering tickets in the order that messages are received. Because of the back and forth and the changes we needed to make as per your request, the final resolution time was in fact longer than the norm.

That said, we did our very best to provide you with great customer service and our actively doing our best now with your newer case. We can only hope you appreciate our efforts moving forward.

Warmest Regards

OneProvider.com からの回答

2023年11月1日

Dear Khalid,

Thank you most kindly for your great review!
Your loyalty means a lot to us and we hope to continue exceeding all expectations.

Wishing you a wonderful day,

OneProvider.com からの回答

2023年11月1日

Dear Customer,

I'm sorry to hear that you are dissatisfied with our services.
I tried to investigate the matter but only found one ticket dated almost a full year ago, exactly 356 days ago. Was there another ticket under a different account that I can look at?

If you could update your review with that information, I could perhaps see what went wrong and turn your experience around for you. Nothing would make me happier.

I look forward to hearing back from you.
In the meantime, have a wonderful day!

Warmest Regards

OneProvider.com からの回答

2023年11月1日

Hallo Ioannis,

Vielen Dank für Ihre tolle Bewertung!

Ich wünsche ihnen einen wunderbaren Tag!

OneProvider.com からの回答

2023年11月2日

Olá,

Obrigado por reservar um tempo para nos deixar sua avaliação. Lamentamos que você tenha sofrido um possível hack ou fraude, mas só podemos fazer o que for possível da nossa parte. Os serviços foram utilizados nos últimos dois ou três anos com esses créditos. Infelizmente, não podemos reembolsar uma transação com dois anos.

Esperamos que você possa entender. Não hesite em entrar em contato conosco se tiver alguma dúvida sobre o assunto.

Tenha um dia maravilhoso

OneProvider.com からの回答

2023年11月1日

Dear Mario,

Thank you so very kindly for taking the time to write us such a great review!
We're humble and happy to know that we were able to assist you and that you were satisfied with our services. It means a lot to us that you received the level of care we continuously strive for.

Should you need anymore assistance, please don't hesitate to reach out!

Have a most wonderful day,

OneProvider.com からの回答

2023年11月1日

Olá Giovani

Muito obrigado pela ótima avaliação!
Agradecemos a sua fidelidade e esperamos continuar superando todas as suas expectativas.
Se precisar de alguma ajuda, não hesite em nos contactar!
Nós estamos aqui para ajudar.

Tenha um dia maravilhoso!

OneProvider.com からの回答

2023年11月1日

Dear Sulivan,

Thank you so very kindly for your great review!
We appreciate your loyalty and the time you took.

Please do not hesitate to reach out to us should you need any assistance! We're always here to help.

Have a wonderful day,

OneProvider.com からの回答

2023年11月1日 に更新

Dear Rita,

Thank you for taking the time to write us your review.
I took the liberty to access your account via your email address and went over what happened. I was hoping to figure out what went wrong and turn your experience around.

However, what I found is that at the time of activation, the I.D you used to verify your account was not matching the information provided to us when opening the account.

We kindly asked that you simply explain the differences and we were ignored for 3 days before we suspended the account. The account was not suspended instantly like you stated above.

That said, we still hope to see you again in the near future with a matching identification that can be used for the activation. If you have any questions and require assistance, please do not hesitate to reach out to us.

Warmest Regards

OneProvider.com からの回答

2023年10月30日

Hello Maurice,

Thank you for taking the time to write us your review.
However, I took the time to look at your existing tickets and I only found one ticket which received support within 2 hours after sending your request.

Unfortunately, since the services had been used, we could not offer you a refund with the cancellation.
We hope you can understand our decision.

Should you wish to discuss further on the matter, please do not hesitate to reach to us.

Warmest Regards

OneProvider.com からの回答

2023年10月30日 に更新

Hello,

Please accept our sincerest apologies for the delays you faced with your server and thank you most kindly for taking the time to write us an honest review.

We understand that the wait can be frustrating and may even cause unforeseen delays and inconveniences to your project or business.

As a general guideline, deliveries can take up to 3 or more open business days, not including weekends, depending on the configuration and availability of the model.
Should the wait ever exceed that time frame, we ask that our customers reach out to us.
We will quickly do a follow up and push for an update.

Upon reviewing your profile and ticket, I noticed that, thankfully, you did bring this to our attention and, within 24 hours, our team quickly resolved the issue.

Please rest assured that we are working diligently with our providers in order to expedite servers as quickly as possible and hope to exceed your expectations moving forward.

Once again, thank you for your time and for your loyalty and please do not hesitate to reach to us should you require additional assistance. We are here to help!

Warmest Regards

OneProvider.com からの回答

2023年10月10日

Dear Jochem,

Thank you most kindly for your great review!
We hope to continuously provide you with the support you deserve and have come to appreciate.
We're always here to help!

Wishing you a wonderful day,