OneProvider.com レビュー 

OneProvider.com からの回答

2023年12月5日

Dear Motomodd,

I'm truly sorry to hear about the difficulties you've encountered with our service. Your experience is important to us, and I appreciate you bringing these issues to our attention.

I understand the frustration you must be feeling, and I want to assure you that we take this matter seriously. To assist you more effectively, could you please provide the ticket number associated with your support request? This will enable me to investigate the situation thoroughly and work towards a resolution.

We value your feedback, and I'm committed to addressing your concerns to improve your experience with our services. Your patience is appreciated, and I look forward to the opportunity to rectify this situation.

Thank you for your understanding.

Warm regards,

OneProvider.com からの回答

2023年12月5日

Dear Steve,

Thank you for your stellar review! We're delighted to hear that we were able to get your server online even quicker than our usual timeframe. Providing efficient and prompt service is a top priority for us.

If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to exceed your expectations.

Warmest regards,

OneProvider.com からの回答

2023年12月5日

Hello Eugene,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our product exceeded your expectations, especially when it came to custom partitioning with the rescue option. It's fantastic to know that everything worked seamlessly for you.

We truly appreciate your support and are here to assist you if you ever have any questions or need further assistance. Thanks again for choosing us!

Warmest Regards,

OneProvider.com からの回答

2023年11月26日

Caro Sérgio,

Agradecemos por compartilhar sua experiência e pedimos sinceras desculpas pelos inconvenientes que você enfrentou. Valorizamos seu feedback, e é desanimador saber sobre o atraso na resposta aos tickets e os desafios que você enfrentou no fim de semana.

Queremos reconhecer que o último fim de semana foi excepcionalmente movimentado devido ao feriado na América do Norte. No entanto, entendemos a importância de respostas rápidas e estamos trabalhando ativamente para melhorar nossos tempos de resposta em geral. Sua situação certamente não reflete o padrão de serviço que buscamos oferecer.

Por favor, aceite nossas desculpas por não atender às suas expectativas, e esperamos superá-las no futuro. Compreendemos sua necessidade de urgência, especialmente em migrações de servidor, e para lidar com isso, oferecemos uma opção de ticket VIP por uma taxa adicional em caso de emergências. Essa opção garante que seu ticket seja priorizado no topo da fila.

Se houver algo específico que gostaria que abordássemos ou se tiver mais detalhes para compartilhar, sinta-se à vontade para nos informar. Seus insights são inestimáveis enquanto buscamos aprimorar nossos serviços.

Agradecemos pela sua paciência e aguardamos a oportunidade de melhorar sua experiência conosco.

Atenciosamente,

OneProvider.com からの回答

2023年11月26日

Dear Roland,

Thank you so much for taking the time to write us this great review! It means a lot to our team and it makes us happy to know that you are satisfied with our services. Please do not hesitate to contact us should you have any questions. We're here to help!

Wishing you a wonderful day

OneProvider.com からの回答

2023年11月26日

Estimado Eliezar,

Agradecemos sinceramente tus comentarios positivos sobre OneProvider como un proveedor confiable y estable para servidores físicos y virtuales. Nos alegra saber que estás satisfecho con nuestros servicios en general.

Hemos tomado nota de tus observaciones sobre el tiempo de implementación para servidores físicos y los tiempos de respuesta del soporte. Estamos trabajando activamente para agilizar estos procesos y garantizar una experiencia más fluida para ti.

Tu punto sobre las conexiones privadas entre servidores es muy acertado. Entendemos el valor de tales características y exploraremos formas de mejorar nuestros servicios en este aspecto.

Gracias por otorgarnos 4 estrellas por estabilidad y confiabilidad después de completar el pedido. Estamos comprometidos a ganarnos esa estrella adicional abordando tus inquietudes y mejorando continuamente nuestros servicios.

Si tienes más ideas o áreas específicas en las que te gustaría que nos enfocáramos, no dudes en compartirlas. Tu opinión es invaluable mientras trabajamos para brindarte un mejor servicio.

Cálidos saludos,

OneProvider.com からの回答

2023年11月26日

Dear Rana,

Thank you for taking the time to share your feedback.
We appreciate your input and would like to better understand your experience. Could you please provide more details or specifics about your concerns? I'm not quite sure I understand the situation and would like to know more in order to do better by you. What you have to say and your experience is important to us. If we dropped the ball somehow, we'd like to know.
Your insights will help us address any issues and improve our service.
Looking forward to your reply and wishing you a wonderful day,

Best regards,

OneProvider.com からの回答

2023年11月26日

Dear Sergey,

We sincerely apologize for the inconvenience you've experienced, and we understand the frustration caused by the extended downtime of your server. We truly value your feedback and are committed to addressing your concerns. We're looking into what exactly happened with the intention of doing better and perhaps turning this around for you.

Please note that this week has been exceptionally busy due to the holiday, contributing to delays in our support responses and so we want to express our regret for any inconvenience this may have caused.

Tickets are also answered in the order that each reply is received, ensuring fairness to all our customers. However, we understand the urgency of your situation, and to address such emergencies, we offer VIP support for an added fee. This option ensures that your request is prioritized at the top of the line.

We are currently focusing on innovation and expansion to enhance our service capabilities as our company grows. Your case will be thoroughly investigated to understand what happened and serve as an example for improvement and training where applicable.

We genuinely hope to exceed your expectations moving forward. Once again, we apologize for the inconvenience, and we appreciate your understanding during this exceptionally busy period.

If you have any further concerns or if there's anything specific you'd like us to address, please feel free to let us know.

Best regards,

OneProvider.com からの回答

2023年11月21日

Hello Vlad,

Thank you so much for your kind words! We're thrilled to hear that everything met your expectations. Your satisfaction is our top priority, and we appreciate your feedback.

If you ever have any more questions or need assistance in the future, feel free to reach out. We're here to help!

Warmest Regards

OneProvider.com からの回答

2023年11月21日

Hello Alex,

Thank you so very kindly for taking the time to write us such a great review! Please don't hesitate to contact us should you need any assistance. We're here to help!

Warmest Regards

OneProvider.com からの回答

2023年11月21日

Dear Leandro,

Thank you for taking the time to share your experience with us and for providing valuable feedback on our services.
We appreciate your honest review and want to assure you that we take your concerns seriously.

Firstly, we are delighted to hear that you have had a positive experience with the quality of our servers and network. It's always rewarding to know that our efforts in providing reliable services are recognized.

However, we are genuinely sorry to hear about the challenges you faced with our support and your experience with our OneCloud service. We understand that efficient support is crucial, and we apologize for any inconvenience caused by the perceived slowness. We are actively working on improving our support response times to ensure a more timely resolution of any issues.

Regarding the OneCloud service, we have thoroughly investigated your account, and it appears that the service you purchased is indeed metered. Our records indicate that it was sold and advertised as such. However, we want to address any potential confusion and ensure that we have reviewed the correct account.

To provide further assistance and resolve this matter promptly, we kindly ask for additional details about your account or the specific service in question. Could you please provide more information via our ticket system or update your review with any pertinent details? This will help us identify and rectify any discrepancies to ensure a transparent and satisfactory experience for you and all our customers.

Once again, thank you for bringing this to our attention. We value your feedback, and your insights are crucial in helping us enhance our services.

We look forward to the opportunity to address your concerns and provide a resolution that meets your expectations.

Best Regards,

OneProvider.com からの回答

2023年11月21日

Dear George,

Thank you for taking the time to share your thoughts on our services. We appreciate your positive feedback on the stability of our service and your honest observation regarding pricing.

We understand that cost is an important consideration, and we strive to provide a range of options to meet varying needs and budgets. Our pricing is designed to reflect the quality and bandwidth quantity we offer, ensuring a reliable and high-performance service.

We would like to assure you that our prices are competitive within the industry, and depending on the server specifications, we can be very competitive.

We also recognize the importance of finding the right solution that aligns with your specific requirements and budget. If you would like assistance in exploring our offerings a little further or have specific questions about pricing, our dedicated sales team is ready to help you!

Feel free to update your review, indicating your interest in having us reach out to you directly. Alternatively, you can reach us through our ticket system, and we will promptly assist you in navigating our choices to find the most efficient and cost-effective solution for your needs.

Your satisfaction is our priority, and we appreciate the opportunity to assist you in maximizing the value of our services.

Thank you once again for choosing us, and we look forward to serving you better.

Warmest Regards,

OneProvider.com からの回答

2023年11月21日

Dear Manuel,

Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you've experienced with our services. Your input is valuable to us, and we want to address your concerns and provide clarity on the situation.

As a reseller, we rely on information and server provisioning from our providers. We want to clarify that, as a general guideline, server deliveries can take up to 3 or more open business days, excluding weekends, depending on the configuration and model availability. We understand the importance of a timely setup and are actively working to streamline this process to minimize delays.

In the event that the delivery time exceeds the minimum 3 business days, we encourage our customers to reach out to us. As part of our standard procedure, we proactively contact our providers to push for an update. Regrettably, in rare instances where we are informed that the server is no longer in stock, we preemptively cancel the purchase and promptly refund the payment to our customers. We recognize that this process may not align with your expectations, and we apologize for any frustration it may have caused.

We truly regret the delay you faced and understand the inconvenience it has caused. Our goal is to provide you with exceptional customer service and exceed your expectations with your current server. We appreciate your patience and understanding as we continue to improve our processes to ensure a smoother experience for our valued customers.

If you have any further concerns or would like to discuss your specific situation, please don't hesitate to reach out to us. We are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better.

Warmest Regards,

OneProvider.com からの回答

2023年11月13日

Hello Salvatore,

Thank you so much for your thoughtful review! We truly appreciate your kind words and are delighted to hear that you found our service quick to respond and helpful with advice.
Our team is committed to providing the best possible assistance to our customers, and it's incredibly rewarding to know that our efforts have made a positive impact on your experience.

If you ever have more questions or need further assistance, please don't hesitate to reach out.
We're here to help!

Best regards,

OneProvider.com からの回答

2023年11月10日

Hello,

Thank you so very kindly for your great review!
Please don't hesitate to reach out to us should you have any questions. We're here to help!

Warmest Regards

OneProvider.com からの回答

2023年11月14日

Hello Willem Monsees,

Thank you for taking the time to write us your honest review.
We regret the inconvenience caused by the recent server issues and appreciate your patience.
Our team has already taken action, and the affected server has been removed and credited as per your request.

We earnestly understand the importance of a reliable service, and we're actively working to prevent such occurrences in the future.
Your satisfaction is our priority and we do not wish for any of our customers to have recurring problems.
We understand that these can affect ongoing projects and your work and so we take situations like these very seriously.
We can only hope that you benefit from the positive changes we make in the future.

If there's anything else you need assistance with at the moment or if you have additional concerns, please don't hesitate to reach out to our support team directly. You can only update your review here and I will do my very best to assist you as well.

Thank you for your understanding, and we value your continued partnership.

Kind Regards,

OneProvider.com からの回答

2023年11月8日

Dear Benmaghnia,

Thank you for your great review!
We appreciate the time you took to write about us and hope to continuously exceed your expectations.
Please do not hesitate to reach out to us should you need any assistance. We're here to help!

Wishing you a wonderful day,

OneProvider.com からの回答

2023年11月8日

Cher Martin,

Nous vous remercions sincèrement pour votre précieux retour positif. Votre satisfaction est notre priorité, et nous sommes ravis d'avoir pu résoudre la mésentente. Nous sommes également reconnaissants pour le temps que vous avez pris pour partager votre expérience.

Nous nous engageons à toujours faire de notre mieux pour vous offrir un service exceptionnel. Nous sommes conscients que, comme toute entreprise, nous sommes gérés par des humains et qu'il est possible de faire des erreurs. Cependant, ce qui nous distingue est notre volonté constante de nous améliorer, d'apprendre, d'innover et de croître.
Sachez que vos commentaires sont essentiels dans cette démarche.

Nous avons hâte de continuer à vous servir et de dépasser vos attentes à l'avenir.
N'hésitez jamais à nous contacter si vous avez besoin d'aide supplémentaire.
Votre satisfaction est notre motivation principale.

Cordialement,

OneProvider.com からの回答

2023年11月2日

Dear Syed,

Thank you for taking the time to leave us such a great review!
We appreciate your loyalty and hope to continue exceeding your expectations.

Have a wonderful day!

OneProvider.com からの回答

2023年10月31日

Bonjour Victor,

Merci de nous avoir laissé une critique aimable et honnête. Nous apprécions vos commentaires et avons noté votre suggestion. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire. Nous serons ravis de vous aider!

Cordialement,