AWFUL QUALITY AND THEY NEVER REFUNDED MY MONEY BACK My bank is still fixing this FRAUD
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I purchased clothing for $170 the quality was what you would expect from a budget clothing line. I returned the clothing as it had uneven sewing and the fit was terrible. I returned the faulty goods a... ãã£ãšèŠã
UPDATE: I pushed back on the 6 month expiration for store credit and originally they said "too bad" (essentially). I emailed again saying that it is practically unheard of in (and even unlawful in som... ãã£ãšèŠã
Unfortunately I had the same experience as everyone else here. $100 out of pocket for a store credit i didn't get and tried multiple times contacting them via phone, email, Facebook, insta and going... ãã£ãšèŠã
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Do not buy from them
Do not buy from them
They do not covert Au dollars to Us $
When I found out they charged me USA instead of Au dollars I was very upset
Learn on otherâs mistakes not on your own
Bad bad bad they donât honk youâre so stupid and wonât find out they actually didnât convert their dollars to ours
First time I ever had such experience ordering from manufacturer
What an awful company
What an awful company. I cannot believe the return policy. I ordered 2 sizes of jeans knowing that sizes would be different (I do this all of the time with other companies) and I couldn't return them for a refund! They offered me store credit. $400 in "store credit". It's the dumbest thing i've ever experienced. Please, please do not buy from this company.
Finally got around to using my storeâŠ
Finally got around to using my store credit, and hoping my experience would be different this time I went in with a positive attitude. It has been >3 weeks since I placed the order and it has not shipped in the given time frame ("5-10 business days"). Customer support has been, unsurprisingly, ignoring my outreach.
I ordered online and size was wrong andâŠ
I ordered online and size was wrong and I went into their Manly store to exchange the size and they wanted me to pay the price difference as I bought them online on sale. I just wanted to exchange the exact same item for a smaller size, all employees were inexperienced and rude and they closed the store on a Saturday whilst they all went on there lunch break. I returned the item online for a full refund and they offered me a store credit which i will never use as I will never shop their again, and waiting for credit card to be refunded the purchase price.
I love the design and overall vibe ofâŠ
I love the design and overall vibe of one teaspoon, I like how they have diversified so the shorts are not just for 18 year olds that hang out on the beach.
I spent 259 on a jumpsuit to realise it was made in china
I was disappointed but love the piece. I wish these companies would make a more curated range and make it locally.
Please do not buy from this company
Please do not buy from this company or be sure you fully understand and are somehow comfortable with the return policy. It is complete BS.
Terrible Experience
Unfortunately I had the same experience as everyone else here. $100 out of pocket for a store credit i didn't get and tried multiple times contacting them via phone, email, Facebook, insta and going into the store.
they genuinely don't care. I ll try reporting them though it seems others have done that too and One Teaspoon is still operating
One teaspoon. Be aware of return (horrible) policy
Wish had read the reviews here prior to purchasing from their website , pretty much same bad experience with what they call
Customer service, it is and feels like youâre being ripped off , these are not cheap clothing . Iâm owed money to account and have the email to prove the credit and crickets⊠horrible. Reached out the only way you can through email multiple times. No response after I brought to their attention that they owed me. I keep trying and no one has responded.
Definitely looking into reporting the company . This isnât right and wonât order from them in future . Iâm out a little over a 100 bucks . Might not seem like a lot but it is for a lot of peeps. Especially when you canât even get credit back to purchase another item , oh and not to mention having to pay to ship the items back to them ! Ridiculous
Sizing is off⊠I ordered a size smallerâŠ
Sizing is off⊠I ordered a size smaller than what my measurements were and theyâre still too large. I can probably go down one or two more sizes. Other than that, theyâre cute but really hate the return policy. Theyâre lucky these are the only style of shorts that I like and can find. I wish more stores sold this style.
Cute stuff..,I really loved all theâŠ
Cute stuff..,I really loved all the styles etc..
I love their style etc..
but unfortunately they have a Horrible Customer Service..
Donât ever answer emails..
For returns.. even if it their mistake..
I ordered a pair of pants and they sent me a pair of shorts. Additionally sending wrong sizes.
It took 2 weeks to finally get a response from them.
I returned everything..
I yet to see a refund!
Itâs been 3 months
I now have unsubscribed from their Website
I just donât trust that I will ever see my money again.
Sad to say :(
I liked some of their stuff.. but itâs a risk if you need to return anything
Also!!!
Why no customer service number?
Just an email!
Never again will I order from them
Terrible service for returns via theirâŠ
Terrible service for returns via their website, donât reply to emails and donât list a phone number. Such a weird/shonky way to run a business!!
I personally love Oneteaspoon jeansâŠ
I personally love Oneteaspoon jeans fit. They fit loose and baggy for a sexy cute look but completely agree with complaints about no refunds ect. You do need to know how the items fit before buying but if your looking for this style of jeans, I'd say oneteaspoon does the best job at this style
The website is absolutely horrible toâŠ
The website is absolutely horrible to use, I made an order consisting of 7 items and I later received two separate emails telling me that 2 of my items have been oversold and I will no longer receive them. Although I got a refund it still sucked. I have been online shopping for years now and I have never had this kind of problem. Don't buy from their official website because apparently there's no guarantee whether or not you'll actually receive what you've ordered!!!!
No refunds allowed! Donât buy from website.
The fit is awfulllllll. And they donât refund you your money or do exchanges. I shouldâve read the refund section of the website but I figured itâs 2020 and retailers typically provide solid customer service when it comes to returns. Not this one!
Iâll never buy from this website ever again.
I want to thank you for ALL yourâŠ
I want to thank you for ALL your amazing support!! The jumpsuit package went on itâs way back May 1st PST.
I get many compliments on the items I kept!
I never fill-out ratings because so often they are just fluff or negativity and there is so much of that on the internet. But you have been exceptional and so are the exception.
Thank again and again, stay happy and healthy!
I've loved OneTeaspoon for years andâŠ
I've loved OneTeaspoon for years and their quality is always amazing! I just ordered a new pair of jeans during their sale and received the item very quickly. One good thing on their website is that you can measure how every par of jeans will fit on you thanks to accurate measurements. I'm really petit and usually have trouble to find a size that fits but this makes it so much easier!
My new jeans fits perfectly and I'm very happy with everything from ordering, shipping and trying them on! Would highly recommend.
My experience with Oneteaspoon hasâŠ
My experience with Oneteaspoon has always been excellent. My first purchase of jeans was in a local store. Since then Iâve ordered from their website and had excellent customer service experience.
Iâve emailed their customer support inquiring about confirmation of my order when I received error messages upon completing my order & an auto confirmation wasnât generated but my bank was debited. The customer support team was super fast to reply and to confirm my order. I recently had a return I emailed again to check on the processing of it and credit to my account. I sent the email on a Sunday and got a response that evening which surprised and impressed me.
During the uncertain work situation due to the Coronavirus I was doubly surprised at the quick response of Oneteaspoon customer support. I was able to receive my return credit and place and order for another item within a few days. All the quality of their denim jeans and shorts has been perfect in my experience. Iâm happy to shop them anytime I can!
Favorite brand
I buy several one teaspoon piece of clothes in the last few months and every piece are PERFECT. The color, the quality, the fit and the price ( many sale period). Fast shipping and excellent customer service.
Do not order as a Guest
Do not order as a Guest - no such thing as an exchange and it's pot luck if the item you want to exchange (e.g. correct size) will be available after return received and store credit issued. Therefore any discount from original purchase out the window
Fantastic customer service
Fantastic customer service, the team really take care of you and make the shopping experience easy. Quick postage, and most of all love the product! One Teaspoon you did it again, thank you!
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