Online Pharmacy 4U レビュー 

Excellent service and quick delivery would use again

Ordered from myweightlosscentre but payment didn’t go through , I emailed asking for a invoice to pay and was sent one from online pharmacy4u, didn’t really check just paid as I needed the prescription, but I was charged £159.50p however the original charge was £135.55,
I recieved a despatch email with the order number on for the £135.55 . I contacted them as I found out both these are the same company but they won’t refund the difference or honour another delivery at the correct price
I woukd not trust or recommend either online pharmacy 4u or myweightlosscentre
They now don’t reply to messages

You’re reply is wrong I have the proof the price was £135.55 from my order on your website
If only I could add a picture on here to show you’re lying

This pharmacy is a joke I sent for weight loss medication that everyone knows that needs to be refrigerated immediately they were posted out they were held in a sorting office for five days. When I received them all the ice packs had melted from them. The box was damaged. I was scared to use them this happened over four weeks ago I have emailedthem every single day since I have posted them back they will not answer. My calls will not answer my emails they answered and said it were safe to use there was no way I was putting my life at risk, I would advise anyone not to order from this pharmacy. It doesn’t seem legit.

I would give zero stars if I could. Worst customer service, I ordered weeks ago, and the order hasn't even shipped yet. The phone number doesn't work.

Why say on Google delivery is free when it isn’t? Makes you look very dodgy and wastes EVERYONE’s time - disgraceful!

For clarity I am writing about a company calling themselves Online Pharmacy 4U, whose website is onlinepharmacy-4u.co.uk, they use the same logo and address (28 Maisie’s Way, The Village, South Normanton, Derbyshire, DE55 2DS) on their website as online-pharmacy4u.co.uk

Order placed on Thursday paid for Royal Mail 24 Tracked delivery. Noticed that online form is US based and so puts address details in wrong order for the UK. Order confirmation received contained no confirmation of address or financial breakdown.

Received an email later that day entitled "Your Order Has Been Shipped!". No order details provided, just a link to an empty list of orders. So no way to track parcel having paid to do so.

Order not received Saturday two days after receiving the 'shipped' email even though Royal Mail 24 have weekend deliveries, so how long do shipped orders actually take to get shipped?

Sent an email to customer service, they are closed over the weekend so wont hear until Monday at the earliest.

I therefore placed a separate order with Boots, also with next day delivery to ensure I get my items, and promptly receive a shipping confirmation with a tracking reference.

Late Saturday I get a notification from Royal Mail that Online Pharmacy 4U despatched the parcel Saturday afternoon, so it is scheduled for delivery some time on Sunday.

So order shipped two days after notification of shipping, and with no order/tracking information and no customer service, I have no idea where my order is, until after I placed another order with a more responsive supplier (Boots parcel arrived before the OP4U parcel despite being ordered more than 2 days later, and were both shipped by Royal Mail Tracked 24)

No compensation provided for not receiving next day delivery after paying for it, so I will be shopping elsewhere.

Fast, efficent service with great prices

Update: 30/08/25

Please stop trying to make a fool out of me.
*Order placed on 17/08 and notification received that processing times are slower due to busy period.
* Emailed on 17/08 to request delay in dispatch
* 23/08/25 Sat emailed received stating my prescription was approved,
* Medication dispatched before confirmation on Fri 22/08/25.
*The package was not labelled cold delivery /temp sensitive.

* I have recorded opening the parcel from the time I have received it and the only 1 wool pack was provided and was melted.

Your public response to my review claims that your wool insulation keeps medicines safe for up to 9 days. This is misleading!

* Such claims apply only if the package is kept under controlled, tested conditions. No pharmacy can guarantee this once items are left in postal depots or delivery vans. In pharma logistics guidance, wool liners with ice packs may keep 2–8°C for 24–48 hours reliably, sometimes up to 72 hours in tested conditions. 9 days is only possible if stored in a controlled cool warehouse, not in warm transit vans or Royal Mail warehouse which clearly states they do not provide cold storage.

*At no point is prolonged uncontrolled transit with melted ice packs endorsed as safe storage.

* The ice pack is not “additional” but part of the standard cold-chain requirement.

Manufacturer guidance (publicly available)

* The manufacturer clearly advises that this medication must be stored refrigerated (2–8°C)

* If necessary, it may be kept at room temperature up to 30°C for a maximum of 21–30 days (depending on the product strength) then it must be discarded. I have ordered 60 day dose and still had 30 days from previous dose. Medication therefore unsafe to use.

* Repeated warming/cooling is not permitted.

* If product arrives warm after several days in transit, you cannot guarantee potency - The BH weekend of 22-26.08.25 was also hot. Fri 22nd - 25C / Sat 23rd - 22C / Sun 24th - 25C and Mon 25th - 28C. In a delivery van or warehouse those temp would reach much higher and actually exceed the safe 30C maximum level for usage full stop.

** With one small ice pack, protection could last less than 24 hours in summer. **

General Pharmaceutical Council (GPhC) advice:

* Pharmacies must have systems to protect the integrity of medicines during delivery.

* Cold-chain meds must be transported in a way that keeps them within the correct temperature range.

* Packaging must be suitable and validated for the whole journey.

* Pharmacies must also respond promptly to patient concerns and complaints.

You have failed on all of the above!

Please refund or replace medication. If I dont receive confirmation in 48 hrs I will report offically to GPhC and file small claim court case. Please also respond to my emails officially.

Reply to your comment:

Unfortunately not correct and I have recorded opening the delivery. The ice pack was melted which renders the medication only usable for 30 days. As I still have current dose and this was my next one up and 60 days worth of dose, the whole medication is unusable and unsafe to use. This is serious. The box wasnt marked as cold delivery which other suppliers do and Royal mail wasnt aware of what was in the box as the kind postman said he would have put it in their fridge if they were notified. You also only used a single ice pack.

On top of this, you are not picking up the phone, not responding to emails or complaints.

Id like for you to resend my medication as I cannot be out of pocket for your mistake and several errors to ensure the medication is delivered to me safely.

I have submitted several emails, I have a trail including video evidence and consulted General Pharmaceutical Council with the evidence.

I look forward to hearing from you.

Dear pharmacy

I have placed a large order for medication which you had delays in approval. I thought thats fine, I will be away anyway.

On 17th August, I emailed your team with a clear request to ensure delay dispatch of my medication until after 26th August, as I am away. Despite this, the order was dispatched early against my written instructions. In fact you notified of the dispatch on friday evening (22nd aug).

This is unacceptable. The medication in question is highly expensive and requires strict storage conditions. Mishandling this order not only wasted medication worth hundreds of pounds, but also placed my health at risk. You have dispatched with Royal mail who has no cold storage facility and doesn't deliver on Sundays or bank holidays which 25th of August was.

Id like to get an answer how you will rectify the mishandled dispatch.

-Whether replacement medication will be sent if this consignment has been compromised.

-Why no one is answering your registered phone line or responding to repeated emails.

I hope this can be resolved quickly and professionall

Abysmal telephone support. And there is no box on the online medication request for PRN medications, which means I always have to call and waste a significant amount of time on the phone, often only to be told by AI that the phone list is full, and then they hang up.

Do not use this company - i have been attempting to contact them to ask about my order, I have made a purchase costing £52 and some odd pence and they do not answer the phone, its always we cannot speak with you at this moment in time, they do say, however, they respond within a few working hours during business time. If they do not, they will be reported to GPC and I urge everyone that have been waiting for their orders to do the same as they should not be be allowed to give inconsistent and incorrect information concerning their delivery times. Who nowadays have 50 quid to lose? Absolutely disgraceful.

Advertise free delivery, then charge £4.95.

Four weeks ago I placed a order for two boxes off special dressinging at a cost off just over £21 including postage . Two Days Later two duplicate orders arrived in two identical boxes . I contact them and I was told I had placed two orders yet on my account it only showed one order . I was told they would provide a return label , one day later I received a message saying they would refund if I covered the return postage . I buy online all off the time and there lack off any type off customer service is the worst i have ever know . My advice even if the price is more expensive buy from else where because if something does go wrong they will not admit to a mistake and attempt to put it right .

I wish I was able to upload a screen shot off my account to prove i only placed one order . Why would anybody order twice and pay double postage . As like many off the negative feedback left by customers Pharmacy 4u makes it look like the customer is in wrong .

The customer service of this company is fantastic, there was an item missing from my order, so I emailed them straight away & they sent a replacement the next day as promised.
Brilliant, Thankyou so much!

I have been purchasing from Online Pharmacy 4U for almost 2 years. Their prices are very good and their service is always fast. Customer Services are diligent, knowlegeable, helpful and kind and you can rely on their quick response to your questions or requests. You can be certain that your purchases arive safely and timely. Online Pharmacy 4U looks well after its patients and customers! Most recommended online pharmacy!

Product never arrived, the company does not answer phone, or reply to emails even when lodged as complaint, so I have lost money without getting what I ordered. Very expensive mistake please do not trust them.
Update 4 September- product arrived and I was also given option of refund. Seems like their system sent auto responses that were incorrect but they have now resolved. So updated this to 3 stars because once they got their system sorted they resolved urgently for me.
In fairness ordered previously without problems so a glitch in their system.

I ordered eye drops which were listed as 'preservative free'. When they arrived the eye drops had preservatives in. I've had several emails with customer service over the last 2 weeks. I've provided screenshots and informed them that they are in breach of the Consumer Rights Act 2015, as the product was not as described. They are complete time wasters - they initially agreed they were in the wrong, but then started to refuse to cover the costs of return postage (which they should legally cover), then they started to deny that they had send out a mislabelled product.

UPDATE: This company is truly deplorable. They tried to flag this review for "defamatory content" to try and wriggle out of this. However obviously TrustPilot realizes my post is fair. What they say below is a barefaced lie, and I have proof - I provided a screenshot of the mislabelling the product. As a pharmacy, they really need to be careful about supplying customers with the advertised formulations. It's dangerous not to.

Ordered an item never came after 3 weeks. Sent emails, phone calls and they haven't replied , asked for my money back. Don't use.

Fast and efficient service and prompt replies when I had any queries. Very reasonable priced too. I would recommend and use them again.

I registered with them, opened an account and filled a prescription questionnaire fully and successfully, I was told to wait for a notification after the prescription questionnaire validity would be confirmed, this was 10 days ago, I had no notification at all neither by email nor sms. My account is marked active but I can't do anything with it. I now want to cancel my account and cannot find how to do this. Hence this review.

I have now read the reply to my statement by a company calling itself Online Pharmacy 4U. They suggest I didn't know the nameof the company I was writing my review about. At the very least they are being disingenuous not to admit that there is another company claiming to have the same name! The company I was writing about has web address onlinepharmacy-4u.co.uk , differing perhaps from the replier's by the position of the hyphen, and appearing to have the same logo! They should take it up with Trustpilot who ought to know how to handle the situation rather than supinely asking me to edit my comment!

This company are a disgrace.
Sent me the wrong item and when I asked for a refund they only offered me 15% unless I paid and returned the item myself! Absolutely disgusting, avoid this company if you want to receive the right item and don't want you money stolen.