prompt delivery and subsequent
prompt delivery and subsequent, good customer service to follow up a query which turned out to be a mistake at my end.
2024年6月25日
自発的なレビュー
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企業情報
当該企業による記述
Online lenses is the best site to buy your contact lenses online in Australia. This site has been built and serviced by professional optometrists in Australia. Thus, years of industry experience will dispense your contact lens order. With this in mind you know you have the highest quality of product and service.
連絡先
NO service and NO delivery
I placed an order on 12th July for contact lenses and received an email stating the order is being process and will soon be on its way. On the 18th I tried to communicate both by phone message and email, it is now 20th and no reply nothing! These people are very un-professional and unfortunately I have had to order lenses from another provider.
2023年7月20日
自発的なレビュー
I received 1/2 my order!!!
I received 1/2 my order! The customer Service number does not work and you can only send Email for complains. I did received an Email soon after I requested information though. A hotline is a requirement I believe. The shortage came from the provider but a notification in advance would have been appreciated.
2022年12月12日
自発的なレビュー
Online Lenses からの回答
Unfortunately, Johnson and Johnson are experiencing an Australia wide shortage in their Oasys Daily Contact Lens products. We have sourced the other half of this order from another warehouse and the other half of this order is being delivered separately. This is not our normal delivery pattern but has been necessary with the shortage of Johnson and Johnson product in Australia. We apologise for the inconvenience caused to this patient by the shortage of Johnson and Johnson product. Regards, Online Lenses.
Quite simply the worst experience I’ve…
Quite simply the worst experience I’ve ever had with a lens retailer and they still won’t stop. After days of no response and no confirmation even after I paid, they claimed it was a technical error (only after I raised it as a disputed transaction). I had contacted my bank to reverse the payment as, naturally, if one does not receive a payment confirmation, it is highly suspicious.
Having seen their response to this review below, they’re now claiming that I submitted a dispute to my bank AFTER the tracking number was received. This is false and a compete lie and is defamatory. After days of no communication, I contacted my bank. The dispute was withdrawn only once contactlenses confirmed the order and provided details. However, they then proceeded to charge me a dispute fee and GST despite their technical issues! So I’ve had to PAY extra for this horrendous experience.
So unprofessional, and I’ll be taking this further. STAY AWAY from onlinelenses as they’ll do nothing but create unnecessary issues and have zero to no understanding of customer service.
I’ve seen they’re also now naming me personally in this review to try and intimidate me - for all other customers, this is symptomatic of the sort of behaviour and lack of customer service they provide. Just go somewhere else - there are plenty of reputable and decent online lens retailers.
2022年8月15日
自発的なレビュー
Online Lenses からの回答
Online Lenses can confirm that this person ordered contact lenses from our site. He subsequently contacted our office requesting a tracking number. Once he had received the tracking number he cancelled his payment by raising a dispute with his credit card provider (Time stamp confirmed to be after the contact lenses were delivered). The delivery of the contact lenses in not in dispute and is confirmed by the person involved and tracking information. His product was delivered within 2 business days. Despite our best efforts, this person has not paid his account and we have now been billed a $25 fee for the disputed claim. Online Lenses is a proud supplier of low cost contact lenses but we logically require payment for the good we provide. This account has never been paid.
Not sure about the quality...
Competitive prices but not sure if the quality is as good...been having issues with the lens that I've tried before and never had the issue
2022年7月13日
自発的なレビュー
Online Lenses からの回答
Hi, sorry to hear that you are having issues with your product. Just to let you know the product we sell comes straight from the Australian manufacturer. We suggest that you get your optometrist to check that there isn't something further going on. If you and your optometrist feel that the issue is a manufacturing defect with the lens please send us an email and we will work with them to resolve the problem.
Awesome place
Ordered two packs of lenses Thursday last week, they proceeded my order on the next day, received it today (is Monday). Didn't expect any contacts solution nor case as the lense itself was cheap but they included two bottles and a case. Amazing, recommend 10/10.
2022年2月7日
自発的なレビュー
Online Lenses からの回答
Thank you for your very kind review Kyla. We really appreciate your business and hope you'll be back for repeat orders!
Online Lenses からの回答
Thanks so much for the kind review Dan. So glad you were happy.
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