Love the vidaxl auction page, scored some awesome peices, and discounted from what were very reasonable RRPs already, postage affordable also. Thanks vidaxl
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レビュアーのコメントを見てみましょう
I am really upset with the kind of shed I bought from you. I will never recommend anyone. I also want to make a product review on product review website or any other place so that people will know wha... もっと見る
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I live remote qld and wanted this order item and they would not deliver. I had to have this delivered to a NSW address and my girlfriend then brought it up as she was visiting over Easter. If she... もっと見る
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I searched for robust garden stakes because I was sick of the Bunnings one rotting off at the ground, and these came up. They looked good on the screen, plastic coated steel and a bit cheaper than the... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
連絡先
Cherry Avenue 901, 94066, San Bruno, オランダ
- vidaxl.com.au
3.3
まあまあ
2278件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love the vidaxl auction page
Love the vidaxl auction page, scored some awesome peices, and discounted from what were very reasonable RRPs already, postage affordable also. Thanks vidaxl
2026年3月24日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback! We are delighted to hear that you enjoy the vidaXL auction page and were able to find great pieces at good prices, along with affordable postage.
Kind regards,
Elyn
VidaXL
Jury Still Out on These Stakes
I searched for robust garden stakes because I was sick of the Bunnings one rotting off at the ground, and these came up. They looked good on the screen, plastic coated steel and a bit cheaper than the wooden Bunnings ones. They came quickly but I was surprised at how flimsy they seem. Time will tell if they are any good.
2026年4月2日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for taking the time to share your experience.
I’m glad to hear that your order arrived quickly, although I understand your concerns regarding the sturdiness of the garden stakes. It’s completely understandable to look for a durable solution, especially after previous experiences.
We would like to take a closer look into this for you, therefore our team will reach out to you as soon as possible to review your case and assist you further.
Kind regards,
vidaXL Team
I am really upset with the kind of shed…
I am really upset with the kind of shed I bought from you. I will never recommend anyone. I also want to make a product review on product review website or any other place so that people will know what they are buying. Very bad experience. Bad quality of material.
2026年4月16日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your feedback.
We are sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we would like to better understand the situation and support you further.
Our team will reach out to you as soon as possible to review your case and assist you accordingly.
Kind regards,
vidaXL Team
Breach of Consumer Laws
I ordered a 3pack cabinet set.
I received 3 boxes but only 2 cabinets.
Breach of Australian Consumer Law (ACL) as follows:
- VidaXL failed to deliver my full order failing to meet the consumer guarantee protected under ACL.
- VidaXL has refused to offer a partial refund that is aligned with the drop in value of the missing item ($40 was offered for an item worth $100)
- VidaXL has refused to provide the missing cabinet - businesses are responsible for fixing business errors at no cost to me.
- VidaXL is requiring me to return all items for a full refund however ACL allows me to keep the supplieed items and receive a partial refund.
Edit: In the end I did receive a refund of $103 when I sent an email with the above information and clearly stating they have 24 hours to resolve it. Their breach was successfully rectified.
2026年4月15日
自発的なレビュー
vidaXL からの回答
Dear Matt,
Thank you for taking the time to share your feedback.
We’re sorry again for the experience you had regarding your order and the inconvenience caused during the resolution process. We understand how frustrating this situation must have been, and we truly appreciate your patience while we worked through it with you.
We’re pleased to confirm that this matter has now been fully resolved directly with you over the phone.
Your feedback is valuable to us and will be used to help improve our service and communication going forward. If you need any further assistance regarding the solution provided, or if anything is not as expected, please don’t hesitate to reach out to us and we'll be more than happy to help.
Kind regards,
Tanya
vidaXL
This lounge was described as being two…
This lounge was described as being two children sizing. They would have to be newborns to fit two children. Photos and descriptions were misleading. So small and material definitely not velvet. Very dissatisfied do no buy.
2026年4月1日
自発的なレビュー
vidaXL からの回答
Hello Ms. Donna,
Thank you for sharing your feedback.
We are very sorry to hear that the lounge did not meet your expectations, particularly regarding the size and material. We understand how disappointing this must have been, especially if the product description and images felt misleading.
Your feedback is very important to us, and we would really like the opportunity to review this further and support you in the best possible way. We have reached out to you privately to better understand the situation and assist you accordingly.
Thank you again for bringing this to our attention, and we hope to resolve this for you as smoothly as possible.
Kind regards,
Tanya
vidaXL
Cheap quality desk
Cheap quality desk, damage thought out desk components and had water stains and swelling on panels
2026年4月1日
自発的なレビュー
vidaXL からの回答
Hello Trent,
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we would like to better understand the situation and support you further.
Thank you for taking my call earlier, please respond to our email so we will review your case and assist you accordingly.
Kind regards,
Tanya
vidaXL
I live remote qld and wanted this order…
I live remote qld and wanted this order item and they would not deliver.
I had to have this delivered to a NSW address and my girlfriend then brought it up as she was visiting over Easter. If she had not been coming up we would not have ordered.
Delivery was quick to Sydney metro.
Packaging in good condition.
2026年3月26日
自発的なレビュー
vidaXL からの回答
Hello,
Thank you very much for sharing your feedback.
We’re glad to hear that your order arrived quickly once delivered to the Sydney metro area and that the packaging was received in good condition. At the same time, we’re sorry for the inconvenience caused by the delivery limitation to your remote location in Queensland and understand how frustrating that must have been for you.
We truly appreciate you taking the time to share your experience, as it helps us improve our delivery options and customer service.
We have also reached out to you via email to follow up on your feedback and to ensure you have our full support should you need anything further.
If there is anything else we can assist you with, please don’t hesitate to reply — we’re always happy to help.
Kind regards,
Tanya
vidaXL
Product is fine
Product is fine. Delivery of the product is rubbish. Carrier firstly said that they couldn't deliver - to an address that is open between 7.00Am and 5.00PM daily. I spent a considerable time trying to use delivery tracker - a waste of time - told me that it was on board for delivery for a week. Courier (Toll Ipec) in Bathurst has no phone that answers. 10 days after we were told that the delivery would take place we went to the depot. Initially the goods couldn't be found. After some searching, they were located.
2026年3月16日
自発的なレビュー
vidaXL からの回答
Hi Wal,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about the difficulties you experienced with the delivery process. We completely understand how frustrating and time-consuming this must have been, especially when clear updates were not provided and you had to make additional efforts to locate your parcel.
This is certainly not the experience we want for our customers, and we truly appreciate you bringing it to our attention.
We would like to look into this further and better understand what happened. We have sent you an email so we can assist you further and review this matter properly with you.
Thank you again for your feedback — it is very valuable in helping us improve our service.
Kind regards,
Tanya
vidaXL
Fast delivery
Fast delivery The umbrella I got was quite cheap quality in comparison to ones I’ve had before, but it was very economical to buy so I can’t complain. Only thing is…it tells you to spray it with waterproof spray. I wasn’t prepared to have to do that. I was expecting the umbrella to do the job of keeping water out on its own. Which is what previous umbrellas have done for me. it has cost me $30 more to get waterproof spray for the umbrella which I have not been able to use yet because it constantly keeps raining. However, the umbrella does seem to keep a lot of the rain out when it’s not too heavy.
2026年3月19日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the fast delivery.
Kind regards,
JC
VidaXL
Received garden boxes yesterday.
Received garden boxes yesterday.
Opened one out of 4.
Unfinished timber lit of saw dust and loose shavings coming of good to give you splinters
Daughter stepped on the dust and got splinter.
Difficult to put together.
Not bothering to open other three.
Want to return.
Chat bot response generic.
Office close at 10am on Thursday morning.
Other number doesn't work.
Don't now hot to get my refund and return the product.
Absolute rubbish never ever again.
After all this i received email from them.
I returned everything back a got a refund.
I had very good experience with them in the past.
This one time the product was not good.
Thanks for help.
2026年4月1日
自発的なレビュー
vidaXL からの回答
Hello,
Thank you for taking the time to post.
We are very sorry to hear about your experience, especially regarding the unfinished timber, the sawdust and splinters, the difficulty assembling the product, and the fact that your daughter was hurt. This is certainly not the experience we want for our customers.
We have requested additional information in order to contact you directly and assist you further, and we are currently awaiting your reply.
Andreea
vidaXL
NEVER AGAIN This is bad on so so many…
NEVER AGAIN This is bad on so so many levels ,nothing like how it is advertised. Materials very poor weak and twist and go out of shape just by looking at them panels are hopeless roof is pathetic , instructions very poor and I would doubt that this company has even tried to build this themselves . Very disappointing that you saved up to buy but get caught in the situation when starting to build knowing you have wasted your money . Sad that something exciting ends up just being rubbish . Never again
2026年3月20日
自発的なレビュー
vidaXL からの回答
Hello,
Thank you for your review.
We are very sorry to hear that the product did not meet your expectations, especially regarding the weak materials, the unstable panels, the roof issues, and the poor instructions you mentioned. We understand how disappointing this must have been.
Please note that our return period is 14 days from the date of receipt, and according to our records, this period has already passed. We regret that we are unable to offer further assistance at this stage.
Andreea
vidaXL
Not a great product
Not a great product. Very flimsy. Screw & bolts provided go through the holes, providing washers would probably fix this.
The length was 224mm with 4 joins though only 3 brackets provided so uneven.
2026年3月9日
自発的なレビュー
vidaXL からの回答
Hello Olivia,
Thank you for taking the time to leave a review.
We’re really sorry to hear that the product felt flimsy and that the screws and bolts didn’t fit properly.
We have contacted you directly to assist you further and to make sure we find the best solution for you.
Thank you again for your feedback; it helps us improve.
Andreea
vidaXL
vidaXL からの回答
Dear Customer,
Thank you for your kind feedback. We are glad to hear that you found the ordering process easy and that your delivery arrived on time.
Kind regards,
JC
VidaXL
Problem solving
We were not happy with the quality of the product we purchased, vidaXL phoned us quickly and gave us monetary compensation, the refund was processed the next day.
2026年3月30日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for sharing your feedback. We appreciate your comments regarding the product quality and are glad to hear that the issue was addressed promptly and to your satisfaction.
If there is anything further we can assist you with, please feel free to contact us at feedback@vidaxl.au.
Kind regards,
JC
VidaXL
The photo isn't always true.
My fault I read bird boxes and assumed they were for birds to breed. Whilst cute they are far too small to house birds
2026年3月10日
自発的なレビュー
vidaXL からの回答
Hi Keith,
Thank you for sharing your feedback and for your honest reflection—we truly appreciate it. We understand how the product description may have led to a different expectation, and we’re sorry for any confusion this may have caused.
We have reached out to you via email to assist you further and explore this together. Please feel free to check your inbox, and don’t hesitate to reply if there’s anything more, we can do for you.
Kind regards,
Tanya
vidaXL
Fabulous product and quick…
Fabulous product and quick postage,table is sturdy and easy to put together
2026年3月6日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are happy with the product, its sturdiness, and the quick delivery, as well as the ease of assembly.
Kind regards,
JC
VidaXL
Absolutely terrible service
Absolutely terrible service. If you can call it service. I purchased a gazebo and requested it be sent to a parcel collect. I was sent an email requesting consent to send it there. I did that. They sent me the same auto message saying it couldn't be sent there so I gave them my home address to send it to. They then canceled the order still saying it was a PO Box. I was told in the chat that I didn't respond. Yes I did. I was told I needed to order it again. Waste of my time. Thats not how you treat customers. Fix the problem and send the goddam gazebo!
2026年3月26日
自発的なレビュー
vidaXL からの回答
Dear Customer,
We are truly sorry to hear about your experience and understand how frustrating and time-consuming this situation must have been for you. We sincerely apologize for the confusion regarding the delivery address and the inconvenience caused by the cancellation of your order.
Please be assured that your feedback is being taken seriously, and we are currently reviewing what happened to prevent similar situations in the future. We have also attempted to contact you by phone but were unable to reach you and left a voicemail. In addition, we will be reaching out to you via email to assist you further.
We appreciate your patience and would like to help resolve this for you. Kindly feel free to respond to our email or contact us at feedback@vidaxl.com.au so we can assist you further.
Kind regards,
Tanya
vidaXL
VidaXL stole my mattress
I bought a four piece pine wood outdoor lounge set, and to put it politely, my experience was dog shit awful. Firstly, the item arrived without all it's parts so I couldn't put it together.whwb I tried to make the beta of the situation and put together part of it, I discovered it was poor quality with pegs snapping during the construction process. The kogan team kindly offered me a full refund on return of the ite;however, when their courier came to pick up the neatly packaged and labelled item while I was at work, they accidentally took a new mattress without labelling or correct packaging that had been delivered that morning (at great expense and meaning I could finally stop sleeping on a camping mat). When I requested the return of the incorrectly taken item, the team were very polite, but they couldn't ascertain that was what had happened or return the item with any speed. I am still waiting for its return...
2026年3月16日
自発的なレビュー
vidaXL からの回答
Hi Lou,
Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand how upsetting and frustrating this situation must be, especially given the issues with the item and the concern regarding the collection.
We want to assure you that we take this matter very seriously. We have carefully checked our system using the details available, however, we have unfortunately not been able to locate your order. We also reached out to you via email to gather further information, but we have not yet received a response.
To help us investigate this properly and support you further, we kindly ask you to provide additional details such as your order number, the email address used for the purchase, or any confirmation or tracking information you may have. You can reply directly to our previous message or contact us at feedback@vidaxl.com.au so we can assist you as quickly as possible.
We truly want to help resolve this for you and appreciate your cooperation.
Kind regards,
Tanya
vidaXL
Item received was damaged
Item received was damaged . They have not bothered to collect the item to be refunded so I have not received my money.
Customer service phone number is always off.
And live chat sucks
2026年3月12日
自発的なレビュー
vidaXL からの回答
Dear James,
We’re truly sorry to hear about the damaged item you received and the frustration it has caused. We’ve also reached out to you via email to follow up and make sure your concern is properly addressed.
We greatly appreciate your patience and take all customer feedback seriously as we continue working to improve our service.
EDIT: We were glad to be of help.
Kind regards,
Tanya – vidaXL
Utter rubbish !
Utter rubbish !
Poor quality items.
When asked to return them given they did not meet expectation nor description , we were hit with a $200 return fees!
Buyers beware !
All positive reviews are likely self posted. This store should not be allowed to continue trading!
2026年3月11日
自発的なレビュー
vidaXL からの回答
Dear Customer,
We’re very sorry to hear about your experience and the concerns you’ve raised regarding product quality and return costs. We understand how frustrating this must be.
We’ve also reached out via Trustpilot to discuss this further. As we’re unable to locate your order from this review, please share your order number so we can review your case and work toward a resolution.
We take all feedback seriously and are committed to improving our products and service.
Kind regards,
Tanya – vidaXL
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