OnlineNotary.us レビュー 

85
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The process of booking (and also cancelling, before rebooking) was straightforward and the email communications I received running up until my appointment was good. Also a query I had beforehand was... もっと見る

企業が回答しました

5つ星のうち5の評価

They were so patient with me after I had problems trying to do the video call. They're true professionals. Also, when I contacted their support team via email, they were extremely quick in res... もっと見る

企業が回答しました

5つ星のうち5の評価

I am UK based and needed a notary for a vital record. They do not accept UK notaries, but after searching found a few online notaries in the states. Prices varied, to over $100. This cost me $45, I as... もっと見る

企業が回答しました

5つ星のうち5の評価

OMG, where do I start? First off, as a non-US citizen or resident, I found it difficult finding a notary in the US that can process requests from non-US citizens. Their website is amazing. It was v... もっと見る

企業が回答しました

企業情報

  1. 法律サービス
  2. 公証人
  3. ソフトウェア製造販売業者

当該企業による記述

With OnlineNotary.us, you can notarize documents from your smartphone or computer—wherever you are. Our service is recognized nationwide and connects you with a commissioned online notary through a secure live video session. Simply upload your document, join the session in your web browser, verify your identity, and electronically sign before a live notary on video to complete your notarization in minutes. Since its founding in 2018, OnlineNotary.us has emerged as a trusted leader and innovator in remote online notarization — serving both U.S. and international signers. Over the past several years, our notary team has completed over 400,000 remote notarizations, supporting signers located in every U.S. state and in the majority of countries worldwide. Individuals rely on us for personal legal documents, while organizations use our platform to streamline ongoing notarization needs.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

85件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(85)

過去12か月のレビュー数: 27

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Not valid for apostille

I used this service for a document that I needed to send to a foreign country. The customer service agent connected me with a notary in Minnesota, which is a state that doesn't recognize e-signatures for apostilled documents.

This was never disclosed to me. I contacted the company, requested they provide me with a document from a state that does apostille documents, and their only response was to request that I pay for ANOTHER session.

It would be one thing if this was a title company or a private company that isn't accepting their e-signatures, but the SECRETARY OF STATE's office in the state they are doing e-signatures isn't accepting their signatures. It makes you wonder why they work with notaries in states that don't accept these signatures. At the very minimum they should be notifying their customers of this.

When you go for a service like this, you expect them to be knowledgeable. If there are issues like this, customers should be warned so we could determine if it makes sense to go forward with the service or not.

I get that everyone makes mistakes, but I gave this company an opportunity to fix their error and their only response was to blame me for not knowing that in Minnesota the e-signatures they are selling are not valid for apostilles.

I would recommend trying to find a different company before doing an online notary session, as this company makes no effort to ensure the product they are selling will actually be of use to the customer.

2024年10月1日
自発的なレビュー
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

Hello, We notarize hundreds of documents for apostille, but these are only for states that accept digital signatures. All remote online notary providers operate with the same guidelines. A remote online notary can be used for apostille if the Competent Authority under the Hague Convention (such as a US state's Secretary of State) accepts digital signatures. We notified you in our session guidelines that we do not notarize documents for apostille for US states that do not accept digital documents for apostille. Also, we notified you twice that you would not be receiving a document with a wet ink signature.

5つ星のうち5の評価

I had a lot of technical issues along…

I had a lot of technical issues along the way, and the 'real-time' customer service made the difference needed to get the document notarized! The diligent efforts of the notary and the customer service reps made the experience truly easy and I was confident, with their help, we will get the job done!

2024年7月30日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

Thank you for your fantastic feedback! We are glad that we could get you connected and notarized.

5つ星のうち5の評価

George Poletes is who I’d like to praise

George Poletes is who I’d like to praise. I couldn’t have asked for a better person to a work with. His response time. He was friendly, understanding, patient and very efficient. I love your services and most of all working with George.

I enjoyed your service so thank you very much.

2024年7月13日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

Thank you so much for your terrific feedback! It was our team's pleasure to assist you.

5つ星のうち5の評価

Excellence Beyond Compare

I've used the services of OnlineNotary.us two times in the last month after trying different virtual notaries. The services of this company are beyond compare in efficiency, transparency, and convenience. I've requested for a notary in my state each time and they make it quite easy to reassign my appointment accordingly. I'll continue using this company in the future and recommend them highly.

2024年7月19日
自発的なレビュー
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

It is our pleasure to be of service to you. Thank you for the great review!

5つ星のうち5の評価

Nancy was very understanding and…

Nancy was very understanding and suggested me to email the 3rd party that needed the notary. The process was smooth overall

2024年5月1日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

Thank you for the awesome feedback. So glad to hear that Nancy provided attentive service!

5つ星のうち5の評価

They were so helpful and responsive…

They were so helpful and responsive through customer service and each of the notaries was on time and friendly. The process was easy to understand, and they went above and beyond when things were confusing!

2024年4月18日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

We appreciate your awesome testimonial!

5つ星のうち5の評価

You are the best!

You are the best, one of my best experiences ever, very easy to get your documents notarized, very specialized, polite and professional team

2024年4月7日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

Thank you for the terrific review! It was our pleasure assisting you with your important documents.

5つ星のうち1の評価

They canceled my notary service mid session...

They ended my notary service and wasted my time because their AI facial recognition couldn't match my face to my drivers license.

After 3 attempts, I contacted the chat and let them know that I thought the automated AI system was bull****, they cut me off and told me to go use another notary service if I was going to use such foul language.

2024年3月21日
自発的なレビュー
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

Hi Jeff. Yes, we have a zero tolerance policy if a customer uses foul-language. We do not use automated AI. You were simply interacting with chat prompts that helped our support team understand the exact issue that you were experiencing. You were communicating with a live human. When you used foul language, we had to cancel your notary session.

5つ星のうち3の評価

The notary was late and the process was cumbersome - Human assistance was stellar…

The notary was late and the process was cumbersome - it took 30 min while when we did this in the past it was quick and easy. The chat is not able to fulfill all tasks as a human would do, it would be great to connect to a human right away to prevent delays. This could have been done in 10 min if the human was on right away. The Human Agents that assisted me were phenomenal: patient, responsive, resourceful. George Poletes was invaluable in providing excellent human assistance to complete the payment that couldn't be done online by clicking on the link. My recommendation is that you get the automated process reviewed: there's no comparison between the excellence and resourcefulness of every human I interacted with and the subpar quality of every automated step!

2024年3月12日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

Hi Ilaria, you were not interacting with an automated process. You were chatting with a live human. Most of the time you cited was spent trying to resolve the issues with your credit card company, which was not allowing your payment to go through our third-party credit card processing company.

5つ星のうち5の評価

It was fast and painless

It was fast and painless. I would recommend it anyone who needs to have something notarized.

2024年2月27日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

Thank you for your great review! It was our pleasure being a service to you.

5つ星のうち5の評価

Thanks Mr Poletes

Mr Poletes, the notary is very kind. He always supports me very enthusiastically when I have problems working online. Once again I want to thank him

2024年2月5日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

It was a pleasure helping you!

5つ星のうち5の評価

Polite and extremely professional…

Polite and extremely professional lawyer, exactly on time, explained process well. Reasonable fee, legitimate billing process

2023年11月8日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

It was our pleasure being of service to you!

5つ星のうち5の評価

Very pleasant

Absolutely and pleasure to work with. He was fast, courteous, and accurate.

2023年11月11日
OnlineNotary.us ロゴ

OnlineNotary.us からの回答

Thank you for your kind feedback!

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報