The process of booking (and also cancelling, before rebooking) was straightforward and the email communications I received running up until my appointment was good. Also a query I had beforehand was... もっと見る
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The process of booking (and also cancelling, before rebooking) was straightforward and the email communications I received running up until my appointment was good. Also a query I had beforehand was... もっと見る
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They were so patient with me after I had problems trying to do the video call. They're true professionals. Also, when I contacted their support team via email, they were extremely quick in res... もっと見る
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I am UK based and needed a notary for a vital record. They do not accept UK notaries, but after searching found a few online notaries in the states. Prices varied, to over $100. This cost me $45, I as... もっと見る
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OMG, where do I start? First off, as a non-US citizen or resident, I found it difficult finding a notary in the US that can process requests from non-US citizens. Their website is amazing. It was v... もっと見る
企業が回答しました
With OnlineNotary.us, you can notarize documents from your smartphone or computer—wherever you are. Our service is recognized nationwide and connects you with a commissioned online notary through a secure live video session. Simply upload your document, join the session in your web browser, verify your identity, and electronically sign before a live notary on video to complete your notarization in minutes. Since its founding in 2018, OnlineNotary.us has emerged as a trusted leader and innovator in remote online notarization — serving both U.S. and international signers. Over the past several years, our notary team has completed over 400,000 remote notarizations, supporting signers located in every U.S. state and in the majority of countries worldwide. Individuals rely on us for personal legal documents, while organizations use our platform to streamline ongoing notarization needs.
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I used this service for a document that I needed to send to a foreign country. The customer service agent connected me with a notary in Minnesota, which is a state that doesn't recognize e-signatures for apostilled documents.
This was never disclosed to me. I contacted the company, requested they provide me with a document from a state that does apostille documents, and their only response was to request that I pay for ANOTHER session.
It would be one thing if this was a title company or a private company that isn't accepting their e-signatures, but the SECRETARY OF STATE's office in the state they are doing e-signatures isn't accepting their signatures. It makes you wonder why they work with notaries in states that don't accept these signatures. At the very minimum they should be notifying their customers of this.
When you go for a service like this, you expect them to be knowledgeable. If there are issues like this, customers should be warned so we could determine if it makes sense to go forward with the service or not.
I get that everyone makes mistakes, but I gave this company an opportunity to fix their error and their only response was to blame me for not knowing that in Minnesota the e-signatures they are selling are not valid for apostilles.
I would recommend trying to find a different company before doing an online notary session, as this company makes no effort to ensure the product they are selling will actually be of use to the customer.

OnlineNotary.us からの回答
Really easy and very efficient. Customer Service was excellent too, many thanks to Erika.

OnlineNotary.us からの回答
I had a lot of technical issues along the way, and the 'real-time' customer service made the difference needed to get the document notarized! The diligent efforts of the notary and the customer service reps made the experience truly easy and I was confident, with their help, we will get the job done!

OnlineNotary.us からの回答
Darlene Ruiz was a true professional. Excellent service!

OnlineNotary.us からの回答
George Poletes is who I’d like to praise. I couldn’t have asked for a better person to a work with. His response time. He was friendly, understanding, patient and very efficient. I love your services and most of all working with George.
I enjoyed your service so thank you very much.

OnlineNotary.us からの回答
I've used the services of OnlineNotary.us two times in the last month after trying different virtual notaries. The services of this company are beyond compare in efficiency, transparency, and convenience. I've requested for a notary in my state each time and they make it quite easy to reassign my appointment accordingly. I'll continue using this company in the future and recommend them highly.

OnlineNotary.us からの回答

OnlineNotary.us からの回答
The response was really fast, efficient and very attentive.
Thank you !

OnlineNotary.us からの回答

OnlineNotary.us からの回答
Nancy was very understanding and suggested me to email the 3rd party that needed the notary. The process was smooth overall

OnlineNotary.us からの回答
They were so helpful and responsive through customer service and each of the notaries was on time and friendly. The process was easy to understand, and they went above and beyond when things were confusing!

OnlineNotary.us からの回答
You are the best, one of my best experiences ever, very easy to get your documents notarized, very specialized, polite and professional team

OnlineNotary.us からの回答
They ended my notary service and wasted my time because their AI facial recognition couldn't match my face to my drivers license.
After 3 attempts, I contacted the chat and let them know that I thought the automated AI system was bull****, they cut me off and told me to go use another notary service if I was going to use such foul language.

OnlineNotary.us からの回答
The notary was late and the process was cumbersome - it took 30 min while when we did this in the past it was quick and easy. The chat is not able to fulfill all tasks as a human would do, it would be great to connect to a human right away to prevent delays. This could have been done in 10 min if the human was on right away. The Human Agents that assisted me were phenomenal: patient, responsive, resourceful. George Poletes was invaluable in providing excellent human assistance to complete the payment that couldn't be done online by clicking on the link. My recommendation is that you get the automated process reviewed: there's no comparison between the excellence and resourcefulness of every human I interacted with and the subpar quality of every automated step!

OnlineNotary.us からの回答
It was fast and painless. I would recommend it anyone who needs to have something notarized.

OnlineNotary.us からの回答
They were very quick to respond and let me renotify a document free of cost after I mis-signed it.

OnlineNotary.us からの回答
Mr Poletes, the notary is very kind. He always supports me very enthusiastically when I have problems working online. Once again I want to thank him

OnlineNotary.us からの回答
We received all the support to get the documents on time and according to the deadlines.
We have some problems to access to the notary session but we received the support from Online notary.
Polite and extremely professional lawyer, exactly on time, explained process well. Reasonable fee, legitimate billing process

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