On Yer Bike ロゎ
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On Yer Bike レビュヌ 

167
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TrustScore 5段階評䟡の4.5

4.4

バむク備品・アクササリヌ専門店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

horrible communication , never been told that checking bike will take so long , horrible customer service rude and nasty, I took a bike after few weeks nothing been done , took to halfords day after 2... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

First time for myself visiting with my husband who has been before. Harry was fantastic very knowledgeable and helpful and nothing was too much trouble. Highly recommend giving them a visit for all yo... もっず芋る

5぀星のうち5の評䟡

Have been going to OYB for 14 years; Bought two Ducati’s; serviced several bikes; the sales and after sales is excellent, the range if bikes (and clothing) is huge and the surrounding roads superb for... もっず芋る

䌁業情報

  1. バむク備品・アクササリヌ専門店
  2. ドゥカティ ディヌラヌ
  3. カワサキ モヌタヌサむクル ディヌラヌ
  4. オヌトバむ販売店
  5. バむク ショップ
  6. 䞭叀オヌトバむ販売業者

圓該䌁業による蚘述

Established over 30 years, we are a family owned business run by enthusiasts for enthusiasts. We are main dealers supplying Aprilia, Ducati, Kawasaki and Moto Guzzi. We offer the finest selection of used motorbikes around. Our huge Clothing Superstore offers some of the best deals from the best manufacturers - Alpinestars, Arai, Belstaff, Dainese, Furygan, Shoei, Halvarssons to name just a few. We are DNA Arai Specialists and a Shoei Assured dealer. You can take peace of mind in the fact that we have a highly skilled and experienced team of technicians. We invest in continued training and development to keep our technicians up-to-date with all the latest changes and new models available. With an added benefit of a massive car park and on-site café - we are a one stop superstore that will meet all of your biking needs. All of this adds up to making us a destination dealership, so why not join us at our fantastic location in leafy Buckinghamshire surrounded by superb riding roads, stunning countryside and great access to London as well as the Midlands, South and beyond. We look forward to seeing you soon!

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4.4

優良

TrustScore 5段階評䟡の4.5

167件のレビュヌ

5぀星
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3぀星
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1぀星

顧客にレビュヌを䟝頌しおいたす

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ネガティブなレビュヌの 50に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(167)

過去12か月のレビュヌ数: 27件

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5぀星のうち1の評䟡

Disappointing First Impression

I recently called On Her Bike in Aylesbury to ask about a potential part exchange for my bike and spoke with Robbie. Right from the start, the experience was underwhelming. Rather than showing any interest in what I was looking for or taking the time to understand my needs, he went straight into the hurdles. He said my bike would need to be seen by underwriters and that I’d have to provide all the details over the phone.

For a lifestyle brand selling fun and excitement, the call felt more like a tick-box exercise than a genuine conversation. A bit of enthusiasm or even an invitation to come down, see the bikes, and have a chat would have gone a long way.

I hope Robbie takes this as constructive feedback and considers how he can improve his sales techniques. The motorcycle industry isn’t exactly booming right now, and with experiences like this, it’s easy to see why. Sadly, I’ll be taking my business elsewhere.

2025幎5月12日
自発的なレビュヌ
On Yer Bike ロゎ

On Yer Bike からの回答

Hi Steven,

Thank you for taking the time to leave feedback regarding your recent call with Robbie about a part exchange. We're sorry to hear that your experience felt underwhelming, and we appreciate you sharing your perspective.

At On Yer Bike, we specialise in specific brands and types of motorcycles that align with our core business and customer base. As you noted, your bike was a Harley-Davidson, which falls outside of our usual stock and expertise for part exchange.

When a customer offers a part exchange for a brand we don't typically retail or carry, the process is necessarily different than for a bike within our usual range. It requires us to contact specialist buyers or underwriters in the trade network who do deal with those specific brands to obtain an accurate and fair valuation. This isn't a quick or straightforward process, and valuations for bikes outside a dealer's specialism can indeed sometimes differ from expectations, as they are subject to the current market demand for that specific model within the trade.

Robbie was following our standard procedure for this situation by explaining this upfront and gathering the necessary details to explore the possibility of a part exchange value for your Harley-Davidson through our contacts.

While we understand you were looking for a different kind of interaction, when assessing the viability of a part exchange for a non-standard bike, the focus of the initial call has to be on whether we can realistically take your bike in and at what potential value, before spending time discussing potential new purchases or test rides which may ultimately not be feasible. This approach is intended to be efficient and transparent, even if the news about the part exchange isn't what the customer hoped for.

In an industry where some dealers are struggling we are keeping very busy, and this is largely due to our focus on and expertise in the brands we specialise in. While we always strive to help customers where we can, sometimes we are genuinely not the right dealership for a specific part exchange.

We wish you the best of luck with your search and hope you find the right bike elsewhere.

Ride safe

On Yer Bike
Brian

5぀星のうち5の評䟡

Item as advertised

Item as advertised. Ordered to replace a smaller size helmet. Delivered within 24 hrs. Amazing communication and customer service. Definitely will buy again from this seller.
Its a pleasure to do business with people like this.

Thanks for the experience!

2025幎3月16日
5぀星のうち5の評䟡

Fantastic experience

Fantastic experience. Accidentally ordered two of the same visor. On Yer Bike rang to check, suspecting it was an error, cancelled one of the visors and arranged next-day delivery for the other.
Excellent customer service.

2024幎10月31日
On Yer Bike ロゎ

On Yer Bike からの回答

Hi,

Thanks for the 5 stars, much appreciated.

Kind regards
On Yer Bike
Brian

5぀星のうち4の評䟡

Good product at excellent discount but


Good product at excellent discount but next day delivery arrived day late

2024幎10月31日
On Yer Bike ロゎ

On Yer Bike からの回答

Hi,
Thanks for you review and feed back.
We are sorry to hear your order was a little delayed, it has been noted and we will use your feedback to improve in the future.

Regards
On Yer Bike
Brian

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