Openface レビュー 

Openface からの回答

2023年10月5日

Thank you for your patience while waiting for your delivery! We're delighted to hear that you find the product great. Your recommendation means a lot to us! If you ever have any questions or need assistance in the future, feel free to reach out. Enjoy your product! ✨😊

Openface からの回答

2023年9月9日

Dear Zuba,

We sincerely apologize for the inconvenience you've faced with your recent order, and we truly appreciate your patience as we work to address this issue.

Upon investigating the situation, it has come to our attention that the address you provided was indeed accurate. However, the issue appears to have arisen due to a delivery attempt made by the Royal Mail. In this case, they made only one delivery attempt, which resulted in the return of your package.

Please know that we take full responsibility for any delivery issues you encounter when ordering from us. As soon as we were made aware of the situation, we proactively reached out to you to address the problem. We have already taken the necessary steps to resolve this issue by promptly resending your order.

We want to emphasize that your satisfaction is of paramount importance to us, and we are always ready and willing to assist our customers in resolving any problems that may arise during the ordering and delivery process. If you ever encounter any issues with your orders in the future, please don't hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience is as smooth as possible.

Once again, we apologize for any inconvenience you've faced, and we hope that you will soon receive your item without further complications. If you have any questions or require further assistance, please do not hesitate to contact us. Your trust in us is greatly appreciated, and we are committed to making this right for you.

Openface からの回答

2023年9月1日

Hi Maggie!
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that your order arrived within two weeks and that you found our communication to be great with all the important updates.

At Openface, we strive to provide a seamless and efficient shopping experience for our customers, and timely delivery and effective communication are key components of that commitment. Your feedback reinforces our dedication to delivering quality products and outstanding service.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can :)

Openface からの回答

2023年9月1日

Hi Maria! Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that our Acne Body Duo has been making a positive difference in your skincare routine.

It's fantastic to know that you've experienced noticeable improvements in just two weeks of incorporating our products into your daily regimen. Achieving smoother and nourished skin is definitely a step in the right direction. While we understand that ingrown hairs can be a persistent concern, we're delighted that our products have contributed to making your skin feel soft and healthy.

Thank you for choosing Openface for your skincare journey. We look forward to being a part of your routine as you continue to experience the benefits of our products. Should you have any questions or need assistance in the future, our customer support team is always here to help.

Openface からの回答

2023年9月1日 に更新

Hi Tati!
We are thrilled to hear about your positive experience with our Acne Body Wash and Exfoliating Acid Cream! Your review truly warms our hearts, and we appreciate you taking the time to share your thoughts.

We understand how challenging dealing with acne and skin issues can be, and we're delighted that our Acne Body Duo has made a noticeable difference. Achieving smoother, cleaner, and healthier skin is a remarkable accomplishment, and we're proud to have played a part in your journey to achieving it.

Thank you once again for your wonderful review, and we wish you continued success in your skincare routine!

Openface からの回答

2023年9月1日

Hi Evgenia! Thank you so much for your kind words :)

Openface からの回答

2023年8月22日

Hi Hana! We’re so happy to hear our products worked for you, thank you so much for leaving your kind review🫶🏻💙

Openface からの回答

2023年8月22日

Hi Anastasiia, we love to hear that! Our products are made with your best interests in mind :)

Openface からの回答

2023年8月22日

Hi Sofiia! Thank you for leaving your review, we’re glad it went well :)

Openface からの回答

2023年8月8日

Hi, Inna! Thank you so much for shopping with us, glad we could make such a difference :)

Openface からの回答

2023年8月8日

Hi, Andreea! Thank you so much for sharing your experience, we really appreciate your kind words :)

Openface からの回答

2023年8月8日

Hi, Mette! We are glad we could help you, thank you for using our products :)

Openface からの回答

2023年7月24日

Hello Natiia! thanks for such kind words, it means a lot for us 🤍🤍🤍

Openface からの回答

2023年5月8日

Hello Yuliia! we're really sorry for such experience with our brand. Unfortunately we run out of stock and put this info on the website, but it's our fault we didn't contact your personally. Our team will email you soon with all the available options including the full refund of the order.

Openface からの回答

2023年3月13日

Thank you for taking the time to share your experience with us 🤍 We're committed to ensuring that our customers have the best possible experience, and we're pleased to hear that you found our team to be supportive and helpful throughout the process. If you have any further questions or concerns, please don't hesitate to reach out to us.

Openface からの回答

2023年3月13日

Thank you for sharing your experience with us! We're thrilled to hear that you've already noticed a significant improvement with our products. We appreciate your support and look forward to serving you again in the future!

Openface からの回答

2023年3月13日

Thank you for your feedback on the shower gel and body cream. We're sorry to hear that you haven't noticed any significant improvement after using them for a month.

We'd like to offer a couple of suggestions that might help improve your experience with the products. Firstly, it's important to note that for the best results, we recommend leaving the shower gel on your body for several minutes before rinsing it off. This allows the active ingredients in the gel to penetrate the skin and provide their full benefits.

Additionally, we suggest increasing the frequency of use from 2-3 times a week to 5-6 times a week. This will provide more consistent exposure to the active ingredients and may help you see better results over time.

Of course, everyone's skin is different, and individual results may vary. However, we hope that these suggestions will help you get the most out of our products and achieve the best possible results. Please don't hesitate to contact us if you have any further questions or concerns.

Openface からの回答

2023年2月21日

Thank you for your positive review! We're thrilled to hear that our gel has already helped improve your skin, and that you're excited to have clean skin for the summer. If you need any further assistance with your skincare needs, please don't hesitate to contact us. 🤍

Openface からの回答

2023年2月17日

Thanks for your feedback 🤍we've already added DPD delivery option to Lithuania

Openface からの回答

2023年2月12日

Dear Aysha,

We apologize for any inconvenience caused regarding your order. We have checked the tracking information for your parcel, and it appears that the delivery was attempted on 27-01-2023 but there was no one available to receive it.

We would like to offer you two options for the delivery of your parcel. You can either book a redelivery or collect it from a nearby collection point. You can arrange this by visiting the following link: https://www.royalmail.com/track-your-item#/tracking-results/LP240187471LT.

If you have any further concerns or questions, please do not hesitate to reach out directly to us. We would be more than happy to assist you in any way that we can.

Best regards,
Openface Team