I’m currently paying for a course from Optima IT, but the service I paid for has not been provided. I’ve contacted them to resolve this and am still waiting for a satisfactory outcome. I’m also deep... もっと見る
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レビュアーのコメントを見てみましょう
I’m currently attending the project sessions at Google Cloud Academy, and they’ve been very valuable. Our instructor, Kim, is incredibly patient and actively helps us solve problems. She provides the... もっと見る
Tonight myself and co-cohortees attended a session led by Kim Brook to get set up with Amazon accounts, linked to AWS Skill Builder. The various hoops that have to be jumped through to complet... もっと見る
企業が回答しました
Was struggling to get into AWS account. With help from Zoe she fixed my first issue and was able to fix the above issue within our time frame. Zoe's professionalism and friendliness make the call... もっと見る
企業情報
当該企業による記述
At Optima, we're not just an education provider—we shape futures. We provide more than just training; we offer immersive learning experiences, guided by industry experts. Our community encourages collaboration and shared ambition to excel in the tech world. We believe success is about helping our students achieve their dream jobs, adapting to the ever-evolving tech landscape. Optima is not just about teaching technology, but inspiring passion and opening doors to careers within it. Join us, and embark on a journey where your dreams become our mission.
連絡先
96 Greenway Business Centre, Greenway, Harlow Business Park, CM19 5QE, Harlow, 英国
- 02070625000
- info@optima-it.co.uk
- optima-it.co.uk
4.1
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Horrible Experience with Optima
Horrible Experience with Optima - AVOID This Company!
I am writing this review to warn others about my terrible experience with Optima. This company is a complete fraud and I want to save you from making the same mistake I did.
I signed up for a AI course with Optima, believing it would be suitable for my level of expertise. However, it quickly became clear that the course was designed for advanced learners, something they conveniently failed to mention during the sales process.
Despite realizing this after the very first class, Optima refused to refund my money. They offered absolutely no support or help to bridge the gap in my knowledge. It felt like they took my money and ran, leaving me completely stranded.
The lack of transparency and the refusal to provide a refund, even after admitting the course wasn't suitable for me, is appalling. This company is dishonest and clearly only interested in taking your money.
Do yourself a favor and steer clear of Optima. They are a crook company that you should avoid at all costs!
2024年11月27日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Borislav, we are sorry to hear that you feel disappointed with your experience.
Our team did try to work with you to find a solution. You were offered support to help you settle into the programme and adjust to the material, but you chose not to continue with us. Our courses have an unlimited time frame and our support team work until 10pm, so we're confident that we can help you succeed in this.
We completely understand that some learners can feel uncertain at the start of a new subject. Many students who begin with little or no background progress successfully with the right guidance, and our support teams are in place to help them do exactly that.
We are always open to a conversation if you would like to revisit your options or discuss a pathway that feels more suitable. Our commitment remains the same for every learner: clear information, accessible support and a positive training environment.
I had an all round lovely experience…
I had an all round lovely experience with Kim Brook, I suppose she is one of the instructors/mentors and I’m a Student. She is absolutely incredible, her willingness to be of help and her patience with you, for you to understand what she is saying is first to none. Great Lady!!
2025年11月25日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Felix, it is great to hear how positive your experience with Kim has been. She puts so much care into supporting students and it is clear her patience and clarity made a real difference for you.
Thank you for taking the time to share such kind words. We are glad your journey with Optima is off to such a strong start and we look forward to seeing you continue to progress.
I recently joined Optima and so far…
I recently joined Optima and so far words can’t describe the level of attention each student gets, they’ve surprisingly tailored the learning experience that everyone gets carried along, don’t ask me how, but they do!!! Then there’s the support team ( Kim Brooks) always available to help out and give guidance, all in all very pleased to be a student of optima….
2025年11月25日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Benedict, it is fantastic to hear how well your first impressions of Optima have gone. Creating a learning environment where everyone feels included and supported is something we put a lot of care into, so your feedback really means a lot.
Kim will be delighted to know her guidance has already made a strong impact on your experience. She is dedicated to making sure students feel confident and supported at every stage.
We are thrilled to have you with us and look forward to seeing your progress as your journey continues.
Helped me
Having spent a while with the AWS Academy i had began to feel a little despondent. I had passed an initial certification but lost a little interest. Kim Brook from Optima reached out to see how I was doing and helped me with resources to get me back on track this gave me the confidence to pass the next certification.
2025年2月19日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Shaq, thank you for sharing your experience. It is completely normal for motivation to dip after an early win, and we are really glad that Kim’s outreach helped you find your momentum again.
Hearing that the guidance and resources she provided gave you the confidence to complete your next certification is exactly the outcome we work toward. Well done for getting back on track and pushing through.
We are here to support you as you continue your AWS journey and look forward to seeing what you achieve next.
The gem that is Optima Training & Consultancy Ltd
Optima Training & Consultancy Ltd is a company with energetic and enthusiastic individuals who give their time to the pursuit of the success of their trainees and clients as a whole.
As a trainee, I have been enormously supported by these wonderful individuals, from the support team to the trainers who work seamlessly as one ecosystem. Specifically, Kim Brooks has been so dogged in her determination to support us that neither sickness nor good health has made any difference to her zeal for her trainees. I am eternally grateful to her and all her colleagues at Optima.
2025年11月25日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Thank you for sharing such a thoughtful review. It is inspiring to hear how strongly you feel supported by the Optima community, from the trainers to the student support team. Creating that kind of connected and encouraging environment is something we care about deeply.
Your kind words about Kim will mean a great deal to her. Her determination to help students succeed is evident in everything she does, and it is wonderful to know that her commitment has had such a meaningful impact on your journey.
We are grateful to have you as part of our learning community and look forward to supporting you through every step of your development.
David Hayes and Kim Brook
I had two cohort days with David Hayes and one homework session with Kim Brook. So far I’m very happy and optimistic about my training. I have no previous experience neither in IT or AWS services and I’m impressed of myself how much I managed to learn in those days. David is patient enough and he is trying to explain the classes in understandable way so even a students like are able to absorb, understand and even practice what we’ve learn. Interacting with students and always asks if we have questions or if he needs to clarify the information.
My first homework session with Kim Brook was interesting, interacting and it was fun while we were recapping what we have learned. In addition she the two hours sessions felt like a 5 minutes.
To summarise, I’m happy I stated this course with this guys and really look forward for my next “baby step” (milestone) 🙂
2025年11月25日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Dimo, it is great to hear how strongly you have started your training. Beginning without any IT or AWS background can feel daunting, so your progress in just a few days is something to be proud of.
David will be very glad to know that his clear explanations and patient teaching style have helped you build confidence so quickly. It is also lovely to hear how much you enjoyed your first homework session with Kim. Her interactive approach and ability to make learning feel engaging are a big part of why students find these sessions so valuable.
We are delighted that you feel optimistic about the journey ahead. We look forward to supporting you through each new milestone and celebrating every step forward with you.
My Experience With Optima IT
I recently enrolled in a training programme with Optima IT. The sales rep, Ali Irki, was very enthusiastic and responsive during sign-up and helped arrange the finance agreement. At that point, everything sounded promising, so I agreed to proceed.
However, after signing up and thinking more carefully, I realised I wasn’t fully sure the course was right for me, so I decided I wanted to cancel. I expected this to be straightforward, as consumers normally have a 14-day cooling-off period.
When I contacted Optima IT, I received an email from Louise, a Resolution Manager, who told me that the 14-day cooling-off period only applies up until the first live lesson. For example; if someone signs up two days before a live lesson, their cooling-off period would not apply — meaning they would have no right to cancel, even though they only just enrolled.
This explanation concerned me, because according to the Consumer Contracts Regulations 2013 (Regulation 36(1)), a business cannot shorten or remove the statutory 14-day cancellation period unless the consumer has clearly and separately agreed to waive it. I did not sign or provide any express written acknowledgment waiving my cooling-off rights — only the general terms, which do not contain a separate waiver.
When I tried to speak to Ali again, my calls and messages stopped being answered, and it now appears that my number may have been blocked. This was extremely disappointing, especially with a loan attached to the course.
I have raised a formal complaint and I am still waiting on a final response. In the meantime, the situation has caused unnecessary financial and emotional stress.
What I find surprising is the large number of extremely positive reviews online. Personally, I struggled to recognise my experience in those. If you scroll further down, there are other reviews that seem to reflect similar issues to mine. I’d encourage potential students to read a wide range of reviews — not just the top ones — and make up their own minds.
If Optima IT responds to this review, please know that everything I’ve written reflects my genuine personal experience.
Based on what I’ve gone through, I would strongly recommend that anyone considering Optima IT:
• request all cancellation and finance information in writing before signing
• ask specifically about the statutory 14-day cooling-off period
• take time to decide without pressure
I genuinely hope the company improves its transparency, communication and complaint handling so that others do not face the same difficulties.
2025年11月21日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
We are sorry to hear that you have felt uncertain during the early stage of your enrolment, and we appreciate you taking the time to outline your concerns. We always want students to feel fully informed and supported when they join us, so it is important for us to address situations like this with care and clarity.
Your formal complaint is already logged with our Resolutions Team and is being reviewed. You will receive a full written outcome through the correct process. We understand that waiting for a final response can feel stressful, and our team is committed to giving you a clear and fair resolution.
Regarding communication, your messages have not been blocked. Our advisors receive very high contact volumes, and once a case is passed to Resolutions, all communication is handled by that team only. This is to ensure consistency, accuracy, and a proper audit trail for both the student and the company.
We also want to reassure you that many of the positive reviews you see online come from students actively progressing through their programmes, engaging with instructors, attending live sessions, and making use of the support available. We recognise that your journey has started differently, and our aim now is to help you reach a place of clarity and confidence about your next steps.
If you would like to add any further context while your complaint is under review, our Resolutions Team is available by email and can update your case notes accordingly.
We are committed to improving transparency and communication wherever we can, and we appreciate you raising your concerns so that we can continue strengthening the student experience.
Kim is an exceptional trainer
Kim is an exceptional trainer. She consistently pushes her students to achieve their best, provides clear and consistent guidance, and demonstrates remarkable patience and dedication. Her support and encouragement were invaluable throughout my certification journey. Thanks to her expertise and mentorship, I was able to successfully complete my certification and am now confidently moving on to my next certification SAA. Kim’s professionalism and commitment make her an outstanding trainer, and I highly recommend her to anyone looking to succeed.
2025年6月20日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
TF, it is fantastic to hear how much Kim’s guidance has contributed to your success. Her mix of clarity, encouragement and steady support makes a real difference for students, and your achievement is a great reflection of the effort you put in alongside her mentorship.
Congratulations on completing your certification. It is great to hear that you are already moving forward to the SAA. We will be here to support you through the next stage of your journey and look forward to celebrating more wins with you.
Thank you for taking the time to share such thoughtful feedback.
I've completed sec+ and CPSA with…
I've completed sec+ and CPSA with optimas training and I've had great service and expertise with the training they provide. I did all of this while working full time and I've learned a lot considering the amount of spare time I have available, I would highly recommend this company if you're looking to learn more on whichever part of IT you would like to look further into.
2025年11月21日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Andrew, it is great to hear how much you have achieved with Optima while balancing full time work. Completing both Sec plus and CPSA is a fantastic accomplishment, especially with limited spare time, and you should be proud of the dedication that got you there.
We are delighted that you found the training clear, supportive and valuable, and that it helped you continue growing your skills in the direction you wanted.
Thank you for the recommendation. We look forward to supporting you in whatever part of IT you choose to explore next.
A Great TEACHER
Kim is so well detailed and makes learning process enjoyable, simple and understandable. She's willing to do all she can just so you get it. Thanks so much again KIM.
2025年11月19日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Feranmi, it is wonderful to hear how much you are enjoying learning with Kim. Her attention to detail and her ability to break topics down in a clear and engaging way make a huge difference for students, and your feedback reflects that perfectly.
Thank you for sharing your experience. We are glad to have you with us and look forward to supporting you as you continue progressing through your studies.
Korin Optima
Korin was a great help, always cheerful and helped me a great deal whilst going through the process of booking on the course, made the process extremely easy. Couldn't ask for better.
2025年11月19日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Richard, it is great to hear how smooth and positive your enrolment experience was. Korin will be very happy to know that her support and cheerful approach made everything easy for you from the start.
Thank you for sharing your feedback. We are delighted to have you on board and look forward to supporting you throughout your training.
I have just joined Optima training
I have just joined Optima training. But the service has be fantastic with Korin helping me out. Also helping me out on her day off. I have been taken cared of and given the five star treatment, great stuff everyone
2025年11月19日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Abdulrasheed, it is great to hear that your first experience with Optima has been so encouraging. Korin will be delighted to know her support made such a strong impression, especially her willingness to help even on her day off.
We are pleased that you already feel well looked after and supported. Thank you for the kind words, and welcome to the Optima community. We look forward to being part of your journey.
Experience was awesome
Experience was awesome going through registration. Contact (Korin Stone) was patient with me getting me to understand all I needed to know about the course. She was really the reason I was convinced the course was a great one and I never regretted that decision. She provided the necessary feedback I needed and got to follow up when I enquired about anything. I will recommend Optima because of her.
2025年5月26日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Frederick, thank you for sharing such a positive experience. It is wonderful to hear how much Korin’s patience and clarity helped you feel confident about joining the course. Her commitment to follow up, explain each step and make sure you felt supported is exactly what we aim to deliver for every student.
We are delighted that you feel happy with your decision to join Optima. Your recommendation means a great deal to us, and we look forward to supporting you throughout your training.
Disrespectful
Pushy, rude and intrusive marketing. Disrespectful customer consultant Korin Stone. They do not have the slightest consideration for breaches nor care when you express intention for filing a complaint against them to the ICO.
2025年11月16日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Bahar, we’re sorry to hear that you felt unhappy with your brief interaction with us. We’ve reviewed your file and can see that you expressed interest through a Facebook enquiry on the 15th of the month, were contacted that same day, and your file was fully closed on the 17th. There has been no further outreach from our team since then.
We never want anyone to feel pressured or disrespected, so we take feedback of this nature seriously. At the same time, based on the very short timeline and the limited number of contacts, we’re keen to understand what specifically felt intrusive so we can look into it properly.
If you’d like us to review the call or remove your details completely, you’re welcome to reach out to our support team and we can action that right away.
We aim for every interaction to be courteous, transparent and respectful, and we’re always open to a constructive conversation if something hasn’t felt that way.
Great experience
Currently studying with Optima and my experience had been good so far! Materials and resources provided are ample and I have experienced promptness with the customer service, Steve was particularly helpful with refunding my exam fee.
2025年11月7日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
Thank you for sharing your experience, Precious. We’re glad to hear that you’ve found the materials and resources helpful and that our customer service team has been responsive.
Steve will be pleased to know his assistance with your exam fee refund made things easier for you. We’re always looking for ways to make our students’ journeys even smoother, and your feedback helps us continue to improve.
We wish you continued success as you progress through your studies with Optima.
wow Kim Brook
wow Kim Brook, what a personality she is, i had issues with my AWS account, and took time off for us to work on the process again and again and again. and when it comes to her teaching and explanations, she makes it so casual and interactive. am very happy i had an encounter with Kim Brook
2025年10月28日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
We’re delighted to hear how positive your experience with Kim has been, David. Her patience, commitment, and hands-on approach make a real difference, and it’s wonderful to know that her guidance helped you work through your AWS challenges successfully.
Kim’s ability to explain complex topics in a relaxed and interactive way is something we’re very proud of at Optima. Thank you for sharing your experience. We’re so pleased to hear that her support left such a great impression.
What went wrong is you say one to one…
What went wrong is you say one to one ,then you say the students are not children ,you say we can help you so much , we can show you videos, we can provide groups and big learning platforms, so you can chat and even help each other from different places, WHERE IS THE ONE TO ONE ? So think good 👍🏽 if you want to drown begging for support and guidance, because once you sign up with them , they have 4 live session, you could get ignored and then you are left to rot to be fair , boasting about how much they pay one worker , but do not give you the opportunity to get that chance to earn that type of salary, selfish people do not get too far as the selfishness holds them back a bit ,to allow them to change and correct their words of SUPPORT.
2024年11月11日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
We’re sorry to hear that your experience didn’t reflect what you were expecting, and we truly appreciate you taking the time to share your thoughts. At Optima Training & Consultancy, our focus is on delivering structured, instructor-led training alongside one-to-one mentoring, collaborative group sessions, and interactive study communities that keep learners supported throughout their journey.
We’ve invested heavily in expanding our Student Success Team, extending our support hours to 10pm, and creating more opportunities for direct mentoring and guided study. Every learner now has multiple touchpoints for help, from live sessions to small-group workshops and dedicated one-to-one appointments.
Your comments are a reminder of how important personal connection is in learning, and we’d love the opportunity to demonstrate how much our student experience has evolved. Please reach out to our support team so we can show you the level of guidance and care that Optima students now receive every step of the way.
The best Place to learn
I have been with Optima for a few years now. Even myself struggling with time and personal reasons this guys at Optima are always ready to help. Over this years I need to thanks to all of the instructors involved and he team on CS . They are all doing amazing on leading the students to the best practice. I want to give a big shout out to Kim that knowing that she now works for optima she was before that spending her own time to help everyone in this academy with all the sessions on her OWN time ( let me repeat again ) .
I am looking forward to complete my studies with all of you :)
KEEP THE GOOD WORK
2025年11月8日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
It’s wonderful to hear your continued positive experience with Optima, Daniel. We truly appreciate your loyalty and dedication over the years, and it’s great to know that our instructors and the customer support team have made a lasting impact on your learning journey.
Your special mention of Kim is heartwarming. Her passion, consistency, and commitment to supporting students, even before joining the team, continue to inspire everyone here.
We’re thrilled that you feel supported and motivated to reach the finish line, and we’ll be right alongside you every step of the way. Thank you for your kind words and encouragement.
My initial contact with Optima training…
My initial contact with Optima training and consultation was with Rachel. Really nice person really understood my needs and concerned and answered everything with diligence and full understanding backed up with agreed emails and full knowledge moving forward fully recommend this company for any training purposes.
2025年10月31日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
We’re so pleased to hear about your positive experience, Julian. Rachel will be delighted to know that her professionalism, attention to detail, and understanding of your goals helped make your first interaction with Optima so smooth and informative.
Thank you for your kind words and recommendation. We’re glad that the process gave you confidence moving forward, and we look forward to supporting you throughout your training journey.
Misrepresentation, Misleading anything to make a sale
Misrepresentation, Misleading and Inconsistent information provided by Optimas sales representative. Please refer back to the phone call that was made on the 8th January 2025 - 37.52 minutes into the phone call.
What Optima do and what Optima advise people and what most people who have signed up with Optima do is after 8 months from the start of the course you will be earning a £70k salary which you can pay off early reducing the amount of interest that needs to be back back.
This is Misrepresentation, Misleading and Inconsistent because I have personally spoken to a handful of people who have signed up with Optima and this was never mentioned to them (Inconsistent, Misrepresentation, Misleading) and the student who have qualified have told me from personal experience that that is absolutely not the case at all.
Another cost that was not disclosed when I was the monthly Skillbuilder subscription which is a requirement to be able to pass the exams and become qualified. Again, I can go back to recording where the tutor very clearly states that skillbuilder is a requirement and that it is not an option.
Optima ask you what you want and then tell you what you want to hear to make a sale. Anything to make a sale.
The classes are rushed the tutors are rude to students asking questions because they tired at the end of the day doing the last classes. Very unpleasant environment.
I do not recommend.
⚠️*Reply to the below* ⬇️⬇️⬇️⬇️⬇️⬇️
I have been in contact multiple times and I have been declined evertime I request the termination even with the physical proof and hard evidence.
2025年10月30日
自発的なレビュー
Optima Training & Consultancy Ltd からの回答
We’re sorry to hear that you feel disappointed with your experience, Sandy. Our aim is always to provide clear communication, consistent support, and a positive learning journey for every student.
We’d really like the chance to understand your concerns more fully and to review what’s happened. Please reach out to our support or resolutions team directly so we can look into this together and work toward a positive outcome.
Your feedback is important to us, and we appreciate you taking the time to share it.
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