this is the worst company ever. I called to cancel for my father and got the run around for over two hours. they just kept transferring me and asking the SAME questions over and over and over and ov... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Due to moving, I had to cancel my Internet service. I had to talk to three customer service persons until the last person got the cancellation done for me. The first two persons hanged up on me after... もっと見る
企業が回答しました
Internet goes out every time it is cold. When calling their non-existent "customer service", only advice is to restart the modem, which I already did 10 times, and which does nothing. The third time,... もっと見る
企業が回答しました
I would leave 0 stars if it was an option. This all began in June when I tried to cancel cable/internet. This is all I will say...it is now end of August, account is still not cancelled, and I have be... もっと見る
企業が回答しました
企業情報
当該企業による記述
Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs.
連絡先
6710 Hartford Ave, 79413, Lubbock, Texas, 米国
- (844) 874-7558
2.6
期待以下
4件のレビュー
ネガティブなレビューの 95％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
this is the worst company ever
this is the worst company ever. I called to cancel for my father and got the run around for over two hours. they just kept transferring me and asking the SAME questions over and over and over and over. not kidding!!!! it was absolutely miserable. no way to do business at all!!!! now i'm about to go through the same thing for myself and i'm dreading it!!! they won't let you cancel online!
2025年8月21日
自発的なレビュー
Optimum - Lubbock からの回答
Hi Mary. We would be glad to have the opportunity to address any additional concerns you’re having so that we can better your experience going forward. Please feel free to email us at BrandReviews@Optimum.com. Thank you. ^Luthfi
if you had to cancel
Due to moving, I had to cancel my Internet service. I had to talk to three customer service persons until the last person got the cancellation done for me. The first two persons hanged up on me after he could not convince me to keep the service while the house is on the market. It took over an hour to get it cancelled.
2025年6月23日
自発的なレビュー
Optimum - Lubbock からの回答
Hello, thank you for taking the time to leave a review and providing your experience. If you need any further assistance, we'll be happy to help. Feel free to send an email with your account information to BrandReviews@optimum.com. ^Randy
I would leave 0 stars if it was an…
I would leave 0 stars if it was an option. This all began in June when I tried to cancel cable/internet. This is all I will say...it is now end of August, account is still not cancelled, and I have been on hold for hours trying to find out why (aside from the fact that I was told that the original Optimum agent did not complete their task correctly). And they have continued to bill me. I can further bore you with more details, but it is ridiculous. Do yourself a favor and choose another provider....and if you go with Optimum, please remember this review when you try to cancel....and remember "I told you so". The amount of my time that has been wasted on this is frustrating, and the higher-ups at Optimum should also know that they are wasting the time of their employees with their policies and procedures (unless their job is to trap you and take you in circles). It is no surprise that their rating on all review channels are in the ballpark of 1-star.
2025年8月29日
自発的なレビュー
Optimum - Lubbock からの回答
Hello Jason. We would be glad to have the opportunity to address any additional concerns you’re having so that we can better your experience going forward. Please feel free to email us at BrandReviews@Optimum.com. Thank you. ^Luthfi
Internet goes out every time it is…
Internet goes out every time it is cold. When calling their non-existent "customer service", only advice is to restart the modem, which I already did 10 times, and which does nothing. The third time, they finally made a service appointment...in 7 days. That did it. after 3 years of suffering from slow, unreliable service (1G is really about 150 MBs), switched to a slightly more expensive fiberoptic competitor, installed in 2 days. Finally, useable internet...something Optimum will not provide.
Optimum is a racket, class action needed.
2024年1月12日
自発的なレビュー
Optimum - Lubbock からの回答
Hey Bernhard! We are terribly sorry for this poor service experience and regret seeing you go. If there is anything else you would like to share or anything we can help address for you; please don't hesitate to email us at BrandReviews@optimum.com for help anytime. Your feedback is valuable and will help us provide a better experience, and we hope to better serve you in the future. Thank you! ^Andre
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。