extremely inappropriate poor service
Durning the conversation the representative I spoke with demonstrated behavior that I found him to be highly inappropriate and unprofessional., I repeatedly told him I no longer needed services over and over and again and he just kept asking why and would not disconnect my service, he kept saying dont get upset I here to help you, I was on the phone over 12 minutes and he would not agree to disconnect my services, kept asking the same questions over and over , I was pleading with him to please disconnect my service. I had all the info as well, just would not agree to it. I had to hang up. I called back and got a representative name is Rodger he disconnected my service in a timely matter . I was so distraught from the first representative that I had to call my neighbor to sit with me.
Optimum - Rocky Mount からの回答
Hi Donna! This is not the experience we strive to provide and we're very sorry about this experience. We would like to investigate this issue with you to learn how we can improve our services to you. When you can, please message us privately with your Optimum account number, full address, and a brief description of the issue for help. We are sorry to see you go and hope we can better serve you again in the future. Thanks! ^Andre