Optimum レビュー 

If I could give a zero review or no star I would. You are lied to about what you are receiving, and they try to force, you to accept services that you do not want. Do not. And I repeat, do not go with this company. They are the worst

The Customer Service Rep. Named Ali, went Above and beyond his customer service experience that I needed. We were literally on the phone for over an hour trying to get my problem straightened out, he remained professional, and very kind, never once acting like I was a pain in his ass. The optimum service is also Great and very fast and affordable. Thanks Ali, and thanks Optimum... You deserved the 5 stars. God Bless This was in Fort Mohave AZ. Area..

My experience with Optimum in Hendersonville, NC has been beyond frustrating and completely unacceptable. I moved to a location where they do NOT provide service. I contacted them to cancel my “pay-as-you-go” contract and was told I couldn’t cancel — even though they were fully aware they cannot provide service at my new address.
They continued to bill me for THREE MONTHS for services they were physically incapable of delivering. On top of that, they added late fees. Charging someone for a service you cannot provide is outrageous. Adding penalties for nonpayment of unusable service is even worse.
Instead of handling the situation reasonably, they hid behind policy and continued billing for nothing. This feels predatory and completely unfair to customers who relocate outside their service area.
If this is not corrected immediately, I will be filing formal complaints with the Better Business Bureau (BBB), the Federal Communications Commission (FCC), and the North Carolina Attorney General’s Office. Customers deserve ethical billing practices and basic common sense when service cannot even be provided.
Extremely disappointed.

Optimum has never been good, but they have actually lowered the bar even further these days. Sadly they are the only game in town for where I live (like so many victims of these ISP monopolies).

Anyways, I woke up this morning, no internet, router and modem working fine except modem is showing the upstream light is blinking, I figured it's an outage, I contacted them, they said everything is good on their end. They provided no assistance other than the layman stuff that stumps less educated people, Mary kept trying to force a technician upon me to which I declined. I looked further into the matter, since I had my own Docsis 3.0 modem for years, and apparently without proper notice to customers, Optimum updated their protocol and now require a Docsis 3.1 modem, and without notice just flipped a switch over night and prevented communication with these "legacy" modems. I contacted Optimum to complain about this, and let them know I solved THEIR problem and of course they once again tried to have me schedule an appointment with a technician which isn't needed as I already know how to set up a modem and just need a Docsis 3.1 now. Terrible customer service, uneducated reps, who bombard the customer with expensive "solutions" and gaslight because they lack knowledge to actually do their jobs properly.

I give Optimum zero stars.I've been a valued customer for over 30 years. This is unacceptable. I was charged auto pay twice in November 2025, and after complaining was given credit for December. On February 2026, it was charged back on my bill. Stating it was disputed and I received a refund. I used my OTC card and every one knows that with over the counter cards thers no refunds or exchanges. My insurance company contacted optimum over 20 times with transactions and both bills were paid in full and no refunds were issued. This is unacceptable. I'll continue to report this issue with Better Business bureau, consumer affairs, Attorney General Office stealing money frompoor customers that is using a federal government program. I. Highly.don't recommend optimum DON'T ENROLL IN AUTOMATIC PAY ITS BEING MISSED USED BY OPTIMUM AND TAKING EXTRA FUNDS FROM YOUR ACCOUNT AND KEEP GIVING YOU YHE RUN AROUND. THIS MADE ME CRY AND VERY UPSET HOW I WAS TREATED. I'm under Doctors care.THIS IS THE DATES WITH TRANSACTION.NUMBERS THEY WERE PAID. Stop lying Optimìnum 11/20/2025 O500436EA13C 616am. Paid in full 90.65/ /11/22/2025/ 556am O4003FE555AD 90.65. customers this is unacceptable. This has made me very upset and unhappy. ::((((((( I'm contacting Nina Pineda for an investigation Optimum staff have crossed the line with numerous customers lying and stealing money through auto pay. Stop it all ready. Optimum should be ashamed of themselves stealing for long time customers over 30 years. Optimum staff should be ashamed of themselves how I was treated. I hope my insurance discontinue your contract for cable services everything was documented during call. The latest call.was 3/3/2026 and my bill hasn't been rectified. :((((((((

I had a very frustrating experience trying to cancel my Optimum service. When I initially called to cancel because I had already switched providers, I was pressured into staying and offered three months free. I clearly explained that I had already moved on, but the retention process felt extremely aggressive.

Two months later, when I contacted them again to finalize the cancellation, I was told I owed money. This led to multiple back and forth conversations about amounts due, fees, and charges that were never clearly explained up front. From my perspective, it ultimately felt like I was charged a cancellation fee despite trying to cancel earlier.

To make matters worse, my monthly bill had been 65 dollars, and during the retention conversation they suddenly offered to reduce it to 30 dollars per month. That alone makes it feel like I had been significantly overcharged the entire time.

Overall, the experience felt predatory and unnecessarily complicated. Canceling service should not be this difficult.

Switched from Optimum to another internet provider in Dec of 2024. Around April of 2025 I received a modem/router that I never ordered from Optimum, (which I promptly returned to the local Optimum store) and then started receiving a bill from Optimum for internet service I never ordered. I made numerous phone calls and they said they fixed the problem. I made numerous visits to the local store and they said they fixed the problem, but I kept receiving bills. One of the customer service reps finally admitted that they had a salesman signing up old accounts. I ended up having to contact my state Attorney General's office and file a complaint to finally get everything cleared up and then they had the audacity to report nonpayment to a collection agency which I also reported to the state Attorney General's office and had to get cleared up. Stay as far away as possible from this company. Even once you end service there's a good chance they'll sign you right back up without your knowledge. I've contacted an attorney and will be taking legal action for the four months it took me to get this problem resolved.

I would rate this zero if I could. I made a Trust Pilot account just to review this company because it has been one of the most egregious experiences I have had with a product and troubleshooting with customer service.

My phone has not had service for two days, just the service bar constantly searching. There are no outages reported. I went through all the troubleshooting listed on the website. Then I got on the 24 hour chat listed on the website to talk to Samar. What followed was one of the most laughable and frustrating experiences I’ve ever had. I would rather get 100 Pap smears or have to go to the DMV EVERY DAY FOR A YEAR than go through that stonewalling again. Apparently, none of the people who have lines on the account are the account holder and therefore nothing can be done. Well, I AM DONE..with being a customer for this absolute joke of a company. If you are thinking of switching DO NOT. You will regret it more than I regretted my home perm in 1990 or the hobbits regretted going in the mines of Moria. I am switching my service back to my previous provider and leaving this hellscape behind me. Do yourself a favor and run fast and far away.

I purchased a NEBO flashlight approximately six months ago and was initially satisfied with its performance until I contacted the company regarding a defective component. I initially offered to purchase the replacement part, given my assessment of its plastic construction as a potential point of failure.

However, I was informed that individual parts are not supplied and that a full replacement would be issued. I subsequently provided the requested photographs and proof of purchase. Two weeks later, I received notification that: 1) parts are not covered under their lifetime warranty; and 2) the specific model has been discontinued. This situation is concerning, especially considering the potential for widespread issues with this particular component. Given the unit's price point of $30.00, NEBO's business strategy appears to be quite profitable.

If you are seeking an economical flashlight for non-critical illumination needs, the NEBO product may be a suitable option.

However, it is important to note that the manufacturer, a Chinese company, appears to offer limited support for their product beyond its initial presentation and aesthetic appeal.

They are charging me for lines I never approved. I never transferred or even tried to transfer from AT&T yet they have been autopay billing me since October of 2025. When I call to try and cancel they are so rude and horrible. I've gone in to the account they created to turn off autopay feature since they won't except request for cancelation but you can not turn it off. Even though I do not now, nor have I ever used this cell service, they continue billing me. I'm contacting Better Business Bureau if still available and the state attorney of Arkansas in the coming week. Beware of these scammers.

I was without services for 19 of 30 days . Multiple calls produced no results and when I asked for a refund of some of my $220 bill they refused. Worst customer service ever!

I called to cancel Optimum Internet. The service representatives are so rude and pushy and kept me on the phone for 35 minutes.

Sitting here watching two great college basketball games on 206 and 208 and "poof"-- channels 146-226 just do a disappearing act. Did the recommended reset of box with no results. Second and last issue in the short six weeks I've been with them. I know from my last experience that repair will take days even though they will lie and say 48 hours. This is exactly what I've always heard.about them. This company is run by northerns, or as they "nowahtheners.". Hello to their competitor, Direct TV. Will set up installation tomorrow.

Sunday woke up to FOX not working on all six of my cable boxes. I did not call because they have outsourced that to a foreign country and after a long time getting there you will get someone who can barely speak English. I chose to use the chat finally got someone to answer after some transfers and after about 30 minuets FOX came back on whether he fixed it is subject.
I still had one box that the guide worked but no tv picture at all. I explained to the guy this was an old Suddenlink hd box and probably needed to be swapped out since the blue light would not come on. this is after 30 or 40 minuets of resetting the box hdmi. This about an hour and 10 mins after we started he suggested that he send a tech out to look at it. I asked how much that would be and he said free if it was Optimum fault or 60.00. I explained the last time they changed out a bad box the tech swapped an outside splitter so that we would have to pay the 60.00 even though all the other boxes worked out of the same spitter before he changed it.
He then replied it was a self help issue and I should take the box to the nearest location and swap it. That location is 63 miles for me to drive and not happening. How can a company be the only provider and have a location that far away makes no sense. He immediately dropped the chat but not before offering Optimum mobile service LOL. That is not happening.
I am thinking of driving to Tyler and billing them Mileage and time missed from work. I know they won't pay but I can a least take them to small claims court and maybe cause them to see what it is like to be treated like this. They have no customer service and are not close enough to provide it if they did.

One of the mess company which promised a lot but actually there is nothing very bad signal internet is very weak even if you search it’s will take two to three minutes to open paying more money very unprofessional customer service I never recommend this company

DO NOT GET OPTIMUM MOBILE THEY WILL SCAM YOU OVER AND OVER! THEY TOLD ME MY BILL WOULD BE 10 DOLLARS FOR A YEAR IVE BEEN PAYING 60 AND THEY WONT DO ANYTHING ABOUT IT THEN TOLD ME ILL BE FREE FOR A YEAR if I STAY SINCE I HAD ALL THESE ISSUES IM STILL PAYING 60! TRIED TO CANCEL SERVICES TODAY AND THEY WONT UNTIL THE NEXT BILLING CYCLE AND I STILL HAVE TO KEEP GIVING THIS. Company MY MONEY if I want to keep my number! Guess ill have to get a new number once again
Horrible customer service and all are loads and rude deceiving company id leave a zero of i could Scammers!!!!

First speeds are a falsification service is bad we decided to cancel this is the worst nobody speaks English told them we wanted to cancel hr half later thought it was done took modem back to store in branson got a receipt lot of good that did the rude person told me I wouldn't be charged now I get a bill for 2 months called rude and threatening worst service iv ever had stay away theives used car salesmen are better than these people they have know ethics will never use again I hope this helps other senoirs not to use this service shame on this company

Customer service representatives are extremely pushy and the wait was very long. Tried calling to simply get a transfer PIN and it was one long conversation after another. When I initially got a transfer PIN from AT&T it was an automated robot call so everything was so much easier. Optimum: please fix your customer service

The technician came today to install fiber, but instead he switched my service to coax without informing me of any change in pricing. My monthly bill went from $30 to $120, and no one explained this increase to me beforehand. I never authorized a change in service at that price.

This has been one of the worst customer service experiences I have ever had. I have spent over 30 minutes at a time on the phone with representatives who insist they can resolve the issue, yet nothing gets fixed. When I ask to be transferred to someone else, they refuse and continue trying to troubleshoot without success.

To make matters worse, the technician told me he does not actually work for Optimum and is an independent contractor. He even mentioned that hidden fees are common and that customers are often overcharged. Hearing that directly from someone representing your company is extremely concerning.

I am frustrated and disappointed by how this has been handled. A billing increase of this magnitude without clear communication or authorization is unacceptable.

I would give them less. I evicted my roommate but they demand I pay her bill. I offered the court documents and the gentleman that answered my call told me he knew I was her. She left owing me over 4000.00 dollars they want the 140. She owes them and they never had me on bill.
I told him 2 times I could provide court documents.
I told him to add it to her cell phone bill.