Optimum レビュー 

Terrible service, liars, and scammers!! Trying to scam my elderly parents. Company needs to be shut down immediately. Lawsuit loading!

I moved and canceled the service. While I was with them I had over payed on my bill. Called them a few times to get my money back. They told me that would pot it pot back on my card several times but never did. And every time I called. They tried to get me to go back on there mobile phone service. Talking there service is good were i moved to its not.

I use Optimum for cable and internet. They are my only option. My inbox exceeded its limits and bounced incoming e mails. I phoned customer support. I was connected to a representative. Sound quality was poor, the representative was very difficult to understand. He proceeded to switch my phone carrier from Verizon to optimum, against my wishes, while denying he was actually doing that. After much time spent we returned to the e mail problem which was the reason for my call, which I am repairing. I was then switched to another representative which I realized now was an activation of my unwanted phone carrier switch. After twenty + minutes of arguing, the transaction was ( hopefully) voided. Meanwhile I was charged 25$ fee for activation even though that was cancelled. I am disputing that with credit card company. This was one of the worst customer experiences of my life I am 73 years old. This company is predatory, aggressive, and lacking customer relations skills

We have been a customer of Optimum for over three years, not by choice. There are a monopoly in our area and they provide horrific service and terrible customer support. We are currently in a nine day Internet outage,not our first, with more than eight technicians coming out to unsuccessfully reinstate our service. Every time a technician comes out and does one small part of the larger process that needs to be completed they close out their ticket and the system assumes that our service has been restored. What kind of technology company is this? I have never seen such incompetence in my entire lifetime and I’ve been in business for a very, very long time.

I have been an Optimum customer since 2000.In the last few years, my internet-only bill has jumped from $80 to $126. Because of medical bills related to two surgeries in 2025 and ongoing physical therapy, I am running out of money. I called Optimum hoping they would cut me a break. They have done it before, when when husband died.
I rep I got spoke just like a salesman. He told me that I could lower my bill by switching my mobile service to theirs. I have researched Optimum Mobile and found nothing but bad reviews. I said I did not want their mobile service, but he kept relentlessly pushing it on me as if I were a stupid old woman who just couldn’t understand that he was offering me an “amazing” deal for something I didn’t want. He kept apologizing and saying he only wanted to help, but I wasn’t born yesterday, and I resent being subjected to high pressure sales tactics. He was like a timeshare salesman. At some point, a company’s respect for the customer is more important than the money.
So I am now looking for an Internet provider who values their customers, at least more than Optimum does. Verizon is my cell carrier, and I’ve heard FIOS is really good. It’s unfortunate. At the right price, I would have stayed with Optimum. In the 26 years I’ve been with them, this is the first truly terrible experience I’ve had with their “customer service.” He just didn’t listen to me.
Apparently there was some kind of corporate change in 2025. It has not been for the better.

I had a deeply frustrating experience with Optimum (Suddenlink). After canceling my service, they sent me a prepaid FedEx label to return my equipment which I did by dropping it off at FedEx inside Walgreens. I received a confirmation text from FedEx, but Optimum still charged me for the equipment, claiming they never received it. There was no prior notification—they just billed me without warning. I expect an immediate reversal of this charge.

I am extremely disappointed with Optimum. They seem to have a policy of increasing prices by at least 20% every single year without any improvement in service. What is most upsetting is how they treat low-income seniors. On a fixed income, these massive annual hikes make the service nearly unaffordable. It is easily the most expensive provider in the area, yet the value just isn't there. Do yourself a favor and look for any other alternative.

I’ve had a good experience with Optimum Internet, but unfortunately my experience with Optimum Mobile has been extremely frustrating and disappointing.

I was upsold on adding mobile service for only $10 a month, along with incentives like a Disney+ bundle and a free Galaxy A17 device. Based on those representations, I decided to switch my mobile service and also added a second line for my son.

On February 3, 2026, I paid $42.44 for that second line. The service initially worked, but then suddenly stopped. I later found out the line had been canceled.

I immediately confirmed with Wells Fargo that my payment of $42.44 was successfully processed. Despite this, Optimum Mobile denied my refund request and insisted that payment was never received.

In addition, I complied with a request from Optimum’s Fraud Department to submit identity verification documentation regarding the promised Galaxy A17 device. I provided the requested documentation promptly. I then spent hours on multiple calls and chats with different representatives attempting to resolve the service interruption and billing discrepancy—without resolution.

In addition, I never received any communication about setting up my Disney+ subscription and in future calls I was told I was given false information because that promotion was no longer valid. Essentially, I was lied to in order to sign up.

I also emailed the Director of Customer Relations twice and never received a reply.

At this point:

I was promised a Disney+ subscription that does not exist.
I was promised a free Galaxy A17 device that was never delivered.
My paid mobile service was canceled despite confirmed payment.
My refund request was denied despite bank confirmation.
I have spent substantial time attempting to correct errors that were not mine.

It’s incredibly frustrating to be charged for a service that was canceled and then be told the payment doesn’t exist—even after bank verification. The lack of accountability and support has completely overshadowed what started as a positive experience with their internet service.

I would strongly caution anyone considering switching to Optimum Mobile to proceed carefully and keep detailed records of all payments and communications.

This is by far the worse internet company I have ever had. They promised us to pay off our current phones for transferring companies then didnt do it so we were out of phones for a week then we finally got ahold of someone they refused to give us our transfer pin and just kept trying to sale us more stuff awful customer service

What a horrible experience with optimum. Called to get transfer pins to switch our service. I was
on the phone for more than tso hours trying to get the pins. After the first guy ran through all his
deals and I rejected them he transfers me to whoever gets you the pins we suddenly lose cell
service. those pos's cancelled our service before i even got the pins, Vindictive $hit! Then I call
back on a landline (because they shut off our service) the one i spoke to assured me that our
service was still active (yeah right, so why did our phones magically start saying not register on
a network and emergency calls only). Then won't transfer me to get the pins until I give her a
reason that we are transferring our service. By this time I'm getting super angry, I ask for a
supervisor after two minutes she comes back and says two more minutes. After two more
minute gets back on and tells me there is none available, I hang up, she calls back says one will
get back to me with 24 hours. i hang up again she calls back and asks if I still want to escalate
it. I said no, I just want my pin. She then tells me that I have to give her a reason or she can't
transfer me. So we went round and round about that, Finally I said because your customer
service sucks. She wants to know why. WHY!? ARE YOU KIDDING ME!? Then she won't
transfer me without telling her the deal I'm getting. I told her that's really none of your business.
Still won't transfer me. So I lied to her because as I said, none of your business. So I finally get
to the magic man with the sought after pin numbers. He said the same, I have to give him a
reason. I said, ARE YOU KIDDING ME!? Don't you people share information> I've told no less
than four people already. So he goes into salesman mode tries throwing all these deals at me. I
told him after what I've been through with you people today you could make it free for life and I
still wouldn't take it. Tries again, I said did you think I was kidding?. Says I have one last deals,
you can say no and then I'll get you the pin. Told him I'll save us some time and say no now. And
everyone I spoke with had an accent you could cut with a knife. Not being racist either, my wife
is from the Philippines and has a heavy accent, tells me they out source their call centers

Optimum Internet has been a complete disappointment. They lure you in with a reasonable price for the first year, and then suddenly the bill skyrockets with no real justification. It feels like a bait-and-switch.

What’s even worse is trying to cancel; they make it unnecessarily difficult and hit you with outrageous fees just to leave. Customers shouldn’t feel trapped like this.

Definitely not worth the hassle or the hidden costs. I wouldn’t recommend Optimum to anyone looking for transparent pricing or fair service. This company is trash.

HORRIBLE DONT USE!!! Nothing but bad experiences with them, absolute scam

"Optimum is the absolute worst provider for cable and internet service. I signed up about a month ago, and nothing ever works. I've gone through three boxes already, and the service is still consistently down. On top of that, they keep raising my bill for no apparent reason. I'm beyond frustrated—I'd honestly rather spend my nights staring at a wall than pay $200 a month for cable that barely functions. And let's not forget the customer service reps, who are incredibly rude and seem determined to start arguments. Seriously, they're the worst."

Start over. That's how this company could improve. The customer service is crap, the internet service doesn't run properly will have extreme lag/latency, don't even get me started on their mobile service. It's the worse I've ever had and I've had straight talk. Never will I ever use them again nore will I let any of my family and friends use this service. I've worked for cox on the internet side and I've worked on cell towers. This is the worse service anyone could get. They'll ask for different payments to "improve" service because I didn't have the top package. Once getting the "best" they had to offer. It ran exactly like the rest. Same issues. Bluepeak is better, but not by much. Unfortunately when you've only got two choices you've gotta land on one and Optimum is just a waste of money and time. Go to bluepeak or dobson at least you'll get someone from the US that understands and actually cares what you're going through. Instead of just upselling because that's all they are "properly" trained in.

I want to start out by saying that for nearly 20 years I loved Optimum and when other people would complain to me about their cable company I would rave about how responsive and outstanding Optimum’s service was. That changed about five years ago and has gotten progressively worse.

The first problem was when they ran a new line into my house. It was installed through the side of the second story of my house. In the following weeks and months when it rained I had water leaking through my dining room ceiling. A contractor came out and immediately noticed the hole where the cable was coming in wasn’t sealed off in any way. He hit it with some silicon and the problem was solved but the door jamb and ceiling in my dining room was severely damaged. When I confronted Optimum about it they didn’t even express any concern or remorse. They just told me they’re not responsible for anything beyond running the line in the house (which I don’t totally believe) and I need to get a contractor to “make it pretty.” I would gladly have had someone seal it if only I had been told about it.

Then their customer service representatives became nothing more than human websites. There are rarely people in their call center with any more information than the website. They’re literally human chat-bots who use entirely too many words to give too little information. I had to talk to four different people to get a simple answer to a cloud-DVR question. I had to call three times to answer questions about their fiber optic internet service. Suffice it to say their reps are lazy and moronic.

A year ago we were promised a specific reduced price for our loyalty. When the bill came that price was not honored and when I called to confront them they said they couldn’t honor the price. They counter-offered and we landed between the two amounts but I will never forget that they lied about the price they were going to give us.

Recently, having had enough of their nonsense, we canceled our TV service. Unfortunately we have to keep their internet service because it’s the only option in our neighborhood. It took 30 minutes to complete that transaction for some reason but then when they sent the summary of the new bill it included two $15 line items for “Total Care.” We were never told about Total Care, never discussed Total Care, but there it was on the bill. I found out what the service was (it’s a useless service contract for them to fix equipment that isn’t normally their responsibility like your personal router or indoor wiring that you damage yourself). Thankfully we scrutinized the adjusted services and saw this before we were billed for it. They tried to get an extra $30/month out of us for an optional service that we were never told or asked about.

I sent an email outlining the severe decline of their customer service to the person in charge of customer experience at Optimum. It remains unanswered.

Have had Optimum Internet for years paying for 1 gig download. Get <50 Mbps. Have had tech come out to the house at least 5 times over the last 5 years. $80 each time to say they can’t figure out what the problem was, must be my high quality netgear router and higher quality Modem, which all work perfectly. The last time they came out the guy said the lines are so bad, I’m surprised you have any service. The next day a truck came out and worked on the lines for a good 8 hours. An Adminstrator called me and told me I needed to use their router modem, mine was no good. I told him I was not going to pay for it and a monthly fee. He agreed! Now I’m getting charged for the modem and monthly fee. Speed is good now after years of complaining and paying @ $1200 for high quality router modems myself and numerous techs with truck come out over the years. Now they say, well, you just need to pay the monthly fee. Nothing we can do????? Can I speak with your supervisor? No it’s just me… you will have to pay the monthly fee! They suck!

Update on my last review.... I spoke with someone and the matter got resolved thank you so much for helping me

I signed up for their mobile phone service on March 3, 26. The line was not activated for 19 days. I transferred my wife's phone following their instructions and she was without service for 6 days. 25 phone calls to their customer service team and nothing was resolved. To cancel everything was more painful then having an arm amputated with a rusty saw. I had to demand 22 times that my account be canceled, and yet they are still charging me for a line and service I don't have. Next stop is legal action

I wish there was an option to give lower than one star. I live in Leander Texas and we're pretty much stuck with them if we want unlimited internet. They are hot trash. Straight up hot trash worse internet ever goes out at least 2 to 3 times a week.

Virtually impossible to cancel service. When you call they put you on hold and verify your info dozens of times and eventually they just hang up. I'm paying nearly $200 a month for service which is 1000 miles from where I now live and I'm stuck with it . Not a thing I can do . I've called about 11 times trying to cancel.