Optimum レビュー 

The worst custom service ever!!! I tried working with them for over a year, it just got worst and worst. I've been trying to cancel my service for over a month, with no end in site. They do not care about the customers. I wish we could get neg star reviews, i would give them -5 stars.

The absolute WORST! We have been long-time customers on the cable/internet side of the house. When we told the cellular customer service “manager” that the rising cost of the cell service was going to lead us to drop all Optimum services, he replied with “That’s cool…here’s how much you’ll owe us for the phone.” The internet side of the business has amazing customer service. Optimum, you’re being negatively impacted by the so-called customer service of the cellular business. If you’re going to continue common branding, you need to get your cellular house in order!

I recently visited the Optimum store in East Hanover to replace my modem, and the experience was poor from start to finish. The salesperson was unfriendly and left me standing for 10 minutes while they struggled with their system—not once offering a seat.

I requested a new modem, but the associate also handed me a range extender without explaining it was an additional, paid service. I assumed this was a courtesy for a long-term customer, only to find a $10 monthly fee and a $5 one-time charge on my account later. This is a deceptive sales practice.

To make matters worse, the "new" modem had zero indicator lights working once I got it home. It clearly wasn't new or even properly refurbished; it felt like a direct return from another customer that was never inspected. It’s a hygiene and quality risk—you have no idea where this equipment has been. Check your account and your hardware carefully before leaving this store.

If there was a zero I would have give them that. I have been a customer of Optimum for 4 years. I am moving to SC and called to cancel my service. There is no way to cancel online and you have to call. I got a representative who insisted I give her my new address. She said it was required. I said I would not. Then she proceeded to tell me they require it and I said I just want to cancel. She kept at it and I told her I was losing my patience and I just want to cancel at the end of the billing period. She hung up! I called back and found out that she canceled the service at the end of the period. Rude and wasted my time.

We were told by the representative on March 10th to pay $132.04. Now being told that was incorrect and now we have to pay late fees. The representative today can’t see the text I was sent so I am posting here. As a service manager, I stand behind what my employees write, whether that be text, chat or email. Optimum should do the same instead of the standard “lip service” response you get here.

One star, only because it will not let you write unless you give it a star I'll start by saying that this company has to be the biggest worst provider in the world, and talking to them makes you feel like a real fool instead of listening to your problem and then analyzing it, they start with the basic unplug this and wait, now they are the first to tell you it will take about 5 minutes to reboot yet two minutes into the process they will ask you anything yet, come on give me a break after that you are told that you are having trouble with your internet, well guess what you're the provider of internet so as far as I can see you have no idea of what's happening to begin with and if you don't have any idea of what the problem is how the hell can you help anyone with anything, just once try putting yourself in the customers shoes and then maybe just maybe you'll help someone and who knows it will make you feel good about doing your job better, I know that anything that anyone writes or expresses with fall on deaf ears and that my friend is the PROBLEM WITH THIS COMPANY.

They are not capable to provide the services you pay for. Less than a month after internet installation my service went down and they have to send someone out. Today is Thursday and the soonest they can send so.eone out is Tuesday but I am SUPPOSEDLY VIP. I canceled my television service and downgraded my speed. I am not paying 175 a month for services I am not receiving!

I had an extremely frustrating experience trying to cancel my service with Optimum.

I called to schedule a cancellation at the end of my lease and was repeatedly pushed into retention offers that were never presented when I previously asked to lower my bill. While that was already disappointing, the real issue was that the representative canceled my service effective April 7th without my authorization or confirmation.

Now I have to call back and spend more time fixing an error that should never have happened. It’s incredibly frustrating to have your account changed without consent, especially when you’re already in the process of moving.

The lack of transparency, inconsistent pricing, and poor handling of my account made this a really negative experience.

I wish to have my service disconnected on the 4th of April. The guy says- oh no, you can’t turn it off until April 30 and you will have to pay your bill again and then the extra days too. I said no I will not pay it. The bill is in my deceased husband’s name. And my billing cycle ended 2 days ago. If I owed 4 days until it was disconnected I wouldn’t care but I’m not paying any bill and in own my own equipment and in leaning the state! So screw your optimum! This is the most ridiculous situation to outright stealing and price gouging! I’m going to the ftc!

Consumer Reports rates as one of the worst internet services in the U.S.

Internet speed promised never worked
Constant outages
Pathetic customer service
When you want to stop your service, it takes multiple calls and hours of your time. Document all conversations as you will be going back and forth with different people/departments.

No consistent policy. NEVER SIGN UP for Optimum service.

Optimum Mobile: An Absolute Disgrace of Customer Service
I have never in my life experienced a more infuriating, incompetent, and utterly useless customer service operation. Getting a live human being on the phone is nearly impossible, and when you finally do, the communication barrier makes it impossible to get a straight answer. Instead of actually helping, they either transfer you in circles or simply hang up on you — as if your problem never existed.
I called with a straightforward question about my text message usage. What I got was completely fabricated data — the same number repeated over and over, clearly not reflecting my actual usage. This isn't a minor error. This is a company feeding its customers false information about their own account.
Then, to add insult to injury, a representative actually called me back — not to fix the problem, but to inform me that they cannot provide accurate records. Meanwhile, I had another Optimum representative on a separate line who was able to pull the real numbers without any issue. So not only are they incompetent, they are inconsistent and contradicting their own staff.
This company has zero accountability, zero competence, and absolutely zero respect for its customers. Do yourself a favor — run as far away from Optimum Mobile as possible.

DO NOT USE THIS COMPANY! My elderly mother called to cancel her internet and somehow got signed up for a mobile number instead. We spent hours on the phone trying to cancel. Instead they moved us around to multiple agents, dropped the call, and kept starting the conversation over and over again. Instead of cancelling, they just kept offering us discounts, new phones, etc. They clearly have a game plan of preying on the elderly and making it near impossible for them to simply cancel services.

Optimum, once SuddenLink, has the same poor service on internet. Daily, internet loss for months with no improvements. Constantly calling in for outages and poor quality internet. Current cables lines on power poles in our area in Texas are over 40 years old. A lot of the insulation is hanging off the main cable. Trees still are pulling down on many parts of the lines. Every time it rains or the wind blows, this area in central Texas loses internet or the internet is so low no one can even pull up a simple page or view their tv.

Terrible in all aspects.
I could not log in to the app with active glitch. Could not reset user or password. Could not get to live person. When finaly I created a new ID and reciver temporary password with live person the app send me again to create a new password and again I was not able to do it do to glitch in the system.
I give up after 1 H.
I cen get to my bank account and reset password but can not get to optimum account. It is ridiculous!!!! Is there a worst costumer support then optimum??? I hope not

I've been a customer for 11+ years as optimum is the only cabled internet/tv option in our community. i believe their service has been good, but once or twice a year i need to call them after they increase prices to get the price lowered. My last effort was in january, and we agreed to a price of $144/mo. now, 2 months later, they have yet to charge me $144 (amounts have been higher), and the bill for the upcoming month is $204, so called again. after calling them out on their lie, i was told that there was no record of our call and price agreement. BUT they could offer me a price of $144 (coincidence that it was the same number?) if i drop the internet speed down to 300 mbs, and eliminate the 'land' line. How can they consider themselves an honest, ethical company that people should want to do business with them?

Following up on my last post: after Optimum agreed to disconnect my service on March 17, they still charge me. I called again (10 days later) and they had no record of it! Now they want to charge me for the time in between and they want to upsell me more stuff. Another 40 min wasted with a rep who doesn't listen. This is a VERY bad customer service, these folks should be banned from doing business.

VERY unreliable connections (down a lot) and terrible customer service. When asked for a refund for NO service provided they quickly disconnect from the chat. Being greedy does not pay long term.

Constant outages while company takes no responsibility. They expect their customers to fulfill their side of the agreement by paying for the service, but aren’t held accountable for providing the service we pay for. Worst part is when you work from home and need the internet functioning in order to pay the bill for it and when your area is locked in to only use their service. At this point I would not even consider moving into an area that’s locked in to their service in the future.

The only reason I use Optimum internet is because I literally have no other choice. Where I live, they are the only option for home internet. Ever since I moved to my current home, Optimum has been the worst internet experience I have ever had. There are constant outages, and their customer service is absolutely egregious. I work from home and rely on having a stable, steady internet connection. Today marks the second day in a row where I have had a 6 hour+ outage that has prevented me from getting work done. They never offer any sort of condolence besides a "we're sorry" and I'm getting very sick of it. The moment ANYONE else becomes available, I will be immediately terminating my contract and never using them again.

Not getting what I paid for an entire year. Wrong router/modem installed. They aren't taking responsibility in understanding that they stole money from me and deserve a fair compensation.