Opulenté レビュー 

Opulenté からの回答

2026年4月7日

Thank you for taking the time to share your experience.
We'd like to address a few points, because we think the full picture looks quite different from what's described here.

Discount: We're sorry the registration discount didn't apply automatically. Our support team offered to honor it on your next order, which is the standard process when a code isn't applied at checkout. We acknowledge this isn't ideal and are looking at ways to make this smoother.

Return policy: We do not offer free returns for preference-based reasons, and we're transparent about this. What we do offer is a full refund with no return required if there's a quality issue, and all we ask for is a photo. We never received one from you, despite requesting it. That offer still stands.

Quality: Our cases are made from premium polycarbonate, which is a deliberate material choice. We understand it may not match everyone's expectations, but we'd still invite you to send us photos so we can assess whether there was an actual defect.

Support: We take this seriously. Rude communication is never acceptable on our end, and we'll look into the interaction. That said, we do ask customers to provide evidence of quality issues before issuing refunds, which is a reasonable and standard practice.

Phone model selector: This is valid feedback, and we're actively working on making the menu clearer to avoid any confusion between models in the same series.

Delivery: Estimated times can vary by region, and we're sorry it took longer than expected to Croatia.

We're reachable at info@opuelnte.eu if you'd like to resolve this directly.
Opulenté Support

Opulenté からの回答

2025年12月29日

Hi there, thank you for sharing your honest feedback.

We are glad to hear that the shipping and print quality met your expectations, but we are truly sorry that the fit and feel of the case did not. A loose corner or a slippery feel is definitely not up to our standards, as our cases are designed to be secure and comfortable in hand.

Please contact us directly at info@opulente.eu with your order details. We would love to look into this for you and make sure we take care of it, whether that means sending a replacement or finding another solution that works for you.

Best regards,

Opulenté

Opulenté からの回答

2025年12月29日

Thank you so much for the 5-star review! We are thrilled to hear that our support team was able to help you through the process and that your boyfriend loves his new case. It is great to know it is holding up well against those drops, that is exactly what we aim for! We can’t wait to welcome you back when you are ready to pick out a design for yourself. Thanks again for choosing Opulenté

Opulenté からの回答

2025年8月20日

Hi,
We’re truly sorry to hear about your experience. At Opulenté, we aim for the highest standards in both design and quality, so your feedback is concerning to us. This isn’t the level of craftsmanship we want to deliver.

Our team would like to look into this further and make it right for you. Could you please reach out to us at info@opulente.eu with your order details? We’ll review the case with our quality control team and offer you a suitable solution, whether that’s a replacement or a refund.

Thank you for bringing this to our attention, your satisfaction is very important to us.

Warm regards,
The Opulenté Team

Opulenté からの回答

2025年8月8日

Hi,
We’re truly sorry to hear you feel this way about your case, this is far from the standard we set for our products. Every Opulenté case is made in Europe, using premium materials with a multi-layer printing process designed for durability and vibrant detail, so what you’ve described does not reflect our usual quality.
We would like to make this right for you. If you could contact us at info@opulente.eu with your order number, our team will be happy to arrange a replacement or discuss other solutions. Your satisfaction matters deeply to us, and we want you to experience the premium protection and style Opulenté is known for.
Thank you for sharing your feedback, it helps us maintain and improve the standards our customers expect.

With care,
Opulenté Team

Opulenté からの回答

2025年8月8日

Hi,
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear you’re happy with the quality, delivery speed, and our communication. Your recommendation means the world to us and inspires our team to keep delivering premium products and service.
Enjoy your new case, and we look forward to seeing you again at Opulenté!

With appreciation,
Opulenté Team

Opulenté からの回答

2025年8月8日

Hi,
We’re delighted to hear you had a great experience with us! ✨
Knowing you’re happy with the product and quality truly makes our day.
Thank you for choosing Opulenté, we can’t wait to serve you again.

Warm regards,
Opulenté Team

Opulenté からの回答

2025年5月27日

Thank you so much for your feedback!
We’re thrilled to hear the case arrived so quickly and that the design impressed you. Providing great value and premium aesthetics is what we aim for, and your words truly affirm that. Appreciate you choosing Opulenté!

– Team Opulenté

Opulenté からの回答

2025年5月27日

Thank you for giving us a chance — we’re so glad you did!
It means a lot to hear that our product and service exceeded your expectations. We’re committed to quality in every detail, and it’s wonderful to know the design and experience resonated with you. Looking forward to having you back when it’s time for your next case! 🌟

Opulenté からの回答

2025年3月25日

Thank you for your kind words! We’re thrilled to hear that you love the design and quality of our cases. Your support means the world to us! 😊✨

Opulenté からの回答

2025年2月25日

Thank you for your feedback, and we’re truly sorry to hear that the case did not meet your expectations. While we strive for the highest quality, it sounds like something went wrong, as this is not the standard we uphold.

Regarding MagSafe, it is an Apple standard, and until Samsung fully implements and defines the Qi2 standard, we cannot add built-in MagSafe magnets. It could interfere with certain internal components like the S Pen and others, as Samsung devices are not currently designed for full MagSafe compatibility.

We’d love to make this right—could you please reach out to us via email with more details? We’d be happy to find a solution for you.

Looking forward to hearing from you!

Best,
Opulenté Customer Support

Opulenté からの回答

2025年5月27日

Thank you so much for your kind words and 5-star rating! 🌟
We’re thrilled to hear you loved the product and had a great experience with our service and shipping. Your support means the world to us!

– Team Opulenté

Opulenté からの回答

2024年12月7日

Thank you for sharing your feedback.
We understand your disappointment and truly regret that our return policy didn’t meet your expectations. Your review seems to reflect your frustration over being unable to return a product after the 14-day return period had passed, as outlined in our policy.

At Opulenté, we strive to provide clear and fair guidelines while maintaining a premium customer experience. While our return policy adheres to industry standards, we did offer you a personalized solution—a significant discount on an alternative product that may better meet your needs.

We value all customer feedback as it helps us improve.

Warm regards,
The Opulenté Team

Opulenté からの回答

2024年12月3日

Thank you so much for sharing your thoughts and for supporting Opulenté! We’re thrilled to hear you love our designs and appreciate the tree-planting initiative. Your support means a lot to us. 🌱

We’re sorry to hear the quality didn’t fully meet your expectations. Your feedback is incredibly valuable, and it’s comments like yours that help us identify areas where we can improve. We’re already exploring ways to enhance the durability and feel of our cases while maintaining their unique style.

Thank you for helping us grow and improve – both as a brand and for the planet!