Oran Care ロゎ
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Oran Care レビュヌ 6

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TrustScore 5段階評䟡の2.5

2.7

圚宅医療サヌビス
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䌁業情報

  1. 圚宅医療サヌビス
  2. ホヌム ヘルパヌ業
  3. 高霢者介護
  4. トレヌニング センタヌ

圓該䌁業による蚘述

Oran Care is an award winning Fife-based home care provider, rated 5 (Very Good) by the Care Inspectorate. We take pride in making sure we only recruit the highest quality of staff to support older people to live independently with dignity and respect in the comfort of their own homes. Committed to raising the standard of care at home, we provide person centred, relationship focused care and offer a range of dynamic services to suit the needs of each client. To learn more about our services, please give us a call on 01334 652987 to talk to one of our advisers.

連絡先

2.7

期埅以䞋

TrustScore 5段階評䟡の2.5

6件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

I find Oran Care lacking in caring for


I find Oran Care lacking in caring for their clients, they change times constantly and don’t let the client know, and don’t reply to phone calls when things go wrong, it is very stressful not knowing what is going to happen on a daily basis

2024幎10月14日
自発的なレビュヌ
Oran Care ロゎ

Oran Care からの回答

Dear Alison,Thank you for the feedback. We're sorry your experience of our service has not been to the highest standard and this has caused you stress. I'm glad that we have had the opportunity to speak to you and your son and that issues around times and communication have been resolved. I understand our Care Coordinator will keep in touch with you and continue to review the times so any issues that arise can be dealt with immediately. Kind Regards Audrey

5぀星のうち1の評䟡

Left a review which was adequately


Left a review which was adequately true.. left out the part where they were signing there notes calling my parent a different name so there legally binding files then became falsified documents should anything have happened .

They do not keep carers updated on things either

But Oran did not like this review and tried to get trust pilot to remove it but I didn’t say anything bad or that wasn’t true

2024幎7月5日
自発的なレビュヌ
5぀星のうち1の評䟡

Oran "Care?"

Total lack of continuity of care. Couldn't even guarantee the DAY we required. Once a rapport had been established with a carer we were advised it didn't suit their rota and they couldn't guarantee we would get them again. For this reason we regretfully have to go through the process of searching for another care service.

2023幎9月5日
自発的なレビュヌ
Oran Care ロゎ

Oran Care からの回答

I'm very sorry to hear that you are unhappy with the delivery of our service. Continuity of care is one of our key objectives and we work hard to maintain this at all times. Our staff work a rotating pattern that allows them to have days off, including every second weekend. This means that we cannot send the same member of staff every week. I appreciate that it is difficult having to go through the process of searching for another care company and hope you can find one that better suits your needs. Please do not hesitate to contact us if we can help in any way.

5぀星のうち5の評䟡

Oran Care provides home care of a very high standard.

I have used Oran Care for 18mths to provide care for my uncle. firstly just to visit twice a week to do shopping but gradually he has needed more help and for the last 6 months has had a daily visit to check he is OK. I have nothing but praise for the help the care team are giving him, they always let me know if they have any concerns and recently they asked if they could add an additional visit at the end of the day as were concerned he was forgetting to lock the door in the evening. It is called a "Tuck" visit - just a 30 min visit to check all is fine.
He has no family nearby and I live 250 miles away so can only visit once a month. It is a real comfort to know he is having good quality care in his own home.
The admin team are very supportive and helpful when I have any questions and I am contacted every 6 mths to review his care package. Invoices are always sent promptly which I feel is another good sign of a well run business. I have no hesitation in recommending Oran Care to anyone looking personal care in their own home.

2021幎3月4日

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