Orbit レビュー 1,187

I would give this company zero stars!

I am absolutely DISGUSTED with this company. 5 weeks my mum and dad have been without heating. My mum has made countless phone calls to be told someone will be out. 9 people have been out and know the issue and say they will be back to fix it no one turns up. Again she will call! I have had to buy heaters to now keep them warm! I have raised complaints and gets us nowhere. I am now going to getting legal advice and I have now told my parents to stop paying rent this may start getting their attention.

The best thing is I have written a bad review before about this awful vile company because again you couldn’t get things sorted
They are in their 60s my dad is disabled

Just had new windows put in Fabulous job Really polite and considerate work crew I had no mess very professional

Megan has helped me today with an issue over fencing that has become hostile and is damaging our property. She was so helpful, understood my concerns and has escalated this to get resolved. Very pleased with her support.

I’ve got a leaking tap that’s using a lot of water each day and they will not repair for another month. Which obviously is costing me. The person I spoke to on the chat wasn’t the most helpful or polite either

Regan was really helpful + honest sorting out a repair of street lamps. Offered to arrange a call for when repairs would commence and keep me in the loop. Really appreciate it, thanks Regan!

Trying to contact orbit as one of their properties they manage in Stratford upon Avon has a boundary wall against mine and it’s fallen down causing damage. Impossible to get through to anyone and no response to online emails or forms. Thinking now I’ll have to take legal action against them. Disappointed that a housing association managing flats and being paid for this service won’t maintain the property and could potentially kill someone with walls falling down onto other properties

The customer service agent Regan was polite and helpful at all times although he could not resolve the issue himself, he has directed me to the right channel

Just gone to stage 2 complaint procedure, Orbit are a non communication housing association. I have a bathroom/wetroom which needs urgent replacement. I've had several operatives attend take photos and saying needs replacing, waste pipe needs to be lowered water not draining away, wal tiles blown. Works should have been done in February this year, Orbit cancelled the works, not even contacted! I should have been decanted, but told to wash in the kitchen sink or health centre, neither was ever going to happen. Now I'm having surgery and a recent xray shows more deterioration to my lower back, due to Orbit. Has been referred back to a property manager, who's sitting on it. Orbit try to control the narrative hoping tenants will give up. No department talks to anyone, they get given Tasks, which are ignored, requests to call back ignored. We should have listened to Orbit tenants and stayed away! Contacting my M.P. and the Ombudsman once stage 2 completed, or should be!

Very helpful hopefully will sort problem

Warwickshire Sales team were amazing. Jacqui, Zoe and Givette. Cannot say the same for the builder. Moved in, an overwhelming number of snags. This included heavy clay gardens which was heavily compacted and allowed for flooding and water pooling around the house which goes against the NHBC guidelines. Roof joists weren’t even connected and broken beams. Poor quality mastics, wood worm in banister, amtico flooring that has been poorly laid, leaking shower, poor plastering work and grout that has been redone numerous times but still turns to a paste when wet. All repairs had taken months for Orbit to sort out.
Still waiting on grout work to be sorted.
I would not purchase an Orbit home again based on our experiences.

Do not use these they move all sorts of stuff out the way and don't put it back very disrespectful I bet they wouldn't like me doing that in there home

The company Sent by Orbit were first class , friendly ,knowledgable and courteous.

Live chat was easy to use and the person dealing with my request was helpful and polite

Orbit couldn’t even be bothered to send me any notification by text, email or post that I was due a gas safety check, in the end they were sending me final notice letters where they were insinuating legal threats against me for failure to comply even though the fault was theirs to begin with.

They’re happy enough sending their newsletters out by email to pretend they care so you know they have the capability to, just not when it’s for important maintenance purposes.

When I phoned to complain about the experience, the operator replied with “Yeah, sorry, that happens sometimes.”

Such a lovely representative for Orbit
who was very helpful to me

When you speak to the customer service team they help as much as they can xx

A woeful and incompetent organisation. Please do not get caught up in the slick PR and marketing.

Poor communication, lack of transparency over service charges for services that are either not delivered, or delivered to a very poor standard with no quality assurance.

Update 22/10/25.

Dear Orbit,

I would reply to your Trustpilot request, but do not seem to have received any communication from you.

Every time I've needed orbit to do a repair etc always helpful staff very friendly and polite cannot say a bad word about them keep up the good work

The person I was chatting to was helpful and gave me some good advice

Well what can i say. After informing Orbit Housing Association about the condemned electrics in this property for over 19 months, and confirmed by 4 electricians that a full re-wire is needed as it's a serious health and safety issue, Orbit have done absolutely nothing.
We have storage heaters that run off a sperate board, and when all the power switches are flicked off on that board power is still being supplied to the heaters. So even after informing Orbit of this electricity hazard they still say it's ok to use.
Also ive found out that the communal electric door and lighting have been wired up to run off individual tenants properties. We pay a service charge to Orbit for this and yet we all get billed by British Gas, as shown in the bill breakdown for the same thing.
Orbit, you really need to stop avoiding the health and safety issues in this property and address them with the correct procedure. We no you have a reputation of doing bodge & patch-up job's with Fortem, but you really do need to honour your duty of care to your tenence and not just bang on about the rent, because that's all your ever interested in.

HEALTH & SAFETY issues in this property that you are well aware of yet have done nothing in 19 months:

(1) Hazardous Electrics
Full re-wire needed.

(2) Asbestos removal
From through out the property.

(3) Mould & Damp