Orca レビュー 25

The Orca team has been extremely helpful in answering all my emails about finding an appropriate wetsuit for open water. I was travelling to London from Europe and wanted to find a store there, so they pointed out two stores. My time was limited. So the team helped me out in finding out all the information I needed prior going to actually try on a wetsuit. In this way I knew what I was looking for with respect to model, size, thickness and based on the temperature of the water in my country. They seem to have great expertise. My questions were answered and explained in detail within a few of hours. The option of posting from Spain to London was also made clear, which is good to know for future orders.

I have experienced a great customer service!
The shop I have bought my new wetsuit from went offline, but Orca did kindly exchange the wetsuit to the correct size for me. I am more than pleased. The quality of the wetsuit is very good as well!

Leider super schlechte Qualität. nach nur 12x gehen die Nähte auf. Wir bereuen den Kauf. Ich als ehemalige Leistungsschwimmerin weiss auch, wie man solche Anzüge richtig anzieht. Kundenservice war auch mangelhaft. Wir wurden dafür verantwortlich gemacht, dass Nähte aufgehen; wir waren Schuld, dass das Material richtig dünn wurde nach nur 12x. Wir haben immer Handschuhe getragen und auch der Anzug war in der richtigen Grösse. Klares Ungenügend . Wir gehen wieder zurück zu Arena