OROA レビュー 46

Wonderful service from the team. I am happy with the assistance I've received. Currently sourcing more products for my new upcoming projects in Miami and Boca Raton. I always find those unique pieces you can't find anywhere else.

Ordered a vase 20 days ago. Checked repeatedly why it hasn't shipped because of "quick shipping." The only response is "thanks for your patience," despite the request for a refund. Infuriating. Will challenge with my bank.

⚠️ 11 semaines d’attente !!
Commande le 04 août ‘25, tapis d’un montant de 5500€, SESTRI 3 x 4m.
Arrivée le 17 octobre ‘25.
Ils m’ont gâché l’été.
11 semaines d’attente dans le non accompagnement quasi ABSOLU.
Comportement lamentable.
Premier envoi sans avoir attribué le montant adéquat au transporteur, alors que moi j’ai réglé la livraison Premium, le tapis a été retourné chez eux par le transporteur.
Ensuite, des réponses évasives, mais très très rares, insécurité totale pour rassurer le client.
Incompétents et pas le moindre souci pour mon inquiétude : « ça arrive, on reste à votre disposition, peut-on vous aider avec autre chose ? »
Leurs coordonnées téléphoniques que pour meubler leur site, JAMAIS en presque 3 mois, seulement répondeur qu’ils occultent royalement. Comme ils occultent la centaine d’e-mails, ils m’ont envoyé 5/6 réponses entre autres, pour m’accuser de ne pas avoir fourni les détails de l’adresse, ils ont osé utiliser ce subterfuge.

Colis arrivé dans un sale état, trois mois de stockage j’en sais pas où….tapis d’une valeur de 5500€ !!
J’ai réceptionné le tapis.
Des plis très marqués et la peur de l’évolution de son état, vu qu’il ait été entassé et entreposé, j’en sais pas où, sur les routes en Fr et ailleurs, font que le lendemain de son arrivée j’ai demandé un retour.
Il a été récupéré le 28 octobre, on est le 10 janvier ‘26 et pas de remboursement.
Et pour magnifier le tout, ils disent que le retour sera à ma charge.

Ils ne répondent plus, prête à constituer un dossier pour leur intenter une ACTION EN JUSTICE.

Je peux fournir des photos pour valider mes dires, date de commande et date d’arrivée.

The rug I ordered is beautiful. looks perfect in my bedroom.

Arnaque! Don’t buy from them. They don’t respect the delivery and you’ll be lucky if you recover your money

Arrived on time and great customer service! Will purchase again from them, great design.

Good service, easy delivery. Love the chairs I received.

Hace más de un mes realicé la compra de una librera y, hasta el momento, no he recibido la entrega. Me confirmaron previamente que ya se encontraba en central, sin embargo, he escrito en varias ocasiones y no obtengo respuesta.
Este tipo de servicio genera desconfisnza

We’ve worked with Oroa for our apartments in New York and later in London. They offer an excellent selection of European brands—many of which are hard to find in the US and no longer delivered in the UK. The team went above and beyond to ensure timely delivery, with a very friendly crew. This is our third time working with them, and we couldn’t be happier.

Update 1/8/2026: This company refuses to give me a refund even though they never delivered the table to me. Their partner also emailed me to ask me to remove my reviews in exchange for the refund. I am now pursuing legal action against them. Simply disgusting how I've been treated by this company.

I was excited to get a table from this company and they really let me down. I should have read the other reviews before I made my order. I have been in touch with their Spain office, who never answers the phone, and their US office. I would absolutely not order from this company unless you are sure they can deliver to your location and you don't mind wasting thousands of $$$ (they stole $3600 from me). I am suing this company in order to ever get my money back.

J'ai annulé une commande le 11 février 2025 d'un montant de plus de 1800€, moins de 24h après l'avoir passée, ce que permettent les conditions générales de vente du site. Depuis le 11 février après avoir reçu la confirmation d'annulation de la commande je n'ai toujours pas été remboursé.
J'ai relancé à plusieurs reprises le service client par mail, téléphone, chat, et malgré mes relances le remboursement n'a toujours pas été fait le 16 juin 2025.

This website is crook : I'M in trouble with the French Oroa for more than one month as I purchase a Eichholtz Cabinet that I never recieved. It's a shame, beware of this company : they stole my money !

Great selection of European brands. We took 2 lounge chairs for our living room, good experience with the white glove service. I recommend.

we ordered a curved modular sofa from the brand Eichholtz, we are very pleased with the result.

Ordered 2 chairs and 1 coffee table from them. The chairs from Ethnicraft came packed very well. They are comfortable and chic. The coffee table was packed up in a crate, so the marble wouldn’t be damaged. Shipping company was fast and called me 1 hour before delivery.

Shopping at OROA.com was fantastic. They offer a wide variety of brands at great prices and the customer service was amazing. Plus, the delivery times were impressively quick. Highly recommend!

I got scammed by this company and they don’t answer… They send any refund and I am in a lawsuit process with them.

Ordering with oroa was easy. Took a bit of time for the delivery but they have responsive customer service. Delivery was fine, at the end really happy with our corner sofa. Thank you Max for your help.

I love my chairs!! They look so much better than I thought. Now I need to find a coffee table for them :)

We ordered early March and we took delivery a couple of weeks later. Delivery was easy. Satisfied with the products.