Oronova レビュー 100

Oronova からの回答

3日前

Dear Customer,
Hello!
Thank you very much for taking the time to provide us with your feedback. We are delighted to hear that you are satisfied with our service!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to contact us. We are always here to assist you.
Sincerely,
Oronova Customer Service Department

Oronova からの回答

3日前

Dear Customer,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating this situation must be.
At the time, we responded promptly and stayed in communication with you, while also contacting the shipping carrier to investigate the issue. According to the tracking information and delivery confirmation (including a photo), the package was marked as delivered.
However, we understand that the courier’s delivery process and lack of notification can cause inconvenience, and unfortunately, this part is handled by third-party carriers which we cannot fully control. That said, we take your experience very seriously.
We have reached out to you via email and would be more than happy to arrange a reshipment for you to ensure you receive your order. Our goal is to resolve this matter properly and restore your confidence in us.
Thank you again for bringing this to our attention. We truly appreciate your patience and the opportunity to make things right.
Best regards,

Oronova からの回答

2026年3月27日

Dear Customer,
We have previously communicated with you and initiated an investigation with the platform’s support team. According to the results, we have not withheld any commissions; the issue appears to be related to your orders. We have been actively working to resolve this matter.
We recommend contacting the platform’s support directly for clarification regarding your orders. For any other questions, please feel free to reach out to us via email.
We would like to emphasize that we have always paid our affiliates fairly and have never withheld commissions. We remain committed to handling all affiliate matters transparently and professionally.

Oronova からの回答

2026年1月20日

Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service

Oronova からの回答

2026年1月19日

Dear Customer,
Thank you for sharing your feedback. We apologize for the extended delivery time due to shipping delays, even though the order was within the USA. Please rest assured that such delays are very rare, and we are taking extra steps to improve our logistics management.
Regarding your note about the missing product instructions, we would be happy to assist you. Please contact us at info@oronova.com
, and our team will be ready to guide you and ensure everything works properly.
We truly value every customer and sincerely appreciate your patience and understanding.
Best regards,

Oronova からの回答

2025年9月20日

Dear Customer,
Thank you sincerely for taking the time to share your experience—we truly value all customer feedback, as it helps us identify areas for improvement and better serve our community.
First, we want to address your concerns with full transparency. At our company, we have strict quality control processes in place to ensure every product shipped meets our standards, and we never intend to send faulty goods to any customer. If you received a product that does not meet your expectations due to quality issues, please rest assured we are ready to resolve this for you promptly: we can arrange for a brand-new replacement to be sent to you at no additional cost, as long as you can share photos or details of the product issue with us.
Regarding return shipping, we want to clarify that our website’s shipping and return policy clearly states that customers are responsible for return shipping fees. This policy is displayed prominently in the “Returns & Refunds” section to ensure all customers are informed before making a purchase, and we never aim to mislead anyone—there is no intent to deceive, and we apologize if this part of the policy caused confusion for you.
We understand your frustration and would like to work with you to make things right. If you are still experiencing issues with your order, please feel free to contact us directly at info@oronova.com. Our customer service team will respond to you as soon as possible and do our best to find a satisfactory solution.
Thank you again for bringing these matters to our attention. We hope to have the opportunity to address your concerns and regain your trust.
Sincerely,

Oronova からの回答

2025年9月4日

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and completely understand your frustration. Please rest assured that we take every customer concern very seriously.

According to the tracking records, your package has been marked as delivered, and the carrier has also provided proof of delivery. Unfortunately, once a package is confirmed as delivered, any loss or theft is beyond our direct control—something we deeply regret as well.

At the moment, we are actively communicating with the shipping company to initiate a claim on your behalf. This process may take some time, but please know that we are doing everything possible to resolve the matter as quickly as we can.

If you would like updates or further assistance, please do not hesitate to reach us at info@oronova.com
. Our team is always ready to support you and ensure a satisfactory resolution.

We truly value each and every customer, and we greatly appreciate your patience and understanding.

Sincerely,

Oronova からの回答

2025年7月29日

Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service

Oronova からの回答

2025年7月22日

Dear Customer,

Hello！We are truly sorry to hear about your unpleasant experience and fully understand your frustration. A failed delivery is never the outcome we want any of our customers to face.

Please rest assured that we have been in close communication with the shipping company and have been actively investigating the matter. Unfortunately, the courier has confirmed that a compensation claim cannot be processed. However, we would like to emphasize that this situation is also a loss for us, and we would never act in a way that harms our customers’ interests.

We have reached out to you via email with proposed solutions, including possible ways to make up for your loss. We remain committed to resolving this matter in a fair and respectful manner.

Thank you for your understanding.

Sincerely,

Oronova からの回答

2025年7月18日

Dear Customer.

Thank you for contacting us and we apologize for your disappointment.
We understand that you have been waiting longer than expected. Please note that shipping times are sometimes affected by factors such as delays in processing by local carriers or customs, which are beyond our control. Nonetheless, we have checked your order and can confirm that the package has been delivered, and we have sent you updated tracking information to your e-mail address so that you can monitor the delivery of your shipment.
Please let us know if there is anything else we can do to help you.

Best regards,

Oronova からの回答

2025年7月4日

"Dear Customer,

Hello!

Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!

We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.

Warm regards,

Oronova Customer Service"

Oronova からの回答

2025年7月4日

"Dear Customer,

Hello!

Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!

We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.

Warm regards,

Oronova Customer Service"

Oronova からの回答

2025年7月4日

"Dear Customer,

Hello!

Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!

We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.

Warm regards,

Oronova Customer Service"

Oronova からの回答

2025年7月4日

"Dear Customer,

Hello!

Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!

We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.

Warm regards,

Oronova Customer Service"

Oronova からの回答

2025年4月17日

We are deeply sorry for your experience and we fully understand your frustration.

Allow us to clarify: we have communicated with you several times and we would like to assure you that we have never refused a refund in cases where a product defect has been clearly verified. As part of our standard policy, we kindly ask you to provide us with a short video to help our team verify the issue. This step is crucial for us to accurately and efficiently process your refund request. It is not our intention to cause you any inconvenience.

However, since we have not yet received any valid proof of a product defect from you, we are unable to adopt a more appropriate solution at this time.

We are a trustworthy and reputable company that stands by our commitment to each and every customer. If you have any further questions or concerns, please feel free to contact us. We sincerely value your trust and will continue to support you throughout the process.

Thank you again for your interest. We sincerely hope that this matter can be resolved to your satisfaction.

Best regards,
Oronova Customer Service Team

Oronova からの回答

2025年3月27日

Dear Customer,

Hello!

Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!

We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.

Warm regards,

Oronova Customer Service

Oronova からの回答

2025年3月24日

Dear Customer,

Hello!

Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!

We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.

Warm regards,

Oronova Customer Service

Oronova からの回答

2025年3月27日

Dear Customer,

Hello!

Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!

We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.

Warm regards,

Oronova Customer Service

Oronova からの回答

2025年3月10日

Dear Customer,

We sincerely apologize for the inconvenience caused. After reviewing your case, we found that the proof of delivery image was updated later, but you might not have received it.

We will resend the delivery details to you via email, including the proof of delivery image and the contact information of the carrier. The tracking system shows that your package has been marked as delivered.

If you have any further questions or need assistance, please don’t hesitate to reach out. We are here to help and will continue to support you in resolving this matter.

Best regards,