Osborne Training レビュー 109

Osborne Training からの回答

4日前

Thank you for taking the time to share your feedback, Shelley. We are sorry to hear that you feel disappointed with your experience, and we appreciate the opportunity to clarify a few points for anyone reading your review.

Accreditation
The Total Taxation course you enrolled on is not advertised as accredited. It is delivered as a standalone vocational training programme, and all core materials are created, reviewed, and updated internally by our academic team.

Course Content
The core course materials remain available in full. The items you referred to as “removed” were optional Beta trial resources that were temporarily made available to gather learner feedback. These were not part of the advertised curriculum or the course specification. After reviewing feedback, including yours, we removed the Beta items to avoid confusion and ensure all learners follow the same verified content.

Refund Request
Your refund request was declined because it fell outside the 14‑day cooling‑off period. As this did not occur, we were unable to process a refund.

Additional Support
The offer of an additional month of access was made as a goodwill gesture to support your learning, not as a replacement for course quality.

We understand that this situation has been frustrating for you, and we respect your right to share your experience. If you would like to discuss anything further or provide additional evidence for review, our complaints team remains available to assist.

We also wanted to make you aware of an important point regarding the reviews you have posted. We have identified that multiple reviews have been submitted about the same course under different names. Trustpilot’s guidelines require that each customer leaves one genuine review based on their own experience, and posting multiple reviews under different identities is not permitted under their platform rules.

We are not asking you to remove your feedback — you are fully entitled to share your experience — but we do need to ensure that all reviews comply with Trustpilot’s policies. If multiple reviews continue to be posted under different names, Trustpilot may remove them or take action on the account, as this is considered a breach of their terms.

We wanted to bring this to your attention so you are fully informed and can avoid any issues with your Trustpilot account.

If you would like to discuss any part of your complaint further, our team remains available to assist.

Osborne Training からの回答

2026年4月10日

Thank you for your feedback. We take all reviews seriously, but we are unable to locate any learner or enquiry under the name Karl Postlethwaite. Because of this, we cannot verify the concerns raised.

Most of our training programmes are fully accredited by various accreditation bodies, and our support team and tutors are available throughout each learner’s journey. If this review relates to a genuine experience, we would welcome the opportunity to investigate it properly. Please contact us directly with your registered name and enrolment details so we can look into the matter.

Osborne Training からの回答

2026年2月12日

Thank you for taking the time to share your feedback. We are sorry to hear that your enquiry experience didn’t feel as helpful or personalised as it should have been.

We aim to provide clear, tailored information to every prospective student, and I appreciate you highlighting that this wasn’t your experience. Our website includes detailed information on every courses we offer, additionally advisors are available to clarify any further questions you have. Your comments have been shared with our team so we can address this internally and ensure our communication is more responsive and specific to each person’s needs.

We never want anyone to feel they are receiving generic answers, especially when making an important decision about their education. Your feedback helps us identify where we can improve, and we are already reviewing our enquiry-handling process to prevent this from happening again.

If you’re open to it, we would be very happy to personally answer any outstanding questions you may still have over the phone. You can reach us directly at 02036087179, and we will ensure you receive the detailed information you were looking for.

Thank you again for bringing this to our attention.

Osborne Training からの回答

2026年2月12日

Thank you so much for your kind words, Vaibhav. We’re delighted to hear that you found Osborne Training a great place to begin your accounting journey. Offering flexible online and classroom options at accessible prices is exactly what we aim for, so it’s wonderful to know this supported your experience.

We really appreciate you taking the time to share your recommendation, and we wish you every success as you continue progressing in your accounting career.

Osborne Training からの回答

2026年2月12日

Thank you so much for your wonderful feedback. We’re delighted to hear that you found the training comprehensive and that our team supported you throughout your studies. Providing helpful, understanding guidance is something we take great pride in, so it means a lot to know this was your experience.

We truly appreciate your recommendation and are thrilled that you couldn’t fault the service you received. Wishing you continued success in your accounting journey.

Osborne Training からの回答

2026年2月12日

Thank you so much for sharing such a thoughtful review. We’re really pleased to hear that you felt supported, especially during moments when things felt overwhelming. Starting an online learning journey can be daunting, and it’s completely understandable to be cautious — your concerns were valid, and you handled everything responsibly.

It’s wonderful to know that our team was able to give you the clarity and reassurance you needed. We’re especially glad that the guidance you received helped reduce stress and made the process of planning your exams more manageable and affordable.

You were never a “tricky” customer — you were simply making sure you had the right information, and that’s exactly what we’re here for. We truly appreciate your trust in us, and it’s great to hear that your experience with Osborne Training, both now and during your Level 2, has been positive.

We’re wishing you every success as you continue your studies, and we’re always here if you need further support.

Osborne Training からの回答

2026年2月12日

Thank you for your kind feedback. It’s great to hear that you’ve found the support from our team helpful throughout both your learning and exam preparation. We’re committed to making sure every student feels confident and well‑guided, so it’s wonderful to know this has been your experience.

We truly appreciate you taking the time to share your thoughts and wish you continued success in your studies.

Osborne Training からの回答

2024年1月27日

Thank you for your feedback. We can definitely look into that and your feedback is very valuable to our team as it motivates us to provide all of our students the best possible services.

Many thanks again for your kind words and please keep in touch with our team for any support you need!

We wish you all the best for your AAT journey.

- Student support team, Osborne Training.