OtterBox レビュー 

In my experience all the bad OtterBox reviews are true.

Tried to send back an order for a refund, lots of emails saying they were authorising a return number, eventually received return acceptance and return address.

Posted items back by recorded/signed for Royal Mail next day delivery. Received emails daily saying their customer services were dealing with the return.
Then, an email asking if I could send proof of postage, despite OtterBox having signed for delivery. Luckily I had proof of postage and a screen shot of the signed for Royal Mail delivery. About 10 days after sending photographs of both, I received a refund.

Not sure what would have happened if a hadn’t kept records of postage and delivery.

Avoid at all costs.

Will never use them again. They forced me to call in to use a discount code and I had to sit on hold for a good 45 minutes. The shipment was supposed to take 2 days via FedEx. It took a week and half to get to me and my inquiries were rebuffed by their customer service. When I finally got my package, it wasn't what I ordered and I demanded a refund. Their customer service said they waived the return fee, but the email said I owed a returned fee. I am disputing via my credit card company. I do not recommend them.

This review relates to online buying experience via the OtterBox website, NOT the products themselves, which, having bought before, are good. All previous purchases have been from UK outlets but on this occasion, I bought direct as OtterBox were offering a significant discount. However, my advice, if you need your product quickly, get it from elsewhere. Although the website purports to be a UK site, products are despatched from the Netherlands. I could have fetched it quicker myself…. on foot! They are soooooo sloooooooow! My item took ten days to even reach the UK courier, and not before I had to query what was happening with OtterBox customer service and another three for delivery. For the saving I made, with hindsight, I’d rather have paid full price and got it next day from elsewhere. I expected way better service.

Tried contacting customer service regarding a replacement for my faulty case and they restricting to me to replace it with a random flip case that im not interested in as the originally product is out of stock. They have now ignore my emails after trying arrange a different replacement or refund.

I researched and bought the Otterbox Lifeproof cover for my iphone because I wanted the best protection. Disappointingly, my phone fell out of my trouser pocket but as the case was undamaged, I didn't realise that my phone had been damaged. I then noticed that my photos were coming out blurred and when I opened the case to clean the lense I found that the back of my phone was almost cracked in half. This case was definitely not 'lifeproof'. How can the case be intact but the phone inside it was supposed to protect be so damaged. The case obviously isn't doing its job. They offered me a replacement case - even though it wasn't damaged - but I don't trust this brand anymore.

Awful customer service. Received a product that was faulty, followed the complaints procedure and no response. So left with a case that cannot be used. Would avoid this company at all costs as left with a product that I cannot use.

Got their glass installed at the Apple Store. In 3 months in just peeled off itself. I reached out to their customer support, eventually they sent me 2 spare glasses and the system they have to install it is the worst on the market. Don't recommend them and is never going to use their products again.

I bought an Otterbox defender case for my iPad Air, 4th generation. The buying process was straightforward and delivery was reasonably quick.
The case looks nice and holds an Apple Pencil in place securely with the flap that holds the case shut; this was something I wanted as it’s so easy to loose your Apple Pencil in a ruck sack or worse, knock it off when in the street and not notice. It also folds down relatively flat for writing with an Apple Pencil which I like.
The downside is that when you fold the cover flap to use the display in the more upright stance, it keeps suddenly sliding flat as it slowly slips from its upright position and then looses grip and slips flat. This is annoying as it happens a lot and could easily have been avoided by placing a high friction material on the cover to prevent this.

Waited ages for delivery and they sent the wrong phone case. Can’t use the upgraded phone without the case. Absolutely fuming

Bought a new iphone 16 case. Took a week to receive and buttons don't work on either side. Useless for actually using on a phone.
Emailed Otterbox for their returns process and received an email using their abbreviation's (RMA ?) with little or no explanation and stating a further email would be sent, probably to my spam folder - not received that further email to date. Was told that postage to return item was not covered by them notwithstanding their product being faulty. Would absolutely avoid this company and their products.

I bought a screen protector and receive the wrong item. I have tried countless times to contact them but no response.
Also, I have a phone protector that has broken and again no response.

On 28 October 2024, l placed an order for a phone case, screen protector, power bank and a car USB port. I have not received any of these items, nor have l received any responses to multiple emails that l have sent regarding the status of my order.

It is disappointing to experience such delays and a lack of communication from a reputable brand like Otterbox. In contrast, my daughter, who ordered a case from Apple on the same day, received her delivery the next day.

I am now considering cancelling my order and purchasing a case from an alternative retailer that can meet my delivery expectations. I had hoped to trust in Otterbox for quality and service, but this experience has been extremely unsatisfactory.

I would like an update on my order or confirmation of cancellation and a refund if a resolution cannot be reached swiftly.

I ordered the iPhone Pro 14 case, OtterBox Frē Series for MagSafe. Apparently all singing and dancing. When I received it, I could not scroll anything on the screen and the buttons on the side would not work properly. It appears to be a very cheap product. I have tried numerous times to contact them for a return address, and I am being ignored. Do not waste your money!!!

No customer support phone number. Only email which took a long time to respond. I wanted to cancel my order when I realised immediately upon ordering that the timeframe for delivery was very long. They said no option to cancel or for me to pay for expedited delivery.

I placed an order to the wrong address by mistake just after moving house. After very promptly asking them to change the address on the order (about 5 minutes after order was placed), it somehow got delivered to the old address anyway. Two weeks later, no apology or real understanding of the case has been communicated to me, and though (through various canned responses) they claim to have sent another delivery I do not have a tracking number or any information. I will be seeking a refund if the tracking info doesn't appear very soon. Avoid!!

Terrible company do not buy anything from them they do not answer emails phones or process returns.

After contacting them numerous times to query the delay in delivery and each time being told to “wait a bit longer “, I have finally been told a bulk lot of orders (including mine) they despatched has gone missing!!!
I hope my refund doesn’t also “go missing”! Dreadful customer service.

Trying to process a return due, but after completing the section on their website I do not receive any instructions by email on how to return products to get a refund, also return shipping costs are not covered.

I ordered a pink case and received a grey instead. I send them a message few times and no-one replied. I can't even start the return for the item. Seems like no-one there to contact..

Ordered a ‘heavy duty’ OtterBox Symmetry Folio Case for my daughter’s iPad ahead of starting secondary school. The cover clearly has insufficient and defective glue so is coming apart after light use at home. OtterBox refuse to replace under warranty saying it’s Amazon. Amazon say it’s OtterBox. Doing further research on the case it’s clearly a common fault they refuse to acknowledge. Avoid.