OtterBox レビュー 

This company doesn’t honor its own return and refund policy. My case was returned over a month now and I never got my money back.

Return Number: 0050638437

Incident Number: 10269656

Sadly this is all I have if anyone would like to explain to me why this is

A year back, some psycho on the street attacked me. He knocked my phone out of my hand and sent it flying onto the concrete, then he kicked it and stomped on it, all while trying to shove me over. I was fine thanks to my fight or flight kicking in (in the "fight" direction), but I expected my phone to be trashed. Not so! It survived with barely a scratch because of my Otter Box. I needed a good case because I am a clutz, but my loyalty is cemented (like the sidewalk it was kicked across) after that.

Ordered a new iPhone and came to OtterBox on the same day thinking they were a good company with premium products.. Nope! I waited for dispatch information for 3 days and when I finally got an update, to my horror OtterBox use Evri! It took a week for them to deliver my case so I spent a week worrying about scratching or damaging my phone. I would not purchase from OtterBox again, the case itself was £37.99 and it’s so cheap, nasty and flimsy. I had to double check it wasn’t a knock-off but no, they really are just rubbish cases.

OtterBox Defenders have been protecting my iPhones since they first hit the market. I have dropped my phones many times over the years, The Defender lives up to it's name! Over all those years and very heavy wear only one holster has had a clip break but they did not hesitate to send me a replacement at no cost. Today I just received my order for a Defender for my new iPhone 15 Pro and all the accessories such as chargers etc. One little detail on the order was wrong, I received a black car charger instead of a white one as ordered but the customer rep made it all wonderful and is sending me a black charging cable to match, no hassle. I am a customer for life!

Not even a year, already broken.
I bought a SYMMETRY PLUS case for my iPhone in August. It started losing its lime colour on the side in September after a few weeks of usage. A few months ago I noticed the edges were starting to get deformed and a bit loose.
Yesterday the left side and the bottom detached and made the case unusable since I no longer trust it to protect my phone.
I had several cases during the year - all of them a lot cheaper and nicer and they all lasted longer.
I am truly disappointed by having wasted money on this company and will 100% not recommend it to anyone since even trying to contact their website support on the EMEA side seems to be a major headache ...

The worst Cases, plus always crying about them pics on ebay, this company is big joke not seriuos people. Shame on you

When my parcel finally got despatcjed the courier left it out in public despite being at home. This means it was stolen and I never received it. After several emails to otter ox all I received was a reply saying it was delivered. I sent a reply advising It was indeed delivered but NOT TO ME. They stopped responding at that point even after several emails. Will have to now do a charge back on my card. Absolutely awful company. AVOID AT ALL COSTS!

AVOID AVOID AVOID
I bought an otterbox defender case for my s23 ultra via amazon, after a few days of use the case had scratched all edges of my brand new phone. I contacted otterbox customer service and they told me there’s no guarantee that the case won’t cause damage to a phone and that basically I should suck it up.
I was absolutely shocked and disgusted that a big company like this will have no regard for its customers nor their own reputation.
As for the product itself it’s very cheap plastic flimsy and looks horrible on the phone, looks like something from a pound shop and so I wasn’t too suprised when I discovered the damage it had caused to my phone.
I ask anyone thinking of purchasing anything from them to re-consider as you risk damage to your phone and otterbox stance on the matter is simply WE DONT CARE.

I recieved a phone case and an Alpha flex screen protector for my phone but it was the wrong one.
I returned it via tracked delivery and they have recieved it.
I have recieved the refund for the phone case but not the screen saver which is ridiculous as they were returned together in the same package. I have tried to contact them but just keep getting generic emails saying they will contact me which ofcourse they never do.
How do l get my money back from this dreadful company?

My 2 in 1 charger broke after a few months, contacted otterbox and they sent me a replacement, thanks

At the start of August I ordered a screen cover and a defender case for my iPhone. They took a week or so to arrive, and I was surprised to find they were both scratched! I was really disappointed as my previous Otterbox product was good. I found it difficult to find a return portal on the Otterbox Europe website and had to email them; they replied saying they were looking into it. I had to chase them twice before they eventually provided me with an address in the UK (but no return label, so returned at my own cost). Otterbox have refunded me for one item but not the other and now I am having to chase that! Very poor service and sad that their products were not up to standard.

I’ve previously found these cases to be just brilliant but my new iPhone has not yet left it’s box because I’ve waited almost two weeks (and waited in my house for three whole days when Otterbox used Evri as their shipping agent who have never attempted delivery); I’ve not received anything from Otterbox

No helpful response from “customer support” at all.

I’m disappointed

If I could give them minus 100, I would. They are an absolute disgrace. I am trying to return the Otterbox defender series case for iPhone 11 as I found it had a distinctive chemical smell to it and really couldn't cope with using it because of the smell. I have messaged them many times now, you cannot get in touch with them by telephone. They say that they are going to send me an automated email with the returns details (I cannot understand why they didn't give me this information in the email they sent to tell me they were going to send it!!!) and I have been awaiting this information for over a week now. What on earth are they doing to take so long in giving me the returns information? It must be run by AI bots and not humans. I am stuck with a product that cost me £42.99 and is of no use!

My sister is awaiting her phone cover and it is being delivered by Evri - they are totally useless as well and appear to have run out of time to deliver the item. Not sure if she will receive it either.

How are these companies legally allowed to exist. There is non-existent customer service. You cannot speak to anyone. I would never purchase anything from them ever again.

I absolutely abhor companies who don't care about their customers as well as using this damned AI rubbish with no telephone contact. This appears to be the way many businesses are going!

So I ordered an Otterbox Watch strap for my Apple Watch ultra. I’ve had a couple of phone cases and felt I could trust them. Compared to many aftermarket straps it was expensive. It took forever to arrive despite saying 3 days when I ordered it. Communication with them was slow and frustrating, where they would respond to part of my question. When it arrived I tried to keep an open mind but it just feels like cheap rubbish. The clasps feels like something from a Christmas cracker, there is no way I am trusting this strap on my 850 quid Apple Watch. The rest of the strap is supposed to feel like soft like silicone or something! but it feels more like hardened cardboard if I’m honest. I feel like the whole experience was frustrating, no such thing as costumer service these days. The only thing this strap is good for is helping my Apple Watch sell when the time comes as I can at least advertise it as having a spare Watch strap and hopefully the new owner won’t be tempted to use it. Shame, waist of time and money. Yes I could probably return it but I’d have to pay for the return then wait until retirement for a refund. It’s just disappointing and sad.

My phone case was starting to split, I contacted Otterbox who referred me back to Amazon who I purchased it from. Amazon wanted nothing to do with it, and referred me back to the Otterbox who said they would review my claim.
After providing them all the required information they state the phone case is now discontinued so that's it.
Complete waste of time

I have used Otterbox cases for iPhones and iPads for quite a while, I gave up on cheap alternatives sometime ago. My current case and belt holster is on my iPhone 12 Pro Max, also using the screen protector which has cracked on a recent drop but saved the main screen and is still fine to use. My belt clip recently failed, one of the corners just snapped off as I was clipping the phone back in. On the off chance that it was covered with the warranty I visited the website. After signing in I found that it was covered. The ordering of a replacement was simple and within about a week my new holster had arrived, even the delivery was free. I consider this excellent customer service and am very grateful to the hard working Otters, nice one.

After seeing the other reviews I wasn’t hopeful, however, contacted customer services as my case I bought back last year, around 6 months ago had broken. The case is solid, and the top of their range so unsure how the seal came away. They promptly arrived and this morning I received a new replacement! Thanks very much.

I bought a case from Otterbox & thought it was going to protect my IPhone 14 pro max until I accidently dropped it and it cracked my screen protector and also damaged the edges of my phone really annoying don't recommend.

I am only giving 1 as there is no 0. I am still waiting for my order which apparently has been lost. Waited the 72 hours asked for, no reply to any of my emails. Wish I had checked Trustpilot before ordering. There is no customer service. I would never recommend them to anyone. If you have no customer service you don’t deserve a customer base. AVOID.

I bought FRE MAGSAFE IPH 14 PROMAX BLACK OT2 case and AMPLIFY ANTIMICROBIAL IPH 14 PROMAX GLOBAL screen protector on 13th Feb 2023 and received several days later.

On receipt, the case was to big for what I wanted, so I ordered SYMMETRY PLUS IPH 14 PROMAX BLACK OT2, which is perfect.

I wanted to return the FRE MAGSAFE IPH 14 PROMAX BLACK OT2, so completed the online returns form and received an automated response 24th Feb 2023 saying: "Thank you for contacting OtterBox. Our customer service agents are actively working on your request, and will reach out to you via email if any additional information is needed"

It is now 16th March 2023. I have sent several emails yet to received a response and out of pocket of £79.99.

If you are ordering a case make sure that you are 100% sure its the right case otherwise you will have issues returning.

Products from OtterBox are great, however the customer service is shocking and will not buy their products again as in my opinion communication and aftercare is just as important as the product.