I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him w... もっと見る
🛑AVOID OTTO CAR Very poor customer service. Emails are ignored or not properly read, and the service is not professional at all. Renita from the PCN team has been particularly unhelpful and does not... もっと見る
The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my querie... もっと見る
企業情報
Otto Car について
当該企業による記述
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
当該企業による記述
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
連絡先
192 Goldhawk Rd, W12 9NS, London, 英国
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4.3
優良
2554件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 72％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bad service just like weflex
Bad service just like weflex
Client taken the car any inquiries asking for help reply late
Asking for holiday rent didn’t get back 3 days then payment is need to pay they wait till paid day then they won’t need to do rent holiday
Service bad
2026年7月15日
自発的なレビュー
Otto Car からの回答
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like the opportunity to look into this further and understand what happened. Please email us at complaints@ottocar.co.uk with your details so our team can follow this up with you directly.
We look forward to hearing from you.
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Had the greatest experience with Abu at…
Had the greatest experience with Abu at Otto car. He was very helpful through out. Cars were cleaned and charged. They catered for my every needs. Will highly recommend to visit the Streatham branch they are great.
2026年7月22日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team made sure everything was ready for you.
We appreciate the recommendation and will make sure your feedback is shared with the team at Streatham. Thanks for choosing Otto Car!
Paid out within 7 days
Dealt with an Insurance and Intervention Specialist named Josh S from start to end. I received a call on the day of the accident, and was kept informed the whole way. I was compensated for the repairs within 7 days which exceeded my expectations - 10/10 service. Thanks Josh.
2026年7月17日
自発的なレビュー
Otto Car からの回答
Thanks for the fantastic review! We’re really pleased to hear you had such a positive experience and that our team was able to support you throughout the process and keep you updated.
Abdullah was very helpful and professional.
Abdullah was very helpful and professional, taken me through every steps carefully and made my experience wonderful. As a new driver I would definitely recommend this company.
2026年7月17日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team was able to guide you through the process and make everything clear.
We appreciate the recommendation and wish you all the best on the road. Thanks for choosing Otto Car!
I am so pleased the the quality of…
I am so pleased the the quality of service I received from Mr Abdullah today. He was very kind, patient in listening, and very professional in customer service.
Kudo to him!
2026年7月16日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team provided such a helpful and professional service.
We’ll make sure your kind words are shared with the team. Thanks for choosing Otto Car!
I came to Shepherd’s Bush today to hire…
I came to Shepherd’s Bush today to hire a vehicle and was welcomed by Ash, an excellent employee who provided outstanding customer service. He was ready to answer all my questions and was very friendly and knowledgeable. Thank you very much, Ash. You made the rental process easy, clear, and transparent.
2026年7月16日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team made the rental process easy and straightforward.
We’ll make sure your feedback is shared with the team. Thanks for choosing Otto Car!
Do not get a car from here you have…
Do not get a car from here you have been warned. Customer service was ok 2 years ago now it’s completely non existent, you cart book repairs because no1 responds to your emails, you cart book holidays because no1 responds to them and they are just left pending while they keep saying you the invoice for that week you have booked off and you cart get them to book a service in on time. Stay well clear you have been warned
2026年7月16日
自発的なレビュー
Otto Car からの回答
We’re sorry to hear about your experience and we appreciate you taking the time to share your feedback.
We’d really like the opportunity to discuss this with you and look into what has happened. Please email us at complaints@ottocar.co.uk with your details so our team can follow this up with you directly.
We look forward to hearing from you.
I had their car on rent to buy for…
My name is Elton Castagnetti,
I had their car on rent to buy for 3months,
They charge your account for something you didn’t do or haven’t used, awful customer service. The car was stolen, not my fault at all and they still charged me £1000 pounds excess , stay away from them ,terrible!
Now I’m out of pocket and mentally de stress.
2026年6月15日
自発的なレビュー
Otto Car からの回答
Thanks for taking the time to share your feedback. We’re sorry to hear about the experience you’ve had and understand that having a vehicle stolen can be a very stressful situation.
Unfortunately, as with most insurance policies, settling a theft claim does involve payment of the applicable insurance excess. This is a standard part of the process.
If you would like any further information regarding the claim or wish to escalate any concerns, please email complaints@ottocar.co.uk and our team will be happy to review this with you.
Abu and Travis were amazing they went…
Abu and Travis were amazing they went above and beyond staying late to help ensure I get an amazing car. They have set me up cleaned my car and ensured I was happy. This is elite service.
2026年7月15日
自発的なレビュー
Otto Car からの回答
Thanks for the amazing review! We’re really pleased to hear you had such a great experience and that our team went above and beyond to make sure everything was sorted for you.
We’ll make sure your feedback is shared with the team. Thanks for choosing Otto Car!
I like the service and it is 10/10
2026年7月15日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you’re happy with the service and appreciate the 10/10 rating.
Thanks for choosing Otto Car!
Thanks Joyita for today
Thanks Joyita for today; you’re spent more effort; Thank you
2026年7月14日
自発的なレビュー
Otto Car からの回答
Thanks for the review! We’re really pleased to hear you had a positive experience and that our team went the extra mile to help.
We’ll make sure your feedback is shared with the team. Thanks for choosing Otto Car!
Masoom helpful tried sending documents…
Masoom helpful tried sending documents 3xs after difficulty accessing portal. Got it all sorted in the end. Thanks
2026年7月13日
自発的なレビュー
Otto Car からの回答
Thanks for the review! We’re glad to hear our team was able to help get everything sorted after the issues accessing the portal.
We appreciate your patience and thanks for choosing Otto Car!
I want to say my thanks to member of…
I want to say my thanks to member of Otto Car’s staff Ash for his professional approach in customer oriented service related to establishing rent to buy car hire agreement and all questions connected with that.
2026年7月9日
自発的なレビュー
Otto Car からの回答
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional and customer focused support throughout the process.
Providing clear guidance and helping our customers with any questions they have is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you throughout your journey with us.
OTTO FAMILY
The Team in Shepherd’s Bush were top tier … who were extremely busy at the time but helped me get into a car. I will always be returning to the Otto family. Customer service from Harris and Reuben was excellent.
2026年7月9日
自発的なレビュー
Otto Car からの回答
Thank you for taking the time to leave us such a fantastic review ❤️
We're delighted to hear that you had such a positive experience with the team. Providing a welcoming and helpful service is something we take great pride in.
We really appreciate your kind words and are pleased to welcome you to the Otto family. Thank you for choosing Otto Car and we look forward to supporting you on your journey. ❤️
Wonderful service was done by Abdullah
2026年7月8日
自発的なレビュー
Otto Car からの回答
Thank you for taking the time to leave us a review.
We're delighted to hear that you received wonderful service and appreciate you sharing your feedback with us.
Thank you for choosing Otto Car. We look forward to supporting you again in the future.
Great expression and he helped me
Great expression and he helped me
Abdullah great guy.
2026年7月7日
自発的なレビュー
Otto Car からの回答
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a great experience and that our team was able to provide helpful support. Providing excellent customer service and making sure our customers feel looked after is something we always aim for.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Abdullah was very nice and easy
2026年7月7日
自発的なレビュー
Otto Car からの回答
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and found our team to be helpful and easy to deal with. Providing a friendly and straightforward service is something we always aim for.
Thank you for choosing Otto Car. We appreciate your feedback and look forward to supporting you again in the future.
Otto Car からの回答
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our service efficient. Providing a smooth and straightforward experience for our customers is something we always aim to deliver.
Thank you for choosing Otto Car. We appreciate your feedback and look forward to supporting you again in the future.
Ash was very helpful
Ash was attentive to details in explanation, very helpful in answering questions. Took care of everything. I am very happy with his service!!
2026年7月6日
自発的なレビュー
Otto Car からの回答
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received helpful and attentive support from our team. Providing clear explanations and making sure our customers feel confident throughout the process is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
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