I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him w... もっと見る
🛑AVOID OTTO CAR Very poor customer service. Emails are ignored or not properly read, and the service is not professional at all. Renita from the PCN team has been particularly unhelpful and does not... もっと見る
The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my querie... もっと見る
企業情報
Otto Car について
当該企業による記述
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
当該企業による記述
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
連絡先
192 Goldhawk Rd, W12 9NS, London, 英国
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4.3
優良
2554件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 72％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mr Abdullah I received a best service…
Mr Abdullah I received a best service from Abdullah today
2026年8月5日
自発的なレビュー
Otto Car からの回答
Thank you for your kind review!
We’re really pleased to hear you received great service from our team. We’ll be sure to pass on your feedback and appreciate you taking the time to share your experience!
Otto Car からの回答
Thank you for your feedback!
We’re pleased to hear you had a positive experience with our customer service. We really appreciate you taking the time to leave us a review!
Abdullah was very friendly and helpful…
Abdullah was very friendly and helpful with my onboarding. I just hired the vehicle so I can’t say much about how is this rental going to unfold but they seem eager to help, they walk you through and explain the most important aspects and are willing to answer all the questions you have.
2026年8月3日
自発的なレビュー
Otto Car からの回答
Thank you for taking the time to share your feedback! We’re pleased to hear that you found the onboarding process smooth and that our team was friendly, helpful and happy to answer your questions.
We hope you have a great experience with your vehicle and look forward to supporting you throughout your rental!
Abdullah
I received a best service from Abdullah today. I got car at Shepherd Bush excellent service and he’s a great member in ottocar.
2026年8月3日
自発的なレビュー
Otto Car からの回答
Thank you for the great review! We’re really pleased to hear you received excellent service and had a positive experience with our team. We’ll be sure to pass on your kind words. All the best with your new car!
Amazing experience from Mr Henny at the…
Amazing experience from Mr Henny at the Northfields such an amazing young man always helpful and kind ! I will definitely speak with him if I need any further help
2026年8月3日
自発的なレビュー
Otto Car からの回答
Thank you for your fantastic feedback! We’re so pleased to hear you had such a positive experience and found our team member helpful and kind. We’ll be sure to pass on your lovely comments.
We look forward to assisting you again in the future!
I want to use this opportunity to thank…
I want to use this opportunity to thank Abdul (first point of contact with ottocar) in hammersmith hub, kevin formerly at hackney hub but now at ilford. Ottocar Colindale car repair member and lastly Megha(over and beyond,last impression, customer service) thank you all for being helpful to me.
However,PCN or fine team and account department need to improve on low assimilation and dessemination of informations, rather than just allowing drivers to run into hundreds pounds of debts before forcefully dipping their hands into drivers pocket or threateneing drivers to pay.
Overall, well done ottocar, i will come back next year for another car. cheers. A A GBADEBO.
2026年7月30日
自発的なレビュー
Otto Car からの回答
Thank you for taking the time to leave us a review. We’re really pleased to hear, in most cases, you had a positive experience with our team and appreciate you recognising the support you received.
I would like to recommend Otto Car
I would like to recommend Otto Car, I had an accident Josh helped me out a lot and dealt with the whole process swiftly, I was happy with everything.
2026年7月31日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear that our team was able to support you after your accident and make the process as smooth as possible.
It’s great to know you felt well looked after and received the help you needed. We appreciate the recommendation and thanks for choosing Otto Car!
I have been speaking with Vasant…
I have been speaking with Vasant Choudary from the servicing team and his level of professionalism and integrity has been exemplary. It’s been very difficult over the last 12/18 months to get things done with the servicing department but he has been excellent.
2026年7月28日
自発的なレビュー
Otto Car からの回答
Thanks for taking the time to share your feedback. We’re really pleased to hear that you had such a positive experience with our Servicing Team and that the support provided made a difference.
We’ll make sure your kind words are passed on to the team. Thanks for choosing Otto Car!
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Great team in Shepherd’s Bush
Great team in Shepherd’s Bush. Special mention to Kieron and Abdul Razak for taking care of me.
2026年7月28日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
the person who help and advice me is…
the person who help and advice me is unbleveble his name is ABDULLAH SO nice and easy to talk to him and very very helpful person thank you to him.
2026年7月28日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Good customer service
Good customer service, professional and polite staff named Ash
2026年7月27日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Abdullah
Excellent service and was smooth how everything Is done within one hour completely new to otto Car
2026年7月27日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
My experience with OttoCar has been…
My experience with OttoCar has been extremely disappointing\.
From the beginning, the vehicle had several faults that affected its safety and reliability\. I repeatedly reported these issues to the Service Team and the Complaints Team, but my emails were either ignored or I received no meaningful updates\. I also sent several emails to the Payment Team, Complaints Team, and Service Team regarding both the vehicle issues and payment concerns, but no one responded\. In addition, there was no communication available via phone, which made it impossible to get any proper support or answers\.
Despite continuing to chase for repairs, the problems remained unresolved\.
What I found most frustrating was that while my concerns about the vehicle were not being addressed, I continued to receive frequent emails demanding payment and warning that the car would be immobilised if I didn’t pay the outstanding balance\. It felt like collecting payments was a priority, whereas customer safety and proper support were not\.
I tried to communicate and even requested a payment plan while the vehicle issues were being dealt with, but the overall communication was extremely poor and the level of customer service fell well below my expectations\.
Overall, this has been a very bad experience and I would describe OttoCar as the worst company I have dealt with in terms of communication and customer service. I would not recommend OttoCar based on my experience Customers deserve prompt responses, proper support channels, and fair treatment when they report legitimate safety concerns
2026年7月25日
自発的なレビュー
Otto Car からの回答
Thank you for sharing your feedback.
We’re sorry to hear about your experience. Unfortunately, we have been unable to identify your account based on the information available in this review.
We have sent a request for further details so that we can locate your account, review the concerns raised and provide the appropriate support. Once we receive your details, our team will be able to look into this further.
Good
Abdul have me 5 star service from his side and very helpful and accommodating.
2026年7月24日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Ash amazing service
Ash
Quite professional & pleasant in assisting with getting things sorted
2026年7月24日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Very good service from abdullah
2026年7月24日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Ash was very helpful
Ash was very helpful, he gone through every detail of the rental process with me and made it easy to understand, the service at the hub in general is good with friendly staff and no long waiting times. Recommend and again thx to Ash for his professional and friendly service.
2026年7月24日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team made the rental process clear and easy to understand.
We appreciate the recommendation and will make sure your feedback is shared with the team. Thanks for choosing Otto Car!
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Ash was very helpful with the service…
Ash was very helpful with the service today. Would recommend
2026年7月23日
自発的なレビュー
Otto Car からの回答
Thanks for the great review! We’re really pleased to hear you had a positive experience and that our team was able to provide helpful service.
We appreciate the recommendation and thanks for choosing Otto Car!
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