Outbacker Insurance レビュー 1,031

It was straightforward and easy to compare with other deals

gave a quote and sorted policy straight away

My son travelled last year with Outbacker insurance and they were so helpful with minor things i asked got a quick response and professional attitude My son is travelling again so instantly I chose Outbacker insurance as i know they are very good...

They are very quick and helpful to respond to any medical emergencies. I felt very safe in their hands and I was reimbursed my hospital expenses. Although the claim process does take a very long time which is the only negative.

quick to answer the phone - helpful in finding best quote and cover for the trip. Patient, never felt I was being rushed to make decision. Empathetic

Submitted a claim 4 months ago and have had no response apart from the automated email. I’ve chased up my claim with no avail which I very annoying as I paid over £300 for this policy. I was going to renew however after the shocking service I’d never use this company again. Please could I get a response!

Claim number - 21641018

User-friendly website and so easy to find all the necessary information. Cost-effective price as well. So happy with my decision.

Nicky was a cheerful voice on the end of the phone and was quick and efficient in helping with my query.

Advised to call claims line and waited 3.5 hours on hold and spoke to nobody.

I eventually emailed and got a reply. I took out backpackers insurance and was advised during my emergency time in need where my father passed that I couldn’t be flown home due to not having a return flight booked. Why would anyone backpacking having a return flight booked ? I insured myself for australia and New Zealand so I couldn’t physically guarantee where I would be in order to book a return flight.
Now i am going to be out of pocket by over 2 thousand pounds. Why offer insurance if you have no intention of paying when it’s needed.

I have since passed this on to my mother whom is a lawyer and she will be thoroughly looking over the fine print. I’m a student studying law and I can’t be sure but from my understanding this can’t be just advised in fine print but rather needs to be highlighted on the page when you take out insurance.

I called and asked for all details before taking this insurance out and was assured repatriation would be covered for emergencies, it happens and now they won’t cover. Seek legal advice and pursue a legal case against this company if this has also happened to you. We will eventually be compensated for this matter.

Company is unethical and it speaks boomers when the claims line doesn’t answer after 3.5 hours.
How anyone can be expected to wait this long in emergencies is a disgrace.

Find insurance elsewhere. This company is a budget option designed to never payout, they always find a loophole.

I was met with such a friendly and warm welcome. The customer service operative answered all my questions and I got everything I came for on that call and more with the great customer service I received so thank-you!

I submitted an insurance claim to them and never heard back despite emailing them several times. Not sure if this is legal? Really disappointing as I paid over £300 for the insurance.

ClaimNo 21629928

Went with Outbacker for travel insurance to cover my working holiday and encountered a situation where I needed to amend my policy to include winter sports after already arriving abroad. Tomas and Zyreena were quick to respond and answer my queries to make sure I was covered for my travel activities. Thank you!

I had to call and make a change to my policy and Susie was extremely helpful on the phone. She sorted everything out and took extra time to make sure I was happy.

I have used Outbacker several times and have always been really impressed! I spoke to Tomas this week and he was really helpful and efficient in resolving my query. Great customer service! Thank you. I would definitely recommend Outbacker!

Sooo helpful and made me feel at ease, answered all my questions and was really patient. Got the cover I needed with no stress. Could not thank luke enough.

Muskaan is very professional. She sorted out my insurance quickly and gave me great options. She made me aware of the product’s general details etc.

The call was answered quickly and all questions were answered. The lady was very friendly and polite .

I'm currently having a claim open for hospital cost. The staff on the phone was super nice and helpful. But their SLA's are insane. 55 business days before someone looks at your claim?

I work in customer service and if we had these kind of response times we would be out of business.

The problem started when I've submitted my claim and than I was told that it wouldn't be covered by the department that gave me a claim number. So I had to call in and what then meant that the time was even more extended as they started the clock again. So I was punished by my provider, because the hospital didn't wanted to do direct payments with my insurance and requested upfront payments from me.

I'm currently out £1500 in hospital cost and should wait more than 3 months for someone to start looking at my claim, not to transfer the payment.

Also when I was on the phone to the agent they were asking me when I'll be back in London. I've booked a backpacker insurance for 9 months. Is that not an indication that I won't be back until the end of my insurance date?

Also the calling hours are not suitable to people travelling the world. I was on the west coast at the time and the opening hours for me were 12am to 9am.

Sorry but this is not good enough.