Received the wrong tyres for my nipper double. After querying it with out and about customer service, I received a phone call from a member of team and OMG, that was the most pleasant conversation I... ãã£ãšèŠã
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I ordered a new hood for my Nipper Sport and when it arrived I realised I ordered one for the standard Nipper. Customer service (via Instagram) were very responsive and confirmed that the hoods are... ãã£ãšèŠã
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I absolutely love my nipper double. Itâs my favourite pram and I highly recommend it to anyone with 2 children. Beaches, woods, festivals, holidays, you name it you can take the nipper with you to... ãã£ãšèŠã
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Bought a pram in feb and already all the handle bar foam is ripped and coming away. I contacted them to let them know and they said they cannot replace as it is subject to âregular useâ which for a br... ãã£ãšèŠã
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At Out 'n' About, weâre a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails. With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last weâre proud to support more sustainable parenting through our Preloved platform. Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.
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Unit 2D, Kinsbourne Farm, MK43 8TS, Bedford, è±åœ
- 01234 344230
- info@outnabout.com
- outnabout.com
3.8
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Happy with rain cover
Happy with rain cover
The rain cover arrived within 5 days of me placing the order. Iâm happy with the product and it doesnât blow everywhere, it keeps the babies dry and doesnât get all clouding inside so they can still see the world around them.
2026幎1æ26æ¥
Out'n'About ããã®åç
Thank you for your wonderful feedback! Weâre so glad to hear that the rain cover arrived quickly and is keeping your little ones dry while still letting them enjoy the view. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your experience.
Warm regards,
Super speedy delivery
2026幎1æ28æ¥
Out'n'About ããã®åç
Thank you for your feedback! Weâre thrilled to hear you were happy with our speedy delivery. Your support means a lot to us!
Warm regards,
Reply to Out N About
I am just replying to Out N About who are quite simply the most amazing company / business i've ever dealt with and this is my very first time ever having dealings with them
It would be absolutely amazing if Out N Out could get in contact with me by Email or Phone to give me the incredible News that they are able to manufacture my special request that i've sent several Emails about but haven't really had any incredible responses back yet but am hopeful that i will
Hopefully somebody amazing and really friendly will get in contact with me where hopefully i don't get judged for what i am wanting the company / business Out N About to do for me
Obviously Out N About know everything about me and know exactly what i'm wanting them to do so obviously on Trustpilot i will be keeping all that information private to prevent bullying and people judging me, thinking that i'm a weird freak.
Obviously it would mean the world to me if Out N About could manufacture me what i'm wanting them to manufacture
Out N About would be the best company / business in the world and they would get 10 Star â âš Review from me
I would be the happiest person in the world
2026幎2æ2æ¥
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Out'n'About ããã®åç
Thank you so much for your fantastic review! Weâre thrilled to hear that your first experience with Out âNâ About was a positive one and that our team made such a great impression. Your kind words mean a lot to us, and weâll do our very best to accommodate your special request.
We truly appreciate your support and your 5-star rating - it motivates us to keep delivering the best service possible!
Warm regards,
The Out âNâ About Team
Excellent product as described
Fast delivery, product same as described, would highly recommend
2026幎1æ27æ¥
Out'n'About ããã®åç
Thank you for your kind review! Weâre delighted to hear that your product arrived quickly and met your expectations. We really appreciate your recommendation and support!
Warm regards,
Not a great experience
Not a great experience
Ordered a colour pack, foot strip missing, contacted out n about to be told theyâre not in stock at all and wonât be for another month (yet to understand why the colour packs are marked as in stock when part of the pack is not)
Ordered front fork, arrived unprotected within a box of other wheels, completely scratched, again contacted out n about and offered a replacement, this also arrived in a plastic delivery bag unprotected and completely scratched! Have contacted them about this again and received no response.
2026幎1æ20æ¥
Out'n'About ããã®åç
Weâre very sorry to hear about your experience and the issues with your order. This is certainly not the standard we aim to provide. We completely understand your frustration regarding the missing item, the stock information, and the condition in which your products arrived.
Please be assured that we will raise your packaging concerns with our warehouse team to ensure this doesnât happen in the future. Our team will also follow up with you directly regarding your replacement items to resolve this as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make things right.
Warm regards,
Out'n'About ããã®åç
Thank you for your feedback! Weâre glad to hear the product met your expectations and is doing the job for you. Your support is much appreciated!
Warm regards,
Puncture after just 11days
Whilst the ordering process was smooth and delivery (next day) was perfect. I am a little disappointed that after only 11days using the nipper wagon. It got a puncture. For a well known brand that has an amazing reputation for durable pushchairs on hard terrain I was surprised to find that this had happened. I am a childminder but made sure the weight limit wasnât exceeded, it had only been used for school runs on paths. The customer service (Mike) from Babycentre where I ordered it from was really helpful and passed my issue onto out and about who have sent me out a new wheel. Fingers crossed this solves the issue and I wonât have to fork out another £85 on the hard wheels after already having to pay extra for the double seat accessory and the accessory pack so I could have the basket.
2026幎1æ26æ¥
Out'n'About ããã®åç
Thank you for sharing your experience. Weâre very sorry to hear about the puncture so soon after you received your Nipper wagon - this is certainly not the standard we aim to provide. Weâre glad to hear that Mike from Babycentre was able to assist and that weâve been able to send out a replacement wheel.
We hope the new wheel resolves the issue and that you can continue to enjoy your Nipper wagon without further problems. Your feedback is valuable and helps us improve our products and service.
Warm regards,
So much easier to push
So much easier to push! My friends couldnât understand why I insisted on struggling round the farm with my newborn travel system - I didnât understand why they all had 2 prams. I convinced myself it couldnât be that different to what I was using already. Eventually I caved and bought a Nipper V6 and I finally understood! I wish Iâd had one from the beginning - it would have saved me a lot of grief!
2026幎1æ26æ¥
Out'n'About ããã®åç
Thank you so much for sharing this! We love hearing moments like this - once you try a Nipper, it really does all make sense ð Weâre delighted to hear how much easier itâs made getting around, especially on farm terrain, and that itâs been such a game-changer for you.
Wishing you many more smooth and enjoyable outings ahead with your little one!
Warm regards,
Very easy to do business with and quickâŠ
Very easy to do business with and quick delivery too
2026幎1æ14æ¥
Out'n'About ããã®åç
Thank you for your kind review! Weâre really pleased to hear you found us easy to do business with and that your delivery arrived quickly. We truly appreciate your support!
Warm regards,
Had an issue with the rain cover thatâŠ
Had an issue with the rain cover that came with the pram being damaged.
Emailed customer service. Initially got a bot response. A day later got a response from Patricia who was very reassuring and had informed me she will order a replacement for me.
Waiting on replacement being delivered presently but very happy with how quick customer service acted.
2026幎1æ30æ¥
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Out'n'About ããã®åç
Thank you for taking the time to share your experience. Weâre sorry to hear about the issue with the rain cover, but weâre really pleased that Patricia was able to assist you quickly and put a replacement in motion.
We hope the replacement arrives with you very soon, and we appreciate your patience and kind feedback about our customer service.
Warm regards,
Really disappointed, no order and poor customer service responses
Update: finally got through to a human who was very helpful (Patricia) and confirmed there had been an issue with my order following a system integration. As a gesture of goodwill she sent me some handmuffs which ironically arrived the day before the buggy (2 weeks after i ordered). Id also ordered a V5 and a V6 arrived which I'm very happy with. The products are great but the AI customer service needs improving.
Really disappointed.
I placed an order on 23rd January, on the 27th DPD emailed to say they were expecting the package but haven't received it yet.
Today is 30th January and it's still not been sent, so I emailed their customer service.
First 'bot response ' told me it had only been 2 business days since I ordered (it's been 6..).
Second bot response said I won't get tracking as it's not been fulfilled.
Third bot response said they couldn't tell me when it would be fulfilled.
Each response asked me to leave a trustpilot review, so here I am.
I'd ordered a double buggy from what I thought was a reputable British business but I'm not impressed so far. I've got a young baby and a toddler and was excited for this to arrive.
2026幎1æ30æ¥
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Out'n'About ããã®åç
Thank you for taking the time to share such detailed feedback, and weâre truly sorry for the frustration and disappointment caused by the delays and the automated responses you initially received. We completely understand how upsetting this would have been, especially when you were relying on the buggy arriving for your young children.
Weâre glad that Patricia was able to step in, identify the system integration issue affecting your order, and provide personal support to resolve this. Weâre also pleased to hear that youâre happy with the V6 you received and that the products themselves have met your expectations.
Your comments regarding our AI customer service are taken very seriously. We are actively reviewing and improving this experience to ensure customers can reach timely, clear, and helpful human support when itâs needed.
Thank you again for your patience and for highlighting where we can do better. Your feedback helps us improve.
Warm regards,
Travel bag
Got the double travel bag to travel from the uk to USA and itâs definitely worth the money. Thick bag so th buggy is protected and also easy the carry with the handles! Weâve even used it to get the buggy from top floor apartment as no lift
2026幎1æ18æ¥
Out'n'About ããã®åç
Thank you for your great review! Weâre so pleased to hear that the double travel bag worked so well for your trip and provided the protection and practicality you needed. Itâs lovely to know itâs also been useful for everyday situations like getting the buggy down from your apartment.
We really appreciate you sharing your experience and hope it continues to serve you well on many more adventures!
Warm regards,
Products are fine but customer serviceâŠ
Products are fine but customer service is terrible. I am still waiting for someone to get back to me regarding missing orders.
2026幎1æ21æ¥
Out'n'About ããã®åç
Thank you for your feedback, and weâre very sorry to hear about the delay in resolving your missing orders. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Please be assured that weâre looking into your case as a priority and will follow up directly to get this resolved as quickly as possible. Your patience is greatly appreciated, and your feedback helps us improve our customer service.
Warm regards,
We love this Stroller
We love this Stroller. It is perfect for my twins. The newborn carrier and then will work until they are big. The shipping was fast. Worth the money
2026幎1æ12æ¥
Out'n'About ããã®åç
Thank you so much for your lovely review! Weâre thrilled to hear that the stroller is perfect for your twins and that the newborn carrier will grow with them. Itâs great to know the shipping was fast and that you feel itâs worth the money.
We really appreciate you sharing your experience and hope you enjoy many wonderful outings with your little ones!
Warm regards,
Exceeded My Expectations
I have tried SERVERAL double strollers and this one is far superior! It handles uneven ground like a champ, has a smooth turn radius, and shocks to absorb everything that would wake my fussy newborn. I craved fresh air but dreaded pushing my other strollers. I AM OBSESSED.
2026幎1æ12æ¥
Out'n'About ããã®åç
Wow, thank you for such an amazing review! Weâre thrilled to hear that your double stroller is exceeding expectations and making outings with your newborn and little one so much easier and enjoyable. Nothing makes us happier than knowing our strollers handle uneven terrain and keep little ones comfortable.
We love your enthusiasm and hope you continue to enjoy many smooth and happy adventures!
Warm regards,
Great service and Communication
Great service and Communication. Very quick response to emails . Part arrived and back in the road ð
2026幎1æ26æ¥
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Out'n'About ããã®åç
Thank you for your kind feedback! Weâre delighted to hear that our team was able to respond quickly and get your part sorted so youâre back on the road. We really appreciate you taking the time to share your experience!
Warm regards,
Out and about are fab
Out and about are fab. The only thing I would say is the waiting time from order to dispatch seems a while with no communication, but as soon as you get dispatch email, itâs really quick after that.
2026幎1æ12æ¥
Out'n'About ããã®åç
Thank you for your feedback! Weâre thrilled to hear that you think Out âNâ About is fab. We appreciate your note regarding the wait from order to dispatch and will take it on board to help improve our communication. Weâre glad the dispatch process itself was quick and smooth for you!
Warm regards,
Disappointment with service and quality
Iâve had a really bad experience. One of the wheels on the Nipper wagon became damaged in the second month after the pram was purchased. I contacted the company to request a replacement wheel, but itâs impossible to reach them by phoneâyou can try yourself.
They do respond via chat and email, but they keep saying they donât know when the wheel will be dispatched or delivered. Iâve now been waiting for over a month for the replacement, and I canât use the pram for my children during this time.
Big disappointment with quality and service
2026幎1æ26æ¥
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Out'n'About ããã®åç
Weâre very sorry to hear about your experience and the delay with your replacement wheel. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been not to be able to use your pram during this time.
We hope that everything has now been resolved and that youâre able to enjoy your Nipper wagon again. Thank you for your patience and for sharing your feedback - it helps us improve our products and service.
Warm regards,
Good prompt delivery once you wereâŠ
Good prompt delivery once you were notified. Packed well so no damage was done.
2026幎1æ18æ¥
Out'n'About ããã®åç
Thank you for your feedback! Weâre glad to hear your order was well packed and arrived safely, and that the delivery was prompt once notified. We really appreciate you sharing your experience!
Warm regards,
Great Customer Support.
2026幎1æ7æ¥
Out'n'About ããã®åç
Thank you for your kind words! Weâre delighted to hear you had a great experience with our customer support. Your feedback is much appreciated!
Warm regards,
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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