Ovensupportuk レビュー 

Louis came to do my oven , and washing machine and extractor hood today . He did an amazing job , he really went above and beyond . He is a great asset to your team. Thankyou !

I booked what was clearly advertised and discussed as a one-off annual oven cleaning service. The oven cleaning itself was fine, which is the only reason I am giving any credit at all.

However, I later discovered that £11 per month had been taken from my bank account for the last four months without my authorisation. I never agreed verbally or in writing to any subscription or membership, and I was never provided with clear written confirmation that I was signing up to a recurring payment plan.

What concerns me even more is that the company appears to promote itself as having four-star Trustpilot reviews on its website, which does not reflect what is actually shown publicly. As a consumer, I found this extremely misleading.

I have had to contact the company to challenge the unauthorised payments, and I am genuinely appalled that a business would operate a subscription model without obtaining clear customer consent and written confirmation.

Based on my experience, I would avoid this company and would not recommend their service. The oven clean may have been acceptable, but the unauthorised recurring charges have completely destroyed any trust I had in this business.

Just had my oven cleaned in the Southend, Essex area, by Harry, he was professional , friendly, he arrived within my allocated time slot and cleaned the oven to a high standard! Thank you!

Rude customer service. Booked in my oven clean and paid in full and received a receipt stating paid in full. It took a while to book as the lady was quite new to the job and kept asking her manager for answers. Today, when a time was being arranged, a rude gentleman tried to sell me more products that i didnt want and then tried to charge me an additional £20 to clean my oven as I have a Neff steam oven. I was not asked what make of oven I had but I told her a Neff steam oven. They refused to clean it for their agreed price and admitted it was their mistake. They should have honoured the payment but just cancelled it straight away and left me to sort out the mess and the refund (which apparently i have to wait at least 14 days for). This is not how to treat customers and I just wish I had read the reviews on Oven Support before I paid and trusted them with my state pension money. Never using them again.

Do not use this company!

Absolutely terrible customer service. They failed to attend two appointments and failed to provide a refund within the agreed timescale. I had to chase them several times to get my refund, and it is still pending. Terrible. You have been warned!

We had Louis come to us this morning to clean our oven. To say the result was amazing would be an understatement. It looks like a brand new cooker. Lovely lad. Many thanks mate. Will definitely be calling again and would highly recommend him personally.
Paul
Coventry

Booked to have my oven cleaned & they took the money upfront.
They let me down 3 times so I asked for a refund as the job was not done.
Got told 14 days to wait for the money back. Even had an email to verify.
After 4 weeks still waiting, for my refund.
Have sent two emails to them and one phone call.
If I could rate 0 stars I would..
Original date for the first visit 26th June no show next two dates another no show..

Cleaner Harry has just finished my oven clean and extractor fan. Super pleased as came up like new and not had a proper clean for a few years. Harry lovely guy, very friendly. Everything cleaned up when finished. Can't praise them enough. Would def recommend and will be using again

TOBY did an exellent on our oven clean very pofesionaly done

Very poor company. They cancelled 4 times and were difficult to contact. Still waiting for refund. NEVER pay a deposit to any such company. STEER CLEAR.

Had a booking put in notes after 3.30pm was contacted @8am told he would reschedule his day no one arrived after 3.30 contacted c/s was rescheduled for Friday am heard nothing of eta contacted c/s on Thursday for eta update was told I would be contacted.
It’s Friday heard nothing contacted c/s told not coming out.
How these companies are in Buisness is beyond me if they think they can just mess customers around and we’ll fall in with there plans.
I thought I was employing them not the other way round.
Have requested a refund watch this space for updates!!
Update can the service get any worse?
Yes is the answer
4 phone calls for my refund been fobbed off by customer assistance,told staff member who issues refunds is off🤷‍♂️
eventually been told refund issued that was Thursday,takes up to 3 days today is Monday and still waiting.

Liam did a fantastic job on my Range cooker this morning. It looks brand new. He was early to arrive & very polite & considerate throughout. Thank you

It was unfortunate that the gentlemen were later than expected but I did get a txt telling me they’d been delayed.
Highly proficient job,, oven looking like new & delighted with the results of both fan cleanse & oven cleaning by Steven & Warren

I booked an oven clean on 24th June after a phone call from Donna. I had used the company 2 years ago and been satisfied. The clean was booked for 30th June. I paid £20 and said I would pay the balance on the day of the clean. Over the next few days I received several phone calls urging me to have more kitchen items cleaned. The day before the clean was due I received a phone call giving me a 3 hour time slot and I paid the balance. The morning of the clean it was cancelled as the cleaner was sick. I phoned to get a new date but when that date came and the clean was again cancelled I phoned to request my money back. 3 weeks later and after numerous phone calls I still have not received my refund. This company is a disgrace and should not be allowed to continue trading.

I found the online booking system to be easy to navigate and the guy that they sent out, Michael, was very efficient and friendly. I am very happy with the results he achieved. I received a great service, thank you!

This company cold called me with an address on file from 10 years earlier. I did need a clean and agreed. They wanted all payments up front and trued to agree me for more. Day of the cleaning they rang up with illness, 2nd apt they didn't turn up full stop and tried to rearrange. I declined and requested refund. 10 days later, still waiting. Steer clear I'd say

Canecelled three times, when they did turn up job was very half hearted and only partially done compared with historical companies. Unfortunatey only active company in our area at this time. Cannot recommend find an individual

Had my oven cleaned in Feb 2025, and wasn’t great.
Have since been subjected to many calls (sometimes daily) attempting to re book my next one. I have asked each one to remove me of the call list, I have phoned to complain and quoted the “right to be forgotten” I am entitled to under GDPR and still the calls come! It is harassment! Blocking the incoming calls doesn’t work as they use a new number every time.

Absolutely horrendous from start to finish. Wish I had seen the reviews to begin with. Messed me around several times I asked for a morning slot and they said the day before it will now be late afternoon. By 5pm they were still not here so I rang and they said they wouldn’t be with me till 7/7.30pm which is pathetic when I have children and its bed time. Why would I want someone cleaning my oven that time of night. After booking my
Oven clean the sales team hound you calling several times a day asking if you want other appliances cleaned I had to block the number. I am now waiting for my refund which is apparently still being processed but will believe it when I see it it’s nearly been 2 weeks. Never known anything like it such a poor company not sure how they are legal.

Is it possible to give zero stars? No. That’s a shame - because I can’t comment on their work… Because no one turned up.

Attempt one: got a call to say they were running late. Okay I can accept that. A bit later they cancelled about half an hour before they were due.

Customer Services (there’s an oxymoron with this company) rebooked me for a couple of weekends later. Queue me getting a friend to come and house sit for me to let the people in.
Slot booked for Sunday AM, with a time slot given of between 10AM and 1PM.

Attempt two: It’s now 1:30PM and I’ve heard NOTHING. My friend has been there since before 10 and no one has turned up. I’ve had no phone calls or emails. And oddly enough there’s no one answering when I call the company to see what’s going on.

So as it stands, my friend has wasted half their Sunday off sitting in my house waiting. And I’m currently out £40 for a service that simply never arrived!!! Angry is not covering it right now.

DO NOT RECOMMEND!!!
DO NOT USE!!!
WOULD GIVE MINUS STARS IF I COULD!!!
FAIRLY CERTAIN THIS IS A SCAM!!!!