Ovenu レビュー 

178
•
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Tim did such a fantastic job - I can honestly say it looks better than when we first got our range cooker. Really pleased we booked with him, brilliant service, lovely man and will definitely recommen... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve haven’t used Ovenu before so went off Trustpilot reviews which were excellent. Paul Leney who covers Lancaster area came today and did a wonderful clean leaving my oven sparkling. I’m extremely p... もっと見る

企業が回答しました

5つ星のうち1の評価

Booked an over, hob and extractor clean at over £100. Evening before appointment I received text cancelling - no apology, no asking to change date/time. Simply nothing, no phone calls since to apolo... もっと見る

企業が回答しました

5つ星のうち5の評価

Omg! Just had my two ovens & hob cleaned by Kenny Griffiths & his colleague at OvenU, Liverpool, and it's absolutely spectacular! Looks brand new! Didn't realise it would look that good - such a prope... もっと見る

企業情報

  1. 清掃サービス
  2. ・
  3. 清掃員

当該企業による記述

Ovenu is the UK’s original professional oven valeting service, helping households keep their cooking appliances clean, fresh and working at their best. Established in 1994, we provide premium, specialist domestic oven cleaning services through a trusted network of fully in-house trained local technicians across the UK. We clean all types of ovens, ranges, hobs, extractors and microwaves and are Lacanche's recommended supplier. We use specialist equipment and bespoke, non-caustic, fume-free products designed to deliver outstanding results with minimal disruption to your home. At Ovenu, we pride ourselves on friendly service, attention to detail and reliable appointments. We don't and have never taken deposits. We offer free quotes, all bookings are confirmed by email and clients are issued with a receipt on completion. Our goal is simple: to leave every client with an appliance that looks cleaner, works better and is ready to use straight away. Client satisfaction is at the heart of everything we do, and we value every review as part of helping us maintain the high standards our clients expect.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

178件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(178)

過去12か月のレビュー数: 30件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. They cancelled 3 times and gave lame excuses I’m still waiting for my refund after I asked for my money back . I then booked a clean with My construction who subcontractor to ovenu ( I didn’t know ) they booked for a clean today between 9 and 12 called to say an hour late and it’s now 225
They called me and told me my address was incorrect . They are liars and have no morals as a business . Customer support Tiffany Robbie Zoe all useless & they DO NOT CARE. Company should be struck off . Meanwhile I’m still waiting

2026年4月14日
自発的なレビュー
Ovenu ロゴ

Ovenu からの回答

Hello Helen, we’re sorry to read this review and concerned by the issues you’ve described. We’ve checked our records and cannot currently locate a booking under your name. The details mentioned also do not match how our service operates, as we do not take deposits before work is completed and we provide clients with fixed appointment times rather than time windows.
It’s possible there may have been some confusion with another company or booking provider, but if this relates to us, we’d genuinely like to investigate and help resolve it. Please contact Head Office on enquiries@ovenu.co.uk
or on 0118 974 3911 with your booking details. Thank you.

5つ星のうち5の評価

Oven looks like new

After booking online, Peter Truesdale cane to clean our oven (first proper clean in 6 years). He did an extremely thorough job, and the oven looks brand new, the shelves and the tray have never been so clean either. I had forgotten you can see through the glass! Couldn't be happier with the service. Thank you

2026年4月1日
自発的なレビュー
Ovenu ロゴ

Ovenu からの回答

Hello Graham, thank you so much for your kind review. We really appreciate you taking the time to share your experience. It’s great to hear you were pleased with the service, and your feedback means a lot. We look forward to helping you again in the future.

5つ星のうち5の評価

Very pleased with oven cleaning today…

Very pleased with oven cleaning today Ashley was very professional clean and tidy oven looked like new27/3/2016

2026年3月27日
自発的なレビュー
Ovenu ロゴ

Ovenu からの回答

Hello Mr & Mrs Rides, thank you for your lovely review. We’re so pleased to hear everything met your expectations. We look forward to seeing you again soon.

5つ星のうち1の評価

Bad customer service cysmmmHad regular its froy at…

Had regular yearly visits from Andy at Ovenu Pinner. I received an email about one month ago informing me that my oven was due for cleaning and giving the number to call which was an answering service. I called twice, sent an email and a text. After 3 weeks i received a very childish text from him to say he had been "busy running about"!! But no offer to make an appointment. Needless to say i have gone elsewhere. This person is not giving your company a good reputation. Cynthia Freedman

2026年2月17日
自発的なレビュー
Ovenu ロゴ

Ovenu からの回答

Hello Cynthia, thank you for your feedback, and we’re very sorry for the frustration caused by the delay in responding to your messages.
Andy has looked after many clients in the area for a number of years, and we know from the relationships he has built that he is well regarded and takes pride in providing a reliable service. On this occasion, however, he has acknowledged that he simply missed your messages while dealing with some personal matters, and for that we all sincerely apologise.
We completely understand your disappointment, particularly as you had been a regular client and were expecting the usual level of service. This was a genuine human error and not reflective of the exceptional standards Andy has provided since he became an Ovenu Franchisee in 2006!
We’re sorry to have lost your custom and appreciate you bringing this to our attention. We wish you all the best moving forward.

5つ星のうち5の評価

A fabulous job!

James Bell came today to clean my oven and cooker hood and I am absolutely thrilled. I've had these cleaned before, but no one has ever made such an effort or done such a brilliant job. Both items are over 10 years old and look absolutely brand new now. The shine on both is amazing. I will request James next time my oven needs cleaning, because he is such a lovely and professional man. He loves his job, has been doing it for years, and knows everything there is to know about ovens and the like. Thank you James - you're an absolute star!
Carole Kendal, Elland

2026年3月6日
自発的なレビュー
Ovenu ロゴ

Ovenu からの回答

Hello Carole, thank you for your kind review. We’re grateful for your support and look forward to being of service again whenever you need us.

5つ星のうち5の評価

We have just used Ovenu Stonehaven

We have just used Ovenu Stonehaven. Ross Walker is a lovely guy and did a marvellous job on our oven. It looks like new. We'll definitely be using him again when the time comes.

2026年1月6日
自発的なレビュー
Ovenu ロゴ

Ovenu からの回答

Hello Vicky, thank you for your kind feedback. It was our pleasure to help, and we’re really pleased to know you were happy with the service provided.

5つ星のうち5の評価

Absolutely superb job by Colin from Ovenu

Absolutely superb job by Colin from Ovenu Wirral.
We are so pleased with the result, it is as good as new for the oven, grill and microwave.
Colin was thorough and he cleaned up after too.
THANK YOU again - Great job!
Mr & Mrs Render
West Kirby.

2025年11月19日
自発的なレビュー
Ovenu ロゴ

Ovenu からの回答

Hello Karen, thank you for your wonderful review and for choosing us. We truly appreciate your support and look forward to seeing you again soon.

5つ星のうち5の評価

Very professional service…

It was lovely to welcome Hubert into our home. As well as leaving our ovens spotlessly clean and sparkling, Hubert was lovely to talk to with a great sense of humour.
Booking was easy and the follow up confirmations were helpful. Very professional service.

See you again soon, Hubert (who 🐻?)!

2025年12月12日
自発的なレビュー
5つ星のうち5の評価

Rob arrived on time and was very…

Rob arrived on time and was very professional. He cleaned our LeCanch range thoroughly. I hadn't had it professionally cleaned before but he brought it back to it's former glory.
I am now on his client based for him to clean it yearly.
Would highly recommend him

2025年12月15日
自発的なレビュー
5つ星のうち1の評価

Chester - Refused to accept damage

Per other reviews, where it's clear damage has been caused but can't be proven, Ovenu and their agents refuse to accept any responsibility. Had the oven cleaned and was advised to heat the oven straight away to burn off residue. When the oven heated, the glass door shattered. Andrew took 6 days to respond, and then did nothing but deny he could be responsible. And refused to provide details of how Ovenu or his insurance cover could mediate our clear difference of opinion.
I'd expected some discussion because the glass was intact when he left. But it's the refusal to engage and being deliberately obstructive that means I won't be using again. And would advise others to think carefully

2025年11月13日
自発的なレビュー
5つ星のうち5の評価

Tom came out to clean our Range Master…

Tom came out to clean our Range Master Oven and did an excellent job, although the appliance is getting old he still made it look and shine like a new pin. Tom is clearly very knowledgeable, passionate about his work; cannot fault the service from start to finish. Thank you very much Tom.

2025年10月16日
自発的なレビュー
5つ星のうち5の評価

Brilliant job!

Omg! Just had my two ovens & hob cleaned by Kenny Griffiths & his colleague at OvenU, Liverpool, and it's absolutely spectacular! Looks brand new! Didn't realise it would look that good - such a proper, professional job. And both lovely lads, very respectful of property, etc. Everywhere is spotless. Highly recommend - and a good price, too!

2025年9月26日
自発的なレビュー
5つ星のうち5の評価

GOLD STANDARD. If I could give more stars then I…

If I could give more stars then I would. Nick Cummins has cleaned my everhot oven that now looks like it’s brand new. Nic is a lovely interesting and thorough oven cleaner. His attention to the smallest details make his Gold standard cleaning a cut above every other person and company
Many thanks.

2025年8月13日
自発的なレビュー
5つ星のうち5の評価

Barrie

Barrie, who came from Winchester, was excellent, he arrived on time to clean my Neff double oven. Was very meticulous, took everything apart and cleaned all very thoroughly. my oven looked like new when he had finished. It took him just over 3 hours to complete it, would highly recommend.

2025年7月26日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報