OVHcloud - Canada レビュー 

OVHcloud - Canada からの回答

2025年10月8日

Hello,

Thank you for your feedback on Trustpilot.

We are pleased that our technical team, especially Aldair, were able to provide you with effective assistance and you have found a solution to the situation encountered.

We take your comments regarding the disclosure and clarity of information requested during our identity verification process very seriously. . We will look at that to continue to improve that process.

However, we are delighted to hear that you are considering ordering another server and we are committed to doing everything we can to offer you a high-quality user experience.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年9月29日

Hello Alex,

Thank you for sharing your experience with OVHcloud. We are glad to hear that you are satisfied with the performance of our hardware.

We apologize for the initial delays you experienced with technical support and appreciate your patience while your issue was escalated.

It’s great to know that Laurent from our claims department was able to resolve your issue promptly and efficiently.

Your feedback is important to us, and we are happy that our team ultimately met your expectations. Our technical team thanks you for acknowledging their efforts.

We remain available through all our support channels, phone, ticket, live chat, or social media, for any future assistance.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年9月24日

Hello,

Thank you for sharing your satisfaction with our services and our teams! We're glad to hear it's working for you.

We continue to work hard to maintain the quality of our services and are here to help if you need anything by phone or ticket, via Live Chat or social media.

If you have any suggestions for improving our services, please feel free to share them with us. Your opinion is valuable to us!

The entire support team would like to thank you for your trust and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年9月18日

Hello Sachin,

We greatly appreciate your review ⭐⭐⭐⭐⭐

This is a wonderful recognition of our colleague Joanna's work.

Your feedback inspires us to continue delivering excellent service every day.

Best regards,
Homéfa S.

OVHcloud - Canada からの回答

2025年9月11日

Hello There,

Thank you for your 5-star feedback ⭐⭐⭐⭐⭐

Recognition like yours is what drives our teams to keep improving.

We’ll continue doing our best to earn your trust every day.

With appreciation,
Homéfa S.

OVHcloud - Canada からの回答

2025年9月8日

Hello Estevao,

Thank you for your detailed feedback on your years of use of our services.

We are delighted to hear that you have been able to enjoy high reliability with our dedicated servers and VPS, despite a few minor incidents that were resolved quickly.

We are also pleased that our customer service team was able to meet your expectations, and that you appreciated the improvements made to our response times. We continue to work hard to deliver the best possible experience for our customers.

We appreciate your advice to future customers, including on self-managed dedicated servers and the Eco range.

We are confident that these recommendations will be helpful to those seeking to select the solution that best suits their needs.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Canada からの回答

2025年9月5日

Hello Hendrik,

Thank you for your feedback.

Recognition like yours is what drives our teams to keep improving.

We’ll continue doing our best to earn your trust every day.

Best regards,
Homéfa S.

OVHcloud - Canada からの回答

2025年8月28日

Hello Oscar,

Thank you for taking the time to share your experience on Trustpilot. I'm sorry to hear that our services didn't meet your expectations.

At OVHcloud, we are constantly looking for ways to improve our services, support and website, to provide you with the information you need before you place an order.

You can view the technical capacity of each of our solutions on our website: https://www.ovhcloud.com/en-ie/bare-metal/prices/

If you have any specific questions or needs, our sales reps are available to help you choose the best solution for you. You can contact them via this form: https://www.ovhcloud.com/en-ie/contact/

I would like to remind you that, as an individual customer, you have a "14 days" withdrawal period from the order date, which allows you to test our service and check if it is suitable for your needs (excluding ultra-personalized service). You can refer to our contracts for more information: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/

If you have any difficulties or questions, our support teams are at your disposal by phone, ticket, Live chat or social networks.

If you have a request waiting to be processed, please send me your NIC handle via a private message. I can then relaunch the service concerned.

I thank you for your understanding, and I will remain at your disposal.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年8月21日 に更新

Hello,

Thank you so much for your kind words on Trustpilot!

We’re really glad to hear that our support team could quickly fix everything and make you feel reassured. It means a lot to us to know that you’re happy with our service.

We’re always here if you have any questions or need help, whether by phone, ticket, live chat, or social media.

Thanks again for choosing OVHcloud and for trusting us.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年8月21日

Hello Adrian,

Thank you very much for your feedback.

We are delighted to hear that our services meet your expectations and that you are a satisfied customer.

Your comments regarding our support are very important to us: they encourage us to continuously improve the quality and responsiveness of our service.

Thank you again for your trust and for choosing OVHcloud.

Of course, we remain at your disposal for any questions or requests, whether by phone, ticket, live chat, or through our social media channels.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年8月6日

Hello Tom,

We are delighted to hear that you have had a positive experience with OVHcloud, especially when it comes to integrating your VPS.

We appreciate your candor regarding the initial challenges you faced with your service and we are pleased to have been able to work together to find a solution that fully meets your needs.

Your satisfaction is our priority and we are proud to have been able to resolve the situation.

We share your enthusiasm for building a positive long-term relationship and look forward to seeing how we can continue to support you in your future projects.

We also appreciate your feedback, which will help us improve our services to better meet the needs of our customers.

For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Canada からの回答

2025年8月5日

Hello Pierre,

Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.

We are pleased to learn that our team has been able to manage the termination of your VPS correctly, and that you have not been billed for the remaining period as a commercial gesture.

It is through feedback like yours that we can continue to improve our termination process and billing system to provide a smooth and seamless user experience.

We are proud to have provided you with a service that meets your expectations, and we strive to maintain this level of quality for all our customers.

If you have any further questions or need help with any other services, please feel free to contact us by phone or ticket, via Live Chat or social media.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年8月1日

Hello Ahmed,

Thank you for your feedback, and thank you to Joanna for treating your server cancelation request with professionalism and flexibility.

We are pleased to hear that you appreciated the clarity and speed of the communication with our support team.

We strive to find solutions that are tailored to each situation, even when the terms of the contract are clear.

Joanna's ability to review your request and find an exceptional solution is an example of our commitment to providing a personalized service focused on our clients' needs.

We will share your feedback with our support teams to encourage them to continue delivering a high-quality service.

We also thank you for your trust in OVHcloud and look forward to supporting you in the future.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Canada からの回答

2025年7月29日

Hello Tom,

Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.

We are continually improving our billing system to deliver a great user experience.

When you cancel an order with our services, you may see a “bank pre-authorization” (reservation of the amount by the bank) on your payment card. This will expire within a period of “9 to 14 days” and on PayPal within a period of “21 to 29 days” from the date your order was placed.

Unfortunately, we are sorry, we cannot act on these banking delays.

Please check with your bank if you would like to shorten this period by sending an order with the word “canceled” to your OVHcloud customer account.

In addition, after analyzing the CS11375855 support ticket, we note that the order was canceled because the account information was incomplete.

Following the update of this information on 27/07/2025, we have asked you to renew your order so that the identity verification is finalized with our security service in charge of order validation, and that it is delivered.

Thank you for your understanding, and we remain at your disposal.

All the OVHcloud support team wishes you an excellent day.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Canada からの回答

2025年7月23日

Hello Daniel,

We are delighted to have welcomed you to OVHcloud and to see that our offer of bare metal servers has been able to meet your expectations after your experience with another provider.

We are proud to offer cutting-edge solutions, designed to deliver optimal performance and flexibility, as you’ve seen with our self-service tools and fast network access.

We appreciate your feedback on support request times and resource usage monitoring. We are constantly looking for ways to improve our support and our services and your feedback are valuable to help us identify areas where we can improve.

We are pleased that you have found OVHcloud a strong partner for your "bare metal" server needs and we are committed to continue offering you a high quality service.

Thank you for your trust and feedback, which encourages us to continue our efforts to deliver excellence to our customers.

For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.

All the OVHcloud support team wishes you an excellent day.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Canada からの回答

2025年7月22日

Hello Bartek,

We are delighted to read your glowing review of your experience with our support team.

We are proud to know that Karima and Laurent were able to offer you an exceptional and personalized service, meeting your expectations and exceeding your expectations.

At OVHcloud, we strive to build a trusted relationship with our customers by providing proactive, clear and empathetic support.

We are pleased that our teams were able to respond to your needs efficiently and quickly, allowing you to resolve your issue without complications or delays.

Your satisfaction is our top priority and we appreciate your feedback on our efforts to continuously improve our services and support.

We will continue to work hard to offer our customers similar experiences, where simplicity, clarity and humanity are at the heart of our interactions.

We wish you an excellent continuation with our services and are at your disposal for any future needs.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年7月18日

Hello Andrew,

Thank you for taking the time to share this positive feedback about your experience with our support. We have been able to share this feedback with our colleague in charge of your request.

We do our utmost to provide you with the best possible service and support.

The entire OVHcloud support team remains available if needed on all our channels, whether by phone or ticket, via livechat or social networks.

Best regards,

Maxime.R

OVHcloud - Canada からの回答

2025年7月18日

Hello Piet,

Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this multi-year feedback.

We are proud to offer high-quality bare-metal servers, which meet the specific needs of our customers.

We understand that the availability of these services may be limited in the market and we strive to maintain our leading position by offering innovative and customized solutions.

Thank you for your trust and loyalty to OVHcloud for over 10 years. We are delighted to continue to support you in your projects and offer you a high-quality user experience.

For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年7月17日

Hello Omar,

We are delighted to hear that our platform meets your needs and those of your customers.

The speed and stability of our services are priorities for us and we are happy to know that you benefit fully from them.

We continue to work to deliver optimal performance and a seamless user experience, whether it’s for VPS or dedicated servers.

Our team is always ready to help and resolve any questions quickly by phone or ticket, via Live chat or social media.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年7月23日

Hello Jordan,

Thank you for your feedback after more than 8 years of loyalty to OVHcloud.

We are delighted to know that our dedicated servers have met your expectations in terms of speed and reliability, as well as the free anti-DDoS protection we offer.

However, we are sorry to hear that you have experienced issues with canceling a So you Start server and the difficulties this has caused.

We apologize for any inconvenience caused, however, we are pleased that we were able to resolve the issue by reimbursing you for any undue fees.

We also take note of your feedback regarding the So you Start server cancelation process and will look at ways to simplify it to improve the user experience while continuing to work to improve our services and support.

For any additional requests, our support teams are of course at your disposal by phone or ticket, via Live chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor
^LaiM