OVHcloud - Canada レビュー 163

OVHcloud - Canada からの回答

2025年11月13日 に更新

Hello Mark,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034

EDIT : Thank you for providing your account information.

I'm sorry, but I can't find any active OVHcloud accounts with the information you provided. If your account is with OVHcloud US, this is normal because we legally do not have access to the data of this independent subsidiary.

This Trustpilot page is associated with the OVHcloud subsidiaries in Asia, Europe, Canada, and Africa.

Here is the Trustpilot page for OVHcloud US:
https://www.trustpilot.com/review/us.ovhcloud.com

Regards,

Maxime.R

OVHcloud - Canada からの回答

2025年10月28日

Hello Raylan,

Thank you for your feedback on Trustpilot.

We are delighted to read that you enjoyed your time with our customer support team.

We are proud of the quality of our support and the way our teams work to resolve issues efficiently and transparently.

We are also proud to read that our agent Laurent was able to meet your expectations and offered you an optimal experience.

If you have any further questions or specific needs, do not hesitate to contact our technicians by phone or ticket, via Live chat or social networks. We are here to help.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年10月15日

Hello Yuriy,

Thank you for your feedback on Trustpilot.

We are delighted to read that our team was able to meet your expectations and offer you a positive experience.

We are proud of our commitment to providing a high-quality service and are constantly striving to improve our services and support to meet our customers needs.

We are pleased to see that this has been the case for you.

We continue to work hard to deliver an outstanding user experience and are grateful for your trust in us.

If you have any questions or future needs, please feel free to contact us by phone or ticket, via Live chat or social networks. Our support teams are here to help.

Thank you again for your feedback and for your trust in OVHcloud. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年10月15日

Hello Hussnain,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions. Steps are being taken to reduce the time taken to process applications.

I note that we were able to respond to your request via ticket CS12225781 and that your claim for a bill refund was successful.

We remain available and wish you a good day.

Regards,

Maxime.R

OVHcloud - Canada からの回答

2025年10月14日

Bonjour Nathaniel,

Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis sincèrement navré de ce retour d'expérience qui ne reflète pas nos standards.

OVHcloud améliore constamment ses services et son support dans le but de pouvoir vous accompagner de manière optimale dans vos démarches lors d'une vérification d'identité provenant d'un registre.

Lors de ces démarches, certaines actions doivent être mises en place par le propriétaire légal déclaré afin de pouvoir finaliser la commande du nom de domaine.

Dans le but d'analyser les différentes difficultés rencontrées ainsi que l'échange eu avec notre support, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).

Je vous remercie pour votre compréhension et je reste à votre écoute.

Dans l'attente de votre retour, je vous souhaite une excellente journée.

Votre conseiller OVHcloud.
^LaïM

OVHcloud - Canada からの回答

2025年10月14日

Bonjour,

Nous vous remercions d'avoir pris le temps de déposer votre opinion sur Trustpilot et nous sommes heureux de lire ce retour d'expérience positif.

OVHcloud améliore constamment ses services et son support, notamment pour réduire le temps de traitement des demandes et nous nous efforçons de couvrir la majorité des demandes courantes via notre site et nos guides.

Nous améliorons également en continu notre système de facturation en vue d'offrir une excellente expérience utilisateur.

Pour toute demande, nos équipes support sont bien entendu à votre disposition par téléphone ou par ticket, via le Live chat ou les réseaux sociaux.

Toute l'équipe support OVHcloud vous remercie pour votre confiance et vous souhaite une excellente journée.

Cordialement,
Votre conseiller OVHcloud.
^LaïM

OVHcloud - Canada からの回答

2025年11月17日 に更新

Hello there,


We are sorry to read such feedback.

At OVHcloud, we charge for each service in accordance with the terms of the contract.

It is unusual to hear that a user is charged twice for the same period.

Regarding the use of products, an ordered product generates a purchase order and an invoice that must be settled.

The non-use of a product ordered and invoiced will not exempt from payment.

We recommend that you terminate any service that is no longer required.

So that I can analyze the situation, I invite you to respond to the request for information you have just received.

EDIT 17/11/2025 03:41 PM

Thank you for details.

After verification, I see that your request has been processed by our claim team.

Sincerely,
Homefa S.

OVHcloud - Canada からの回答

2025年10月8日

Hello,

Thank you for your feedback on Trustpilot.

We are pleased that our technical team, especially Aldair, were able to provide you with effective assistance and you have found a solution to the situation encountered.

We take your comments regarding the disclosure and clarity of information requested during our identity verification process very seriously. . We will look at that to continue to improve that process.

However, we are delighted to hear that you are considering ordering another server and we are committed to doing everything we can to offer you a high-quality user experience.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年9月29日

Hello Alex,

Thank you for sharing your experience with OVHcloud. We are glad to hear that you are satisfied with the performance of our hardware.

We apologize for the initial delays you experienced with technical support and appreciate your patience while your issue was escalated.

It’s great to know that Laurent from our claims department was able to resolve your issue promptly and efficiently.

Your feedback is important to us, and we are happy that our team ultimately met your expectations. Our technical team thanks you for acknowledging their efforts.

We remain available through all our support channels, phone, ticket, live chat, or social media, for any future assistance.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年9月24日

Hello,

Thank you for sharing your satisfaction with our services and our teams! We're glad to hear it's working for you.

We continue to work hard to maintain the quality of our services and are here to help if you need anything by phone or ticket, via Live Chat or social media.

If you have any suggestions for improving our services, please feel free to share them with us. Your opinion is valuable to us!

The entire support team would like to thank you for your trust and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年9月18日

Hello Sachin,

We greatly appreciate your review ⭐⭐⭐⭐⭐

This is a wonderful recognition of our colleague Joanna's work.

Your feedback inspires us to continue delivering excellent service every day.

Best regards,
Homéfa S.

OVHcloud - Canada からの回答

2025年9月11日

Hello There,

Thank you for your 5-star feedback ⭐⭐⭐⭐⭐

Recognition like yours is what drives our teams to keep improving.

We’ll continue doing our best to earn your trust every day.

With appreciation,
Homéfa S.

OVHcloud - Canada からの回答

2025年9月8日

Hello Estevao,

Thank you for your detailed feedback on your years of use of our services.

We are delighted to hear that you have been able to enjoy high reliability with our dedicated servers and VPS, despite a few minor incidents that were resolved quickly.

We are also pleased that our customer service team was able to meet your expectations, and that you appreciated the improvements made to our response times. We continue to work hard to deliver the best possible experience for our customers.

We appreciate your advice to future customers, including on self-managed dedicated servers and the Eco range.

We are confident that these recommendations will be helpful to those seeking to select the solution that best suits their needs.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Canada からの回答

2025年9月5日

Hello Hendrik,

Thank you for your feedback.

Recognition like yours is what drives our teams to keep improving.

We’ll continue doing our best to earn your trust every day.

Best regards,
Homéfa S.

OVHcloud - Canada からの回答

2025年8月28日

Hello Oscar,

Thank you for taking the time to share your experience on Trustpilot. I'm sorry to hear that our services didn't meet your expectations.

At OVHcloud, we are constantly looking for ways to improve our services, support and website, to provide you with the information you need before you place an order.

You can view the technical capacity of each of our solutions on our website: https://www.ovhcloud.com/en-ie/bare-metal/prices/

If you have any specific questions or needs, our sales reps are available to help you choose the best solution for you. You can contact them via this form: https://www.ovhcloud.com/en-ie/contact/

I would like to remind you that, as an individual customer, you have a "14 days" withdrawal period from the order date, which allows you to test our service and check if it is suitable for your needs (excluding ultra-personalized service). You can refer to our contracts for more information: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/

If you have any difficulties or questions, our support teams are at your disposal by phone, ticket, Live chat or social networks.

If you have a request waiting to be processed, please send me your NIC handle via a private message. I can then relaunch the service concerned.

I thank you for your understanding, and I will remain at your disposal.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年8月21日 に更新

Hello,

Thank you so much for your kind words on Trustpilot!

We’re really glad to hear that our support team could quickly fix everything and make you feel reassured. It means a lot to us to know that you’re happy with our service.

We’re always here if you have any questions or need help, whether by phone, ticket, live chat, or social media.

Thanks again for choosing OVHcloud and for trusting us.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年8月21日

Hello Adrian,

Thank you very much for your feedback.

We are delighted to hear that our services meet your expectations and that you are a satisfied customer.

Your comments regarding our support are very important to us: they encourage us to continuously improve the quality and responsiveness of our service.

Thank you again for your trust and for choosing OVHcloud.

Of course, we remain at your disposal for any questions or requests, whether by phone, ticket, live chat, or through our social media channels.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年8月6日

Hello Tom,

We are delighted to hear that you have had a positive experience with OVHcloud, especially when it comes to integrating your VPS.

We appreciate your candor regarding the initial challenges you faced with your service and we are pleased to have been able to work together to find a solution that fully meets your needs.

Your satisfaction is our priority and we are proud to have been able to resolve the situation.

We share your enthusiasm for building a positive long-term relationship and look forward to seeing how we can continue to support you in your future projects.

We also appreciate your feedback, which will help us improve our services to better meet the needs of our customers.

For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Canada からの回答

2025年8月5日

Hello Pierre,

Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.

We are pleased to learn that our team has been able to manage the termination of your VPS correctly, and that you have not been billed for the remaining period as a commercial gesture.

It is through feedback like yours that we can continue to improve our termination process and billing system to provide a smooth and seamless user experience.

We are proud to have provided you with a service that meets your expectations, and we strive to maintain this level of quality for all our customers.

If you have any further questions or need help with any other services, please feel free to contact us by phone or ticket, via Live Chat or social media.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM