OVHcloud - Canada レビュー 

OVHcloud - Canada からの回答

2025年12月11日

Hello Ilyes,

We are sorry to read such feedback regarding your server.

At OVHcloud, we pay particular attention to security and communication.

We also have procedures that allow protecting the infrastructure and all OVHcloud clients or not.

The teams are open to dialogue and can guide you when it comes to an assessment error.

So that we can analyze the situation and understand what happened, we have sent you a request for information. You can reply to it with a ticket number or an OVHcloud client ID.

We thank you for your availability.
Homéfa S.

OVHcloud - Canada からの回答

2025年12月16日

Bonjour,

L'équipe d'OVHcloud vous remercie chaleureusement pour votre message et votre fidélité.

Nous sommes ravis d'apprendre que notre équipe de support a pu répondre à vos attentes et vous offrir une expérience exceptionnelle, notamment sur les tickets #12890580 et #12956782.

Chez OVHcloud, nous mettons l'accent sur la satisfaction de nos clients et nous sommes heureux de voir que nous avons pu dépasser vos attentes.

Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à nous contacter via nos canaux d'assistance, que ce soit par téléphone, ticket, livechat ou réseaux sociaux. Nous sommes toujours à votre disposition pour vous aider.

Merci encore pour votre recommandation et pour votre confiance en OVHcloud. Nous nous engageons à continuer à améliorer nos services pour vous offrir la meilleure expérience possible.

Cordialement,
Dieynaba K.

OVHcloud - Canada からの回答

2025年12月15日

Hello Sourena,

Thank you for sharing your positive experience with our support team on Trustpilot.

We are delighted to hear that you have been satisfied with our services for many years and have been able to benefit from a quick resolution for your request for a commercial gesture, concerning the termination of a service with a “commitment” of duration.

We are excited to see you continue your journey with OVHcloud and we are committed to continue offering you a quality experience with your new package.

Do not hesitate to contact us if you need anything, we are here to help you.

Thank you again for your trust, and we wish you an excellent continuation with your projects!

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年12月15日

Hello Frederico,

Thank you for taking the time to share your positive experience with our support.

We’re glad that our team was able to assist you quickly and efficiently.

Our technical team truly values your feedback and is always ready to help via phone, ticket, live chat, or social media.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年12月11日

Hello Arnold,

We appreciate your long-term patronage and are happy to hear that our services have consistently met your needs. It's great to know that you've found our customer service helpful and accessible. We value your recommendation!

The complete The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.

Best Regards,
Homéfa S.

OVHcloud - Canada からの回答

2025年11月27日

Hello PIERREF,

Thank you for your positive feedback. We're delighted to hear that everything went smoothly and that Débora was very helpful.

Your satisfaction is our top priority, and it's wonderful to know that our team met your expectations.

If you have any further questions or need assistance in the future, please don't hesitate to reach out to us through our support channels: phone, ticket, live chat, or social media.

We're always here to help.
Thank you for choosing OVHcloud and for your trust in our services.

Best regards,
Homéfa S.

OVHcloud - Canada からの回答

2025年11月19日

Hello,

Thank you for your review. The OVHcloud team is delighted to hear that you enjoyed our service. We are proud to have provided you with a positive experience, particularly in terms of service quality.

Your satisfaction is our priority, and we are committed to continuing to improve our services to meet your needs.

Don't hesitate to contact us if you need additional assistance, we are at your disposal by phone, ticket or live chat.

Thank you again for your trust.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年11月19日

Hello,

Thank you for reporting the issues you've encountered with your VPS. We apologize for the inconvenience caused.

To better understand the situation, we would like to request you some additional information. Could you please provide your customer ID (e.g., xx12345-ovh) so we can thoroughly analyze your case?

We recognize that service quality is crucial, and we regret not meeting your expectations. Your feedback is valuable to us, as it helps us identify areas for improvement and strengthen our services.

Thank you for your cooperation.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年11月14日

Hello Hans,

The OVHcloud team thanks you for your message and for the trust you place in us. We are delighted to hear that everything went to your satisfaction.

Your positive experience is very important to us, and we are pleased to know that our services met your expectations. We remain committed to continuously improving our offerings to provide you with even higher quality and responsiveness.

If you need assistance or advice, please do not hesitate to contact us through our support channels: phone, ticket, live chat, or social media. We are here to help and support you.

Thank you again for your loyalty and your positive feedback. We wish you an excellent day.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年11月14日

Hello Paul,

Thank you very much for your positive feedback about our OVHcloud customer support team.

We’re delighted to hear that you had an excellent experience with us, especially regarding the speed and clarity of our responses.

We take great pride in providing efficient assistance and resolving issues without delay. Your kind words reflects exactly what we strive to deliver to all our customers.

If you have any further questions or need additional support, please don’t hesitate to reach out. We’re always here to help.

Thank you again for your trust in OVHcloud.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年11月13日

Hello Bill,

Thank you very much for your positive feedback on Turtspilot.

We are delighted that our support team has been able to meet your expectations and provide you with an optimal user experience.

We are proud of our proactive approach and commitment to delivering fast and effective solutions.

We will continue to work hard to maintain this level of service and offer you the best possible experience.

Thank you again for your trust and gratitude, this motivates us to continue improving our services.

The entire OVHcloud support team will be there whenever you need it, and wish you a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年11月6日

Hello Fatemeh,

The entire OVHcloud technical team would like to thank you warmly for your review on Trustpilot.

We are delighted to hear that our technical support was able to meet your expectations and help you resolve your issues.

Your message will be passed on to the support team, who will be thrilled to receive your thanks and compliments on their work.

We remain at your disposal for any new questions or assistance needs, whether by phone, ticket, live chat or through our social networks.

Thank you for your trust and for choosing OVHcloud.

Best regards,
Dieynaba K.

OVHcloud - Canada からの回答

2025年11月13日 に更新

Hello Mark,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034

EDIT : Thank you for providing your account information.

I'm sorry, but I can't find any active OVHcloud accounts with the information you provided. If your account is with OVHcloud US, this is normal because we legally do not have access to the data of this independent subsidiary.

This Trustpilot page is associated with the OVHcloud subsidiaries in Asia, Europe, Canada, and Africa.

Here is the Trustpilot page for OVHcloud US:
https://www.trustpilot.com/review/us.ovhcloud.com

Regards,

Maxime.R

OVHcloud - Canada からの回答

2025年10月28日

Hello Raylan,

Thank you for your feedback on Trustpilot.

We are delighted to read that you enjoyed your time with our customer support team.

We are proud of the quality of our support and the way our teams work to resolve issues efficiently and transparently.

We are also proud to read that our agent Laurent was able to meet your expectations and offered you an optimal experience.

If you have any further questions or specific needs, do not hesitate to contact our technicians by phone or ticket, via Live chat or social networks. We are here to help.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年10月15日

Hello Yuriy,

Thank you for your feedback on Trustpilot.

We are delighted to read that our team was able to meet your expectations and offer you a positive experience.

We are proud of our commitment to providing a high-quality service and are constantly striving to improve our services and support to meet our customers needs.

We are pleased to see that this has been the case for you.

We continue to work hard to deliver an outstanding user experience and are grateful for your trust in us.

If you have any questions or future needs, please feel free to contact us by phone or ticket, via Live chat or social networks. Our support teams are here to help.

Thank you again for your feedback and for your trust in OVHcloud. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2025年10月15日

Hello Hussnain,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions. Steps are being taken to reduce the time taken to process applications.

I note that we were able to respond to your request via ticket CS12225781 and that your claim for a bill refund was successful.

We remain available and wish you a good day.

Regards,

Maxime.R

OVHcloud - Canada からの回答

2025年10月14日

Bonjour Nathaniel,

Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis sincèrement navré de ce retour d'expérience qui ne reflète pas nos standards.

OVHcloud améliore constamment ses services et son support dans le but de pouvoir vous accompagner de manière optimale dans vos démarches lors d'une vérification d'identité provenant d'un registre.

Lors de ces démarches, certaines actions doivent être mises en place par le propriétaire légal déclaré afin de pouvoir finaliser la commande du nom de domaine.

Dans le but d'analyser les différentes difficultés rencontrées ainsi que l'échange eu avec notre support, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).

Je vous remercie pour votre compréhension et je reste à votre écoute.

Dans l'attente de votre retour, je vous souhaite une excellente journée.

Votre conseiller OVHcloud.
^LaïM

OVHcloud - Canada からの回答

2025年10月14日

Bonjour,

Nous vous remercions d'avoir pris le temps de déposer votre opinion sur Trustpilot et nous sommes heureux de lire ce retour d'expérience positif.

OVHcloud améliore constamment ses services et son support, notamment pour réduire le temps de traitement des demandes et nous nous efforçons de couvrir la majorité des demandes courantes via notre site et nos guides.

Nous améliorons également en continu notre système de facturation en vue d'offrir une excellente expérience utilisateur.

Pour toute demande, nos équipes support sont bien entendu à votre disposition par téléphone ou par ticket, via le Live chat ou les réseaux sociaux.

Toute l'équipe support OVHcloud vous remercie pour votre confiance et vous souhaite une excellente journée.

Cordialement,
Votre conseiller OVHcloud.
^LaïM

OVHcloud - Canada からの回答

2025年11月17日 に更新

Hello there,


We are sorry to read such feedback.

At OVHcloud, we charge for each service in accordance with the terms of the contract.

It is unusual to hear that a user is charged twice for the same period.

Regarding the use of products, an ordered product generates a purchase order and an invoice that must be settled.

The non-use of a product ordered and invoiced will not exempt from payment.

We recommend that you terminate any service that is no longer required.

So that I can analyze the situation, I invite you to respond to the request for information you have just received.

EDIT 17/11/2025 03:41 PM

Thank you for details.

After verification, I see that your request has been processed by our claim team.

Sincerely,
Homefa S.