OVHcloud - Canada レビュー 

OVHcloud - Canada からの回答

2024年10月8日

Hello Mustafa!

Thank you for your positive feedback regarding our teams.

At OVHcloud we continue to improve the handling of all requests from our community.

The entire team thanks you for your trust and is available to assist you, regardless of the means of contact.

Sincerely,
Homéfa S.

OVHcloud - Canada からの回答

2024年10月8日

Hello AD,

Thank you for your feedback on Trustpilot, and I sincerely apologize for reading such feedback.

We are continually improving our billing system to deliver a great user experience.

We can only change the address on your document when only your account mailing address has been changed.

If any other information has been modified (company name (excluding administrations)), it becomes impossible to re-issue the invoice.

In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Canada からの回答

2024年9月17日

Bonjour Kokou,

Je vous remercie d'avoir déposé un avis sur Trustpilot et je suis sincèrement désolé d'apprendre que votre expérience avec OVHcloud a été négative.

Nous comprenons que vous soyez mécontent et nous prenons vos commentaires très au sérieux.

Nous regrettons que votre expérience n'ait pas répondu à vos attentes et nous vous assurons que nous faisons tout notre possible pour offrir un service de qualité à tous nos clients.

Nous nous efforçons d'améliorer continuellement nos produits et services pour offrir la meilleure expérience possible.

Si vous rencontrez des difficultés ou si vous avez une demande en attente de traitement, n'hésitez pas à nous contacter.

Nos équipes de support sont disponibles 24h/24 et 7j/7 pour vous aider. Vous pouvez nous contacter par téléphone, par ticket, via le Live Chat ou les réseaux sociaux.

Si vous le souhaitez, vous pouvez également nous fournir votre identifiant client via message privé sur Trustpilot et nous relancerons le service concerné pour accélérer le traitement de votre demande.

Nous apprécions vos commentaires et nous sommes déterminés à améliorer notre service pour vous offrir une expérience satisfaisante.

Cordialement,
Votre conseiller OVHcloud.
^LaïM

OVHcloud - Canada からの回答

2024年9月13日

Hello,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.

So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.

If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026

Regards,

Maxime.R

OVHcloud - Canada からの回答

2024年7月31日 に更新

Good morning,

I am sorry to read such a feedback that does not reflect the image of our society.

At OVHcloud, security is our priority.

You can report any inappropriate behaviour or content to my colleagues by filling out this form:
https://www.ovh.com/abuse/#! /

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

EDIT : 31/07/2024 16:30

Thank your for details.

I’m sorry the information provided does not allow us to find your account.

Please send us your customer id (aa0000-ovh or 0000-0000-00).

Have a nice day,
Homéfa S.

OVHcloud - Canada からの回答

2024年8月2日 に更新

Hello Kasun,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.

OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.

So that I can do some checks and act on the processing of your request, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID (xx12345-ovh).

If necessary this page could help you find the OVHcloud ID:
https://help.ovhcloud.com/csm/de-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043024

EDIT : I would like to get back to you.

I note that you have not responded to the request for information sent to provide us with your OVHcloud account information.

If necessary, you can provide us with information so that we can act on the processing of your request.

I remain available and I wish you a good day.

Regards,

Maxime.R

OVHcloud - Canada からの回答

2024年7月30日 に更新

Bonjour Madame, Monsieur,

Je vous remercie d'avoir pris le temps de nous faire part de ce retour d'expérience qui ne reflète en rien nos standards de qualité.

Nous vous présentons nos sincères excuses pour toutes les difficultés rencontrées avec votre nom de domaine.

Je tiens à vous rassurer du fait que chez OVHcloud, nous améliorons continuellement nos services ainsi que le support pour vous accompagner en cas de besoin.

Je viens de vous envoyer une demande d'informations qui me permettra d'analyser la situation, et de vous proposer des solutions.

Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh) ou un numéro de ticket.

EDIT : 30/07/2024 15:05

Je vous remercie pour les informations d'identification.
A l'issue de mes vérifications, je vois que la demande est prise en charge et qu'une solution a été proposée ce 29/07/2024.

Vous pouvez répondre au ticket pour la suite de la prise en charge.

Encore navré de la livraison de votre nom de domaine.

Cordialement,

Homéfa.S

OVHcloud - Canada からの回答

2024年5月9日

Hello Roby!

We are so happy to hear that our support teams managed to provide support according to your needs.

OVHcloud will keep working to improve our customer support experience at worldwide level.

Don't forget to visit help.ovhcloud.com.

Have a nice day.
ViniL

OVHcloud - Canada からの回答

2024年4月24日 に更新

Hello João Pedro,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.

OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing and orders.

So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account email address.

If necessary this page could help you find the OVHcloud account information:
https://help.ovhcloud.com/csm/en-ca-account-secure-account-personal-data?id=kb_article_view&sysparm_article=KB0042915

EDIT : Thank you for providing contact information.

I was able to carry out checks but I can't find any active OVHcloud account with the email address provided.

Can you check that the email address is the one provided in the profile?

If your account is with OVHcloud US I don't have access to your information because you are on the TrustPilot page of OVHcloud Europe, Asia and Canada.

Regards,

Maxime.R

OVHcloud - Canada からの回答

2024年4月11日

Hello Isabelle!
Thank you so much for giving us 5*.
We are sorry happy and triggered about it. We hope to continue being your reference in Cloud services and further improve the customer experience.

Best regards from #OVHcloudSupport teams.
ViniL

OVHcloud - Canada からの回答

2024年3月18日

Hello there!

We are really trigged and happy to hear such nice feedback from you. OVHcloud teams is working hardly to improve the support tools and our keep our infrastructure safe.

We are looking forward to keep being your Cloud provider reference in the future.

ViniL

OVHcloud - Canada からの回答

2024年3月11日

Hello Paschalis,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2024年3月8日

Hello there VeryGG,

We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.

To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.

Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.

Please note that the processing time of bank/credit card companies is excluded.

If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.

We regret that we cannot provide details about the specific reasons for this decision, as it is confidential information.

Unfortunately, we won't be able to fulfill your order.
^VinS

OVHcloud - Canada からの回答

2024年2月8日

Hola Cruz, muy buenas.

Agradecemos sinceramente tu aporte mediante tu review. Tus comentarios son esenciales para nosotros, ya que nos permiten mejorar nuestro soporte, tu experiencia como cliente y nuestras herramientas.

Es importante destacar que en OVHcloud, a nivel mundial, ofrecemos una amplia gama de servicios, como servidores dedicados y VPS no gestionados. Esto implica que el cliente es responsable de la gestión de todo el contenido.

Nuestro equipo de soporte está siempre disponible a través de chat, llamada y tickets para brindarte toda la ayuda necesaria y revisar la infraestructura en caso de incidentes o errores que puedan surgir de nuestra parte. Sin embargo, es importante tener en cuenta que la gestión de contenido, incluida la migración que mencionas, es responsabilidad exclusiva del usuario, tal como se establece en nuestros términos y condiciones, los cuales aceptaste durante el proceso de pedido.

Recuerda que seguimos a tu disposición en help.ovhcloud.com para cualquier consulta adicional.

Un fuerte saludo,
ViniL

OVHcloud - Canada からの回答

2024年2月5日 に更新

Hello Eurgen,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE**
Unfortunately with the information provided was not enough to identify an account within us.

If you order is cancelled, it's because we've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.

Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.

Please note that the processing time of bank/credit card companies is excluded.

If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2024年1月18日

Hello Mohsin,

Thank you for taking the time to write this review. I'm sorry about this feedback.

Rest assured that our billing department will follow up any order when all the conditions are met.

So that we can see what has happened, I invite you to send us your customer ID by return of the email I've just sent you via TrustPilot.

We will then be able to contact the team concerned.

Best regards,
Alexandre.L

OVHcloud - Canada からの回答

2023年12月26日 に更新

Hello Ball,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE**
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.

To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.

Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.

Please note that the processing time of bank/credit card companies is excluded.

If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.

We regret that we cannot provide details about the specific reasons for this decision, as it is confidential information.

Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年12月19日

Hello Samet,

Thank you for taking the time to share your review with us. We sincerely apologize for the situation you experienced, and we are genuinely disheartened to hear about your less-than-ideal encounter. Providing top-notch service is our priority, and we regret any inconvenience caused.

Please be assured that we take this matter seriously and are committed to making improvements. Your feedback is invaluable, and we will use it to enhance our services for a better customer experience.

Your ticket has been escalated internally, and our dedicated team is actively reviewing it to provide swift support. We understand the urgency and want to assure you that we are working diligently on resolving your issue.

While there may be some delay due to time zones, rest assured that our team is fully engaged in addressing your concerns. We appreciate your patience and understanding.

Wishing you a great day ahead.

Best regards,
ViniL

OVHcloud - Canada からの回答

2023年12月11日 に更新

Hello Ali,
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.

To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.

Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.

Please note that the processing time of bank/credit card companies is excluded.

If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.

Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年11月30日

Hello Vineet,

Thank you so much for your answer and we are keeping improving our support channels to offer you the best customer support experience.

Have a great day.
Homéfa S.