OVHcloud - Canada レビュー 163

OVHcloud - Canada からの回答

2024年3月11日

Hello Paschalis,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2024年3月8日

Hello there VeryGG,

We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.

To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.

Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.

Please note that the processing time of bank/credit card companies is excluded.

If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.

We regret that we cannot provide details about the specific reasons for this decision, as it is confidential information.

Unfortunately, we won't be able to fulfill your order.
^VinS

OVHcloud - Canada からの回答

2024年2月8日

Hola Cruz, muy buenas.

Agradecemos sinceramente tu aporte mediante tu review. Tus comentarios son esenciales para nosotros, ya que nos permiten mejorar nuestro soporte, tu experiencia como cliente y nuestras herramientas.

Es importante destacar que en OVHcloud, a nivel mundial, ofrecemos una amplia gama de servicios, como servidores dedicados y VPS no gestionados. Esto implica que el cliente es responsable de la gestión de todo el contenido.

Nuestro equipo de soporte está siempre disponible a través de chat, llamada y tickets para brindarte toda la ayuda necesaria y revisar la infraestructura en caso de incidentes o errores que puedan surgir de nuestra parte. Sin embargo, es importante tener en cuenta que la gestión de contenido, incluida la migración que mencionas, es responsabilidad exclusiva del usuario, tal como se establece en nuestros términos y condiciones, los cuales aceptaste durante el proceso de pedido.

Recuerda que seguimos a tu disposición en help.ovhcloud.com para cualquier consulta adicional.

Un fuerte saludo,
ViniL

OVHcloud - Canada からの回答

2024年2月5日 に更新

Hello Eurgen,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE**
Unfortunately with the information provided was not enough to identify an account within us.

If you order is cancelled, it's because we've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.

Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.

Please note that the processing time of bank/credit card companies is excluded.

If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2024年1月18日

Hello Mohsin,

Thank you for taking the time to write this review. I'm sorry about this feedback.

Rest assured that our billing department will follow up any order when all the conditions are met.

So that we can see what has happened, I invite you to send us your customer ID by return of the email I've just sent you via TrustPilot.

We will then be able to contact the team concerned.

Best regards,
Alexandre.L

OVHcloud - Canada からの回答

2023年12月26日 に更新

Hello Ball,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE**
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.

To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.

Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.

Please note that the processing time of bank/credit card companies is excluded.

If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.

We regret that we cannot provide details about the specific reasons for this decision, as it is confidential information.

Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年12月19日

Hello Samet,

Thank you for taking the time to share your review with us. We sincerely apologize for the situation you experienced, and we are genuinely disheartened to hear about your less-than-ideal encounter. Providing top-notch service is our priority, and we regret any inconvenience caused.

Please be assured that we take this matter seriously and are committed to making improvements. Your feedback is invaluable, and we will use it to enhance our services for a better customer experience.

Your ticket has been escalated internally, and our dedicated team is actively reviewing it to provide swift support. We understand the urgency and want to assure you that we are working diligently on resolving your issue.

While there may be some delay due to time zones, rest assured that our team is fully engaged in addressing your concerns. We appreciate your patience and understanding.

Wishing you a great day ahead.

Best regards,
ViniL

OVHcloud - Canada からの回答

2023年12月11日 に更新

Hello Ali,
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.

To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.

Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.

Please note that the processing time of bank/credit card companies is excluded.

If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.

Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年11月30日

Hello Vineet,

Thank you so much for your answer and we are keeping improving our support channels to offer you the best customer support experience.

Have a great day.
Homéfa S.

OVHcloud - Canada からの回答

2023年11月24日 に更新

Hello Eugene,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE**
Thank you for the information and we appreciate your time and effort on reviewing us and of course share your concern on Trustpilot.

After check your ticket, I could see that our team already provided the according support available for your case. Anyhow, I'm really sorry for not reaching your expectations and I am moving forward your comments to our team and asking for a review on our answer.

You heard from us as soon as possible by ticket.
Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年11月21日

Hello Erik
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年11月14日 に更新

Hello there Ibrahim, We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information.

I see that the account has been closed by our security teams. This is generally the case when we detect a use on a service hosted on our infrastructures which is contrary to our general conditions. In this type of case, the services are deleted so it will be impossible to act at our level. This is specified in the general conditions of the service and this action does not allow you to benefit from a refund on the services ordered.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年10月20日

Hello Jonathan,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年10月10日 に更新

Hey there Andrei,
**UPDATE**
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order and deactivate your account. It seems that they couldn't find all the necessary security assurances.

To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年7月28日 に更新

Hello Said,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.

I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE**
I see that your case is updated and solved by our Abuse team. OVHcloud review in details all the reports and apply the correspondent action for each case.

You can always answer the ticket requesting or providing more information to help our team review the case.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年7月11日

Hello Vitaly,

Thank you for giving us your feedback via TrustPilot and we apologize for any inconvenience.

At OVHcloud we are constantly improving our support and in particular to reduce the time it takes to process our customers' requests.

Here you can see that IPMI is only guaranteed with OVHcloud servers:
https://eco.ovhcloud.com/en-ca/compare/

IPMI isn't compatible with most SoYouStart servers and is available as an option to order on other models.

The problem you're experiencing isn't with your dedicated server and a change of server won't change anything.

However I confirm the information sent by my colleague via the ticket CS8011003.

Regards,

Maxime.R

OVHcloud - Canada からの回答

2023年7月5日

Hello,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.

I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

We do not offer support in Discord.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年6月6日 に更新

Hello Shady,
Thank you for taking the time to post this review.
We're delighted that you like our products and services, and we're sorry to hear about this feedback concerning your requests to the billing department.
Please be assured that our teams will follow up all requests as quickly as possible.

Regards,
Alexandre.L

OVHcloud - Canada からの回答

2023年5月25日

Hello Ahsan,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.

I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL

OVHcloud - Canada からの回答

2023年5月17日

Hello John,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.

I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL