OVHcloud - Singapore レビュー 33

OVHcloud - Singapore からの回答

3日前

Hello Oka Mahendra,

We appreciate you sharing your long-term experience with us since 2016. We acknowledge your concerns regarding ticket support response times.
We understand that consistent and timely support is crucial, and we are actively working to improve our service delivery. Your feedback highlights an important area for our focus.

The entire OVHcloud support team is ready to assist you through any of our channel (phone, tickets, livechat, or social networks).

Best Regards,
Homéfa S.

OVHcloud - Singapore からの回答

2026年5月29日 に更新

Hi Cahya,
Your account and services have been suspended because five invoices remain unpaid.
Your server access will be restored upon payment of the outstanding balance.
Thanks and have a nice day,
OVHcloud Support team

OVHcloud - Singapore からの回答

2026年5月27日

Hello Omar,

Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2026年5月27日

Hello Iqbal,

Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2026年5月27日

Hello,

Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2026年5月25日

Hello,

Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2026年4月27日

Hello,

Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

Indeed, as I mentioned in the support ticket, server activation is affected by a RAM stock shortage.

I would like to clarify that the delivery time displayed in the server order process is not guaranteed. Most servers are activated quickly and within the stated timeframe, but a stock shortage can delay activation.

Server billing will only begin on the day of activation. Regarding the control panel, improvements are underway, and we regularly release updates based on customer feedback.

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2026年5月7日 に更新

MAJ 07/05/2026 :

Hello Vishal,

Thank you for the information provided.

After analyzing the order concerned, I note that it was in the process of identity check.

As indicated in our contracts and general terms and conditions of sale, an identity check can take place during the first orders for our new customers.

It can take 24 hours and 48 hours when it is set up.

I also note that the situation has been settled via a support ticket.

I thank you for your understanding, and I will remain at your disposal.

I look forward to your return and wish you a good day.

Your OVHcloud advisor.
^LaiM

OVHcloud - Singapore からの回答

2026年2月10日

Hello John,

Thank you for taking the time to submit your feedback on Trustpilot and we are sorry for your feedback.

At OVHcloud, when placing your first orders on a new customer account, an identity verification can be set up as described in our contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/

This identity verification helps identify users and secure future transactions.

As a reminder, the information of the holders must correspond to the information of the holder of the payment method and it must be verifiable if documents are requested by our security team (ID, proof of address of less than three months, etc.).

If the information is correct, the order is issued as soon as possible.

We can reassure you that if the order is canceled, no payment will be "finalized".

If you notice a "bank pre-authorization" (reservation of the amount by the bank) on your payment card, it will expire within a period of "9 to 14 days" and on PayPal within a period of "21 to 29 days" from the date your order was placed.

We're sorry, we can't take action on these bank deadlines and I invite you to check with your bank for this part, so that the bank deletes this information from your bank account more quickly.

For our part, the order cancelation confirmation is sent instantly on the day of cancelation.

Thank you for your understanding, and we remain at your disposal.

While we wait for your return, we wish you an excellent day.

Your OVHcloud advisor.
^LaiM

OVHcloud - Singapore からの回答

2026年2月3日

Hello,

Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.

We are continually improving our billing system to deliver a great user experience.

As a reminder, and as indicated in our contracts, an identity check can be carried out when you first order a customer account.

This check can take between "24 hours" and "48 hours".

If the account information is correct, the order is "picked" and "delivered" as soon as possible.

When the account information is not compliant, the order is "canceled" and no "direct debit" is taken.

If you see a pre-authorization on your payment card, it will expire within 9 to 14 days and on PayPal within 21 to 29 days from the date your order was placed.

We're sorry, we can't act on these banking deadlines and I invite you to check with your bank for this part.

For our part, the order cancelation confirmation has already been sent on the day of cancelation.

In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.

If you have a pending request, I can restart the service concerned.

I thank you for your understanding, and I will remain at your disposal.

I look forward to your return and wish you a good day.

Your OVHcloud advisor.
^LaiM

OVHcloud - Singapore からの回答

2026年1月28日

Hello Adrien,

Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2026年1月21日 に更新

Hello,

Thank you for taking the time to share your concerns. We genuinely apologize for the inconvenience caused and the disruption to your business.

At OVHcloud, we are continually striving to enhance our services and support to better assist our customers with their technical and billing-related issues.

We understand the importance of reliable service for your critical operations, and we regret that we fell short of your expectations on this occasion.

To help us investigate this matter further, please respond to the information request we have sent you, ensuring to include the email address associated with your customer account.

[EDIT : Thank you for sharing your information. We sincerely apologize for the disruption caused by this incident.

Your ticket was opened on January 10, 2026. The VPS was suspended due to anti-hack detection of unusual DNS traffic and was unblocked on January 14, 2026. It was then booted into Rescue Pro mode (accessible via VNC/KVM) for data recovery.

We understand the critical impact this has had on your business and regret the delays during the compliance review process. Please reply to your ongoing ticket if you need further assistance or documentation.

Have a nice day.]

Best regards,
Dieynaba K.

OVHcloud - Singapore からの回答

2026年2月5日 に更新

Hello,

Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.

OVHcloud is constantly improving its billing system to deliver an excellent user experience.

During the first orders, an identity verification may be carried out to confirm the identity of the account holder or the payment methods used as indicated in our contracts: https://www.ovhcloud.com/en-sg/terms-and-conditions/contracts/

When this identity verification is in compliance, the order is finalized within 48 hours.

If the account information is not compliant or does not secure the transaction, the order is unfortunately canceled.

I can assure you that when an order is canceled, no direct debit is taken.

If you notice a “bank pre-authorization” (reservation of the amount by the bank) on your payment card, it will expire within a period of “9 to 14 days” and on PayPal within a period of “21 to 29 days” from the date your order was placed.

We're sorry, we can't act on these banking deadlines and I invite you to check with your bank for this part.

For our part, the confirmation of the cancellation of the order is transmitted immediately to the banking organization.

In order to be able to analyze the difficulties encountered and the exchange with our services, I invite you to respond to the information request that I have sent you by providing us with your NIC handle (in abXXX-ovh format) or customer code (XXXX-XXXX-XX) as well as the associated ticket number.

I thank you for your understanding, and I will remain at your disposal.

I look forward to your return and wish you a good day.

Your OVHcloud advisor.
^LaiM
----
Updated: 05/02/2026

Hello,

Thank you for this additional information, and I am once again sorry for the situation.

After analysis, I can see that the order has been canceled, because the account information did not allow for a secure transaction.

Please check this information and update it (full name and surname, a full and accurate mailing address) before placing a new order.

The information must also correspond to the information of the payment method holder.

If the information is correct, new orders will be issued as soon as possible.

Otherwise, please use another payment method.

I can assure you that when the previous order was canceled, no payment was "finalized" and "processed".

If you notice a "bank pre-authorization" (reservation of the amount by the bank), I invite you to contact the bank in order to delete this information from your bank account.

I thank you for your understanding, and I will remain at your disposal.

I look forward to your return and wish you a good day.

Your OVHcloud advisor.
^LaiM

OVHcloud - Singapore からの回答

2025年12月16日

Hello Bubbles,

Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2025年8月22日

Hello Billal Fauzan,
Your order has been canceled due to an unresolved payment (#18570356) on your customer account.
As a result of security concerns, our team has canceled your order #19622578.

Please rest assured that your order (#19622578) has not been debited from your bank account.

If you wish to finalize your order, we recommend that you resolve the debt with your previous order.

Thank you and have a nice day,
^JLam

OVHcloud - Singapore からの回答

2025年7月22日

Hello Annie,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered with the cancellation of your order.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/asia-account-secure-account-personal-data?id=kb_article_view&sysparm_article=KB0042922#how-to-manage-your-personal-details

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2025年6月26日

Hello there,

Thank you for these 5 stars⭐⭐⭐⭐⭐

It is a great recognition of the work of our colleague Laurent.

At OVHcloud, the teams are mobilized to work with you every day in every aspect of your project life.

We continue to improve ourselves to offer you an unforgettable experience.

Best regards,
Homéfa S.

OVHcloud - Singapore からの回答

2025年6月3日

Hello Bashar,

Thank you for giving us your feedback via TrustPilot, and we are sorry if there is any misunderstanding about cPanel pricing.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check do some checks about your offer and your account, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-sg-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043029

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2024年11月8日

Hello Chris,

Thank you for providing feedback via Trustpilot. I am truly sorry to read such feedback.

OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.

We are also improving our billing system to deliver a great user experience.

When placing an order for the first time, our organization checks the information listed on the OVHcloud Control Panel to confirm that the order has been delivered.

This verification is indicated in our contracts and it takes around 24:00 to 48:00.

In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).

Thank you for your understanding and look forward to your return. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM