OVHcloud - Singapore レビュー 

OVHcloud - Singapore からの回答

2024年11月8日

Hello Chris,

Thank you for providing feedback via Trustpilot. I am truly sorry to read such feedback.

OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.

We are also improving our billing system to deliver a great user experience.

When placing an order for the first time, our organization checks the information listed on the OVHcloud Control Panel to confirm that the order has been delivered.

This verification is indicated in our contracts and it takes around 24:00 to 48:00.

In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).

Thank you for your understanding and look forward to your return. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Singapore からの回答

2024年9月26日

Hello,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.

So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.

If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2024年8月6日

Hello Nate,

We would like to thank you very much for sharing your positive feedback on Trustpilot.

We are extremely excited to read your excellent review of OVHcloud. Your positive feedback is a great source of motivation for our team and encourages us to continue our efforts to improve our services and support.

At OVHcloud, we are committed to delivering an exceptional customer experience and value your feedback. We are delighted to know that our support team has fully satisfied you, and we are committed to continuing to work hard to optimize the processing times for your requests.

If you require assistance, please feel free to contact your dedicated support team.

We are at your disposal to answer your questions or concerns.

We wish you a great day and thank you again for your trust.

Best wishes,
Your OVHcloud advisor.
^LaïM

OVHcloud - Singapore からの回答

2024年7月16日 に更新

Hello,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.

OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.

So that I can do some checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID (xx12345-ovh).

If necessary this page could help you find the OVHcloud ID:
https://help.ovhcloud.com/csm/de-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043024

EDIT : I would like to edit this response.

I see that you have not responded to the request for information sent to provide us with OVHcloud account information.

If necessary you can provide us with information so that we can act on the processing of your request.

I remain available and I wish you a nice day.

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2024年6月12日

Hello Phil,

We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,

Homéfa S.

OVHcloud - Singapore からの回答

2024年6月12日

Hello Nathan,

We are delighted to receive your positive feedback.
Thank you very much.

We strive to continue being your preferred hosting and cloud service provider.

Best regards,
Homéfa S.

OVHcloud - Singapore からの回答

2024年6月12日 に更新

Hello,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.

OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.

So that I can do some checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID or the contact email address (xx12345-ovh).

If necessary, this page could help you find the OVHcloud identifier:
https://help.ovhcloud.com/csm/fr-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043028#se-connecter-sans-identifiant

EDIT : I would like to edit this response.

I see that you have not responded to the request for information sent to provide us with OVHcloud account information.

If necessary, you can provide us with information so that we can act on the processing of your request.

I remain available and I wish you a nice day.

Regards,

Maxime.R

OVHcloud - Singapore からの回答

2024年5月21日

We are really happy with your feedback Clyde!

We do hope that in future, you won't have to go through this issue again as we will take the chance to improve taking further your feedback to our support teams.

Our best regards,
ViniL

OVHcloud - Singapore からの回答

2024年3月19日

Hello there Magnus,

We do apologise for this situation you had to face. Our goal is always provide a safe and secure infrastructure and that's we request this information to all our customers.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL

OVHcloud - Singapore からの回答

2024年1月18日

Hi Hendra,

Thank you for taking the time to share your feedback!

We're delighted that you're happy with our products.

Our teams remain at your entire disposal, whether by telephone or by ticket, via Livechat or social networks.

Best regards,
Alexandre.L

OVHcloud - Singapore からの回答

2024年1月12日 に更新

Hey there Kenji
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order . It seems that they couldn't find all the necessary security assurances.

To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.

Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.

Please note that the processing time of bank/credit card companies is excluded.

If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.

Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.
Have a nice day,
ViniL

OVHcloud - Singapore からの回答

2023年9月6日 に更新

Hello Kenzo,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.

I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

***UPDATE***
Following an analysis of the data related to your order or relating to your account, our validation department refused your order and deactivated the account because it appears that these do not provide all the necessary guarantees in terms of security.

In this case, it is important to consult the general conditions in connection with the service and to verify your personal information (surname, first name, address, email) before attempting a new order.
We do not finalize the transaction when an order is canceled, the pre-authorization will therefore automatically expire after a period of time and it will disappear completely from your statement (and the reserved amount will therefore be returned to the balance of your account). The deadline is 9 to 14 days for a credit card and up to 30 days for a Paypal payment.

It will therefore be impossible to reactivate the account and provide you with the service ordered.

Have a nice day,
ViniL

OVHcloud - Singapore からの回答

2023年7月4日 に更新

Hello Adeev,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide. I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE**
We have escalated internally your case to our team so they review as soon as possible your case. This is not the type of service and customer experience we expect to provide.

Our team will contact by ticket.
Once again, sorry for the inconvenience
Have a nice day,
ViniL

OVHcloud - Singapore からの回答

2023年6月27日

Hello,

Thank you for taking the time to share this very positive feedback with our support team.

I inform Vinicius of this feedback.

At OVHcloud, we do our utmost to provide you with quality services and support.

The entire OVHcloud support team stay available all of our channels (telephone, ticket, livechat and social networks) if required.

Best regards,

Virginie D.