Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... もっと見る
所在地
所在地を変更New London House, New London House, EC3R 7LP London, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... もっと見る
J'étais bloquée depuis deux mois avec une facture en attente. J'ai pu être dépannée suuite à un message au services d'assistance. Merci.
Wow even their sales team suck! Trying to get some information about options advertised on their website as On Request. Firstly over a few weeks I've made many requests for a call back. No one calls.... もっと見る
企業が回答しました
企業情報
OVHcloud - United Kingdom について
当該企業による記述
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
連絡先
New London House, New London House, EC3R 7LP, London, England, 英国
3.3
まあまあ
159件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
"Important" is when things go wrong
My old server died after a windows update. The team helped to restore the server in safe mode and get information off the server.
Post that I could not install Windows 2022 again, the team helped me set up a new server quickly and at a favourable price.
Case CS11356935
2025年7月25日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello,
The entire OVHcloud technical team sincerely thanks you for your feedback regarding case CS11356935.
We’re very glad we could support you during the issue with your old server and help you set up a new one quickly and at a good price for you. Your satisfaction, especially in critical situations, means a lot to us.
If you need any further assistance, feel free to reach out to us by phone, ticket, live chat, or on social media.
Thank you again for choosing OVHcloud and for your trust.
Best regards,
Dieynaba K.
Bare Metal / Proxmox
Beaucoup critique OVH. Pour autant que je sache, c'est du matériel qui est loué, pas les OS / soft que l'on y installe.
Aussi, du coté matériel, j'ai déjà usé d leur hotline et j'ai eu toutes les réponses avec en prime des conseils.
Le temps d'attente est relativement court. Donc à mon sens, ils font leur travail. La hotline est anglaise, puisque les bureau français. Ils ont su me comprendre :)
Merci
2025年7月20日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Sylvain,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
OVHcloud - United Kingdom からの回答
Hello Prima,
Thank you for sharing your experience with our Trustpilot support.
We are delighted to hear that our teams were able to answer your questions quickly, which is essential for us.
We continue to work to improve our teams and our online documentation, to offer you an even smoother and more efficient user experience.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
We are here to help and support you in using our services.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have just transfer my domain from…Magix
I have just transfer my domain from Magix to OVHcloud, It took some time but in the end I got there. May thanks for the help I got from the person on Facebook messenger ^VirD without him I could not have finshed my transfer.
2025年7月15日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Brian,
Nous sommes ravis d'apprendre que vous avez réussi à transférer votre domaine vers OVHcloud !
Nous comprenons que ce processus peut prendre du temps et nous vous remercions pour votre patience.
Nous sommes particulièrement heureux d'entendre que notre équipe de support sur Facebook a pu vous aider à surmonter les difficultés que vous avez rencontrées.
Nous mettons tout en œuvre pour offrir un support de qualité sur tous les canaux et il est agréable de voir que ce fut utile dans votre cas.
Si vous avez d'autres questions ou besoin d'aide pour configurer votre domaine ou vos services, n'hésitez pas à nous contacter par téléphone ou par ticket, via le Live chat ou les réseaux sociaux. Nous sommes là pour vous aider.
Toute l'équipe support OVHcloud vous remercie pour votre confiance et vous souhaite une excellente journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
A long wait but a good result
A long wait, but when the agent came online they were really helpful and solved my problem.
2025年7月9日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Julian,
Thank you for your feedback on our support service.
We're sorry you had to wait to speak to one of our agents, but we're glad to hear that they were able to resolve your issue effectively once you were online.
We are taking your feedback into account to improve our case management system and reduce wait times.
Our goal is to provide you with a smooth and efficient user experience, and we are constantly working to achieve this.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Good dedicated servers
Good dedicated servers. Hoping to help whitening ips reducing hassle of blacklists.
2025年6月30日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello,
Thank you for taking the time to share your experience with our Trustpilot dedicated servers. We are delighted to hear that you have been satisfied with our services.
We understand the importance of maintaining a positive reputation for your IPs, and we are aware of the challenges associated with blacklists.
At OVHcloud, we strive to provide tools and resources to help our customers manage these situations. We continue to improve our services to provide a better user experience and are committed to providing quality support to help resolve issues related to blacklists.
If you encounter any difficulties, do not hesitate to contact our support teams. We are available to help you find solutions via phone, ticket, Live chat or social media.
Thank you again for your trust and feedback.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have been a customer for many years…
I have been a customer for many years with several dedicated servers, the service we receive is always prompt and provides great support
We have recently been restructuring our service and support was available throughout the weekend
Looking at the overall service, the prices are very competative with great support and I would highly recommend OVH for any hosting needs
2025年6月26日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello,
Thank you for your kind and positive feedback regarding our service and support.
We are delighted to know that, over the years and throughout your recent restructuring, our team has been able to meet your expectations.
Your recommendation means a lot to us, and we’re glad you find our prices competitive and our support reliable.
The entire technical team joins me in thanking you for your trust and loyalty.
Please remember that we remain at your disposal through all our support channels—phone, ticket, live chat, and social media.
Best regards,
Dieynaba K.
We’ve been using a dedicated server…
We’ve been using a dedicated server from OVHcloud for the past 3 months and are very pleased so far. The setup process was quick and straightforward, even for someone without deep server expertise.
One of the standout aspects has been their customer service, we encountered a minor technical issue early on, and their support team responded immediately and efficiently, resolving the problem without any delay.
The server has been performing well, and we haven’t experienced any downtimes or slowdowns.
We’ll continue monitoring the service over the coming months and plan to update this review after a full year of usage to give a long-term perspective. But for now, we’re very satisfied.
2025年4月14日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Oliver,
Thank you very much for your positive feedback. The entire OVHcloud technical team is happy to hear that our support met your expectations with efficiency and professionalism.
We are committed to maintaining this level of excellence and remain available for any questions or requests, whether by phone, ticket, livechat, or through our social media channels.
Also, to properly credit the agent who assisted you, we have sent you a request for additional information. This will help us recognize the great work of our team.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Aldair was very professional
Aldair was very professional, polite and straight to the point. Thank you for that.
2025年6月18日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Joaquin,
The entire OVHcloud technical team is happy to hear that Aldair was very professional, polite, and got straight to the point.
We will share your kind words with Aldair. He will be very glad to hear your thanks and compliments about her patience and clear explanations.
We will keep working hard to give you the best support. If you have any questions, you can contact us by phone, ticket, livechat, or social media.
Thank you for trusting OVHcloud.
Best regards,
Dieynaba K.
Perfect in every way
Give the young lady a pay rise, a nice big bonus and a promotion as high up as she can gp
2025年6月17日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Mike,
Thank you for taking the time to share this positive feedback about your experience with our support team. We were able to share your feedback with our colleague Débora, who is handling your request.
We are doing our utmost to provide efficient services and high-quality support at your entire disposal.
The entire OVHcloud support team remains available if needed through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
I had a problem with my website
I had a problem with my website, and I spoke to Bjorn J, and he was great and helped me to do everything.
Now I am so happy.
2025年6月10日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are pleased to see that our agent Bjorn has been able to assist you in resolving the situation with your website.
We have also relayed your encouraging feedback to our advisor.
If you have any difficulties managing a service, our support teams are of course available to you by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Has anyone experienced sudden…
Has anyone experienced sudden suspension on OVHcloud with no clear evidence?
My server was locked without warning; they only provided some technical logs but there were no complaints or security incidents I could find.
As a professional in cybersecurity, I found no proof of abuse in the evidence they gave.
Support did not provide any helpful response or let me recover my data.
If anyone here has faced this, how did you resolve it? Any advice on recovering data or escalating the case?
(If my post breaks any rules, just let me know to edit out anything sensitive!)
2025年6月9日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Mohamed,
Thank you for sharing your experience regarding the sudden suspension of your OVHcloud server.
We are sorry to hear about this situation and take your feedback very seriously.
To help us investigate and assist you, please reply to our information request with your OVHcloud account ID (for example: xx12345-ovh), which you can find in the email we sent you.
This information will allow us to look into your case.
Thank you for give us the opportunity to improve our service.
Best regards,
Dieynaba K.
Great service
Great service and when I was ready to cancel, the team acted quickly and to my satisfaction.
2025年5月30日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Arthur,
Thank you for this 5 star review regarding the support of your request.
Each team (billing, technical, etc.) makes every effort to accompany you throughout your journey at OVHcloud.
We are happy to work with you.
Sincerely,
Homéfa S.
CS11126981 : Remboursement facture + conseils techniques
CS11126981 : Très bonne réactivité et sens commercial. Merci pour toutes vos précisions. Cordialement Marcello.
2025年5月20日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Marcello,
Nous vous remercions d'avoir pris le temps de partager votre expérience avec OVHcloud sur Trustpilot.
Nous sommes ravis de savoir que vous avez apprécié la réactivité et le sens commercial de nos équipes.
Chez OVHcloud, nous nous efforçons de fournir des services de qualité et un support personnalisé pour répondre aux besoins de nos clients. Nous sommes heureux d'avoir pu vous fournir les précisions nécessaires pour répondre à vos questions.
Nous continuons à améliorer nos services et notre support pour offrir une expérience utilisateur exceptionnelle. Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à contacter nos équipes support par téléphone, ticket, Live chat ou réseaux sociaux.
Merci encore pour votre confiance et votre retour d'expérience. Nous vous souhaitons une excellente journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
erreur de renouvellement automatique
Un problème lié à une erreur de renouvellement par les services d'OVH a été solutionné rapidement et efficacement.
Merci aux intervenants du support d'OVH (ticket CS11068879), je me suis sentie écoutée et comprise.
2025年5月15日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Vero,
Nous vous remercions pour votre retour positif et pour cette excellente évaluation ⭐⭐⭐⭐⭐
Votre satisfaction confirme la qualité de l’accompagnement fourni par nos différentes équipes.
OVHcloud reste mobilisé pour répondre à tous les besoins de sa communauté.
Nous sommes impatients de continuer à collaborer avec vous.
Cordialement,
Homéfa S.
Helped switch to the correct VPS offer
We picked the wrong VPS offer, they helped us fix the issue
2025年4月29日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Mike !
Thank you for these 5 stars⭐⭐⭐⭐⭐
We are delighted to see that your experience with our team is going well.
At OVHcloud, we make every effort to offer you quality support and products.
The entire team remains available on our usual channels.
We look forward to working with you.
Sincerely,
Homéfa S.
Thanks for your support!
2025年4月26日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Ahmed,
Thank you for taking the time to submit your opinion on Trustpilot.
I'm glad you had a positive experience.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are also continuously improving our billing system to deliver a great user experience.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
48 HOURS vs 120 SECONDS bare metal deployment
OVH advertises to deploy a bare metal server within 120 SECONDS - I purchased one and AFTER I made my payment for over £150 they told me it'll take 48 HOURS to deploy it. I cancelled immediately, what a scam. No customer service at all, support email-address doesn't work, nobody picks up the phone-I hung up after wating 27 minutes. Now I'm wating to get my money back, let's see how this will work. km1296313-ovh
2025年4月22日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello there !
We are sorry to hear that your server could not be delivered in 120 seconds.
Some servers are delivered immediately. Others requiring a particular configuration can be delivered in 48 hours for example.
However, our services reserve the right to analyze information used to order one or more servers. These are measures to protect our community and users.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Best regards,
Homefa S.
Good support and resolved quickly
Support was fast and the team was very understanding in resolving a provisioning mistake from our end. They credited the value of the committed purchase to another service. Many thanks indeed.
2025年4月10日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Andrew,
The entire OVHcloud technical team sincerely thanks you for your kind words and your trust.
We are delighted to hear that our support team was able to quickly and effectively resolve the provisioning issue you encountered.
Your satisfaction is our top priority, and we are committed to continuing to provide you with fast and efficient solutions.
Should you have any further questions or concerns, our team remains at your disposal via phone, tickets, live chat, or social media.
Thank you once again for your encouraging feedback and your confidence in us!
Best regards,
Dieynaba K.
The worse customer service experience, ever.
Mame D. of OVH asked me to review their service, well... here you go, short and sweet: AVOID them at all costs!
I have been asked to quote the ticket reference, here they are: CS10769529 & CS10960112. This way OVH can check and come back here to tell the world why this review is unfair. Honestly, be my guest OVH, I'm so done...
Now, here is my experience:
A couple of month back I spot a domain name I want to purchase, see it is available and start the process of purchasing it together with a web hosting, using OVH. The order is easy, everything is wrapped up fairly quickly. Then I start receiving some emails about my order, all looks ok.
A few hours later, when everything things to be in order, I try to install a module on my website, apparently things are done promptly, all good. However, nothing shows on the website, I cannot access the module but instead see another landing page telling me that the domain I thought I owned was available for sale.
I look back at my order, yep, I did try to purchase said domain.
Investigating further, I understand that the domain was grabbed by a domain broker a few minutes before I did purchase it. Frustrating, but such is life sometimes.
However, since I can buy the domain on the secondary market for a reasonable price, I do that.
Once I fully understood this situation, I reached out to OVH customer service to raise this issue and the fact that AT NO POINT of the order process, or after, did OVH highlight that they could not give me the domain I ordered.
Then, after I raised the issue, at no point did they investigate what happened and acknowledge their failure.
Because I got rather insistent that they were at fault here, OVH said they may (!) refund me the cost of the hosting (which is actually roughly equivalent to the cost of the domain on the secondary market).
They did tell me that, should the refund be approved, it could take up to a month...
A good month after that declaration, nothing happened, no follow-up, no refund.
So I chased.
Tadaa: today, they refunded me and deleted my hosted website, suspended my DNS zone, just wiped out everything. Again, AT NO POINT did they say that, should they refund me, they would effectively disable all the services and throw me out. But they did it, the lovely people... see, they can be efficient sometimes.
So, back to you, gentle customer, beware. You may need a lot of patience with OVH and maybe more than that. I used to be a happy customer of theirs but I will now migrate the various websites I held with them for many years to another platform, with better reviews than OVH.
EDIT: As announced, OVH try to show they care, even though they don't. Not only they clearly glaze over the issue linked with their failing process, but they do not commit to change it and, best of all, they make it sound like it was fully clear they would cancel all services. Whilst I requested a 'commercial gesture', they 'offered a refund' which is in fact the cancellation of all services with the necessary refund that goes with it, which is a legal requirement.
Honestly, if you haven't already just avoid them like the plague.
2025年4月3日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Olivier,
First of all, I want to thank you for taking the time to share your experience on Trustpilot.
I'm very sorry to hear that you've had some difficulties.
Please note that we are committed to continually improving our billing system to ensure an optimal user experience. Your feedback is therefore very valuable to us.
After reviewing your refund request (commercial gesture) via ticket CS10960112 with our claims department, I am pleased to note that we have responded favorably to your request.
When setting up a refund, it is normal that we also cancel the order and the associated service.
However, following your return, it looks like you would like to keep the web hosting plan that was previously refunded.
I am happy to announce that our claims department has sent you a purchase order so that you can reopen the service if you still wish.
However, it seems that we are currently waiting for your response via ticket CS10960112. I therefore invite you to reply as soon as possible, so that we can resolve the situation.
I would like to thank you for your understanding and patience. Rest assured that our entire OVHcloud support team remains available to meet your needs and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
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