OVHcloud - United Kingdom レビュー 

OVHcloud - United Kingdom からの回答

2024年11月12日

Bonjour Madame, Monsieur,

Je suis navré de lire votre retour d'expérience.

OVHcloud améliore constamment son système de facturation. Lors de la résiliation d'un service (renouvellement manuel) le système de facturation prévient automatiquement le détenteur du service de la fermeture prochaine de ses services et de leur suppression en cas de non-renouvellement.

Votre retour nous permettra d'analyser la situation et de comprendre les éventuels comportements inattendus.

Le dernier paragraphe porte à confusion lorsqu'il est sorti de son contexte.

“Vos services seront renouvelés à partir de leur date d'échéance pour la durée choisie,
le temps de validité restant étant conservé “

La phrase précédant ce paragraphe invite à renouveler les services en cliquant sur le lien de renouvellement. Ensuite, l'utilisateur pourra choisir la durée de renouvellement.

Pour que je puisse vérifier ce qu'il s'est passé, je vous invite à répondre à la demande d'informations que je viens de vous envoyer.
Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).

Cordialement,

Homéfa S.

OVHcloud - United Kingdom からの回答

2024年11月8日

Hello Connor,

Thank you for providing feedback via Trustpilot. We are sorry for the inconvenience.

We are continually improving our billing system to deliver a great user experience.

Please note that when you order a service for the first time, the information listed in the OVHcloud Control Panel is verified.

This verification takes between 24 and 48 hours and is indicated in our General Terms and Conditions of Service.

It is therefore a contractual and legitimate measure, to be able to confirm that the information entered on your customer space is correctly filled.

In order to analyze the customer account and the order concerned, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.

Thank you for your understanding and look forward to your return. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - United Kingdom からの回答

2024年11月6日

Hello Cornelius ,

Thank you for taking the time to share your positive experience with our support team and especially with our technician, Michael G.

We are delighted to read that you found his professional help, fair, fast and very helpful.

At OVHcloud, we are committed to providing quality support to all our customers, and we are pleased to know that Michael has been able to meet your expectations. Your feedback is very important to us and we use it to continually improve our services.

We look forward to serving you again in the future and feel free to contact our support team if you have any questions or concerns.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - United Kingdom からの回答

2024年10月1日

Hello,

Thank you for taking the time to share this positive feedback about your experience with our support.

We do our utmost to offer high-performance services and quality support at your entire disposal.

The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.

Regards,

Maxime.R

OVHcloud - United Kingdom からの回答

2024年9月17日

Bonjour Vadim,

Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis sincèrement navré de ce retour d'expérience.

OVHcloud améliore constamment ses services et son support, notamment pour réduire le temps de traitement des demandes.

Nous nous efforçons également de répondre aux demandes courantes via notre site web et nos guides, mais nous comprenons que cela ne couvre pas toutes les situations.

Nos équipes de support sont disponibles pour vous aider par téléphone au 1007 (composez-le +33 9 72 10 10 07 depuis une ligne en dehors de la France) du lundi au vendredi de 8 h à 18 h, par ticket via le Live chat ou les réseaux sociaux.

Afin d'analyser les différentes difficultés rencontrées, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).

Dans l'attente, je reste à votre disposition et je vous souhaite une excellente journée.

Cordialement,
Votre conseiller OVHcloud.
^LaïM

OVHcloud - United Kingdom からの回答

2024年8月16日

Hello,

Thank you for your feedback. We are sorry for the inconvenience you have experienced with our support, particularly the cancellation of your VPS order.

We take all customer feedback seriously and are committed to continuously improving our service and support.

To help us understand and address the issue, could you please provide me with your OVHcloud account identifier (xx12345-ovh)? This will allow us to review your account and investigate the circumstances around the cancellation.

We would also appreciate if you could provide more details about the situation, such as the date and time of the cancellation and any relevant correspondence you have received.

Your feedback is valuable to us and will help us improve our service for all customers.

Best regards,
Dieynaba K.

OVHcloud - United Kingdom からの回答

2024年8月12日

Hello Maxim!

We really do apologize for this situation you had to face.

Our commitments within OVHcloud have not changed. We are continuously improving our services and billing.

The renewal or termination is carried out from the customer area :
https://help.ovhcloud.com/csm/en-gb-billing-how-to-cancel-services?id=kb_article_view&sysparm_article=KB0029762

Our services cannot access your account to change your information or renewal.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution.

You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
Homéfa S.

OVHcloud - United Kingdom からの回答

2024年8月8日

Hello Al Al,

Thank you for sharing your feedback with us via Trustpilot. We apologize for any inconvenience you have experienced.

At OVHcloud, we are continuously improving our billing system with the aim of providing an outstanding user experience.

We are also continually enhancing our services and support, with a particular focus on reducing the processing time for billing-related requests. Our goal is to improve the overall satisfaction of our clients.

In order to analyze your interaction with our support team, I have sent a request for information. Please respond by providing your OVHcloud client ID in the following format: abXXX-ovh.

Thank you for your cooperation, and we look forward to working with you to improve your experience.

Best regards,
Your OVHcloud advisor.
^LaïM

OVHcloud - United Kingdom からの回答

2024年8月5日

Hello Mike,

First of all, I want to thank you very much for taking the time to share your experience with OVHcloud on Trustpilot. I am delighted to read such positive feedback and will ensure that your feedback is shared with our team.

At OVHcloud, we are committed to continuously improving our services and support. We are pleased that your experience with our customer service team has been satisfactory, and we will continue to work hard to reduce application processing times.

We are also proud of our commitment to an outstanding user experience and strive to constantly improve our billing system based on the feedback we receive.

We are committed to providing easily accessible support and covering the majority of common requests via our website and guides. However, if you have any questions or concerns, feel free to contact our dedicated support team by phone, ticket, via Livechat or social media.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - United Kingdom からの回答

2024年7月24日

Hello Russ,

Thank you for taking the time to share this very positive feedback about your experience with our customer service.

We do our utmost to offer efficient services as well as quality support at your complete disposal.

The entire OVHcloud support team remains available if necessary on all of our channels, whether by telephone or ticket, via livechat or social networks.

Regards,

Maxime.R

OVHcloud - United Kingdom からの回答

2024年7月16日 に更新

Hello,

Thank you for sharing your thoughts and concerns on Trustpilot, and I sincerely apologize for reading such feedback.

We strive to cover the majority of common requests via our website and guides.

If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.

For requests for abuse or illegal content, we invite all our customers to fill in this form so that they can take action: https://www.ovh.com/abuse/#!/

If you have a request waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.

Best wishes,
Your OVHcloud advisor.
^LaïM

OVHcloud - United Kingdom からの回答

2024年7月9日

Hello TEEYAI MUENCHANA,

Thank you for taking the time to share your opinion on Trustpilot. I am genuinely sorry to read about your experience.

We are continuously improving our billing system with the goal of providing an excellent user experience.

In order to review the exchange you had with our support, I have just sent you a request for information. Please respond by indicating your OVHcloud customer identifier in the following format: abXXX-ovh.

Best regards,
Your OVHcloud advisor.
^LaïM

OVHcloud - United Kingdom からの回答

2024年6月24日

Hello Nectar,

Thank you for sharing your feedback with us via Trustpilot. We apologize for the inconveniences you have experienced.

OVHcloud is constantly improving its services and support, particularly with the aim of reducing request processing times and providing an optimal customer experience.

In order to analyze the various difficulties encountered, I invite you to respond to the information request that I have just sent you. You can respond to it by sending me your OVHcloud account identifier (xx12345-ovh).

Best regards,
Your OVHcloud advisor.
^LaïM

OVHcloud - United Kingdom からの回答

2024年6月12日

Hello James,

We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Thank you for the information provided.
After my verifications, I see that your request is being processed by our complaints department.

Have a nice day,
Homéfa S.

OVHcloud - United Kingdom からの回答

2024年5月29日

Hello Rob!

We are sorry for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL

OVHcloud - United Kingdom からの回答

2024年5月27日

Hello William,

We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL

OVHcloud - United Kingdom からの回答

2024年5月10日

Bonjour Line,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot.

Je suis sincèrement navré de ce retour d'expérience avec notre support.
Nous améliorons constamment nos services et notre support en vue d'offrir une excellente expérience utilisateur.

Les avis Trustpilot contribuent à obtenir les axes d'amélioration attendus par nos clients.
C'est pourquoi, je viens de vous envoyer une demande d'informations afin d'analyser la situation rencontrée.

Je vous invite à m'indiquer en réponse votre identifiant client OVHcloud sous la forme abXXX-ovh.

Cordialement,
Jules.D

OVHcloud - United Kingdom からの回答

2024年5月6日 に更新

Hello David,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE**
We appreciate your time and effort on providing the account details to us.
After review your case, I see that our team has already escalated your case to our Claims team. By internal protocol, indeed is not possible to process the refund once an order is confirmed and paid manually by you, according to our T&C. I count on your understanding on that.

Kindly ask for your patience, since our team is already reviewing in detail your case and will provide further details as soon as possible.

Have a nice day,
ViniL

OVHcloud - United Kingdom からの回答

2024年4月9日 に更新

Hello there Raj,

I am really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

**UPDATE**
Thank you for the account details. After a deep review, we could not identify any type of attempt to contact our team registered on this account.

Your account is not blocked. Your service still active and online for your access.

We are sorry for not reaching your expectations and for the possible inconvenience that may caused. Feel free to reach us by live chat, ticket, phone, social media (X or Facebook) and help.ovhcloud.com for further assistance and onboarding if you may need.
Have a nice day,
ViniL

OVHcloud - United Kingdom からの回答

2024年3月20日

Hello there Ali,

We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Have a nice day,
ViniL