Oxendales レビュー 934

Oxendales からの回答

2026年4月15日

Hi Julie,

Thank you for your 5-star review.

I will pass your kind comments on to the agent who assisted with your query.

Thanks again,
The Oxendales Team

Oxendales からの回答

2026年4月14日

Hi Margaret,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Aoibhe took great care in looking after your return and thoroughly investigating the matter. It’s fantastic to know she was able to resolve everything in a kind and professional manner.

We’ll be sure to pass along your kind words to her, she’ll be thrilled to hear them!

Kind regards
Oxendales team

Oxendales からの回答

2026年4月8日

Hi, thank you for taking the time to share your feedback.

We’re really sorry to hear that your experience with us has been inconsistent and that several items didn’t meet your expectations. This is certainly not the standard we aim to provide. We also apologise for the frustration caused with your order and cancellation process.

Your comments regarding product quality and value are taken seriously, and we will ensure they are passed on to the relevant teams for review.

If you would be open to it, we’d appreciate the opportunity to look into your experience further and make things right. Please contact our customer service team and include “Trustpilot” as the subject so we can easily identify your query

Kind Regards,
Oxendales Team

Oxendales からの回答

2026年3月31日

Hi,

Thank you so much for your kind words! We’re really glad to hear that the team was able to help you update your details quickly and efficiently. It’s great to know they made the process smooth and easy for you. We’ll be sure to pass along your lovely feedback, thanks again!

Kind regards
Oxendales team.

Oxendales からの回答

2026年3月31日

Hi Katie,

Thank you for your wonderful feedback! We’re delighted to hear your query was handled so quickly and to your satisfaction. Providing first-class service is what we strive for, so it’s great to know we delivered. We really appreciate you taking the time to share your experience!

Kind regards
Oxendales team.

Oxendales からの回答

2026年3月31日

Hi Liz,

Thank you for your kind feedback!

We’re really pleased to hear your issue was resolved straight away and that you found our customer service effective and courteous. That’s exactly the experience we aim to provide. We appreciate you taking the time to share this!

Kind regards
Oxendales team.

Oxendales からの回答

2026年3月31日

Hi Barry,

Thank you so much for your detailed and thoughtful review! We’re really sorry for the inconvenience with your delivery, but we’re glad we could put things right for you quickly. It’s great to hear you were happy with the resolution and the support you received from the team.

Kind regards
Oxendales Team.
Your kind words about our customer service truly mean a lot—we’ll be sure to share your feedback. Thanks again for your patience and for taking the time to share your experience!

Oxendales からの回答

2026年3月10日

Hi Anastasia,

Thank you for your kind words!

We're really glad to hear that your query was resolved quickly and that you found the service helpful, pleasant, and professional. If you ever need assistance again, we’ll be more than happy to help!

Kind regards
Oxendales team.

Oxendales からの回答

2026年3月10日

Hi Rita,

Thank you so much for the fantastic feedback!

We’re delighted to hear that you’re happy with the quality of the goods, the service, and the efficiency of our team. It means a lot to know you had such a positive experience.

We really appreciate your support and look forward to welcoming you back again soon.

Thanks again!
Oxendales team.

Oxendales からの回答

2026年3月10日

Hi Shauna,

Thank you for your feedback!

We’re glad to hear the refund process for your damaged item was quick and easy, and that you were able to order a replacement straight away without any delivery charge. We always aim to make things as simple and hassle-free as possible.

If you ever need any further help, we’re always here to assist!

Kind regards
Oxendales team.

Oxendales からの回答

2026年3月5日

Hi Sharon,

Thank you so much for your kind review!

We're really glad to hear that you were happy with the prompt response and that everything with your return and replacement is being sorted smoothly. It's great to know you had a positive experience, we truly appreciate your support and hope to help you again in the future!

Kind regards
Oxendales team.

Oxendales からの回答

2026年3月4日

Hi Ann,

Thank you for your 5-star review.

I will pass your kind comments on to the agent who assisted with your query.

Thanks again,
The Oxendales Team

Oxendales からの回答

2026年3月4日

Dear customer,

Thank you for your 5-star review.

I will pass your kind comments on to the agent who assisted with your query.

Thanks again,
The Oxendales Team

Oxendales からの回答

2026年2月26日

Hi Sarah,

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you loved the chair and that the delivery cost was a pleasant surprise, we always aim to offer great value.

We’re very sorry to hear that a small part was missing on arrival, but we’re glad our team could resolve the issue quickly for you. Your kind words about their support and agility truly mean a lot.

We also appreciate your thoughtful advice regarding returns. Larger items can sometimes require an extra pair of hands, and your feedback helps other customers know what to expect. We’re pleased to hear the return process itself felt straightforward and that you found our online team helpful throughout.

Most importantly, we’re thrilled that you’re happy with the chair itself and that the 30% discount made it an even better find.

Thank you again for shopping with Oxendales. If you ever need anything in the future, we’re always here to help.

Kind regards
Oxendales team.

Oxendales からの回答

2026年2月25日

Hi Tara,

Thank you so much for your kind words!

We’re delighted to hear you consistently have a great experience with our customer service team. Providing friendly, reliable support is always our top priority, so your feedback truly means a lot.

We really appreciate your support and look forward to helping you again anytime!

Regards
Oxendales team.

Oxendales からの回答

2026年2月25日

Hi Susan,

Thank you so much for your wonderful review!

We’re delighted we could get everything sorted quickly for you. Typos happen to the best of us 😊 we’re just glad Emily, Jessica, and Aoibhe were able to update your details and confirm your order without any hassle.

Providing prompt, friendly support is always our goal, so your 10/10 feedback truly means a lot to the whole team. If you ever need anything else, we’re always here to help

Kind regards
Oxendales Team.

Oxendales からの回答

2026年2月18日

Hi,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Katelynn took great care in looking after your return and thoroughly investigating the matter. It’s fantastic to know she was able to resolve everything in a kind and professional manner.

We’ll be sure to pass along your kind words to her, she’ll be thrilled to hear them!

Kind regards
Oxendales team

Oxendales からの回答

2026年2月18日

Hi Carol,

Thank you for your great feedback!

We’re so pleased to hear that your laptop cancellation was handled efficiently and processed immediately. Providing quick and seamless support is always our goal, and it’s wonderful to know we delivered on that for you.

We truly appreciate you taking the time to share your experience!

Kind regards
Oxendales team.