Overall the service provided is excellent and no challenges what so ever. However, the reason for 5 stars goes beyond this. My not quite 2 year old son always runs to the window when he hears... もっと見る
企業が回答しました
所在地
所在地を変更Ballymount Road Lower, Merrywell Business Park, D12 HY65 Dublin 12, County Dublin, IE
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Skip arrived on time but collection was late . We needed access to the front garden after the choosen date for pick up. I made many attempts to call dublin center with no answer and 2 emails left by t... もっと見る
企業が回答しました
Hired a skip from Oxigen Environmental - Ballymount, Dublin. The entire process was incredibly smooth, efficient, and completely stress-free. The team went above and beyond to ensure everything was h... もっと見る
企業が回答しました
I recently used Oxygen Skip Hire to clear out a large amount of rubbish from my back garden, and I was very impressed with the service. The skip was delivered on time, placed exactly where I needed i... もっと見る
企業が回答しました
企業情報
Oxigen Environmental - Ballymount, Dublin について
当該企業による記述
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
連絡先
Ballymount Road Lower, Merrywell Business Park, D12 HY65, Dublin 12, County Dublin, アイルランド
- 014263118
4.2
ほぼ満足
133件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They still havent collected the skip
They still havent collected the skip. Its been 2 days already and looks to be a couple more. I dont even live at that house anymore. Im getting complaints from the landlady
2024年8月10日
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Tom,
We sincerely apologise for the delay in collecting the skip and any inconvenience this has caused, particularly given your situation. This is not the level of service we strive to provide.
We will prioritise resolving this issue as quickly as possible and appreciate your patience. Please contact our customer service team so we can assist you further. Thank you for bringing this to our attention.
Kind regards,
The Oxigen Team
Terrible
Terrible. Ordered a skip with 1 weeks notice and was told it would arrive on 09/08/24.
I then went and hired 2 people to help with the loading of the skip only for it not to show up at all. 3 phone calls made throughout the day and was told each time that it's on the way. Now I'm not only out of pocket for the skip but also wages for 2 people.
Useless
2024年8月9日
自発的なレビュー
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Kyle,
We sincerely apologise for the experience you’ve had. We understand how frustrating it must be to have hired help only for the skip not to arrive as promised. We’re investigating why this happened and will address the issue to ensure it doesn’t occur again.
Thank you for bringing this to our attention.
Best regards,
The Oxigen Team
Poor customer service
No complains with the skip itself but I called to ask if it was possible to get an indication of what time the skip might arrive at (at 2pm on the day it was due). I stressed that I was not complaining, just wondering and was met with so much resistance and told that what I was asking for was an impossible thing for them to do.
2024年7月29日
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Donal,
Thank you for taking the time to share your feedback. We're glad to hear that you were satisfied with the skip itself. However, we're sorry to learn about your experience when inquiring about the delivery time. We understand that clear communication is important, and it’s unfortunate that we fell short in this instance. Your feedback is valuable and will help us improve our service.
If you have any further concerns or need assistance, please feel free to reach out to us directly.
Kind regards,
The Oxigen Team.
Skip arrived as scheduled and was…
Skip arrived as scheduled and was allowed to keep for an extra couple of days.
2024年7月26日
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Kieran,
We're glad to hear that your skip arrived on schedule and that you were able to keep it for a few extra days. We always aim to be flexible and accommodating to meet our customers' needs. If there's anything else we can assist you with, don't hesitate to reach out.
Best regards,
The Oxigen Team
WORSE SKIP COMPANY EVER
I ordered a skip which came at 6:30pm in the evening on the day it was suppose to be delivered I called serval times and spoke to an extremely rude women who asked what my problem was it would be delivered before 12am that night. It was due to be collected on the third day which it wasn’t I then called the office and was advised they called someone on the third day to see if that skip was ready to collect which isn’t true as I was waiting around all day. I then asked if could be collected asap and they told me it would be another two days and they can’t advise a time!!! They are all over the place worse service.
2024年7月23日
自発的なレビュー
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Naomi,
We sincerely apologise for the inconvenience you experienced with our service. This is not the standard we aim to provide, and we're truly sorry for the frustration caused by the delays and the lack of clear communication.
Your feedback about the interactions with our team is concerning, and we will be addressing this internally to ensure better customer service in the future. We understand how important timely deliveries and collections are, and we're sorry for falling short in this instance.
Please know that we take your feedback seriously and are working to improve our processes to prevent such issues from occurring again. If there is anything we can do to make up for this experience, please don't hesitate to reach out to us directly.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Best regards,
The Oxigen Environmental Team
Extremely bad customer service …
Skip did not arrive on chosen day until after 5pm, called customer service at 12pm and asked for a time of delivery and I was told what’s my issue my skip will be there on the day I chose they are very busy so I’ll just have to wait, phone manner was disgraceful, was told I chose a PM slot but this was never related to me when booking that there was certain slots, never received service like this before ridiculous will not be ordering again
2024年7月9日
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Simone,
We are deeply sorry to hear about your recent experience with our skip delivery service. We understand how frustrating it must have been to wait for your skip and to feel that your concerns were not adequately addressed.
We strive to provide clear communication and excellent service to all our customers, and it’s clear that we fell short in this instance. Your feedback about the phone manner and the lack of information regarding delivery slots is concerning and does not reflect the standard of service we aim to deliver.
Please know that we are taking your feedback seriously and will be addressing this issue with our team to ensure it doesn’t happen again.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in Oxigen Environmental.
Best regards,
The Oxigen Environmental Team
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Keith,
Many thanks for the 5 stars, it's very much appreciated.
Kind regards,
The Oxigen Environmental Team.
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Mark,
Happy to help and give you a smooth service the whole way through. Thanks for taking the time out to leave us this review.
Kind regards,
The Oxigen Environmental Team
Professional and helpful when I spoke…
Professional and helpful when I spoke on the phone, driver was very friendly and helpful. I would highly recommend this service and company.
2024年6月24日
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Caroline,
Thank you for your wonderful feedback! We're delighted to hear that you found our team professional and helpful, both over the phone and in person. Our driver will be thrilled to know he made a positive impact.
We appreciate your recommendation and look forward to continuing to serve you!
Best regards,
The Oxigen Environmental Team
Easy booking! Great service!
It was clear and easy to book a skip on the system.
The Skip was delivered on the day requested,
I also contacted your offices and spoke with an operator without any problems, all were very helpful. It was a good experience and would have no problem recommending or using Oxigen services in the future.
Thank you Eva
2024年6月24日
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Eva,
Thank you so much for your kind words! We're delighted to hear that you found our booking system clear and easy to use, and that your skip was delivered as requested. It's wonderful to know that our team was helpful and provided a smooth experience for you.
We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Oxigen Environmental Team
Very helpful young man..
Very helpful young man..
Very polite and helpful and solved my issues in less than 5 mins
2024年6月12日
自発的なレビュー
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Louise, thank you for the positive and lovely review!
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Alan, thanks for the great review, we really appreciate the kind words and look forward to helping you again in the future!
The lady in the Dublin office could not…
The lady in the Dublin office could not have been more helpful and thorough in my dealings with your company
Also the skipdriver was a top class driver and very helpful and pleasant to deal with
Top marks for your company in employing first class staff
2024年5月24日
Oxigen Environmental - Ballymount, Dublin からの回答
Thank you, John, for your wonderful feedback! We're delighted to hear that our Dublin office staff and skip driver provided you with exceptional service. We pride ourselves on having a top-notch team, and it's fantastic to know they made such a positive impression. Your kind words mean a lot to us, and we'll be sure to pass along your compliments. Thank you for choosing Oxigen! 🌟
Clare was very friendly and professional. She dealt with my query quickly and wffectively
Clare was very friendly and professional. She dealt with my query efficiently and effectively.
2024年5月17日
自発的なレビュー
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Paul,
Thank you for your kind words! We're glad to hear that Clare was friendly and professional in handling your query. We appreciate your feedback!
Best regards,
The Oxigen Team
Excellent customer service
Excellent customer service provided by Pauline. The best we have received in a long time- quite a relief after the stressful journey of moving home and having to deal with many different providers. Pauline, thank you!
2024年4月16日
自発的なレビュー
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Alexander,
Thank you so much for your kind words! We're thrilled to hear that Pauline provided you with excellent customer service. Moving home can indeed be stressful, and we're glad she could make the process a bit easier for you. We'll be sure to pass along your gratitude to Pauline.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
The Oxigen Team
Prompt delivery and collection
2023年12月21日
Oxigen Environmental - Ballymount, Dublin からの回答
Cheers for the generous review Keith. Hopefully we can serve you again in the future!
Oxigen Environmental - Ballymount, Dublin からの回答
Thanks for the lovely review Niall, hope we can be of service to you again in the future!
Excellent service
Excellent service. They delivered the skips on time, every time. Super helpful staff too.
2023年10月24日
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Sean, thank you so much for the great review! Thanks for taking the time to write this up, we really appreciate it. We hope you will consider our services again in the future. Kindest regards, Oxigen Environmental.
They contact you in advance to keep you…
They contact you in advance to keep you updated on delivery and removal
2023年11月2日
Oxigen Environmental - Ballymount, Dublin からの回答
Hi John. Thanks so much for the great review. We really appreciate the feedback and hope you'll use our services again in the future! Kind regards, Oxigen Environmental.
Oxigen Environmental - Ballymount, Dublin からの回答
Hi Derek, thanks for the 5 stars. We're glad you found our service to be helpful. Kind regards, Oxigen Environmental.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。