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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Calverton Nottingham Excellent customer service care, Nick certainly went the extra mile explaining the wide range of products made available. I was well overdue for a Mod update & my choice was... もっと見る

5つ星のうち5の評価

Koupila jsem si Vaporizer oxva v České republice,po měsíci přestal fungovat ,poslala jsem ho na reklamaci a oni mi ho vrátili s tím ,že se na to nevztahuje záruka. Kontaktovala jsem tedy přímo oxvu, n... もっと見る

5つ星のうち5の評価

When it comes to quitting this rechet habit of smoking cigarettes, it's almost a NEED to have an enjoyable product to fill the bill for you daily habit. This Company DELIVERS and I'm Honestly Blown aw... もっと見る

5つ星のうち1の評価

Bought one of their vapes... Button stopped working 7 months later... Shop wouldn't accept responsibility... Emailed these and they said I need the box... Who keeps the box after 7 months. Just a plo... もっと見る

企業が回答しました

企業情報

  1. 電子タバコ店

当該企業による記述

OXVA is one of the fastest-growing e-cig brand founded by Justin Lai, along with a team of passionate and experienced individual who shares the same values. Together we plan to achieve our mission by sticking to our believes which is not only to provide the finest quality products but also deliver an outstanding customer care service.


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3.9

ほぼ満足

TrustScore 5段階評価の4

122件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 66%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

On my 3rd one .

On my 3rd one .. they have problems in the electronics of these devices.
My 3rd one will charge but put any pod in and it will not work I'm currently on my 4th oxva awaiting my new purchase to arrive. I will not buy a product that does not last past 4 months..

I've went back to geekvape.

2026年4月24日
自発的なレビュー
Oxva ロゴ

Oxva からの回答

Hi TR 2,
We’re really sorry for the experience you’ve had. Please feel free to contact our support team at support@oxva.com so we can understand more about what happened and assist you directly.

5つ星のうち1の評価

Bought one of their vapes...

Bought one of their vapes...
Button stopped working 7 months later... Shop wouldn't accept responsibility... Emailed these and they said I need the box... Who keeps the box after 7 months. Just a ploy not to replace under the standard one year warranty.. will never buy one from them scammers again

2026年4月3日
自発的なレビュー
Oxva ロゴ

Oxva からの回答

We hear your frustration and we’re here to help! We’ve reached out previously with a solution and are waiting for your confirmation to proceed.
Our support team Support@oxva.com sent over a photo guide to help you locate the laser-etched code on your device—please check your messages so we can fast-track this for you. Your satisfaction is our priority and we’re ready to make this right!

5つ星のうち1の評価

All the pods leaking

All the pods leaking. Some before You even put them to the vape. 0.6 , 0.8 - doesnt matter. Some make fountains within few minutes. Its a shame, because OXVA used to be really good.

2026年3月21日
自発的なレビュー
Oxva ロゴ

Oxva からの回答

Hi Chris,
We’re really sorry to hear this — especially as you’ve trusted OXVA before. Leaking is not something we expect from our pods.We take reviews like this seriously and would like the chance to understand more about your experience. Please contact our support team at SUPPORT@OXVA.COM so we can look into this and see how we can assist.

5つ星のうち5の評価

I purchased a vape and it wasn't…


I purchased a vape and it wasn't working after 3-4 months. I did send email to Oxva and after a couple of emails they sent me a new Oxva and also better one (newer version). Appreciate it so much!

2026年3月20日
自発的なレビュー
5つ星のうち5の評価

Great support

Great products, and support.
I had a leaking cartridge, after communicating with support they’ve sent me new ones.

2026年3月19日
自発的なレビュー
5つ星のうち1の評価

Worst vapes going

Worst vapes going, always leak and have a horrible taste to them, like a metal taste. Tried all different flavours and tried buying different pods and it’s the same issues every time, waste of money.

2026年3月18日
自発的なレビュー
Oxva ロゴ

Oxva からの回答

Hi Samantha,
We’re really sorry for the experience you’ve had. Please feel free to contact our support team at support@oxva.com so we can understand more about what happened and assist you directly.

5つ星のうち5の評価

Have used OXVA all my adult life

Have used OXVA all my adult life. I’ve had every single Xlim Pro, every NeXlim and I have never looked back. The flavour these pods produce is second to none. The battery life is immaculate and they just look incredible!!

2026年2月27日
自発的なレビュー
5つ星のうち1の評価

Nothing but issues!!

Me and my partner have been using oxva devices for a few months now and since then we have had nothing but issues. Mainly the leaking of the pods is shocking. We have tried 2 different devices and it is always the pods that are the main problem. They leak constantly and despite trying different ways of stopping this by taking advice from shops etc the problem persists. We have contacted an OXVA Rep directly who has told us personally that the pods “do not leak if used correctly at the proper wattage. We have tried all these steps and yet again the same persists. Its important to note that we also use the correct vape juice at a 50/50 ratio as they recommend. We have tried reaching out to OXVA directly but it is near impossible as they do not have an office based in the UK. My recommendation is that you stay well clear of OXVA and find a reputable company!! This is what we will be doing in future.

2026年2月15日
自発的なレビュー
Oxva ロゴ

Oxva からの回答

Hi James,
thanks for your feedback — we’re sorry to hear the product didn’t last as expected. We take reviews like this seriously and would like the chance to understand more about your experience. Please contact our support team at SUPPORT@OXVA.COM so we can look into this and see how we can assist.

5つ星のうち2の評価

OXVA Xlim Ultra 3

OXVA Xlim Ultra 3 — Pure Marketing Engineering Failure.

I’ve been using the Xlim series for a long time, but the Ultra 3 is a massive step backward. Don't let the "1500mAh" label fool you—it’s a marketing trap.
The Battery Lie:
They claim 1500mAh, but in reality, it performs worse than the Xlim Pro 2 (1300mAh).
• Real-world test: Starting at 8:00 AM at 23W (0.6 Ohm pod) with the SCREEN TURNED OFF, the battery drops to 50% by 10:30 AM.
That is unacceptable for a "pro" or "ultra" device. The power management is either extremely inefficient, or the battery capacity is simply faked.
Design & Build:
• Feel: It feels cheaper than the Pro 2. Too much plastic and a fragile glass front. It’s a fingerprint magnet and feels like a toy rather than a solid tool.
• Usability: 4/10. The touch screen is a gimmick. It’s frustrating to use, and since you have to keep it off to save battery, what’s the point of paying extra for it?
Performance:
The flavor is exactly the same as previous models because it uses the same V3 pods. You are paying a premium price for a fancy screen that kills your battery life.
Verdict: If you need a reliable device that lasts a full day, stay away from the Ultra 3. Stick to the Xlim Pro 2—it’s more comfortable, more durable, and ironically, the battery lasts longer in the real world. This "Ultra" version is just an overpriced mistake.

2026年2月3日
自発的なレビュー
Oxva ロゴ

Oxva からの回答

Hi Артем Яшкин, thank you for being a loyal Xlim series user and sharing your detailed thoughts. We’re sorry to hear that the Ultra 3 didn’t meet your expectations — we know how frustrating that can feel, especially with a product you’ve used for a long time. Your feedback is important and will be shared internally for review. We always aim to learn from user experiences and make improvements where we can.
Please feel free to contact our support team at support@oxva.com so we can understand more about what happened and assist you directly.

5つ星のうち5の評価

A top brand with a very good customer service!

I'm using my OXVA vape devices now for a long time and I think they are very good! I've purchased a lot of cartridges during the time I've been using them, but the latest ones I've bought started leaking after a very short time. When I contacted OXVA about this problem they kindly replaced the leaking ones by sending me new cartridges. Conclusion: A top brand with a very good customer service!!!

2026年1月28日
自発的なレビュー

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