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5つ星のうち5の評価

I was shopping around for a deal on a Sage dual boiler espresso machine. It came down to shipping rates and timeframes and I contacted Chris at Ozone who was super helpful. He was immediately di... もっと見る

5つ星のうち5の評価

I had Hasbean coffee way back and loved it. Since then been very disappointed with other coffees. (Shop ceased selling it). Contacted Hasbean, Katie brilliantly helpful in suggesting coffees I might... もっと見る

企業が回答しました

5つ星のうち3の評価

Used to be a great coffee company but, since the takeover by Ozone Coffee it is not the company it used to be. Don't get me wrong, the coffee quality is OK, but it no longer hits the heights it di... もっと見る

5つ星のうち5の評価

Just getting to the bottom of our first of two bags of coffee, and very impressed. So impressed, we've just taken out an annual subscription - a bag a week. Particularly good to see much more... もっと見る

企業が回答しました

企業情報

  1. コーヒー焙煎機
  2. コーヒーメーカー提供業者
  3. コーヒーショップ
  4. コーヒー店
  5. コーヒー卸売業者

当該企業による記述

We’ve always gone the extra mile to bring new coffee experiences to our customers. The coffee world can sometimes feel a little complex, but we pride ourselves in making specialty coffee enjoyable for everyone. Whether you’re a connoisseur or newbie, a single origin expert or a blend enthusiast, we’re always here to share the wisdom we’ve gained over the past 25 years and help you discover new coffees and classic favourites along the way. Because for us, the detail is where we thrive. From our long-term, transparent relationships with farmers to our detailed flavour descriptions and how we strive to roast each coffee perfectly for you. It’s how we get to excellence in everything we do and what drives us to continue sourcing remarkable flavours from every corner of the world. Responsible Sourcing: We source from world-class producers who are paving the way for more sustainable and ethical coffee production. Producer Relationships: Our long-term, transparent producer relationships around the world enable us to bring you an ever-changing variety of incredible coffee. Flavour: We’re unapologetically obsessed with the flavour and variety that can be found in specialty coffee, and we travel the world in search of the most exciting and diverse range. World-Class Team: You can think of Ozone’s team of experts as your friendly coffee guides. We’re here to help you discover great coffees, wherever you are on your journey. Welcome to Ozone - the home of your Ultimate Coffee Host. Let’s brew this.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

206件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great consistent coffee from an awesome company

This review will follow a similar theme seen throughout others and with good reason!

Short and sweet - Consistently great tasting coffee, swift and polite customer feed back, awesome ethics!

I have been using HasBean for about 10 years now and I can honestly say I have never had a bad bag from them. HasBean have a great variety of coffee in from all over the globe. The team do a great job of sourcing incredible coffee and appear to support honest, fair and traceable supplies rather than any dodgy dealings and leaving people short. The subscription service, 'In My Mug' is a wonderful and informative coffee sub with regular videos and info on the bags you are receiving. Super easy to sign up and cancel as well. The customer service has always been really good, very polite and professional with swift resolutions. The equipment shop has a wide variety of items from brewing gear to merch to informative books on coffee. Honestly, the only negative thing I can say about HasBean is that they are so good you end up getting attached and missing out on lots of other local roasters because the results are always so tasty and consistent, why shop anywhere else! Couldn't recommend them enough.

2021年1月15日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much for the kind words + recommendation Nathan! Really appreciate it, and super happy to hear how much of a fan you are :)

Thanks again!

5つ星のうち5の評価

The best coffee co. around

I have been buying regularly from Has Bean for years. Their coffee is always superb, their communication excellent, and delivery fast. They have a amazing variety of quality coffee and, more than anything, it is clear the team care deeply about the coffee and the farmers who produce it.

2021年1月15日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much :) Super happy to hear you're a fan of all we get up to out here in rural Staffordshire!

5つ星のうち5の評価

I have found 'The' coffee roasting company…

I believe I have found 'the' coffee roasting company. The website is brilliant giving you lots of information about the process and the coffee.
My order included a hand coffee grinder as I have only ever bought commercial ground coffee in the past. Following the instructions on the website I have ground my coffee to use in my French press and weighed correctly... my 1st cup I have to say was the best tasting coffee I have had for a long time....
Sorry guys you have me as a customer for the rest of my life....
Well done

2021年1月14日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much Tim :) Glad to hear you're getting on with your hand grinder + reaping the tasty benefits of that suuuuper freshly ground coffee!

5つ星のうち5の評価

Fast & Excellent Quality

I placed my order late on Sunday night, the bad boys were roasted to order on Monday morning and in the post by lunchtime, arriving at my door on Tuesday. Cant fault the service and the beans are damn good too.

2021年1月13日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much Euan! Glad to hear your coffee arrived super speedily + that it's good and tasty! :)

Thank you for the kind words + review :)

5つ星のうち5の評価

Amazing Customer Service

While Royal Mail are backed up and my deliveries are delayed by almost a month, Hasbean have provided amazing customer service in resending my items multiple times, now trying a third delivery via a different courier.

As my items were only sent today I obviously haven't yet received them, but I can't fault Hasbean at all and would definitely use them again :)

2021年1月11日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thank you so much for the lovely review Simon! Sorry to hear about all the RM delays, but super happy to hear our team have been stars + doing everything they can to get your order to you :)

5つ星のうち5の評価

The best coffee you will find on the planet

I have been using HasBean, probably for about 5 years consistently now. They are simply amazing! The best coffee you will find on the planet. I used to use them for good quality coffee for my coffee press machine I used to have, then I bought a barista sage and now religiously use them for coffee beans for my machine. I love how each review of the coffee gives a really good description of how the coffee will taste and it has always been pretty accurate. I also love how they provide details of the grower and often their families so you can see exactly whose beans you have bought. Their delivery could be a bit faster, but I really don't mind as I know I am getting freshly roasted beans.

2021年1月11日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thank you so much Simon! So happy to hear you're such a fan! Thanks for the lovely review :)

5つ星のうち5の評価

Happily back after 6 years in Australia

So I was a loyal customer from HasBean's early days until 2014, when I moved to Australia - Melbourne - great coffee there too! Have just returned to the UK and one of the first things I did was reactivate my HasBean account and order four bags in anticipation of my beloved coffee machine arriving by container this week together with all our other stuff. Delighted HasBean is still around and going strong - and happy to recommence buying the best coffee in the land!

2021年1月5日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much Stephan! So nice to have you back :)

Thank you for the lovely review and for being such a long time fan of what we're doing!

5つ星のうち5の評価

Particularly good to see much more variety of regions, 3 from Asia, 2 from Africa and 22 from the Americas as

Just getting to the bottom of our first of two bags of coffee, and very impressed. So impressed, we've just taken out an annual subscription - a bag a week.

Particularly good to see much more variety of regions, 3 from Asia, 2 from Africa and 22 from the Americas as I write and hopefully some new ones soon too.

Would be good to see the only European coffee plantation on the list too - San Pedro, Gran Canaria ;)

2021年1月5日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much for the lovely review Phil + great to hear you've nabbed an annual subscription too!

There will definitely be some new and exciting coffees soon too so something to look forward to this year :)

5つ星のうち5の評価

Super-fast delivery, even during Covid Christmas

Ordered just after the Christmas delivery cutoff on 23 Dec, but my order was still dispatched on 23rd and arrived on 24th, thank you!

The coffee itself is always excellent with loads of interesting flavours rather than being roasted to a crisp.

2020年12月30日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much for the review and kind words :) We do our best to get things roasted + posted out as soon as we can so super happy we were able to sneak your order out before the Christmas shutdown + that you're loving the coffee itself!

5つ星のうち5の評価

A love story for the ages

I was in Edinburgh with my (now) wife, when I went into a coffeehouse (BrewLab) and noticed that they used a brand with a quirky name, “hasbean.” The coffee was so great that I decided to give them a try when back in London.

That was in 2014 and I have been a loyal customer since. I have changed flats and coffee machines, yet the beans remain the same...hasbean.

Not only is the coffee really good and well priced, the customer service is also top notch - whenever I had any issues with delivery (happened only twice in 6 years: once my fault, and the other Royal Mail’s) they would overnight a replacement no questions asked. (Sneaky) Steve’s emails are also a big plus.

Hasbean is one of my favourite businesses ever (really not an exaggeration.) They provide an amazing service and product and they have always been very consistent.

Highly recommended if you’re looking for a new supplier of quality coffee (or not.)

2020年12月23日
自発的なレビュー
5つ星のうち5の評価

Happy customer

I've been shopping with them for a few years now, always a great service and high quality products.
The delivery was fast even before xmas and I have received the items well packed and undamaged. The drinking chocolate is a family favourite now.

2020年12月20日
自発的なレビュー
5つ星のうち5の評価

Love Hasbean Coffee!!

The service is always prompt and efficient, letting you know each step of the delivery. I love the variety and quality of the coffees and personally see them as good value for the quality you receive. Love them!

2020年12月18日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thank you so much for the lovely review and kind words! :)

5つ星のうち5の評価

Consistently great coffee

Consistently great coffee. Excellent choice across all the seasons and regions. Very useful educational resource on brewing methods. Just simply the best - I have been a customer for over a decade and just keep coming back for more.

2020年12月17日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much Keith! :)

5つ星のうち5の評価

New coffee customer with Hasbean.

I had Hasbean coffee way back and loved it. Since then been very disappointed with other coffees. (Shop ceased selling it).
Contacted Hasbean, Katie brilliantly helpful in suggesting coffees I might like. Ordered 15.12 order arrived 17.12. Despatch and delivery 1st class.
So impressed by customer service. Cannot wait to sample coffee . Many thanks. Penny

2020年12月17日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much for the kind words Penny :) Enjoy the coffee!

5つ星のうち5の評価

Hasbean - My Coffee Supplier since 2012

I have been buying my coffee from Hasbean since 2012 with a "surprise" subscription coffee every month along with 2 or 3 top bags from their offerings. The service is always great and the very few support issues immediately sorted out.
The coffees are always top quality ( the odd one not to my taste but far and few between) and always a great selection. And as for my favourite ... I'm not saying but i've just ordered two bags the moment it came back into stock this year!

2020年12月16日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Hi Steve,

Thanks so much for your kind words + review :)

Could the favourite possibly be the Balmaadi? ;)

5つ星のうち5の評価

Nobody Does it Better

I've been buying from HasBean for years, since the operation was much smaller, and you got the name of whoever packed your coffee printed on the bag. Despite now being a much bigger operation than back in those days, the service level has never dropped one inch.

Steve may not answer all the emails nowadays, but his team give exceptional service and the coffee is just a million miles better than you'll get anywhere else. Does that mean there might be a premium to pay? In some instances yes, but not all. And nobody should ever have to apologise for the fact that quality costs. If you're serious about coffee, HasBean are the only game in town. I genuinely can't recommend them highly enough.

2020年12月15日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Hi Al,

Thanks so much for the lovely words, review + recommendation :) so nice to hear from such a long-time Hasbean fan!

Life is too short for bad coffee ;)

5つ星のうち5の評価

Brilliant Coffee and Customer Service!

I have been a Hasbean customer for a few years now - incredible selection of coffee which is always high quality. Customer services is fantastic and in the rare occasion of any problems they're always happy to help and ensure the order is fulfilled. Highly recommended!

2020年12月9日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much for the review + recommendation Alex :)

5つ星のうち5の評価

Happy Man

Bought a few things now from Hasbean, and shopping on line dosen't get much better than this.
First class service.

2020年12月8日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thank you Simon! :)

5つ星のうち5の評価

I've ordered several times now from…

I've ordered several times now from Hasbean and everything (e.g. their website, their order processing, the delivery service, and last but not least the coffee!) has been great!

2020年12月8日
自発的なレビュー
Ozone Coffee ロゴ

Ozone Coffee からの回答

Thanks so much :)

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