Ozoon レビュー 33

Ozoon からの回答

2026年4月22日

Thank you for sharing your feedback, and we’re sorry to hear that you feel this way.

We want to clarify that actions such as account restrictions or fund seizures only occur following a thorough review process and are applied when activity is identified that does not comply with our agreed Terms of Service. These measures are not taken without careful consideration and are in place to ensure fairness and integrity for all members on the platform.

While we understand this outcome may be disappointing, such decisions are made based on the circumstances identified during the review. We remain committed to maintaining a fair environment for all members, and compliance with platform rules is essential in supporting that standard.

Ozoon からの回答

2026年4月22日

Thank you for your continued support and for sharing your experience with us.

We truly value your loyalty over the years and appreciate your patience during the transition period. While brief disruptions can occur during platform upgrades, we’re glad to hear that everything was resolved quickly and that your experience has improved overall.

Our goal with the rebrand is to build on the same trusted foundation while enhancing performance, features, and the overall member experience. It’s great to hear that this is being reflected positively for you.

We’re excited to have you with us for this next chapter and look forward to continuing to deliver a reliable and enjoyable experience.

Ozoon からの回答

2026年4月22日

We understand that some members may have differing views regarding our recent rebrand. We take all feedback seriously and want to clarify that we operate with integrity and in accordance with our terms and conditions.

Bonuses are subject to wagering requirements, which are clearly outlined at the time of offer. While these requirements may be significant, they are achievable through standard play. Withdrawals are processed once account verification is complete and wagering requirements have been met.

Ozoon からの回答

2026年4月22日

We take these allegations seriously and are confident that they do not accurately reflect the nature of our business.

Our priority is, and always will be, to provide a safe, secure, and fair environment for all members. As part of this commitment, we are required to follow standard KYC (Know Your Customer) procedures to verify account ownership and protect against fraud and unauthorized access. In some cases, if the information on file, such as a phone number is outdated or does not match our records, additional documentation may be requested to complete verification. This is not intended to create barriers, but to ensure account security and regulatory compliance.
We also want to clarify that escalation requests are reviewed fairly and professionally. Account actions, including restrictions or closures, are never taken lightly and are only applied in line with our internal policies and compliance obligations.

We will always do our best efforts to ensure we provide the best possible service to our members. Integrity and trust are core to how we operate, and we do not compromise on them. If you would like this matter reviewed further, we have requested additional details here so we can look into your specific case in detail.